1. Quality Right First Time for product and services will ensure fulfillment of external and internal Customers satisfaction. 2. It is a coordinated a
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2 1. Quality Right First Time for product and services will ensure fulfillment of external and internal Customers satisfaction. 2. It is a coordinated activity to direct and control an organization with regards to quality of products and services.
3 INITIATIVES QMS Certification QMS Maintenance and Auditing 6 Sigma Poka Yoke
4 QUALITY MANAGEMENT SYSTEM
5 8 QUALITY MANAGEMENT PRINCIPLE Customer Focus Supplier Relations Leadership Factual Decision Making People Involvement Continuous Improvement Process Approach System Approach QUALITY CAN ONLY BE ASSURED IF IT IS MANAGED
6 QUALITY MANAGEMENT SYSTEM
7 QUALITY MANAGEMENT SYSTEM Each companies is to be certified and to comply to the International Management System (IMS). The objective of IMS certification is to focus on satisfying customers requirement as well as other stakeholders through systematic and structured approach business process.
8 QUALITY MANAGEMENT SYSTEM Types of IMS Certification are : i) TS An automotive sector Quality Management System (QMS) requirement which defines the system requirement for any organization in the automotive supply chain. ii) ISO An Environmental Management System (EMS) requirement which defines environmental issues for organization in the global market place. iii) ISO An Occupation Health and Safety Assessment Series (OHSAS) for health and safety management systems. It is intended to help an organizations to control occupational health and safety risks.
9 QUALITY MANAGEMENT SYSTEM Establishment of an effective IMS requires an organization to set up a management system that conform to all requirements stipulated in the IMS standard. The following shows the established model of continuous improvement IMS: INPUT CONTINUAL IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM OUTPUT Customers MANAGEMENT RESPONSIBILITY Customers Requirement Input RESOURCE MANAGEMENT PRODUCT REALIZATION MEASUREMENT ANALYSIS & IMPROVEMENT Product Output Satisfaction Quality Cost Delivery
10 Overview SIX SIGMA 1. Six Sigma is a methodology that uses data and statistical analysis to measure and improve a company s operational performance by reducing variation. 2. Six Sigma Organization refers to an organization that is actively working to build the themes and practices of Six Sigma into its daily management activities, and is showing significant improvements in process performance and customer satisfaction.
11 Basic Model of 6 Sigma SIX SIGMA DEFINE MEASURE ANALYZE IMPROVE CONTROL Define business opportunities Define customer critical requirements Define and map the process Define the problems Validate measurement system Measure the performance Manage data collection Determine process performance Establish product and process capability Identify variation sources Screen potential causes Discover variable interrelations Develop and execute solutions Discover or revise process control system and charts Verify and monitor improvement s Define the deliverables
12 SIX SIGMA Key Drivers of 6 Sigma (Continue) CUSTOMER & BUSINESS STRATEGY Focus on customer needs. Convert those needs into strategic goals of organization PROJECT SELECTION & METRICS Scheduling the rights projects that have give impact on customer and bottom line. Establish proper measurement systems to measure processes & results EXECUTIVE LEADERSHIP The up front ownership & continuous commitment is the key RESOURCES & TRAINING Choose the right people for the right project. Adequate and continuous training PROJECT SELECTION & METRICS COMMUNICATION & CULTURE 4 Cs Promote cultural change for continual improvement process: Concise Consistent Complete Creative
13 POKA YOKE or ERROR PROOFING
14 POKA YOKE or ERROR PROOFING
15 Errors are the root causes Defects are symptoms
16 Two types of Poka Yoke
17 Drill Poka Yoke
18 PULL SYSTEM WASTE ELIMINATION FLEXIBILITY PRODUCTION LEVELLING STANDARDISATION QUALITY RIGHT 1 ST TIME EVERY TIME AMS 9 PRINCIPLES TOTAL EMPLOYEE INVOLVEMENT & DEVELOPMENT 1 3 VISUAL MANAGEMENT LONG TERM BUSINESS THINKING 4
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