Digital Transformation with Dynamics 365. Simon Davies, Vice President, Dynamics Microsoft Asia

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1 Digital Transformation with Dynamics 365 Simon Davies, Vice President, Dynamics Microsoft Asia

2 Data Analytics Cloud

3 Digital Transformation Engage your customers Transform your products Data Analytics Cloud Empower your employees Optimize your operations

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7 Sales Field Service Marketing Customer Service Project Service Automation Operations

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9 Microsoft Dynamics 365

10 Microsoft Dynamics 365 Business applications

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12 Field Service Sales Marketing + Adobe Microsoft Operations Financials Customer Service Project Service Automation

13 Field Service Sales Business apps Marketing + Adobe in the cloud Microsoft Purpose-built Operations Productive Customer Service Project Service Automation Financials Intelligent Adaptable

14 Purpose-built Built for your business, works with existing systems Implement business processes across silos Start with what you need, expand at your own pace Dynamics 365

15 Field Service Sales Marketing + Adobe Microsoft Operations Financials Customer Service Project Service Automation

16 Lead Implement Opportunitybusiness Quote processes Sales Order across Fulfillment silos Invoice Prospect Cash Dynamics 365

17 Unified experience across apps Dynamics 365 for Dynamics 365 for Dynamics 365 for Dynamics 365 for Dynamics 365 for Dynamics 365

18 Campaigns Digital marketing Calendar Test Drive Dealer Service plan Orders Service promotions Opportunities Support case Prospects Opportunities Digital Transformation for Automotive Retail

19 Field Service Sales Business apps Marketing + Adobe in the cloud Microsoft Purpose-built Operations Productive Customer Service Project Service Automation Financials Intelligent Adaptable

20 Productive Productivity where you want to work Immersive user experience with Office 365 Available on ios, Android, Windows and web Dynamics 365

21 Dynamics Office 365

22 Office 365 Dynamics 365

23 Dynamics 365 is a beautiful system to use aesthetically and functionally it is very similar to the Office 365 apps our people are already using. This familiarity enables us to introduce new things to the field more easily than we have with any other program. Christian Redford-Smith, Finance Planning Manager, TGI Fridays UK

24 Field Service Sales Business apps Marketing + Adobe in the cloud Microsoft Purpose-built Operations Productive Customer Service Project Service Automation Financials Intelligent Adaptable

25 Intelligent Built-in Artificial Intelligence Out-of-box data visualizations and BI Transformational Advanced Analytics platform Dynamics 365

26 Dynamics Cortana Intelligence

27 Operations Field Service Customer Service Sales Microsoft Project Service Automation Marketing + Adobe Financials Built-in Artificial Intelligence Relationship Insights Lead Scoring Cross-Sell/Up-Sell Knowledge Base Insights Demand Forecasting Cash Flow Forecast Product Recommendations Preemptive Service Resource Optimization Predictive Sales and Inventory Forecast Intent Analysis Sentiment Analysis

28 Relationship Insights Spend more time selling with automated data capture of customer communication across Dynamics 365 and Office 365

29 Relationship Insights Stay on top of your relationships

30 Relationship Insights Automated personal sales assistance makes you more productive Opportunity at risk Open Opportunity Sidney Higa just opened your Open

31 Operations Field Service Customer Service Sales Microsoft Project Service Automation Marketing + Adobe Financials Built-in Artificial Intelligence Relationship Insights Lead Scoring Cross-Sell/Up-Sell Knowledge Base Insights Demand Forecasting Cash Flow Forecast Product Recommendations Preemptive Service Resource Optimization Predictive Sales and Inventory Forecast Intent Analysis Sentiment Analysis

32 Business Intelligence analytics across all your Dynamics data

33 Transformational intelligence platform Intelligence Action

34 Transformational intelligence platform Intelligence Action

35 Field Service Sales Business apps Marketing + Adobe in the cloud Microsoft Purpose-built Operations Productive Customer Service Project Service Automation Financials Intelligent Adaptable

36 Adaptable Common Data Service across all your business Automate tasks by integrating across applications Build apps without writing code using PowerApps Dynamics 365

37 Common Data Service: Dynamics 365 Dynamics 365

38 Common Data Service: Dynamics 365 Dynamics 365

39 Common Data Service: Dynamics 365 Dynamics 365

40 PowerApps Microsoft Flow

41 Visualizing the power of data in an easy, simple and straightforward fashion is absolutely critical for us. Microsoft s cloud technology has helped us get much better data, on site and in real time where our people need it most. And that is absolutely essential for us to be successful. Christophe Beck, President of Nalco Water, an Ecolab company

42 Field Service Sales Business apps Marketing + Adobe in the cloud Microsoft Purpose-built Operations Productive Customer Service Project Service Automation Financials Intelligent Adaptable

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44 Welcome to the Intelligent Future