EMPLOYEE JOB DESCRIPTION. Client Analyst Date Created December 2000 Date Revised March 2004 Date Revised October 2010 Date Revised June 2015

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Norman Roberts
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1 Client Analyst Date Created December 2000 Date Revised March 2004 Date Revised October 2010 Date Revised June 2015 COMPANY MISSION AND OBJECTIVES: Our Mission for Crestmark Bank and its people is to: The mission of Crestmark is to add value to small and medium businesses by providing innovative financial solutions in profitable niche markets. Success depends on creating value and satisfying the needs of the Stakeholders (customers, employees, shareholders, referral sources, regulators, industry and communities) we serve. We believe that this is best achieved by exceeding our Stakeholders expectations through an environment that optimizes The People of Crestmark s creativity, flexibility and integrity. This mission is supported by the Bank s vision for its customers, employee and growth: Customers Develop and maintain longer term relationships by understanding and then satisfying our clients credit and commercial asset needs. This allows us to add real value and create customer loyalty within our portfolios. To support customer growth and profitability. Employee Growth To maintain an appropriate risk/reward level in our customer relationships. Support our company culture which fosters Individual Growth, Communication, Teamwork, Integrity and Successful achievement of both Personal and Corporate goals. Continued steady increase in the realizable market value of our company and the number of customers we are helping to grow. Focused activity to promote professional and personal growth of ourselves and the others we work with. POSITION OBJECTIVES: In living and executing the Bank s mission and vision, the Client Analyst position has four primary objective areas on which it focuses: CONTROL CULTURE PROFITABILITY

2 GROWTH HOW THIS JOB IMPACTS THE OBJECTIVES AND MISSION CONTROL The Client Analyst impacts our stakeholders value by maintaining the process that assures compliance of the risk/reward ratio established by Crestmark Bank. The CA position requires an understanding of our Client s needs and their Account Debtor s payable process. Evaluate any requests that are presented that day in order to ensure our clients are in compliance with all requirements, rules and conditions. To make judgments as to weather the client s current financial status has a relevant impact on the collateral value. The objective is to manage customer s receivable assets in processing and collections that exceed standards Clients would set for themselves. CULTURE All positions at Crestmark impact on the Bank s objective of creating a culture that fosters open communication, teamwork, integrity, personal and corporate success and focus on customer service. At a minimum, this is accomplished by presenting a positive and professional message to customers and co-workers and executing commitments we make to each other and to ourselves. A strong and productive work ethic is also central to our culture. PROFITABILITY Each Crestmark associate plays a role in processing profitable transactions that maintain the risk/reward ratio established by the Bank. In addition Client Analysts create efficiencies in day to day processes that will reduce cost and enhance customer service. The Client Analyst is responsible for maintaining client and account debtor relationships to maximize customer loyalty and minimize potential losses. GROWTH All the People of Crestmark approach customer and prospect situations with the goal of providing solutions to the small businesses we serve. The Client Analyst balances customer and industry requirements with the enforcement of internal processes and procedures. The gains in efficiency and knowledge create capacity and expertise. The expectation is that we continually expand the level of service and add value by delivering business solutions to our Clients.

3 JOB SUMMARY Primary Position Objective: To manage a portfolio by assisting clients with funding requests and servicing issues. Administer collateral controls in accordance with the loan agreement and Crestmark Bank policy. To support Account Executives and other Analysts in an effort to optimize customer services and minimize risk. Incorporate the We Help culture to our clients and co-workers. DUTIES AND RESPONSIBILITIES Management of Accounts -Follow up and inform clients of skipped payments and/or past due payments -Inform clients of new ineligibles or shortages in fundings -Weekly participation settlements -Perform EOD process Maintain relationships with all external and internal clients. -Answer client questions and concerns. -Provide solutions to client issues -Carry our task as requested by the AE/TL/Management -Weekly/Monthly reconciliations on accounts as needed by the client. -Direct report to Operations Manager -Review agings to catch any red flags -follow guidelines of the credit and BSA policies -Perform collections as needed for concerns on the account such as skipped invoices, missed promises, aged out invoices that are past the debtor s average days to pay. -Perform the required ABL check verifications for each account -Update ineligibles and reserve balances -Establish/update ineligible collateral -Manage unapplied cash and any other reserve Process Funding - Receive invoices and borrowing certificates from client; validate supplied back up. - Record account information including sales, payments and adjustments to A/R collateral - Reconcile and record borrowing cert presentation - Resolve client issues on collateral and loan balance variance -Verify that invoices are within normal range for the client/debtor in order to gauge Crestmark s risk -Review current collection activity -complete any additional collection work as needed to secure a good buy decision -Review client and debtor history -process charge backs for aged out and disputed invoices -Resolve exceptions and ineligibles when possible

4 -Review held invoices for possible funding opportunities Confirmations -Target invoices for verbal/written verifications -contact account debtors to confirm deliver or product or completion of service -Record any pre and post confirmation findings -Perform follow up actions as needed to complete successful confirmation of our collateral -Meet all monthly Confirmation requirements Relationships CA DA -Assist in resolving issues the DA s run into while performing collection calls -Relay information between the client and the DA s -Obtain contact information when needed CA AE Provide status and account information to the AE on all situations: -Requiring AE approval or attention -on large or unusual transactions, over limits, and payment disputes. -regarding changes in client status related to personnel, location, financial or procedural -regarding client issues or concerns -regarding any red flag on the account -Line limits CA PA -assist in cash application (obtain proper remittance advise) -approve payment application when received directly from the client CA Client -Assist clients with funding requests and questions CA - UW -Assist UW in due diligence and initial funding CA Month end -Assist in obtaining all proper month end reporting for ABL accounts LEADERSHIP RESPONSIBILITIES Leadership responsibilities are to help manage the client relationships and direct Debtor Analyst in maintaining acceptable work performance to enhance the relationship between

5 our customer and their customer. To evaluate, train and mentor other members of the client service team. QUALIFICATIONS AND REQUIREMENTS 2-3 years Crestmark Bank processing experience. Prior experience in accounting for receivables or accounts payable. Previous work experience with business application software. Possesses excellent communications skills and judgment. DISCLAIMER This job position performs other assignments and performs other duties as deemed necessary by the bank. The contents of this job description may change as deemed necessary by the Bank. JOB MEASURABLES Verification quantity vs. control requirements. The measurable is the volume of verified invoices compared to the financial control requirements. Variances are categorized as; favorable (meets target), satisfactory (10% under target) and unfavorable (more than 10% under target).

6 Operation Manager s performance review. Periodic review by the Operation Manager to rate employee effectiveness in servicing the client portfolio. The ratings are; favorable (effective administration of portfolio), Satisfactory (effective but needs specific guidance). And Unsatisfactory (employee not performing at a level needed in portfolio administration). Client Survey. Using results of Client survey s to measure service. The ratings are; favorable (effective servicing of portfolio), Satisfactory (effective but needs specific guidance). And Unsatisfactory (employee not performing at a level needed in portfolio administration). Held check carry-over. Measures the number of unresolved held checks. The ratings are Favorable (item cleared in less than 7 days). Satisfactory (items remain open beyond 7 days), and Unfavorable (items remain open beyond 10 days). Number of month end exceptions. Measuring the number of unprocessed month end analysis. The ratings are Favorable (no exceptions). Satisfactory (2 exceptions, and Unfavorable (more than 2 exceptions). NOTE: unprocessed month ends by policy are determined to be exceptions. All exceptions require approval by Account Executive.

Position Description

Position Description Position Title Assistant Accountant Unit Financial Services Division Finance Group Services Location Wellington Reports to Unit Manager Last Review Date March 2017 About the Ministry