Defense Travel Management Office
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1 Defense Travel Management Office DoD Strategic Sourcing Initiatives Mr. Dane Swenson Mr. Tracy Ramsey Ms. Lori Leffler March 7, 2018 Department of Defense
2 Defense Travel Management Office Agenda Introductions Improving DoD Commercial Travel Programs through Strategic Sourcing U.S. Government Rental Car Program Military Bus Program Travel Management Company Services Integrated Lodging Program Pilot Preferred Dining Program Pilot Way Ahead 2
3 Defense Travel Management Office Strategic Sourcing Collaborative and structured process of critically analyzing an organization s spend, using this information to make business decisions Involves the establishment or modification of acquisition vehicles to better address Federal Government procurement needs and/or more effectively leverage spend, market position, market knowledge (e.g., price benchmarks), and capabilities (e.g., IT integration) in contract terms and conditions The Strategic Sourcing process helps agencies optimize performance, minimize price, increase achievement of socioeconomic acquisition goals, evaluate total life cycle management costs, improve vendor access to business opportunities, and otherwise increase the value of each dollar spent 3
4 Strategic Sourcing Process Defense Travel Management Office 4
5 U.S. Government Rental Car Program Defense Travel Management Office Policy U.S. Government Rental Car Agreement DTS Online Booking System Performance Management Joint Travel Regulation Encourages travelers to use Rental Car Program Federal Travel Regulation Indicates travelers may use program Outlines the terms and conditions Provides easy access to vendors inventory Vendor Management Stakeholder engagement Includes 16 car vendors at over 10,000 participating locations Price is managed using ceiling rates and vendors competing for business at point of sale In November 2017, the program was designated as Best in Class (BIC) by the Office of Management and Budget and the Government-wide Category Management Program Management Office This designation recognizes the program as an effective and efficient government-wide sourcing solution that should be used by all federal agencies The program saved over $20 million in FY17 when compared to Business Travel News Top 100 corporate programs 5
6 Defense Travel Management Office U.S Government Rental Car Program Way Forward Retain BIC designation annually Complete efforts to delineate rental car spend by federal agencies Provide GSA Category Management Program Management Office quarterly/annual spend and cost savings reports in order to demonstrate program value Participate in category management BIC annual program reviews where category managers review the program to ensure that continues to meet the five criteria necessary for BIC designation Continue to improve the program realizing additional efficiencies/cost savings, process improvements, and continue to provide benefits and improved duty of care for federal travelers Work with General Services Administration to implement the mandatory program requirement in the Federal Travel Regulations Update the U.S. Government Rental Car Agreement to improve the program through clarified terms and conditions, the application of best practices, and strengthened partnerships Better fidelity of total program spend 6
7 Military Bus Program Defense Travel Management Office Policy Military Bus Agreement Booking Process Performance Management Defense Transportation Regulation Requires DoD entities arranging charter bus service to use only DoDapproved carriers for official travel Outlines the terms and conditions Transportation Officer or through the Group Operational Passenger System (GOPAX) Vendor Management Stakeholder engagement Offers safe, reliable ground transportation that meet DoD-prescribed standards of service Over 400 ground transportation vendors (van, limousine, motor coach) Long standing relationships with suppliers facilitate program managers ability to negotiate discounted prices and acquire large quantity of buses during emergencies 7
8 Military Bus Program Way Forward Assessing the Program Defense Travel Management Office Improving safety and security practices by establishing MOUs with: Department of Transportation Transportation Security Agency Commercial Vehicle Safety Alliance Updating the Military Bus Agreement with requirements to support making better data driven decisions in the future 8
9 Travel Management Company Services Defense Travel Management Office One of our most successful Strategic Sourcing efforts Previously, TMC contracts were managed disparately across DOD until the establishment of DTMO Since 2007 consolidated 100 TMC legacy contracts managed by over 50 different organizations to 20+ contracts managed by one organization Policy TMC Contracts Booking Method Performance Management JTR requires usage Outlines requirements DTS Contact TMC COR QAE Results Achieved cost savings Enhanced data management Reduced administrative costs managing fewer contracts 9
10 Defense Travel Management Office DoD Preferred Dining Program (PDP) Pilot BUSINESS CASE & BACKGROUND The Federal government lacks a program for managing dining spend DoD spends over $1B on meal per diem annually The 2014 federal commission on travel, Government Travel Advisory Committee, recommended establishing a corporate like dining rebate program Private industry dining programs yield rebates of 3% to 6% (note: DoD would receive two separate rebates; GTCC and dining program) In FY16 DoD posted $125M in food transactions to the Government Travel Charge Card (GTCC) just 7% of actual meal spend Proposed solution does not require: major change to regulations, measurable workload for Services, or burden on traveler Pilot Program Congress notified in May 2015 that DoD will conduct a PDP pilot under 454, title 37 to enhance cost savings or other efficiencies TRAVELER S VIEW Voluntary program offering incentives for travelers to dine at participating restaurants Traveler identifies network restaurant via APP or website Seamless process: no special dining cards required just use of the GTCC Sourcing & Management Contract with third-party vendor; corporate model Managed through a nocost fee-based contract Requires minimal contracting support Most operating costs borne by a provider Collects and distributes fee from the participating restaurants COMPONENTS Congress & Statutes DoD notified Congress that dining will be a title 37 dining pilot (May 15) SASC/HASC staffers briefed on pilot program during Hill visit in 2015 Legislation modeled after GTCC authority to credit receipts to current FY account WAY AHEAD Sourcing Contract kickoff meeting 12 Feb 18 No-cost performance based contract Rebates Distribution of funds IAW DHRA Director s decision (20%/80%) Mirror GTCC rebate process Statutory Authority Refunds Efficient use of rebates requires specific legal authority Communications campaign Provide program incentive for travelers TRANSACTION AND FUNDS PROCESSING 11
11 Lodging Enterprise Approach Defense Travel Management Office Sourcing and Partnering Technology Integration Program and Policy Global Distribution System Strategic Sourcing (corporate model) Dynamic Sourcing Model Automate process Defense Travel System Flow Controller Booking Tool Compliance (audits/flags) Voucher Settlement Functional Enhancements Package Data Warehouse GTCC DTS Market Analysis Software DTS Tables Smith Travel Data Law: Section 914, NDAA 2015 Codify Statute Joint Travel Regulations Quality Standards Safety and Security Accommodations Financial Protections Convenience Directed Use of Program/System Exceptions Voice of the Customer Customer Survey Travel Assistance Center Service input Policy Duty of Care Quality Screens Local Liaisons Onsite Visits AAA Inspections Partner with Industry Industry Meetings shape sourcing approach Business Case for DoD business University Program Performance Management Savings: rates, amenities Quality Satisfaction Adoption Rate Minimize contracts Program Support 360 Strategic Communications Training Governance 11
12 DoD Integrated Lodging Program Pilot Defense Travel Management Office Develop a comprehensive approach for providing quality government and commercial lodging with greater safety and security and better service at reduced rates SCOPE Nights Spend Total (FY16) 36 M $1.9B Policy 2015 NDAA authorizes SECDEF to institute lodging program to provide adequate gov/comm lodging Pilot Policy: Directs use of lodging program Defines standards for adequate Sets priorities: Government, Public- Private Venture (PPV), Commercial Requires booking thru DTS Pre-audit/exceptions with AO approval; reimbursement limited System Auto navigation thru lodging module Displays tabs in policy priorities Displays accommodation details Issues non-availability certificate Pre-audit checks for compliance Reason code for exceptions Integrates with GDS/Service Property Management System, travel card, and settlement voucher Sourcing Commercial lodging using FedRooms optional task Based on market data analysis Sites coordinated with Services Industry standard RFP Expanded requirements include, traveler: safety/security, quality accommodations, financial protections, conveniences Industry Day & Hotel Council Program Management Supplier Management Rate & requirements monitoring Customer Satisfaction (surveys) Performance Management Strategic Communications (all stakeholders to include Unions) Customer Support and Training LODGING CATEGORIES Government Lodging DoD Lodging Army Lodging Navy Lodge Navy Gateway Inns and Suites Air Force Inns Marine Corps Temporary Lodging Public Private Venture (PPV) Lodging Privatized Army Lodging (PAL) Commercial Lodging DoD Preferred Commercial Lodging (XVL) Transient Extended Stay (future) Group Lodging (future) Other Commercial Lodging Contract Lodging Availability System Navy Elite Army Lodging Success FedRooms Independent lodging contracts 3K estimate 2018 Phase V DoD Lodging (government) March 2017: 159 installations Public-Private Venture (PPV) Privatized Army Lodging: 29 installations DoD Preferred Lodging (commercial) January 2018: 52 markets Incrementally implement authority to ensure best integration of policy, program and technology QUALITY STANDARDS ( ADEQUATE ) Traveler Safety and Security Security monitoring Well lit areas/deadbolts Quality Traveler Accommodations Minimum diamond Renovated last 5 yrs. Traveler Financial Protections No deposits required No cancellation fee No early departure fee Traveler Conveniences Complete online Close to duty site Interior access rooms Restaurant accessible Non-smoking rooms Cable or satellite TV No minimum stay No added fees Last room availability Secure another room Assist tax exemption 10
13 Defense Travel Management Office Way Ahead Perform assessment of other DoD Commercial Travel programs: Commercial Air Travel Management Company Services Recruit Travel Program 12
14 Defense Travel Management Office Questions? 14
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