Defense Travel Management Office

Transcription

1 Defense Travel Management Office Travel Analytics GovTravels 2018 Department of Defense

2 Defense Travel Management Office Our Business Scope of the Enterprise DoD Travel Spend: $9B (FY16) Housing and Cost of Living Allowances: $24B (FY17) Travel Management Company Services: $236M/5 years U.S. Car/Truck Rental Program: $522M (FY17) Government Travel Charge Card: ~$50B/10 Years DoD Preferred Commercial Lodging: $88.1M (FY17) Commercial Travel Program Management DoD Travel Card Program Management Defense Travel System Functional Requirements Customer Support and Training Travel Policy and Implementation Allowance Program Management 2

3 Our Strategy Defense Travel Management Office 3

4 Strategy and Performance Management Defense Travel Management Office Set of integrated management processes which help improve strategic decision making in organizations Provides credible, decision ready BI to leadership driving accountability, management decisions, reporting, compliance, resource allocation, risk management and continuous improvement Strategy Development SWOT Analysis Environmental Scan (external drivers/marketplace changes) Review of Products/Programs/ Services/Customers Metrics Development Determine & define performance metrics using metrics templates Establish KPIs and targets Identify metrics owners and data sources Commercial Travel Information Management (CTIM) Tool Integral to Performance Management System Enhances analytic capabilities, enabling a more comprehensive understanding of DoD travel processes and the development of business intelligence Data is gathered, integrated, cleansed and validated Integrated Business Intelligence Capability Evidence based decision making supported by CTIM Leverages dashboards, scorecards and reports Track, analyze and report performance Visual analytics Standardized analytical approach for detailed studies Establishes and maintains a DoD Travel Enterprise performance management framework that is supported by an enterprise-wide repository of DoD commercial travel data for the purpose of administering commercial travel programs, procedures, reporting, and guidance. DoDI

5 Strategy Execution Defense Travel Management Office Strategic Goal 3 Optimize Cost Effective Travel Strategic Objectives Strategic Initiatives Maximize visibility into DoD travel spend to better understand supplier and traveler behavior Leverage program area Super Users to expand the deployment of DTMO s data visualization and dashboard application in support of Defense Travel Enterprise Performance Management Institute a quarterly Defense Travel Enterprise Performance review Integrate new sources of Government and commercially available travel data into DTMO s Commercial Travel Information Management operational and business intelligence platform 5

6 The Target - Object Class 21.0 Defense Travel Management Office Object Class 21.0 Travel and Transportation of Persons Obligations for transportation of Government employees or others, their per diem allowances while in an authorized travel status, and other expenses incident to travel that are to be paid by the Government either directly or by reimbursing the traveler. $9B in FY16 6

7 Defense Travel Management Office Data Sources Defense Travel System (DTS) Government Travel Charge Card (GTCC) TMC Data o Reserve Travel System (RTS) o Integrated Automated Travel System (RTS) o Other Government & Commercial Data Sources Corps of Engineers Financial Management System (CEFMS) Multiple Service Agency Financial Accounting Systems Federal Procurement Data Base 7

8 The Challenge Defense Travel Management Office $9B DTS FPDS CEFMS GTCC IATS RTS 8

9 Our Data House Defense Travel Management Office CTIM Master Reference Data TMC Monthly TMC Travel Daily Travel Card DTS Data Quality BI Tool 9

10 Data Analytics The Tactical Approach Defense Travel Management Office Develop and enforce a standardized analytical framework Visualize the data we use Tableau Retain more powerful analytical tools for data scientists for more complex, rigorous analysis we use JMP from SAS Our force multiplier DTMO data analyst training program and Tableau Super Users Create a culture of data collaboration Demonstrate the business value to managers and executive leadership to gain buy-in and create momentum The end result: business intelligence to drive evidencebased decision-making 10

11 Defense Travel Management Office Dashboard Demonstrations 11

12 Defense Travel Management Office Next Steps Enterprise KPIs Strategic Goal 1 - Maximize Travel Policy Understanding Travel Policy Compliance Program Error Rates Government Travel Charge Card Delinquency Rates Online Booking Rate (Air, Lodging, Rental Car) Advance Air Booking City Pair Usage Restricted Fare Usage Missed Savings Opportunities Strategic Goal 2 Improve Delivery of Travel Services Customer Satisfaction Index (Air, Rental Car, Lodging, TMC, GTCC) TAC Average Wait Time To Connect TAC First Call Resolution Reimbursement Days (Voucher Payment Time) Government Travel Charge Card decline rate Percent of no-touch TMC transactions Strategic Goal 3 Optimize Cost Effective Travel Travel Spend Visibility Payment Visibility (Government Travel Charge Card compliance) Total Spend Strategically Sourced Realized Negotiated Savings (Air, Rental Car, Lodging) 12

13 Defense Travel Management Office Lessons Learned Perseverance Don t wait work toward the 70 percent solution Look for quick wins Leverage your partner relationships Cultivate buy-in from the bottom up and find a champion for change at the top Empower the workforce democratize access to data to seed innovation Make it fun You re never done 13

14 Defense Travel Management Office Questions? 14