The cloud for better comms

Transcription

1 The cloud for better comms A smarter way to collaborate

2 The challenge of new technology Technology has helped businesses make some giant leaps forward. But if you can t keep up with it, the problems quickly add up. Information overload A tsunami of information overwhelms us daily, making it hard to work out what we need for strategic decision making. Disconnected workflows Mobile workers pay a steep price when they re disconnected from their documents, projects and colleagues. Fragmented communications Widespread use of a growing list of isolated applications makes things slower (and clunkier). Inefficient meetings and projects 40% of employees consider impromptu meetings to be a major distraction. 1 Cost and complexity The complexity and costs of dozens of applications quickly become unsustainable. 28 % average amount of an office worker s day spent on unnecessary interruptions 1 86 % of staff work most productively on their own 1 1. Source: productivity-prohibitors-how-to-stop-them-in-their-tracks 2

3 The changing workforce Rapid advances in technology have changed almost every aspect of business. As we look to use this technology to get greater flexibility, we can also think about the biggerpicture opportunities that come with it too. A larger cohort The millennial generation is the biggest in US history even bigger than the baby boomers. 2 By 2025, millennials are predicted to make up three quarters of the workforce Source: US Census Bureau 3. Source: Deloitte/global/Documents/About-Deloitte/ gx-dttl-2014-millennial-survey-report.pdf 3

4 Shadow IT Most of us have access to some pretty sophisticated communication tools at home. FaceTime, Snapchat, texting and social networking have become ways of life. We can access music and photos from anywhere and are in constant contact with family and friends. We re used to these ways of talking, and when we don t find the same tools in the workplace, we re often tempted to bring our own devices along, rather than do without. This shadow IT movement has caused more diverse and disconnected communication channels in the workplace than ever before. As a result, business technology decisions are no longer being made solely by IT. 4

5 The rise of the cloud One simple way that many businesses have started their digital transformation is by moving to the cloud. By integrating cloud communications services with other cloud tools, they see boosts to key business processes, such as sales, customer service, development and manufacturing. By connecting tools like , CRM, ERP and content management applications with voice, video conferencing and contact center services, these businesses can move faster and respond more effectively. Moving from on-premise systems to cloud-based services means greater mobility, flexibility, simplicity and affordability. For businesses adopting a cloud -connected approach, the biggest challenge is usually identifying a cloud partner who can bring everything together, making sure it all moves faster and more smoothly. 90 % of respondents anticipate their industry will be disrupted by a great or moderate extent 4 Only 44 % say their organizations are adequately preparing for the disruptions to come 4 4. Source: aligning-for-digital-future/ 5

6 Introducing Sprint Smart UC Sprint Smart UC is an easier way to get your business an advanced portfolio of cloud PBX, UC, team collaboration, call center and network services. Designed to support businesses of all sizes, Sprint Smart UC enables individuals and teams to reach new levels of productivity through a unified user experience that adapts to the situation, network, device and location. It s transforming work by ensuring you can access advanced communications and collaboration services from within the applications and workflows you use, to drive business results. Experience more Sprint Smart UC gives the user choices, depending on how they like to work. First, for users that mainly need robust telephony, we offer a fullfeatured, hosted PBX model with multiple station types. This includes profiles for receptionists, office workers, mobile workers, fax and common areas. Second, we offer open APIs and software libraries to embed Sprint Smart UC capabilities into the tools your people use. This makes the user experience simpler by giving your users a neat way to integrate all their cloud applications with added contextual intelligence. Contextual intelligence We ve developed contextual reasoning algorithms in our apps that collect relevant content. That means when a call or message comes in, users are presented the most recent content (messages, documents, social posts) associated with the person calling. Smart. 6

7 Five big benefits 1 Gain business agility By using a single app to communicate, manage content and collaborate, projects can move faster thanks to fewer delays (and more enthusiastic teams). Log in from anywhere, to access all your projects, files, contacts and apps in one place. 2 Streamline meetings Meetings run smoothly, with teams using persistent and intelligent workspaces to record results, tasks and timelines. 4 Connected mobility Its mobile-first design means you can stay connected anywhere you go. Use your data, capture insights on your communications, pending actions, or tasks, all within a single dashboard. 5 Integrated simplicity Use one service that delivers integrated and contextual workflows. Our software learns your needs and preferences, prioritizes information and helps you optimize how you spend your time. 3 Business intelligence Gather all workflows and data into one contextual project dashboard. Relationships between people, content and projects are tracked, to add context to every interaction. 7

8 Six key features Sprint Smart UC brings the future into the present, as the foundation for next generation contextual communications. 1 Application integrations Let users access cloud applications and social media to correlate information and perform actions quickly, so the user remains engaged in their workflow experience. 2 Contextual intelligence Filter the information presented to the user based on their conversations, ongoing projects, or information type. 3 Enterprise messaging Allows users to create dedicated project rooms to share documents, manage tasks, coordinate activities and more, accessible by the whole project team. 4 Unified directory services Allow service providers to extend advanced capabilities and work with business communities outside their network boundaries. 5 Open source software & SDK Enable third-party developers to create their own custom application integrations. 6 APIs & software libraries Provide the toolkit to extend Sprint Smart UC services into other third-party user experiences. 8

9 The opportunity in new technology Sprint Smart UC is your route to better ways to work. We re fighting information overload, fragmented communications, and disconnected workflows with a single cloud system that is both simple and cost-effective. By aggregating your communications, information and cloud applications in one place, and adding contextual intelligence, you make it easier for everyone to work their way. When you do that, you free them to get more done. That s what technology s supposed to do. 9

10 Let s talk You shouldn t have to struggle to make the most of the cloud. You can (and should) be making it easier for everyone to collaborate with anyone, anywhere, using the same secure system across any device. Sprint Smart UC exists to help you do it well, and avoid hidden costs. Find out what Sprint Smart UC can do for you. Contact your local Sprint representative today to learn more. Call or see more details on sprint.com/business