More efficiency in health management

Transcription

1 More efficiency in health management

2 We are one of the largest community of the health industry in the world, with over customers and users in Brazil, Latin America and Africa. A highly specialized company in health management. Our main activity is the development of software, complemented by consulting services. We standardize and integrate processes, ensuring the complete management of data and information, which enables the excellence in results. We provide a complete solution for health, serving hospitals, health plan carriers, medical diagnostic centers and the entire public health system, including management units, primary care, regulatory complex, pharmaceutical care and medical transportation. Business Segments Management Model Tecnology Specialized in Health Health Management Services Hospital Health Plan Carrier Public Health Diagnostic Medicine EXCELLENCE IN RESULTS INFORMATION RELATIONSHIP KNOWLEDGE

3 MV is a unique solution for health. A complete platform for the management of hospitals, health plan carriers and public health. MV platform integrates various solutions to meet with efficiency, agility, precision and safety all information management needs in the health industry. The system standardizes and manages all processes of public and private units, providing reliable information to support the decision-making process. With an innovative technology, it features differentiated functions and resources. It uses digital certification to eliminate the need for printing and physical storage of documents. It also offers applications for tablets, handheld devices and smartphones, ensuring mobility to medical, healthcare and administrative activities. In addition to integrating tools for strategic management, monitoring trends and performance indicators. Far more efficiency in health management.

4 Hospital High performance in management The MV Hospital solution facilitates dataflow across sectors and integrates all hospital processes. The system manages medical, healthcare, administrative, financial and strategic information, providing a more efficient management and improved care for patients. In addition, it also: Reduces the rate of absenteeism in medical appointments and exams by optimizing the scheduling flow, providing more agility and efficiency to the service. Eliminates the idleness of the rooms, clinics and diagnostic equipment, increasing the productivity of the medical staff. Reduces the chance of medical errors with the Electronic Patient Record, providing easy and quick access to all information and history of the patients, allowing greater assertiveness in the health care. Optimizes the identification of disallowed procedures, facilitating the reconciliation of health plan statements and recovering the revenue of improperly rejected bills. Reduces the queues of patients in the emergency rooms, decongesting the service and humanizing care. Reduces the rates of cancellation and surgery transfer with the automation of all processes and areas involved, ensuring increased efficiency in the management of the operating room and in the management of resources. Increases the working capital and reduces costs by optimizing the procurement process based on inventory levels and consumption history. Reduces the closing time of bills, increasing revenues and avoiding financial losses through a high level of control applied in the business rules of health insurance and health plans. Ensures the correct procurement cycle, eliminating waste and increasing efficiency in the management of materials, including products, equipment, drugs or services. Hospital Support Service Medical and Healthcare Diagnosis and Therapy Supplies Billing Scheduling Center Risk Classification Urgency and Emergency Flow Management Hospitalization Home Care Electronic Prescription Operating Room Medical Office Electronic Patient Record (EPR) Nursing Care Systematization Oncology Digital Signature Medical Board Medical Laboratory Anatomical Pathology Laboratory Transfusion Agency Diagnostic Imaging (PACS) Procurement Storeroom Pharmacy Billing of Health Plans and Private Patients Audit and Control of Disallowance Resources Authorization Center Rules of Health Plans and Private Patients Financial Controllership Support Areas IT Accounts Payable Accounts Receivable Bank Control Treasury Cash Flow Medical Transfer Accounting Costs Quote Equity Nutrition Center of Sterile Materials Maintenance Sanitation Concierge and Access Control Laundry and Linen Customer Service Sector of Medical Records and Statistics Hospital Infection Control Access Control Users Management Transactions Audit Report Generator Electronic Documents Connectivity Indicators Panel Business Intelligence (BI) Balanced Scorecard (BSC) Key Performance Indicators (KPI) Project Management Incident Management Document Management Risk Management

5 Health Plan Carriers Specialized control for managing the business The MV solution for Health Plan Carriers organizes and controls the administrative, financial and management processes of health plan carriers, taking into account the modalities of self-management, group medicine, philanthropic, medical cooperative and benefits administrator. The system simplifies the business activities, contract and beneficiaries management, processing and auditing of accounts, authorization of procedures and financial management. It also ensures the monitoring of trends and performance indicators, project management and action plans. In addition, it also: Prevents overpayments in commissioning, thus avoiding extra costs and vulnerability in financial control. Reduces the number of lawsuits for the failure to comply with the response times to customers by replacing the papers with scanned and cataloged records. Ensures the compliance with the deadlines and legal obligations and avoids undue expenses and the payment of fines. Ensures the application of adjustments, avoiding financial losses and fraud. Improves the process of authorizations, preventing procedures to be unduly released and avoiding financial losses. Allows for the reduction of personal attendance, as well as the rate of incoming calls in the call center through the implementation of online services. Eliminates fraud in the consultations, using the biometric scanning technology to validate the beneficiary. Ensures the full compliance with the legal obligations in all aspects of the business, avoiding financial losses, dissatisfaction of users and problems with the image and credibility of the institution. Health Plan Carriers Commercial Registrations Support Service Medical Bills Supplies Products and Rules Companies and Sales Units Policy Committees Sales Control Contracts Beneficiaries Cards Production Logistics Authorizations Call Center Web Authorizer Refund Account Analysis Audit Affiliate Network Exchange Procurement Storeroom Financial Controllership Marketing IT Accounts Payable Accounts Receivable Bank Control Treasury Cash Flow Accounting Costs Quote Equity Customer Service Telemarketing Indicators Panel Business Intelligence (BI) Balanced Scorecard (BSC) Key Performance Indicators (KPI) Project Management Access Control User Management

6 Public Health 100% integrated health care network The MV system for Public Health meets all the demands of health information management in the municipal and state levels. The platform integrates information from all services and public health network units and allows monitoring data, the management of health programs and facilities, monitoring the situation and health history of citizens and the effective control in the use of public funds. In addition, it also: Improves problem solving in health care, enabling tools for managing and integrating the processes of the entire health care network. Increases revenues by optimizing billing processes. Reduces the waiting time for scheduling medical consultations and exams, thus improving service coverage and care to the population. Improves the accessibility of the population to drugs. Reduces waste and minimizes the waiting time for drugs, meeting the demands. Reduces the rates of morbidities and mortalities. Ensures the compliance with the requirements of the Ministry of Health. Maximizes the attention and controls in the identification of epidemics. Facilitates the management of the main health indicators, eliminating waste, negative impacts and ensuring a satisfactory public administration. Ensures the effectiveness in the regulation of all beds of the network, improving the life care and the population health care. Public Health Primary Care Secondary Care Hospital Management Regulatory System Family Health Strategy Dentistry Geoprocessing Immunization and Vaccines Group Care and Home Care Program for Chronic Disease Patient Mobile Community Health Care and Endemic Diseases Agent Scheduling of Consultation and Exams Emergency Care Unit Risk Classification Medical Care Flow Management Electronic Prescription Medical Office Psychosocial Care Center Specialties Clinic Medical and Health Care Hospitalization Accounting and Financial Support Areas Operating Room Outpatient Clinic Billing Inpatient Billing Nursing Care Systematization Electronic Patient Record Regulation of Elective Hospitalizations Regulation of Urgency and Emergency Hospitalizations Regulation of Consultations and Specialized Exams Contracts Control of High Cost Procedures Health Surveillance Transportation and Logistics Social Assistance Epidemiological Surveillance Health Surveillance Mobile Health Surveillance Environmental Surveillance (Zoonosis) Emergency Health Care Services Transport Elective Health Care Services Transport Transportation of Waste Transportation of Biological Material Transportation of Staff Control of Citizen Benefits Control of activities Business Intelligence (BI) Indicators Panel Status Room Panel Project Management Supplies Diagnosis and Therapy Pharmaceutical Assistance Communication with the Citizen Central Storeroom and Pharmaceutical Supply Price Registration System Medical Analysis Laboratory Anatomical Pathology Laboratory Diagnostic Imaging (PACS) Special Drugs Pharmacy Local Pharmacy Drugs Dispensing Health and Citizenship Website Health Ombudsman Messages (SMS)

7 Diagnostic Medicine The fastest route between examination and diagnosis The RIS (Radiology Information System) and PACS (Picture Archiving and Communication System) integrated solutions ensure intelligence to the workflow and more flexibility in the capture, storage and distribution of images. A complete solution for Diagnostic Imaging Centers, which optimizes the workflow and manages all processes: from scheduling to the medical examination, including the capture, storage and sharing of images generated by various devices, up to the report and delivery of results. It enables the analysis of images with comparative view, image fusion, 3D/4D reconstruction, displaying data in orthogonal and double oblique planes, and resources to study vessels; Simplifies the management of medical reports through a panel with a consolidated view of all stages of the process; Enables the use of the dictated report feature, through voice recognition, optimizing the work of professionals; Contributes to the results-oriented management through reports, graphs and statistic data; Controls the access to images and exam information, ensuring the complete integrity and security of data; Provides easy access to the patient s history for a more accurate diagnosis; and Increases the productivity of radiologists and maximizes the capacity to issue medical reports. RIS Cockpit - Report Management Reports Tracking Voice Recognition Automated Calculations Electronic and Digital Signature Delivery of Results Medical History of Patients for Exams Patient Flow Administrative Management of the Radiological Sector Telemedicine Conference Call (Audio & Video) Management and Audit of Procedures Telehealth Telediagnostics Diagnostic Medicine PACS Connectivity with Biomedical Equipment DICOM Protocol Work list Image Router Print Management Storage and Distribution of Images Offline Image Management Image Acquisition and Scanning Transactions Audit Teleradiology Distance Report Management Automated Submission Reports Center Viewers Exams Website Image Reconstruction and Post Processing Clinical Viewer Diagnosis Viewer Mammography Specialist Viewer Surgical Environment Viewer IT Transactions Audit Electronic Documents Report Generator Connectivity and Integrations Multiunit

8 Intelligence applied to business The solutions integrate a set of applications for corporate management, including tools such as Balanced Scorecard (BSC) and Business Intelligence (BI). The systems allow corporate planning, dissemination of objectives and strategies, monitoring of indicators and project management, becoming essential in accreditation processes. It enables the visual management of healthcare, administrative and financial indicators for monitoring and controlling the institution s performance; Facilitates the access and distribution of strategic information in real time; Facilitates internal communication and the involvement of all employees, focusing on the results; Equalizes the knowledge of all professionals and determines the focus of the goals to be achieved; Allows mobility to managers through the tablet and smartphone application, ensuring access to information anytime and anywhere; Binds on all the information (objectives, projects, indicators and people) to the strategy, streamlining the decision making and the analysis of impacts; Leads the organization to improve its processes through the PDCA methodology; Enables the analysis of external indicators, allowing the practice of benchmarking; Identifies and generates alerts on the risks that may impact the organization's strategy; Includes the monitoring of sentinel events, being prepared to probable adverse events and acting preventively; Ensures the compliance with the document control requisites and records required in all certification processes; Facilitates the identification of bottlenecks that may compromise productivity and results; Identifies and suggests the mix of products and services that maximize profitability and return on investment; and Increases security in the definition of investments (expansion of installed capacity and production capacity and the acquisition of equipment). Management and Strategy Balanced Scorecard (BSC) Key Performance Indicators (KPI) BI Indicators Panel Business Intelligence (BI) Performance Simulator Dynamic Worksheet Quality Incident Management Document Management Risk management Project Management

9