The ERP and CRM market in Poland

Transcription

1 The ERP and CRM market in Poland Date of publication: November 2005 PMR PUBLICATIONS

2 General information For the fourth time PMR is publishing the report: The ERP and CRM market in Poland This year s issue covers research into all medium-sized and large companies thanks to which it includes data for the whole of Poland s large ERP and CRM systems. It is the only report on the Polish market including at the same time: Information on the ERP and CRM systems market Development forecasts for the market to end-2006 Characteristics of the research on which the report will be based: The population to be surveyed: medium-sized and large Polish firms (employing 50+ and 250+people from all key sectors of the economy) A random representative sample of around 700 firms The respondents were the management personnel in the companies surveyed The research was conducted in June 2005 Research technique: telephone interview 2

3 In the report you will find the following information: ERP systems ERP systems either operating or being set up in Polish companies employing persons, 250+ persons and total figures for all those employing 50+ persons The share of selected ERP producers overall in operation and being set up Market saturation, the number of companies with ERP systems Forecasts for the number of ERP set ups in 2006 The level of advancement of existing systems Analysis by sector, size of company, type of company Changes compared to the situation a year ago 3

4 The market of selected ERP modules The number of companies using selected ERP systems The number of companies interested in setting up selected ERP functions a forecast for market development to end-2006 Changes compared to the situation in 2005 Selected analyses of the personnel-pay solutions market The percentage and number of companies using P&P solutions (both as a part of ERP solutions and separately) The share of selected producers on the P&P solutions market Analysis by sector, company size, type of company 4

5 CRM systems CRM systems either operating or being set up in Polish companies employing persons, 250+ person and total figures for all those employing 50+ persons (taking into account both independent systems and those with partial ERP solutions) The share of selected CRM producers overall in operation and being set up Market saturation, the number of companies with CRM systems Forecasts for CRM market development to end-2006 The level of advancement of existing systems average numbers of set up modules in researched companies Characteristics of companies setting up CRM Analysis by sector, size of company, type of company Changes compared to the situation a year ago (for large companies only) 5

6 The market of selected CRM modules The share of producers in selected markets (analysis of the following functions: customer contact management/marketing campaigns/ service/ advertising management/ analysis of sales data/ call centres number of companies using selected CRM systems The number of companies interested in setting up selected CRM functions a forecast for market development to end-2006 The number of companies using selected CRM functions The number interested in setting up selected functions market development forecast to end-2006 Analysis by sector, company size, type of company Changes compared to the situation in 2005 How is this report different from the last one? it covers the whole market of setting up both ERP and CRM systems (all companies employing more than 50 persons) it includes comparisons with 2005 (for large companies persons) research is conducted using a larger sample of companies (657) 6

7 Price list and available formats Single user licence user licence 1800 Corporate licence 2400 * By ordering a single user licence, the client is purchasing a licence allowing the publication to be used on one computer workstation only. Any copying, distribution or dissemination of the electronic publication via a computer network (in part or in whole) is strictly prohibited. Delivered by in PDF format.. ** By ordering a 5-user licence the client is purchasing a licence authorising the copying, distribution or dissemination of the electronic publication via a computer network (in part or in whole) among a maximum of 5 persons within the organization indicated on the subscription card. Delivered by in PDF format. *** By ordering a corporate licence the client is purchasing a licence authorising the unrestricted copying, distribution and dissemination of the electronic publication (in part or in whole) via a computer network within (and solely within) the organization indicated on the subscription card. CD version contains PDF version of the report plus an extra file with all the graphs and tables in a copiable format easy to use in your own analyses, presentations etc. 7

8 About PMR PMR Publications provides reliable market intelligence for business professionals operating in Poland and other Central and Eastern European markets. Publications by PMR analyse the business climate in the region, in particular in the construction, retail, IT, telecommunications and pharmaceutical sectors. PMR Publications offers both free and paid subscription newsletters, internet news portals, and in-depth reports. To find out more about Poland and CEE countries please visit and as well as the regional and national sector portals dedicated to construction ( IT and telecom ( retail ( and pharma ( PMR Publications is a division of PMR Ltd. ( a publishing, consulting and market research company providing information, advice and services to international businesses interested in Central and Eastern Europe. With highly skilled staff, top ranked web sites and ten years of experience, PMR is one of the largest companies of its type in the region. PMR Ltd., ul. Supniewskiego 9, Krakow, Poland Questions about ordering? Contact our sales department: tel. /48 12/ fax. /48 12/ sales@pmrpublications.com www: pmrpublications.com Customer Service hours: 8:00am to 5:00pm CET Monday through Friday