Title: HP OpenView Active CMDB Strategy Session #: 594 Speaker: Michael Pott Company: Hewlett Packard

Transcription

1 Title: HP OpenView Active CMDB Strategy Session #: 594 Speaker: Michael Pott Company: Hewlett Packard

2 HP OpenView Active CMDB strategy Moving from CMDB to Active CMDB Key Concepts Integration and automation use case example Q&A

3 Common problems IT face Sharing data across geographies, disciplines and process domains Maintaining integration across management applications Ensuring data accuracy and consistency While increasing capability and maintaining cost structures

4 What keeps you up at night How can I integrate my IT processes to guarantee service delivery according to business expectations? How do changes impact my service delivery and quality, and how do I control and automate change? What do I have out there in my environment and what is critical to deliver my services?

5 Challenges of IT Service Management Globally dispersed management applications Duplicated application functionality Many point to point integrations to maintain Each integration increases the difficulty in maintaining IT services

6 Solving the ITSM Challenge with CMDB The intersection of integrating the key ITSM processes and supporting applications together is the CMDB. What do I have an why is it important How to changes, problems, incidents, releases, SLAs, and SLOs relate to my infrastructure and vice versa What does it take to deliver key services to the business Visibility to root cause and impact analysis From ITIL Server Support, pg 151

7 The reality behind CMDB solutions Most IT organizations have many key components Most CMDB solutions have limited third party integrations. A CMDB solution or a point for account control?

8 Taking your reality into account The reality is you have existing applications and processes. You need a solution that enables the pieces of your existing management infrastructure to work together.

9 HP s Active CMDB makes it possible makes all of the pieces work together regardless of vendor or process. enables integration across management applications through a consistent mechanism. shares data consistently across geographies, disciplines and processes. ensures data constancy and accuracy through an authoritative source. while leveraging current IT investments

10 HP OpenView Active CMDB Delivering Model CI and Service relationships Reconciliation Synchronization Data state management Visualization Federation The Active CMDB provides the data to drive service and asset management processes. It also enables a servicedriven view of operations that allows service levels and performance metrics to be tracked in business centric terms.

11 How can HP help me get there? First step get the CMDB Can t make it active until you start with the core. Just over 2400 current implementations 3400 including Asset Management

12 Active CMDB: taking the next steps Add HP OV Configuration Mgmt Discovery Config Policy enforcement Closed loop Config Mgmt Add HP OV Asset Mgmt Integrated full lifecycle Financial Management for IT Add HP OV Operations Mgmt Integrated Service Models Availability Management Incident Management Add HP OV Application Mgmt Integrated Service Models Integrated Service Level Objectives Add HP OV Identity Mgmt Identity Policy enforcement Automated access and entitlement

13 Delivering beyond CMDB requirements ITIL Requirements A logical database of Configuration Records Record of Config Items and relationships Other linked CI information Maintained by Config Management Used by all ITSM Processes Analyst Requirements Define and model CIs and services Reconciliation Synchronization and Federation Application dependency mapping Visualization Access controls Additional HP Capability Integrated with ITSM Processes Bridge with Operations Mgmt. Reporting with Predictive Analytics Integrated with Service Catalog Proactive Policy Enforcement

14 Synchronization Access Control Reporting Active CMDB Capabilities Capability Reconciliation Federation Visualization / CMDB Foundation Automated Change Mgmt Discovery and Relationship Dependency Mapping Define and model CIs and Business Services SLM Model based Optimization Configuration and Change Mgmt Analytics and Scorecards Incident, Problem, Change, Release, and SLM processes and related artifacts Integration with Operations Mgmt Proactive Configuration Policy Enforcement SD 5.0 SC 6.1 SC 6.2 (2H06) SM 7 (2H07)

15 HP OpenView Active CMDB concepts What is a CMDB, what makes it active? Solution integration and automation Concepts and high level architecture

16 What is Active CMDB? Follow the integrated path of Config Mgmt

17 Staging area and reconciliation concept Changes CI data changes from sources are logged in staging area Users see what changed in the environment Logging works independently of CI data in CMDB Delta Delta views show differences between CMDB and staging area. User sees if CMDB and managed environment is in sync. change views Delta views Change log CMDB Reconciliation Staging area Rules Source data

18 Synchronization, federation Federation Indexes or Pointers to other data sources Synchronisation or propagation Copies or caches of data made for performance reasons

19 Navigation Navigate the data model and the meaning behind the data Efficiently deal with the environment from different perspectives Understand the impact of changes

20 Sample deployment architecture SLM Change mgmt Incident mgmt Message based synchronization Federation Active CMDB Asset mgmt Active CMDB Shared CMDB SOA Batch data synchronization via Connect It Provisioning Active CMDB HW/SW inventory, DSL Active CMDB Operational database Operations

21 Integration and automation use case example Software usage based optimization

22 Step 1: Discovery Discovery monitors installed software and related usage Benefit: Clear understanding of what exists in the infrastructure as well as what is actually being used Service Level Management 3 rd Party Identity Mgmt Config Mgmt Discovery Services Service Optimization Application Management Service Health & Impact Mgmt Asset Mgmt Consolidated Service Desk Operations Management The real world of business computing

23 Step 2: Review software compliance and usage AssetCenter identifies opportunities to recapture underutilized licenses Service Level Management 3 rd Party Service Optimization Service Health & Impact Mgmt Asset Mgmt Policy is updated to reflect desired employee profile Identity Mgmt Config Mgmt Consolidated Service Desk Benefit: Reduced costs by removing unnecessary licenses Discovery Services Application Management Operations Management The real world of business computing

24 Step 3: OV Configuration Manager (OVCM) reconfigures system OVCM reconfigures system to comply with updated policy. New policy is continuously monitored and enforced Benefit: Fully automated enforcement of desired policy reduces costs and ensures target CI complies with IT expectations Service Level Management 3 rd Party Identity Mgmt Config Mgmt Discovery Services Service Optimization Application Management Service Health & Impact Mgmt Asset Mgmt Consolidated Service Desk Operations Management The real world of business computing

25 Step 4: Re harvest licenses Licenses are reharvested and made available for use elsewhere. Alternatively, total license counts can be reduced permanently Benefit: Optimized SW cost structure that meets the organization s demands Service Level Management 3 rd Party Identity Mgmt Config Mgmt Discovery Services Service Optimization Application Management Service Health & Impact Mgmt Asset Mgmt Consolidated Service Desk Operations Management The real world of business computing

26 Your Advantage with HP Comprehensive Solution Best in class software and services solutions Global delivery Over 500 partners Experience 10+ years ITSM software, consulting & education Over 4,000 ITIL certified employees Developer of ITIL & founder of ITSMF World s Largest provider of ITIL training Extensive CMDB Capability A proactive policy store that drives, automates, and controls change A means of consistent real time integration A definitive recorded history comprehensive audits and service restoration HP is the industry s ITSM and ITIL expert everyone else is trying to catch up. Dennis Drogseth, Vice President, Enterprise Management Associates

27 Key takeaways HP OpenView Active CMDB is an element of the new OpenView integration platform Converges and expands upon the core strengths of HP and Peregrine CMDB technologies Among the first to delivers an open, standards based CMDB Integrates and automates best of breed ITIL process implementations Service driven operations Configuration and change Model based automated provisioning Financial service delivery

28 Related sessions #70: ZEN and the Art of Configuration Management A Fresh Look at the CMDB (Mark Folker, HP) #144: The Essential Guide for Automating CMDB Population and Maintenance (Vesna Soraic, Stefan Bergstein, HP)