Business Technology Optimization (BTO)

Transcription

1 HP OpenView, Mercury und Peregrine Anwendertreffen Stuttgart, 12. Juni 2007 Business Technology Optimization (BTO) Strategie, Produkte & Ausblick Uwe Flagmeyer Manager Pre-Sales HP Software Deutschland 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

2 Agenda BTO Overview Integration Outlook / Roadmap

3 IT Initiatives Business Outcomes Strategic IT Initiatives Business Agility IT-Business Alignment Business Application Deployments & Upgrades Compliance IT Automation IT Centralization & Consolidation STRATEGY Demand & Portfolio SOA Transformation Functional IT Initiatives APPLICATIONS Quality Assurance Performance Validation SAP, Oracle, SOA, J2EE,.Net OPERATIONS Business Mgmt ITSM Driven Operations

4 HP BTO Software drives IT Efficiencies Automates key functions and processes Unifies silo d teams across strategy, apps & ops Leverages existing technology IT Strategy IT Applications IT Operations CIO Office PMO CTO Office VP Development Maintenance Mgr QA Director VP Applications Operations Mgr Mgr

5 BTO enables IT Strategy STRATEGY Demand Portfolio Demand 1. Capture all business demand (strategic and keep-the-lights on ) Yes/ No 2. Make portfolio decisions based on COST vs. VALUE vs. RISK Project 3. Manage projects with transparency and visibility App 4. Target 85% of projects on-time and meeting business requirements App Global software application development and IT service provider $2M savings by avoiding costly project overruns 67% reduction in project management costs Fortune 200 energy company and wholesale power supplier $1.2M+ annual savings in audit costs 95%+ reduction in Sarbanes-Oxley audit sample points

6 BTO accelerates IT Application Delivery STRATEGY APPLICATIONS Development Operations Quality Assurance Test Mgmt Functional Testing Performance Validation Load Testing Effective testing App Most bugs found by developers cost $10 to fix Ineffective testing Reduce downtime caused by applications App Bugs found by customers cost $1,000 to fix Leading regional healthcare provider 4x acceleration of regression testing cycle 50% reduction in testing headcount 90% reduction in resources needed to execute test scripts 3x improvement in timed needed to change rates and activate plans

7 BTO automates IT Operations OPERATIONS Business ITSM Change/ Configuration Mgmt Incident/ Problem Mgmt -driven operations Network Mgmt Systems Mgmt Business Process Business User Application focused IT Infrastructure ITIL Process Operation $430K orders affected 23 gold customers affected 10 urgent orders affected Order Entry app slow Shipping app unavailable Server 18 dead High collision rate circuit 456 End-to end ITSM process automation Global international shipping services provider Implemented core ITSM processes in 11 months achieving 20% reduction in service downtime REDUCED MTTR for incidents by up to 50% Alerts by 90% Support calls by +25% Emergency tickets by +30%

8 HP BTO Software s Business Outcomes STRATEGY APPLICATIONS OPERATIONS Project & Portfolio Quality Business Availability CIO Office SOA CTO Office Performance SAP, Oracle, SOA, J2EE,.Net Operations Network Universal CMDB Change & Configuration Identity

9 HP Software Mapping Business Outcomes STRATEGY APPLICATIONS OPERATIONS Project & Portfolio Quality Business Availability CIO Office SOA CTO Office Performance SAP, Oracle, SOA, J2EE,.Net Operations Network Universal CMDB Change & Configuration Identity

10 HP Software Lifecycle Approach This is accomplished through lifecycles, which span the silos Business Outcomes Strategic IT Initiatives Business Agility IT-Business Alignment Business Application Deployments & Upgrades Compliance IT Automation IT Centralization & Consolidation STRATEGY Functional IT Initiatives APPLICATIONS OPERATIONS PERFORMANCE & AVAILABILITY LIFECYCLE CHANGE & CONFIGURATION LIFECYCLE SERVICE LIFECYCLE

11 HP Integration Roadmap Key themes Over the next 24 months Key Provide customer-driven integrations Provide SOA-based Incident service integrations Expand cross-portfolio SOA-based integrations focus Utilizing proven HP integration technologies Activate Lifecycle Activate Change and Config Lifecycle Pre-integrated solutions with low cost of deployment & maintenance Business value Timely, consistent and reliable solution integration across products, technologies and platforms Flexibility and extensibility to meet diverse use cases Integration Priorities Change Control and Asset and Configuration and Configuration Business Availability and Operations Business Availability and Operations and Universal CMDB adoption Project & Portfolio and Project & Portfolio and Asset Quality and

12 Universal CMDB HP BTO Software s UCMDB Solutions Custom Apps Oracle J2EE SAP Siebel SOA DB OS E-Business Other Universal Application CMDB Mapping Open Application and federated mapping architecture & blueprints Dynamically updated Deeper 3 rd configuration detail party integration Functions Federation and reconciliation Mapping and visualization Change tracking Impact analysis Reporting and Dashboard Security and Access Control Web s SDK & Customization

13 The Universal CMDB Federation Ecosystem Applying Business Technology Optimization to the CMDB Security Java Policy Asset Web s Universal CMDB XML Release Desk Enterprise Architecture Infrastructure & Discovery Vendors

14 HP UCMDB Roadmap Key themes Over the next 24 months Key focus Discovery Content Tracking History Of Changes Discovery s Additional Integrations Reporting Federation Time To Value Additional Integrations Consistent and up to date mapping of the IT assets Business value Consistent single source of truth across the HP portfolio for the IT assets Cross domain queries without data replication Product strategy Discovery flow presentation Snapshot comparison CI Aging Discovery scheduling Ent Discovery integration Web services API Additional integrations Reporting Real-time change tracking Reconciliation services Discovery wizard Federation across Operations and ITSM Security model for WS API Full web interface

15 HP Business Availability HP Business Availability Business Process Insight Business Dashboard End User (BPM, RUM, CM) System Availability (SiteScope & OVO (OC)) Problem Application Mapping Level Diagnostics (J2EE,.NET, ERP/CRM) Foundation Universal CMDB (Discovery, Federation, Reconciliation, Visualization, Change Tracking) Alerts and Notifications Impact Analysis Enterprise Reporting Third-Party Integration

16 HP Business Availability Roadmap over the next 24 months Key focus Problem Isolation Initial Cross- Integrations Enterprise Readiness Usability Application Improvements Cross- Integrations Composite App Mgmt Enterprise Readiness Business value Faster Problem Resolution Automated Problem Validation Data Integration Across Mgmt Apps Improved Scalability Improved Administration Customized Reporting Business Dashboard Exchange Correlated Events Across s Improved Reporting Data, Event, UI integration across multiple BAC apps Product strategy Improved RUM session replay Enhanced alerting Guided problem isolation Improved platform coverage Advanced session browser Statistical User Analysis Automatic Biz Process Detection Problem Histories Transaction Topology Topology improvements Scheduled reporting Deeper integrations between BPI, Diagnostics, TransactionVision, EUM

17 OVIS Migration and BPM Roadmap Q4 CY06 H1 CY07 H2 CY07 Mercury BPM BPM 7.0 BPM 6.5 BPM 6.7 HP OVIS OVIS 6.1 OVIS 6.2 Provide BPM to OVIS customers to encourage Early Migrations Maintain existing product releases and functionality Soft Bundle to OVIS install base (feed OVIS with VUGen scripts) Provide OVIS script translation utility to convert to BPM Provide an MMS promo solution for OVIS converted BPM txns Provide BPM product w/ support for OVIS data migration to BAC Provide phase one integration between BAC and OVO (e.g. SS)

18 HP Operations HP Operations Operations Dashboard Operations (Operations/Performance Manager) Impact (Operations Manager Views/Navigator) Performance (Performance Manager, Glance Plus) Reporting (Reporter/Performance Insight) Application Infrastructure (SPI s, SiteScope (BAC)) Foundation Common agents Correlation User Roles Universal CMDB Integration Discovery s 3rd-Party Integration

19 HP Operations Roadmap Key themes Over the next 24 months Key focus SC Integration More Powerful Performance Products Virtualization Support BAC Integration Secure Event Automation Platform Coverage Consolidated Ops Phase I Platform alignment Configuration Business value Reduced Model Maintenance Improved Decision Making Lower Administrative Costs Lower TCO Increased flexibility and agility Faster time to value Future proof Centralized Driven Approach Lower Config TCO Reduced Complexity and Overhead Product strategy Shared service model between OpC & SC model discovery Enhanced virtualization support in perf. products More granular perf. product data logging SPI improvements BAC/OVO event and ucmdb integration Support for https Agent or agentless mgmt. More flexible user roles 64-bit agents New consolidated ops offering OVOU/OVOW common feature set integration Improved configuration Improved environment support

20 Operations Alignment Roadmap Operations Windows Ongoing Solution Integration: BSM, ITSM, industry solutions, Standalone Performance/ Reporting Perf Mgmt for Virtualized Env Enterprise readiness, OVOU Alignment One Ops solution w/ layered value OVOW Alignment TCO reduction Ops/Perf w/ layered value Close Alignment Next-gen Health Operations Unix Enterprise Configuration (Discovery, )

21 Integration of UCMDB and Operations Business Availability Change & Configuration Operations SM UCMDB Solutions Universal CMDB Single source for configuration items Updated automatically, change monitoring Mapping of IT infrastructure with applications Other Simplified design and maintenance of service views

22 HP HP Dashboard Decision Performance Analytics Business Impact Analytics Decision Optimization Desk Change Mgmt Problem Mgmt Request Mgmt Level Mgmt Asset Procurement Chargebacks SW Asset Mgmt Financial Mgmt Contract Mgmt Foundation Process Automation Reporting Universal CMDB 3rd-Party Integrations

23 HP Roadmap Key themes Over the next 24 months Key focus Configuration visualization Cross-portfolio integration Performance optimization ITSM convergence lifecycle mgmt Cross-portfolio integration IT Financial ITIL v3 process expansion BTO analytics Business value Visualize relationships between business services and ITIL processes Maximize investments and resources Consistent management of services; from inception to deployment Optimize resources across projects and operations ITIL aligned financial management best practices Federation across service mgmt, asset mgmt, configuration mgmt, and BSM Product strategy ITSM/BSM integration with SC and BAC Change and Release integration with CCM, CM, and SC ITIL scorecards designer catalog/publication subscription Select Identity/catalog provisioning Desk migration utility Financial management best practices for budgeting and chargeback PPM, Problem, Change, Request, ITFM scorecards Catalog/AC integration Federation with SC, AC, and UCMDB

24 Migration to Manager Desk 5.0 Desk 4.5 Desk 5.10 Migration Tools from SD4.5 to both SM7.0 and SM7.1 and from SD5.10 to SM7.1 Manager 7.00 Manager / Upgrade Tools from SC5.1 and 6.x to SM 7 and SC6.x to SM7.1

25 Manager 7 Industry leading functionality New Request capabilities with Catalog and Request New KCS-based Knowledge lifecycle management throughout Cross-portfolio integrations Federation with Universal CMDB BAC, OVO, NNM, CM, CCM, DC, AC, IdM! Superior Technology Web architecture Complete web services support Scales from 1 to 10,000+ users Manager 7 will deliver significant value

26 CMDB Upgrade Path (SD, SC, AC) Desk 4.5, 5.x 6.2 PSO UCMDB 6.5 Mgmt. 7.0 Packaged Integration UCMDB 7.x Mgmt. 7.1 Federation UCMDB 8.x Asset 5.0 Packaged Integration Asset 5.1 Federation Asset 5.2

27 Business Technology Optimization Optimize the business outcome of IT Business Outcomes Bridges the gap between IT and the lines of business to deliver positive business outcomes STRATEGY APPLICATIONS OPERATIONS Optimizes within functional IT silos and bridges the gap between them to deliver positive business outcomes

28 Summary BTO assures business critical applications from quality, performance and revenue-enablement standpoints BTO Lifecycles are unique in the market BTO solutions are modular and standards based Integration and migration is high priority

29 Uwe Flagmeyer Manager Pre-Sales HP Software (089)

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