Oakland County Department of Information Technology Project Scope and Approach

Transcription

1 Oakland County Department of Information Technology Project Scope and Approach Project Name: Patch Process Improvement Project ID:TT7186PP Leadership Group: Technical Systems & Networking Department: Information Technology Division: Tech Systems & Networking Project Sponsor: Widun Jr, Edward Date Requested: 1/1/216 PM Customer No. 186 Request Type: New Development IT Team Name: Internal Services IT Team No: T Project Manager/Leader: David Diaz Account Number: 173 Account Description: Technical Services and Networking Customer Name: IT Grant Funded? No Mandate? No Mandate Source: Project Goal To create a monthly patch processing team to streamline the Oakland County patching process so that consistency and efficiencies can be gained. Business Objective To form a Patch Improvement Team that will: Standardize monthly Windows OS patching activities to improve consistency of patching throughout the division. Create an efficient process through which server owners can review upcoming patches and approve or reject them To standardize the process of testing patches. Major Deliverables Detailed Project Plan Monthly Patch Improvement Team identified New Monthly Patch Process and Patch Testing Processes developed SharePoint site established for communication among Patch Improvement Team Pilot plan to Validate Solution Updated documentation, including SOPs and Process Documentation Training Plan Approach Develop Detailed Project Plan Identify Monthly Patch Improvement Team Create and document Monthly Patch Process Creation SharePoint site Form Rev. 11/5/215 Page 1 Project Rev. 8/9/216

2 Oakland County Department of Information Technology Project Scope and Approach Project Name: Patch Process Improvement Project ID:TT7186PP Pilot solution to preselected users and application servers Develop a training and rollout plan Train Service desk on site Roll out site and process to affected users Research & Analysis Gartner Research Recommendation - Gartner recommends that patch communication be done in a uniform manner where affected users can easily identify their impacted systems, understand how the patches will affect the systems and communicate any objections clearly. NACo Application Store - Research Conducted; Nothing Found Benefits See Return on Investment (ROI) Analysis Document Impact Number of Users 2+ Divisions Information Technology Leadership Groups All Risk Business Environment Medium Project will require some changes to existing business processes Technical Environment Low Proven and previously implemented technologies Form Rev. 11/5/215 Page 2 Project Rev. 8/9/216

3 Oakland County Department of Information Technology Project Scope and Approach Project Name: Patch Process Improvement Project ID:TT7186PP Assumptions Staffing IT Staffing: resources will be available for the hours indicated per the attached project plan. Other Staffing: additional staffing will be available as follows: Role: Name Hours per Day Project Sponsor: Edward Widun Jr As needed Facilities Technical Funding Other Priority Constraints Exclusions Form Rev. 11/5/215 Page 3 Project Rev. 8/9/216

4 Oakland County Department of Information Technology Project Scope and Approach Project Name: Patch Process Improvement Project ID:TT7186PP PROJECT PHASE AUTHORIZATION Phase(s): Total Estimated Application Services Hours: 24 Cost: $26,358 Total Estimated Technical Systems Hours: 298 Cost: $38,772 Total Estimated CLEMIS Hours: 31 Cost: $4,278 Total Estimated Internal Services Hours: 11 Cost: $1,518 IT Application Services Division Manager Approval: IT Technical Systems Division Manager Approval: IT CLEMIS Division Manager Approval: IT Internal Services Division Manager Approval: Date: Date: Date: Date: IT Management Approval: Approved: Yes No Date: Reason: Project Sponsor Approval: Title: Date: PROJECT SUMMARY Authorized Development (see above) Hours: 544 Cost: $7,926 Preliminary Estimated Development for Future Phases Hours: Cost: Grand Total Estimated Development Hours: 544 Cost: $7,926 Form Rev. 11/5/215 Page 4 Project Rev. 8/9/216

5 Oakland County Department of Information Technology Project Scope and Approach Project Name: Patch Process Improvement Project ID:TT7186PP Customer Acceptance of Product: PROJECT COMPLETION AUTHORIZATION Title: Project Office Review: Date: Date: Form Rev. 11/5/215 Page 5 Project Rev. 8/9/216

6 - Patch Process Improvement Provide an Enhanced Application Service Offering Information Technology Strategic Plan Alignment Increased application integration and standardization through web services Integrate mobility and location based services in business applications Promote and utilize shared services through the use of cloud technologies to offset costs and expand product offerings to customers Increase the agility and responsiveness of business units by expanding customer analytics Leverage the County's web presence as a branded consolidated point of access to all County information and services Centralize and standardize identity and access management for all applications and content Improve the quality, reliability, and availability of all applications X Enhance ability to provide effective and timely customer service Advance the use of IT Library (ITIL) best practice framework for IT Service Management Utilize a formalized customer communication plan X Implement Configuration Management Database to better identify IT Assets Provide a high-quality training program to empower employees through technology Implement a Standardized Strategy Build IT Staff expertise through professional development Expand capacity through ongoing organization review and right sourcing Deliver services using a standardized shared technology infrastructure whereever possible Implement a consolidated security management strategy Develop and implement a policy for personally owned devices and services X Improve service availability through network design and management strategies Enhance capacity planning and recovery management strategies Adopt an enterprise architecture approach to technology planning, design, and implementation Run Date 8/4/216 Page 1 of 1

7 Project Summary As Of: 4/7/216 Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Benefits/Savings: Tangible Benefits Subtotal: Cost Avoidance Subtotal: Costs: Development Services Subtotal: 73,671 73,671 Subtotal: Software Subtotal: Subtotal Training Subtotal: Other Subtotal: Annual Statistics: Annual Total Savings Annual Total Costs 73,671 73,671 Annual Return on Investment (73,671) (73,671) Annual Costs/Savings Ratio.%.%.%.%.%.% Project Cumulative Statistics: Cumulative Total Savings Cumulative Total Costs 73,671 73,671 73,671 73,671 73,671 73,671 73,671 Cumulative Return on Investment (73,671) (73,671) (73,671) (73,671) (73,671) (73,671) (73,671) Cumulative Cost/Savings Ratio.%.%.%.%.%.%.% Year Positive Payback Achieved State or Federal Mandate? Signatures: NO PAYBACK Benefits Reviewed By Project Sponsor Date: Costs (including IT Resources) Reviewed By Information Technology Project Manager Date: Patch ROI.xlsx/Project Summary Date Printed: 8/9/216 Page 1 REV: February 24, 212

8 Savings Detail As Of: 4/7/216 Benefit/Savings Description Project Savings Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Savings Improved rate of OS patches successful in first pass Intangible Benefit Reduce the time spent on testing and implementing patches Intangible Benefit All OS patch information kept in one location (Sharepoint) Intangible Benefit Improved patching processes and procedures Intangible Benefit Identify a single point of contact for OS patching Intangible Benefit Annual Multiplier Patch ROI.xlsx/Savings Detail Date Printed: 8/9/216 Page 2 REV: February 24, 212

9 Savings Detail As Of: 4/7/216 Benefit/Savings Description Improved rate of OS patches successful in first pass Reduce the time spent on testing and implementing patches All OS patch information kept in one location (Sharepoint) Improved patching processes and procedures Identify a single point of contact for OS patching Project Savings Category Intangible Benefit Intangible Benefit Intangible Benefit Intangible Benefit Intangible Benefit Affects Project ROI? Potential Savings Extensions Y1 Y2 Y3 Y4 Y5 Y6 Y1 Y2 Y3 Y4 Y5 Y6 Patch ROI.xlsx/Savings Detail Date Printed: 8/9/216 Page 3 REV: February 24, 212

10 Savings Summary As Of: 4/7/216 Benefit/Savings Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Tangible Benefit: Tangible Benefits Subtotal: Cost Avoidance: Cost Avoidance Subtotal: Intangible Benefit: Improved rate of OS patches successful in first pass Reduce the time spent on testing and implementing patches All OS patch information kept in one location (Sharepoint) Improved patching processes and procedures Identify a single point of contact for OS patching Savings Total: Patch ROI.xlsx/Savings Summary Date Printed: 8/9/216 Page 4 REV: February 24, 212

11 Cost Detail As Of: 4/7/216 Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost Annual Multiplier IT Hours - New Development Development Svcs TSN EA 1 73,671 73,671 x IT Hours - System Maintenance Development Svcs 138 IT Hours - Customer Support Development Svcs 138 IT Hours - Planned Maintenance Development Svcs 138 User Hours - New Development Development Svcs User Hours - PTNE/OT Development Svcs Contractor Professional Services Development Svcs PC System - Acquisition 814 PC System - Maintenance 2,34 Notebook - Acquisition 1,223 Notebook - Maintenance 2,372 Tablet Notebook - Acquisition 2,12 Tablet Notebook - Maintenance Laserprinter - Acquisition 1,432 Laserprinter - Maintenance 1,14 Image Workstations - Acquisition Image Workstations - Maintenance 3,496 PC Maintenance User Owned 2,34 Printer Maintenance User Owned 1,72 Package Software - Acquisition Software Package Software - Maintenance Software Business Objects Access Software Term Emulation SFTW-Acquisition Software Term Emulation SFTW-Maintenance Software Server - Acquisition/Upgrade 8, Server - Maintenance 36 Server Sftwre - Acquisition/Upgrade 335 Server Sftwre - Maintenance Server Rack Mount 4 MS SQL Server Standard Per Processor - Includes Year 1 Maintenance 4,725 Affects Project ROI? Y1 Y2 Y3 Y4 Y5 Y6 Patch ROI.xlsx/Cost Detail Date Printed: 8/9/216 Page 5 REV: February 24, 212

12 Cost Detail As Of: 4/7/216 Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost MS SQL Server Standard Per Processor - Year 2 and Beyond 946 MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance 19,693 MS SQL Server Enterprise Per Processor - Year 2 and Beyond 3,939 Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance 3,56 Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond 71 Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance 13,18 Annual Multiplier Affects Project ROI? Y1 Y2 Y3 Y4 Y5 Y6 Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond 2,635 SSL Certificate 845 Internet Access 18 Project Staff Training Training User Training Training App Code Directories on Consolidated IIS Server (Virtual) ANN 415 Database (5 GB) on Consolidated SQL Instance Server ANN 93 Database Instance (125 GB DB) on Consolidated SQL Server ANN 2,395 Database SQL Maint Server ANN 834 Database SQL Server Physical ANN 19,158 DB Maintenance (Annual Cycle $61) ANN 61 Patch ROI.xlsx/Cost Detail Date Printed: 8/9/216 Page 6 REV: February 24, 212

13 Cost Detail As Of: 4/7/216 Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost DB Maintenance (Semi-Annual Cycle $122) ANN 1,22 DB Maintenance (Semi-Annual Cycle $244) ANN 2,44 Dedicated Virtual Server ANN 4,15 File Space (1GB) ANN 173 Internet Bandwidth per MB ANN 75 DB Instance Setup 976 DBA MS SQL Database Creation on Exisitng Instance 366 DBA MS SQL Installation and Instance Creation (1hrs) 1,22 DBA MS SQL Instance Creation on Consolidated or Existing Server (8hrs) 976 Server Admin App Code Virtual Directory Setup (1hr) 122 Server Admin Install Physical Server / Install OS (12hrs) 1,464 Server Admin Virtual Machine Creation (5hrs) 61 Annual Multiplier Affects Project ROI? Y1 Y2 Y3 Y4 Y5 Y6 Patch ROI.xlsx/Cost Detail Date Printed: 8/9/216 Page 7 REV: February 24, 212

14 Cost Detail As Of: 4/7/216 Cost Description IT Hours - New Development IT Hours - System Maintenance IT Hours - Customer Support IT Hours - Planned Maintenance User Hours - New Development User Hours - PTNE/OT Contractor Professional Services PC System - Acquisition PC System - Maintenance Notebook - Acquisition Notebook - Maintenance Tablet Notebook - Acquisition Tablet Notebook - Maintenance Laserprinter - Acquisition Laserprinter - Maintenance Image Workstations - Acquisition Image Workstations - Maintenance PC Maintenance User Owned Printer Maintenance User Owned Package Software - Acquisition Package Software - Maintenance Business Objects Access Term Emulation SFTW-Acquisition Term Emulation SFTW-Maintenance Server - Acquisition/Upgrade Server - Maintenance Server Sftwre - Acquisition/Upgrade Server Sftwre - Maintenance Server Rack Mount MS SQL Server Standard Per Processor - Includes Year 1 Maintenance Project Cost Category Development Svcs Development Svcs Development Svcs Development Svcs Development Svcs Development Svcs Development Svcs Software Software Software Software Software Potential Cost Extensions Y1 Y2 Y3 Y4 Y5 Y6 73,671. Patch ROI.xlsx/Cost Detail Date Printed: 8/9/216 Page 8 REV: February 24, 212

15 Cost Detail As Of: 4/7/216 Cost Description MS SQL Server Standard Per Processor - Year 2 and Beyond MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance MS SQL Server Enterprise Per Processor - Year 2 and Beyond Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond SSL Certificate Internet Access Project Staff Training User Training App Code Directories on Consolidated IIS Server (Virtual) Database (5 GB) on Consolidated SQL Instance Server Database Instance (125 GB DB) on Consolidated SQL Server Database SQL Maint Server Database SQL Server Physical DB Maintenance (Annual Cycle $61) Project Cost Category Training Training Potential Cost Extensions Y1 Y2 Y3 Y4 Y5 Y6 Patch ROI.xlsx/Cost Detail Date Printed: 8/9/216 Page 9 REV: February 24, 212

16 Cost Detail As Of: 4/7/216 Project Cost Cost Description Category DB Maintenance (Semi-Annual Cycle $122) DB Maintenance (Semi-Annual Cycle $244) Dedicated Virtual Server File Space (1GB) Internet Bandwidth per MB DB Instance Setup DBA MS SQL Database Creation on Exisitng Instance DBA MS SQL Installation and Instance Creation (1hrs) Potential Cost Extensions Y1 Y2 Y3 Y4 Y5 Y6 DBA MS SQL Instance Creation on Consolidated or Existing Server (8hrs) Server Admin App Code Virtual Directory Setup (1hr) Server Admin Install Physical Server / Install OS (12hrs) Server Admin Virtual Machine Creation (5hrs) Patch ROI.xlsx/Cost Detail Date Printed: 8/9/216 Page 1 REV: February 24, 212

17 Cost Summary As Of: 4/7/216 Cost Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Development Services: IT Hours - New Development 73,671 73,671 IT Hours - System Maintenance IT Hours - Customer Support IT Hours - Planned Maintenance User Hours - New Development User Hours - PTNE/OT Contractor Professional Services Development Services Subtotal: 73,671 73,671 : Subtotal: Software: Software Subtotal: : Subtotal Training: Training Subtotal: Patch ROI.xlsx/Cost Summary Date Printed: 8/9/216 Page 11 REV: February 24, 212

18 Cost Summary As Of: 4/7/216 Other: Cost Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Other Subtotal: Costs Total: 73,671 73,671 Patch ROI.xlsx/Cost Summary Date Printed: 8/9/216 Page 12 REV: February 24, 212

19 Date Assumptions Assumption Description As Of: 4/7/216 Patch ROI.xlsx/Assumptions Date Printed: 8/9/216 Page 13 REV: February 24, 212