Keep up with increasing Regulation E transaction dispute volumes
|
|
- Theodore Stafford
- 5 years ago
- Views:
Transcription
1 Keep up with increasing Regulation E transaction dispute volumes Don Edman Sr. Operations Director, FIS David Smith Pres. and COO, Savana Steve Lucas VP Sales, Savana May 24, 2017
2 Workflow Defined What is workflow and business process management? Configure and model business processes without traditional software development timelines and costs Manage both human and system tasks Orchestrate process steps and services Transform person-bound knowledge into repeatable business rules Measure and monitor all steps for compliance and performance to enforce service level agreements Quickly change, optimize, adapt operational processes 2
3 Contact Management Case Management Offer Management Opportunity Management FIS ngage for Customer Service Multi-channel contact, case and process management for call center and back office operations. Channels Systems & Process Branch Banking Core Call Center Solution Framework Services Outsourced Services Correspondence Generation Integration Adapters Office Integration Integration IVR and CTI Online User Experience BPM Platform Tools and Services BPM Engine Document Management Reporting Services Security and Administration Regulatory And Audit 3
4 FIS ngage for Customer Service Dynamic Case Management Case Management Scenarios Case management integrated with core processing system Fraud / investigation cases Transaction disputes Reg E/Z Exception processing and handling Complaint case management and resolution / reporting Account maintenance & makerchecker Regulatory compliance cases or audit functions 4
5 ngage Call Center Desktop Workflow usage in the call center Initiate customer session IVR / CTI Integration Customer search and verification Entry scripting Review customer account relationships Real-time account and relationship detail Contact and case/workflow history Real-time documents, statements, and correspondence Capture intra-call contact events and requests Inquiry events Workflow case initiation for back office Orchestration of desktop tasks and applications Task and request automation with real-time integration to core system(s) Offer presentment and sales opportunity capture Call wrap-up scripting 5
6 ngage Workflow and Case Management Workflow usage in the back office Case creation from multiple channels Call center, back office, core system events, integration with front-end mobile/web channel via API Cases are routed to automated or human tasks (or a combination of both, rules-based flow) Simple and complex flow management Exception handling for automated tasks Multi-system orchestration of tasks and automation All cases managed with defined SLAs, escalations, and work distribution security and rules Full audit trail is captured and preserved Automated status notifications and correspondence 6
7 ngage Regulated Process Solutions (aka Complaint Management) Manage complex, regulated processes such as Consumer Complaints Packaged vertical process solutions Compliant with CFPB and other regulatory agency rules and guidelines Complaint Submission Response Management Easily integrated with core systems and channel applications Regulatory And Audit Resolved? Yes Integrated with CFPB online complaints database Online Compliance Review No or Yes Fair Lending Review Complaint Analysis Legal Manages process from capture, consumer response, regulatory analysis and compliance review Branch Call Center Combines all complaint data and supporting artifacts to streamline audits and reviews API Response Closure Robust reporting and trend analysis 7
8 Workflow Optimization at FIS FIS Back Office Services utilizes workflow to drive operational efficiencies and provides management tracking and reporting ngage workflow, case management, and business process management solutions for retail banking, payments, and lending Many successful deployments of ngage Contact and Case Management/Workflow with FIS in retail banking Pre-packaged, vertical process solutions for Financial Services Call Center, Back Office, Complaints Management and Reg-E Case Management Integrated with multiple FIS cores and platforms in retail banking, payments, and lending Savana has been a strategic partner since 2009 FIS is authorized reseller of ngage platform 8
9 Workflow Optimization at FIS Within FIS ngage currently is used to power: Clients 8 Banks for Case Management and Workflow 3,500+ Banks for Dispute Resolutions with Credit Cards 2016 Processing Services Statistics o 400,000+ calls answered o 350,000+ Cases o 900,000+ Transactions o $100+ Million in transaction value o 300,000+ inbound documents indexed o 1M+ response letters generated And growing further in 2017! 9
10 Come visit us in the Expo Hall Kiosk 300 I 10
11
12 2017 FIS and/or its subsidiaries. All Rights Reserved. FIS confidential and proprietary information.
Verint Engagement Management Solution Brief. Overview of the Applications and Benefits of
Verint Engagement Management Solution Brief Overview of the Applications and Benefits of Verint Engagement Management November 2015 Table of Contents Introduction... 2 Verint Engagement Management Advantages...
More informationGenesys Business Process Routing
Genesys Business Process Routing Bringing Contact Center Efficiency to Non-Voice Interactions (Work Items, Faxes, Documents) Agenda 2 Business Challenges Solution Benefits Use Cases
More informationWHERE DO YOU WANT TO GROW. Solutions for Community Financial Institutions
WHERE DO YOU WANT TO GROW TODAY? Solutions for Community Financial Institutions 2 Today s users demand more from their financial institution. They expect their banking experiences to be digital, easy,
More informationCOMPLIANCE PROTEGENT MARKET ABUSE
Protegent Market Abuse 1 COMPLIANCE PROTEGENT MARKET ABUSE Protegent Market Abuse 2 PROTEGENT MARKET ABUSE A COMPREHENSIVE SET OF TOOLS TO ADDRESS MARKET MANIPULATION AND INSIDER TRADING CONCERNS 1 Protegent
More informationCloud Recording - Optimise Advanced PCI Module Application Note
Cloud Recording - Optimise Advanced PCI Module 1. Introduction The PCI Security Standards Council published the DSS with the aim of reducing fraud and protecting customers from data theft. This has become
More informationDNA of Great Vendor Management:
DNA of Great Vendor Management: How to Get It Right Using Automation Ancestry Trevor Lucas Sr. Director, Partner Management Enlighta Nipun Sehgal President & CEO sig.org/eval Trevor Lucas Senior Director,
More informationStreamline Chargebacks to Engage a More Empowered Customer
SAP Solution in Detail SAP Solution Extensions SAP Paybacks and Chargebacks by Vistex Streamline Chargebacks to Engage a More Empowered Customer 1 / 12 Table of Contents 3 Quick Facts 4 Better Claims Management
More informationPartnering for Business Value
Partnering for Business Value Explore how Capgemini and Pegasystems have helped our clients transform customer relationships, reach new levels of agility, dramatically improve productivity, and generate
More informationTable of Contents. Table of Contents Initial Onboarding Contract Management and Execution... 2
Table of Contents Table of Contents... 1 Initial Onboarding... 2 Contract Management and Execution... 2 The Software Vendor Management Checklist... 2 Support and Questions... 2 The Master Services Agreement...
More informationProduct Overview. KIVA Respect 7 unified Teller (ut) Four Key Product Components
Tellers have more personal contact with your customers than any other job function in the organization. Doesn t it make sense for them to play a key role in your customer relationship management (CRM)
More informationX9 EXCEPTIONS MANAGER
X9 EXCEPTIONS MANAGER Working with the New Federal Reserve Bank Reg CC Time is Money X9 Exceptions Working with the New FRB Reg CC August 2017 Table of Contents Executive Summary... 1 Exception Processing
More informationOPF FAST INSTANT SEPA PAYMENTS CAPABILITIES
OPF FAST INSTANT SEPA PAYMENTS CAPABILITIES OPF FAST FIS SOLUTION FOR REAL-TIME PAYMENTS PROCESSING EUROPEAN INSTANT PAYMENTS CAPABILITIES Established payment systems do not work in the way most consumers
More informationORCHESTRATING DIGITAL SUCCESS FOR OUR CLIENTS WITH PEGA
ORCHESTRATING DIGITAL SUCCESS FOR OUR CLIENTS WITH PEGA Over a period of eight years, the Infosys- Pegasystems alliance has taken giant strides. Today, Infosys is a Pega Platinum Partner, one of the first
More informationPRODUCT SHEET. FIS Commercial Loan Origination
PRODUCT SHEET FIS Commercial Loan Origination 2 FIS Commercial Loan Origination Digitize your Corporate and Commercial Loan Process For many organizations the commercial loan origination process represents
More informationImplementation and Use of a Contract Management Methodology
Implementation and Use of a Contract Management Methodology Introduction to contract processes and to the fundamental aspects of contract roles Ole Horsfeldt oho@gorrissenfederspiel.com Practical experiences
More informationOPTIMISING INFORMATION WORKFLOW MANAGEMENT (IWM) IN BANKING
OPTIMISING INFORMATION WORKFLOW MANAGEMENT (IWM) IN BANKING Powerful forces are reshaping the banking industry. Customer expectations, technological capabilities, regulatory requirements, demographics
More informationSergey Pankin, Sr. Solution Architect Odin Automation Die lückenlose End-to-End- Cloud Automation Plattform
München 9. November 2017 Sergey Pankin, Sr. Solution Architect Odin Automation Die lückenlose End-to-End- Cloud Automation Plattform Digital Disruptions and Market Trends 80% of Internet traffic will 3x
More informationNuance. Ray Hines
Nuance Ray Hines Ray.hines@nuance.com Today s Global Leader in Customer Care World-class people, experience and technology 20+ years developing customer care solutions World leader in speech and customer
More informationContact Center Enterprise
Contact Center Enterprise Optimal Customer Communications for the High Reliability Contact Center www.enghouseinteractive.com Contact Center: Enterprise (CCE) is a highly adaptable, omni-channel platform
More informationWhere Payments Meet Life. Simplifying the Global Corporate Payments Journey with a Payment Factory
Where Payments Meet Life Simplifying the Global Corporate Payments Journey with a Payment Factory Are you ready to centralize and standardize your payments processes and leverage real-time payments? Talk
More informationCENTRE (Common Enterprise Resource)
CENTRE (Common Enterprise Resource) IT Service Management Software designed for ISO 20000 ITSM ISO/IEC 20000 is the international IT Service Management (ITSM) standard that enables IT organizations (whether
More informationControl for Kx. Functional Overview
Control for Kx Functional Overview 2 Extreme Performance Low latency, time series data Streaming Analytics Operational Intelligence Proven Solutions Rich Functionality Re-usable Components & Frameworks
More informationU.S. Bank Access Online
U.S. Bank Access Online Overview U.S. Bank Access Online provides organizations with real time access to their commercial card programs anywhere, anytime, within a secured environment. This powerful proprietary
More informationExtending TouchPoint Banking Suite Applications with OpenSpan
OpenSpan White Paper Series: Extending TouchPoint Banking Suite Applications with OpenSpan Introduction p. 2 OPENSPAN FOR TOUCHPOINT p. 3 CASE STUDY p. 5 BENEFITS p. 6 SUMMARY p. 7 p. 2 OpenSpan White
More informationEnabling Transformation in Insurance
Solution Sheet Enabling Transformation in Insurance The insurance industry continues to grow and is slated to achieve 3.3% compound annual growth rate by 2020. In an effort to leverage the general positive
More informationTable of Contents. Headquarters Cary, NC USA US Fax International
Desktop Automation Table of Contents Easy Automation for the Contact Center and Back Office... 3 Use Cases... 3 Activity Intelligence + Automation... 4 Cicero Automation Architecture... 5 Cicero Automation
More informationBackground Verification. Request for Proposal Guide
Background Verification Request for Proposal Guide A Guide for Organizations to submit a Request for Proposal for Background Screening. This Guide was developed for employers and other organizations, such
More informationENTERPRISE COMPLIANCE SOLUTIONS
See What s Inside» ENTERPRISE COMPLIANCE SOLUTIONS Audit Management System Annual Compliance Questionnaire SmartPros, a Kaplan Company 914.829.4945 www.kaplanfinancial.com/businesses Audit Management System
More informationGENERAL PLATFORM CRITERIA. General Platform Criterion Assessment Question
GENERAL PLATFORM CRITERIA RF-V3-G-001 Comment: General Platform Criterion Assessment Question Does the tool use ITIL V3 process terms and align to ITIL V3 workflows and process integrations? RF-V3-G-002
More informationRetail Loan Origination Solution
Solution Sheet Retail Loan Origination Solution Financial institutions across the globe are witnessing waves of changes sweeping across the Retail Loan Origination Process. There is a felt need for dynamic
More informationExpanding to New Verticals
Expanding to New Verticals Mobile Card Product and Feature Suite Dave Abouchar, Director New Mobile Products Krishna Rajamani, Mobile Product Manager April 12, 2017 Agenda 1. Introduction 2. Credit Card
More informationSpeed to Value with Documentum xcelerated Composition Platform
Speed to Value with Documentum xcelerated Composition Platform Charles Banyay Principal Product Manager, xcp Group Content & Archiving Division EMC Corporation 1 What will you do? How do I reduce operating
More informationEnsim and the Ensim logo are registered trademarks of Ensim Corporation. All other trademarks are the property of their respective owners.
This technical white paper contains proprietary information and its use does not convey any rights to reproduce, disclose the contents of, manufacture, use, or sell anything it may describe. Reproduction,
More informationThomson Reuters Client On-boarding. An end-to-end client lifecycle management solution.
Thomson Reuters Client On-boarding An end-to-end client lifecycle management solution. Thomson Reuters Client On-boarding An end-to-end client lifecycle management solution 3 Thomson Reuters Client On-boarding
More informationHCL: Managing U.K. Bank Accounts for A European Bank
BPO CASE STUDY: HCL: Managing U.K. Bank Accounts for A European Bank NelsonHall 2014 January 2014 Summary This BPO case study illustrates a number of key aspects. It shows that: It is possible to work
More informationThe top five benefits of outsourcing B2B payments processing
fis integrated payables leave the check behind The top five benefits of outsourcing B2B payments processing Migrating away from checks to electronic payments can help companies reduce costs. However, many
More informationCisco Tidal Intelligent Automation for SAP
Cisco Tidal Intelligent Automation for SAP Automation Packs for SAP Solutions Product Overview Cisco Tidal Intelligent Automation for SAP is the software platform on which to standardize, unify, and automate
More informationCall Center FCR Best Practice Award Winner Gold Award for Call Handling: Canadian Tire Financial Services
Call Center FCR Best Practice Award Winner Gold Award for Call Handling: Canadian Tire Financial Services published 03-10-2015 Canadian Tire Financial Services Company Description CTFS is the financial
More informationTHOUGHT LEADERSHIP DISPUTE PROCESSING IN AN EFT PROCESSOR ENVIRONMENT
THOUGHT LEADERSHIP DISPUTE PROCESSING IN AN EFT PROCESSOR ENVIRONMENT 1 TABLE OF CONTENTS EXECUTIVE SUMMARY... 3 MULTI-TENANT ENVIRONMENTS... 4 PAYMENT CHANNELS AND INTERCONNECTIVITY... 4 ISSUERS AND ACQUIRERS...
More informationSupport Management. Streamline customer support across multiple channels
Support Management Streamline customer support across multiple channels Support Management Streamline customer support across multiple channels and see an upsurge in customer satisfaction. CHALLENGE Supporting
More informationHow the world s largest Airline Enhanced Efficiency and Revenue by Implementing an AP Automation Strategy
How the world s largest Airline Enhanced Efficiency and Revenue by Implementing an AP Automation Strategy By ipayables P a g e 1 5 The world s largest airline was seeking a more efficient way to manage
More informationAPI Banking. The shift to open banking
API Banking The shift to open banking The shift to open banking and move towards value added services. as the platform for compliance and beyond Open banking is set to have a major impact on the financial
More informationNAPBS Background Verification Request for Proposal Guide
NAPBS Background Verification Request for Proposal Guide A Guide for Organizations to submit a Request for Proposal for Background Screening This Guide was developed for employers and other organizations,
More informationWhy Oracle GRC with every E-Business Suite Upgrade
Why Oracle GRC with every E-Business Suite Upgrade Kate Coughlin Principal Solution Consultant Why Preventive. Oracle Confidential - Do Not Distribute Why GRC for Every EBS Upgrade? Be compliant on Day
More informationImplementation and Use of a Contract Management Methodology
Implementation and Use of a Contract Management Methodology Introduction to contract processes and to the fundamental aspects of contract roles Ole Horsfeldt oho@gorrissenfederspiel.com Practical experiences
More informationUI IT Modernization Pre-Implementation Planning Checklist
Before Functionality is Fully Available or Workaround in Place for the following: All benefit and tax functions have been fully tested and are fully operational (unless work around planned for and tested)
More informationEnterprise Compliance Management for Credit Unions
Enterprise Compliance for Credit Unions Streamline Regulatory Compliance with a Unified Platform to Manage Requirements and Demonstrate Compliance to Regulators Industry Challenge Credit unions are subject
More informationTravel Services. When your business runs smoothly, you ll gain travelers loyalty.
Travel Services When your business runs smoothly, you ll gain travelers loyalty. From frequent traveler programs to ticketing and reservations, we manage back-end processes so you can grow customer relationships.
More informationBROKER-DEALERS. Protegent CAT for broker-dealers
BROKER-DEALERS Protegent CAT for broker-dealers 2 Protegent CAT for broker-dealers Are you ready for CAT? The implementation of the Consolidated Audit Trail (CAT) may well kick off one of the largest and
More informationRPA for SAP 101. Automate your financial SAP processes with Winshuttle s RPA for SAP. Copyright Winshuttle 2017
RPA for SAP 101 Automate your financial SAP processes with Winshuttle s RPA for SAP Copyright Winshuttle 2017 1 Jay Juntti Solution Marketing Winshuttle Tim Woodhouse Strategic Sales Shared Services &
More informationINFOSYS BPM DIGITAL Empowering you to cash on digital opportunities
INFOSYS BPM DIGITAL Empowering you to cash on digital opportunities Digital has emerged as a pack of possibilities, connecting the enterprise with stakeholders like never before. As a business leader today,
More informationHow Circeo runs online Retail Loan Factory for Banks from IBM Cloud
How Circeo runs online Retail Loan Factory for Banks from IBM Cloud Bled 2018 Think Bled / DOC ID / Nov 6-7, 2018 / 2018 IBM Corporation Contents Introduction Part One Circeo & TheLoanFactory Part Two
More informationKey Service Qualities to Build Cardmember Satisfaction and Profitability
Key Service Qualities to Build Cardmember Satisfaction and Profitability The best strategic thinkers at your credit union have developed a set of compelling consumer credit card products and a fail-proof
More informationHow Teller, ATM and Bank Vault reconciliations Can Help Track Physical Cash
How Teller, ATM and Bank Vault reconciliations Can Help Track Physical Cash Richard Chapman, Vice President, Business Development and Strategy, FIS Reconciliation Business Joseph Vesey, Global Pre-sales
More informationCEB Financial Services Technology Summit 14
CEB TowerGroup TM Commercial Banking CEB Financial Services Technology Summit 14 The Realization of Service 22 24 April 2014 The Keys to Optimizing Customer Relationships Steven Murphy, Research Director,
More informationRetail Payment Systems Internal Control Questionnaire
Retail Payment Systems Internal Control Questionnaire Completed by: Date Completed: POLICIES AND PROCEDURES 1. Has the board of directors, consistent with its duties and responsibilities, adopted formal
More informationDecision Server. Combining Business Event Processing and Business Rules Management for Decision Agility and Effectiveness IBM Corporation
Decision Server Combining Business Event Processing and Business Rules Management for Decision Agility and Effectiveness Agenda Introduction WebSphere Decision Server WebSphere BRMS WebSphere Business
More informationBanking Portfolio 2016 V.11
Copyright 2016 All Rights Reserved Banking Portfolio 2016 V.11 Copyright 2016 All Rights Reserved Agenda Corporate Overview Banking Landscape Banking Portfolio Product & Solutions Banking Projects Services
More informationMarko Gudelj YOUR DIGITAL TRANSFORMATION #WITHOUTCOMPROMISE
Marko Gudelj YOUR DIGITAL TRANSFORMATION #WITHOUTCOMPROMISE DIGITAL DARWINISM IS IN ACTION. HALF OF THE FT 500 COMPANIES FROM THE YEAR 2000 HAVE DISAPPEARED. DIGITAL TRANSFORMATION focus areas IT TRANSFORMATION*
More informationICUC October 11, 2016
ICUC 2016 October 11, 2016 TLC & Associates In less than 4 months, the TLCA team implemented a new contact center solution that: Replaced an outdated premises-based platform Included the RiverStar Unified
More informationAGILE ITIL SOFTWARE. Data Sheet AGILE ITIL SERVICE DESK AND ITSM JUMP START YOUR SERVICE DESK ITIL CERTIFIED PROCESSES WHOSE ITIL?
Data Sheet ITIL AGILE ITIL SOFTWARE AGILE ITIL SERVICE DESK AND ITSM Bring agility and control to your IT service operations and deliver exceptional service to customers across the enterprise with Agiloft
More informationProcess: ATM data exchange
Use Cases Process: ATM data exchange Customer: Bank, Switzerland Implementation time: within 4 weeks The customer needed to automate a back office process with a volume of 200 data records per day, with
More informationCFPB Compliance Management Review
General Principles and Introduction Supervised entities within the scope of CFPB s supervision and enforcement authority include both depository institutions and non-depository consumer financial services
More information7 Mobile APM Keys for Driving Workforce Productivity. What It Takes to Deliver Excellent Enterprise Mobile User Experience
7 Mobile APM Keys for Driving Workforce Productivity What It Takes to Deliver Excellent Enterprise Mobile User Experience Aternity Mobile APM A new approach to measure, manage, and improve mobile workforce
More informationThe very Best Cool Solutions for Infor XA Users!
The very Best Cool Solutions for Infor XA Users! 1. Engineering Change Management System 2. Express Project Management 3. Excel to General Ledger Journal Entries (IFM and AM) 4. Electronic Requisition
More informationIndex. Sarah Critchley 2018 S. Critchley, Dynamics 365 CE Essentials,
A Accounts and contacts activities activities tab, 37 advantage of, 32 business, 29 capabilities, 35 case resolution form, 33 configuration, 36 definition, 28 feature, 29 filter, 38 form component, 34
More informationShifting to Customer-Centric Product Determination and Pricing Optimization
WHITE PAPER Shifting to Customer- Product Determination and Pricing Optimization Is Traditional Segmentation Still a Competitive Advantage? Marvin W. Foest VP Retail and Commercial Banking Solution Architecture
More informationIncrease back-office efficiencies with COLD Optimization Workflow. Jodi Sutton May 24, 2017
Increase back-office efficiencies with COLD Optimization Workflow Jodi Sutton May 24, 2017 Agenda COLD+ Product Overview COLD Optimization Workflow Product Overview Client Experiences Bill Taylor, FNB
More informationRequest for Proposals. For Electronic Invoice and Travel Management System
Request for Proposals For Electronic Invoice and Travel Management System Burke is seeking to develop a long-term relationship with a technology vendor that provides critical services in the areas of accounts
More informationE-Money Prepaid & Debit Cards. Date: November 2017
Processing: What are your Options E-Money Prepaid & Debit Cards Date: November 2017 Background/Introduction The following white paper outlines: What services you can expect from a prepaid processor within
More informationGENERAL PLATFORM CRITERIA. General Platform Criterion Assessment Question
GENERAL PLATFORM CRITERIA ITSCM-V3-G-001 Comment: General Platform Criterion Assessment Question Does the tool use ITIL V3 process terms and align to ITIL V3 workflows and process integrations? ITSCM-V3-G-002
More informationEBOOK. Digital Transformation Digital Transformation ebook - ebook Summary. Winning At Efficiency And Customer Satisfaction
- Digital Transformation ebook - EBOOK Digital Transformation - 1 - ebook Contact Process Fusion Process Fusion Inc. (PFI) is a managed services and Cloud application provider of Digital Transformation
More informationPRODUCT COMPLAINTS MANAGEMENT. Infosys Handbook For Life Sciences
PRODUCT COMPLAINTS MANAGEMENT Infosys Handbook For Life Sciences Table of Contents Introduction 3 Infosys Point of View 4 Success Story - Complaint management for one of the world s top 5 bio-pharmaceutical
More informationClient Onboarding Solutions Buy or Build?
Solution Summary Client Onboarding Solutions Buy or Build? Many wealth management firms are scrutinizing their business processes with an eye to automation, since manual processes like client onboarding
More informationAppendix 1 LifeCycle Packaged Implementations. RightNow LifeCycle Packaged Implementation Overview. Project Critical Success Factors.
RightNow LifeCycle Packaged Implementation Overview The following pages are the standard statement of work for RightNow s packaged LifeCycle Implementations. Since RightNow s project management methodology
More informationAutomate your Ticketing system
Automate your Ticketing system By integrating it with your screen-pop and adding ticket guidance Where can you squeeze call times? Automating your Ticketing System (or CRM etc) Provide guidance on efficient
More informationSolutions. Cash & Logistics Intelligent and Integrated Solutions to Optimize Currency Levels, Reduce Expenses and Improve Control
Solutions Cash & Logistics Intelligent and Integrated Solutions to Optimize Currency Levels, Reduce Expenses and Improve Control Solutions The financial services industry faces a number of new challenges
More informationCARDIOVASCULAR DEVICE MANUFACTURER
CUSTOMER CASE STUDY CARDIOVASCULAR DEVICE MANUFACTURER Moving from Paper Processes to an Automated Enterprise Quality and Compliance System CARDIOVASCULAR DEVICE MANUFACTURER Moving from Paper Processes
More information*Developed by Brainysoft, granted by Skolkovo foundation.
*Developed by Brainysoft, granted by Skolkovo foundation. A SIMPLE AND EFFECTIVE DECISION GOAL ONLINE CREDIT FINANCING INITIATION HOW TO REACH IT SPEED AND EFFICIENCY POS PRODUCT SALES LOW PRICES FAST
More informationWhat is OrangeFIN Robot
What is OrangeFIN Robot 1. OrangeFIN Robot is a Customer Acquisition Solution. 2. Robot-assist for bank /insurance company to automate the capturing of customer information from identity card, Passport
More informationJodi Copeland Region Manager, Fiserv Risk & Compliance
Reconciliation & Compliance: Frontier Overview Jodi Copeland Region Manager, Fiserv Risk & Compliance 2 Agenda Current Reconciliation Challenges Frontier Benefits Typical Uses for Frontier Solution Overview
More informationGET MORE PAYMENTS WITH ACI VIRTUAL COLLECTION AGENT
FEATURES AT A GLANCE EFFECTIVE Emulates the interactions of your best collection agent Strategy Manager lets you build and adapt collection strategies, based on rule sets and consumer information Live
More informationPega Customer Service
Pega Customer Service 7.21 PRODUCT OVERVIEW Copyright 2016 Pegasystems Inc., Cambridge, MA All rights reserved. Trademarks For Pegasystems Inc. trademarks and registered trademarks, all rights reserved.
More informationThe future of collections Digital collections and the consumer
The future of collections Digital collections and the consumer Introducing: Don Taylor ACSI Andrew Beddoes Experian Paul DeSaulniers Experian Contents 1. The rise of the digital consumer 2. How to engage
More information2016 Silanis Technology Inc. All rights reserved.
Digital Account Opening with E-Signatures: Become Customer-Centric & Accelerate Your Sales Cycle Derek Corcoran, Chief Experience Officer Avoka Mary Ellen Power, VP Marketing esignlive by VASCO TODAY S
More informationPOS Portal Software Solutions
Software Solutions POS Portal's on-demand software solutions give you the information and tools you need to provide superior services throughout the entire merchant life cycle. With our hosted applications
More informationBringing Intelligence to Customer Self-Service. Millions of Times a Day
Bringing Intelligence to Customer Self-Service Millions of Times a Day Enacomm processes more than 1,000,000 voice calls, SMS texts, emails, mobile and automated data transactions every day. Enacomm. Innovative,
More informationReconArt for NetSuite
ReconArt for NetSuite Automating Your Reconciliations Do you wish there was a single tool that could automate all your data matching and reconciliation activities? There is - ReconArt for NetSuite Now
More informationHuawei Managed Services Unified Platform (MSUP) Representation of Solution Functionality/Capability. Mapping Technique Employed.
Huawei Managed Services Unified Platform (MSUP) Representation of Solution Functionality/Capability Utilizing etom, ITIL and TL 9000 Huawei Managed Service has integrated these three global standards and
More informationOnline Approval System
Online Approval System Loan Origination Platform for financial institutions automating the entire lending process Klustr Platform IS an advanced Loan Origination Platform, built on state-ofthe-art internet
More informationApplication Mediation
IBM Australia BluePaper Version 1.00 6 May 2011 Contents 1 Preface 2 Executive Overview 2.1 FMT and 2.2 The simple and unique Value Proposition 2.3 Solution Positioning 2.4 Business Usage Examples 3 in
More informationPaying Customers with CashFlow Complete.
Paying Customers with CashFlow Complete. Most small businesses struggle with the paper-intensive, manual and time-consuming processes for paying bills. CashFlow Complete will help you to streamline and
More informationThe definitive end-to-end platform for automotive finance.
The definitive end-to-end platform for automotive finance. alfasystems.com Alfa Systems is the number one software choice for automotive finance companies worldwide. Live across four continents, our class-leading
More informationSmart Desktops Enhance Agent and Customer Experiences
Smart Desktops Enhance Agent and Customer Experiences Q&A with Richard Snow VP & Research Director Customer and Contact Center Research Ventana Research 14 Q: What challenges do companies face in handling
More informationPega Customer Service for Financial Services
Pega Customer Service for Financial Services 7.21 PRODUCT OVERVIEW Copyright 2016 Pegasystems Inc., Cambridge, MA All rights reserved. Trademarks For Pegasystems Inc. trademarks and registered trademarks,
More informationRECEIVABLES360 INTEGRATED RECEIVABLES FOR CORPORATIONS
INTEGRATED RECEIVABLES FOR CORPORATIONS ACCELERATE WORKING CAPITAL AND BETTER MANAGE LIQUIDITY WITH STRAIGHT-THROUGH PROCESSING ACROSS ALL PAYMENT CHANNELS. PAYMENT AGGREGATION EPBB Internet Cash PAYMENT
More information2014 Software Global Client Conference
Workflow in Supervisory Systems Bindya Shah Sr. Principal GCS Engineer Nicholas Santucci Principal ArchestrA Application Consultant Overview What is Wonderware Workflow? (Wondeware Skelta BPM 2014) What
More information