Micromeritics Product Assurance Services

Transcription

1 Micromeritics Product Assurance Services Protect your Investment, Ensure your Success Worldwide coverage. Individual attention. Repair Services/PM Service Contracts MAS-Contract Lab Analyses Micromeritics Learning Center: ACCET accredited

2 Service Contracts: A Fiscally Sound Decision for a Productive Laboratory The purpose of a service contract is to ensure an instruments availability to run at full capacity. Most laboratories should target a > 97% uptime. The cost of downtime the inability to run critical assays can be devastating to productivity, product quality, and return on investment in your lab. A priority sample not evaluated can hold a manufacturing batch from release, delaying hundreds of thousands of dollars of material from reaching your customers. An upstream approval that is not granted due to lost instrument time can affect many other departments and employees in the value chain by delaying their actions and losing precious time for desired results. The negative effect of downtime is more than what you see in your own lab. Service contracts are a fiscally sound decision to ensure your lab is running at peak efficiency. They are also cost effective in any critical operation to minimize loss in the lab due to downtime and to prevent erroneous results through contract supplied preventative maintenance options. Our contracts provide priority response and access to remote experts to minimize delay time for resolution of the problem. If your lab values analyst time, contracts provide savings that can calculate to several thousand dollars in each occurrence over call for service as needed situations. Below is a direct example of the savings provided by a service contract when compared to a call for service as needed situation. Without a Contract Average cost of service repair call and separate PM visit $9, Cost of 8-day Response to Resolution (at $500/day analyst lost work time) $4, Total $13, With a Contract Hydrogen Service Contract cost with included Preventative Maintenance Cost of 5-day Response to Resolution (at $500/day analyst lost work time) $8, $2, Total $10, Contract Advantage Savings through Contract Provided Services $2,900.00

3 Instrument Repair and Preventative Maintenance (PM) Contractual Services Micromeritics provides a support level to meet any service need you have in your facility. Our worldwide service network is staffed with fully certified and trained professionals. These experts maintain their skills through continual training and access to knowledge bases that ensure your tech has the latest information to maintain your instrument at peak performance. Available Service Plans Hydrogen Our Total Care Program Recommended for mission-critical systems that support production or time sensitive research efforts. PM s and Emergency Maintenance maximize uptime with no budget uncertainty. Helium On-Demand Repair Service This service also comes with PM s to protect your instrument and minimize downtime. Built-in 25% discounts on unexpected repairs also shelter you from budget impact. Oxygen Our PM Program Your instrument needs routine maintenance to assure peak performance and asset health. Oxygen is the smart program with lower cost to ensure your investment reaches its life expectancy. Our Oxygen PM program includes all consumables and parts required for routine maintenance and operation. Argon Our Return To Factory Service Lower cost plan with continuity of operation within specifications and without any compromise to quality of service.

4 Available Service Plan Features Available Plans Hydrogen Helium Oxygen Argon Priority Scheduling Remote Support Web Site Access Factory Labor PM Labor PM Travel and Expenses PM Parts Kits On-Site Repair Labor 25% Discount On-Site Travel Expenses 25% Discount On-Site Repair Parts 25% Discount Software Updates 25% Discount Calibration Optional Optional Optional ISO Certification Optional Optional Optional Optional Speed 72 Optional Optional Optional Optional Options Calibration Services Micromeritics service professionals leave every instrument guaranteed to be running within specification. For an optional fee, we will also provide a Certificate of Calibration along with your service report to include with your maintenance records. ISO Certification At Micromeritics, we are ISO 9001 certified. This optional service provides you with as-found and as-completed test results and routine certification to document the in-house quality standards of your asset(s). It comes complete with an ISO certificate for your instrument log book(s). Speed 72 Is your instrument mission critical? We know the fastest way to get you back up and running is remote support. Not all problems can be solved remotely, however. In these instances, Micromeritics provides optional expedited service to make best effort to be at your site within 72 hours of the time we mutually agree that a service visit is required.

5 Micromeritics Instrument Services A World Leader in Material Characterization We are a global market leader providing effective solutions for material characterization, including particle size/shape analysis, surface area, porosity and density instrumentation. With over 55 years of service to industry and an outstanding team of professionals worldwide, Micromeritics is dedicated to the continuing success of our customers. A Commitment to Match Your Business Priorities When you utilize any of our featured Product Assurance Services, you have Micromeritics full attention and commitment to assist in meeting your specific business needs. More than just outstanding service, we are the partner you can count on to deliver what you need, when you need it. Product Support Tailored to Meet Your Laboratory and Business Needs Micromeritics offers customized levels of product support to fit any budget. Plans are structured from an all-inclusive Total Care plan to more affordable options to fit any budgetary constraints and still provide you with maximum performance confidence. Factory and On-Site Repair Services Through our worldwide, certified network of Service Professionals, we offer return to factory and on demand, on-site repair services to ensure your facility is restored to peak efficiency and that instrument downtime is minimized or eliminated. Where applicable, all repairs and calibrations are traceable to the appropriate NIST standard. Instrument Repair and Preventative Maintenance (PM) Contractual Services Micromeritics offers a solution to meet any service requirement. Each plan offers a level of care to match your needs, goals and budget. Whether you chose the Total Care option or a PM contact, we will protect your operation from the unknown and provide peace of mind for continuing, uninterrupted analyses. Options also include, expedited response time, calibration services, and ISO certification. We offer additional discounts for academia, multi-site and multi-year contract customers. Micromeritics Analytical Services: Contract Research Analysis Our fully equipped and professionally staffed contract laboratory is at your disposal to provide contractual analysis of your critical sample or product. Use our services to assist in method application development, confirm your internal analysis or depend on our lab to provide full support for your project, from concept to final results. Micromeritics Learning Center: User Training and Continuing Education (ACCET Accredited) Increase the effectiveness of your personnel with our technical training and continuing education courses. Our center is ACCET certified for continuing education so that your staff is provided with a structured, approved and qualified curriculum to maximize their understanding from theory to actual application.

6 Micromeritics Instrument Corporation 4356 Communications Drive, Norcross, GA USA To request a quote or additional information, visit micromeritics.com Worldwide coverage. Individual attention. Contact your local Micromeritics service representative or servicehelpdesk@micromeritics.com Micromeritics Certified Service Provider: All Rights Reserved Micromeritics Instrument Corporation. Norcross, Ga Printed in the USA. 000/42700/00