5.8/8.3 UPGRADE: Upgrade Training Services
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1 5.8/8.3 UPGRADE: Upgrade Training Services
2 Resources to guide your upgrade Let us help guide your upgrade implementation. With more than 20 years of HIT development, NextGen Healthcare has a deep well of practice data and Best Practices experience for you to draw from as your practice prepares to upgrade to comply with ever-changing healthcare requirements. Why should you use these resources? Because we are focused on your success and want to ensure a positive experience your success is our success Because training is so important we address it at the earliest stages of your upgrade process Because we can understand your training needs ahead of your upgrade
3 Solutions you need to succeed Tap into our comprehensive documentation solution and learn how to plan the most effective upgrade route for your practice. Get the training resources needed to better prepare and implement the most important NextGen Healthcare product upgrades ever. Preconfigured training offerings to ensure end user readiness Variety of training packages available based on client s current version of NextGen KBM and degree of customization Due to sheer number of clients affected, a repeatable, scalable methodology to deliver training in a structured and automated fashion is needed Our new, guided, tiered approach enables a more prescriptive and less on-the-fly approach
4 Complimentary training tools to aid your upgrade Ready to upgrade? Outstanding. Before you dive in, take a moment to decide the best course of action to ensure the smoothest upgrade. When you are ready, the following packages of training and tools will be available to clients from NextGen Healthcare Upgrade Central 5.8 Overview Conducted by an Implementation Specialist - Highlights of new and changed feature/functionality provided as a recorded Webex 8.3 Overview videos Conducted by a Physician Consultant - Navigation changes in A multiple selection of specialty workflows ICD-10 Basics Conducted by a Subject Matter Expert - A review of considerations and planning around ICD-10 Configuration Conducted by an Implementation Specialist - System/Practice Template - Configuration new to 8.3 Friendly Fridays - This multi-client webinar is conducted with a live trainer, twice every Friday. A two-hour question and answer for clients upgrading to NextGen KBM 8.3 that have questions about confirmation or workflow. - Friendly Fridays Registration can be found on
5 LEVEL 1 Basic Training Package This package is designed to supplement your upgrade project plan and provide your practice with onsite or remote assistance and training from an Implementation Specialist (Trainer). It is recommended for those organizations utilizing NextGen Practice Management (NextGen PM) v.5.6 or higher or NextGen Ambulatory EHR v.8.0 or higher in a production environment. Package includes: Onsite or Remote Assistance provided via Webex Free Pre-Go Live Audit conducted by an Implementation Specialist Implementation Specialist providing individualized training focused on your upgrade needs # Providers Training Hours Note: For maximum benefit your practice should complete the complimentary training services prior to working directly with an Implementation Specialist.
6 LEVEL 2 Advanced Training Package This package is designed to further supplement your upgrade project plan and provide your practice with Go Live support and training from an Implementation Specialist (Trainer). It is recommended for those organizations that are utilizing NextGen PM/Ambulatory EHR on v.5.6 or higher, or NextGen KBM on v.7.6/7.7/7.8 in a production environment. Package includes: Remote or onsite Trainer assistance Remote or onsite Go Live Support Training Coordinator assigned to your organization # Providers Training Hours Go Live Hours Note: For maximum benefit your practice should complete the complimentary training services prior to working directly with an Implementation Specialist.
7 LEVEL 3 Deluxe Training Package This package is designed to further supplement your upgrade project plan and provide your practice with Go Live support and training with an Implementation Specialist (Trainer), consultation with a Subject Matter Expert, and Project Management. It is recommended for those organizations utilizing NextGen PM/Ambulatory EHR in a v.5.6 or higher or NextGen KBM v.7.6/7.7/7.8 in a production environment. Package includes: Remote or onsite Trainer assistance Remote or onsite Go Live Support Project Management Project Manager will work directly with client on upgrade project plan and scheduling training resources # Providers Training Hours Go Live Hours PM Hours Note: For maximum benefit your practice should complete the complimentary training services prior to working directly with an Implementation Specialist.
8 LEVEL 4 Premier Training Package This package is designed for clients that require significant consultation assistance and a comprehensive set of services to support their upgrade plan. This may include highly complex enterprise/practice configurations, clients of significant size, multi-specialty groups, and/or clients with highly complex KBM configurations. This is a fully-integrated approach that features: Package includes: A 16-week prescriptive approach inclusive of both the 5.8 / 8.3 NextGen KBM upgrade A package that includes project management, design, technical services, data conversion, custom development, training, and go-live support A focus placed on successfully bringing the client through the upgrade process in the most expedient method with the least impact to their current team Clients should contact their sales/account representative. For additional information on the package or approach, please see the managed upgrade option documentation
9 Supplemental Services Consult with your Sales Representative on additional supplemental services available for your 5.8/8.3 upgrade. Additional resources include: 1. Simulation Modules 2. Physician Consulting (8 hours per specialty) 3. Implementation and Training (Webex) reduced rate 4. Implementation and Training (onsite) standard rate 5. Project Management 6. Pre Conversion Upgrade Analysis (50 hours ) Application Upgrade Assistance available at billable hours rate 8. Help Desk custom support quote available for additional help desk support 9. EHR Direct Interface (MU2)
10 NEW Simulation modules available! Upgrade Change Simulation Modules provided to clients via Internet access and Log In Courses are specific to the new functionality and workflows in 5.8 and 8.3. Users can complete a comparatively limited number of upgrade-specific courses fostering speed to proficiency with the 5.8 and 8.3 releases. System reports on course completion and practicum scores by user, but also tracks click-by-click performance of users and reports on those struggling with specific upgrade functionality and workflows so that additional, targeted support can be provided. Simulations available to view on Upgrade Central
11 Solutions you need to succeed If you are a client who is on a highly customized KBM, you will need to purchase this 50-hour Pre-Conversion/Upgrade Analysis. To get started, simply log a ticket with Support to initiate the Pre-Conversion/Upgrade Analysis. The analysis Includes: Gap Analysis Technical Review: This includes working with the client to run the KBM Gap Analysis Utility, interpreting the results, determining level of customizations, guiding the client in completion of the data mapping spreadsheet, and scoping the amount of hours needed to complete the KBM Conversion (data mapping). (20 Hours) Clinical Workflow/Gap Analysis: Working in coordination with the Technical Gap Analysis component, the EHR implementation specialist will work with the client to determine the difference (Gap) between their current workflows and the workflows in NextGen KBM 8.3. The specialist will help the client determine where the existing data needs to be populated in the new NextGen KBM templates, what data they want to carry forward, what the future state workflows will be, and help determine the level of effort to complete the conversion and upgrade. This also may include a decision to transition to our NextGen KBM 8.3 without converting. (30 Hours)
12 Take the Next Step: Contact Us Ready to choose your preferred packages or looking for assistance? NextGen Healthcare is a strategic partner, not just a vendor. We re ready to partner with you to help you meet your evolving goals. That includes getting the best and most from all of your NextGen Healthcare solutions. Contact your Sales Representative for more information. Or us at sales@nextgen.com Or call Copyright 2014 NextGen Healthcare Information Systems, LLC. All rights reserved. NextGen is a registered trademark of QSI Management, LLC, an affiliate of NextGen Healthcare Information Systems, LLC. All other names and marks are the property of their respective owners. Patent pending. TR1-2-14
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