Motor Vehicles Enterprise System. Copyright 2013 Tech Mahindra. All rights reserved.

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Joanna Porter
5 years ago
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1 Motor Vehicles Enterprise System 1

MOVES - Motor Vehicles Enterprise Solution A Proven Solution to Help Driving and

Efficiently Application Interoperability leveraging the strong foundation of

changes - Policy changes are centered on in its Rules Engine built using Oracle

Uncompromized Data Security Oracle Mobile Application Framework (OMAF) based

2 MOVES - Motor Vehicles Enterprise Solution A Proven Solution to Help Driving and Motor Vehicle Agencies Manage Their Customers, Operation and Automation Efficiently Application Interoperability leveraging the strong foundation of Oracle SOA Suite State Specific Configuration Better responsiveness to Policy changes - Policy changes are centered on in its Rules Engine built using Oracle Policy Automation (OPA) Provides view of customer information Uncompromized Data Security Oracle Mobile Application Framework (OMAF) based mobile expension coming up shortly Oracle Siebel CRM, Oracle SOA and Oracle Policy Administration platform 2

3 Key benefits Flexibility, Simplicity, Reliability and Interoperability Easy storage, search and retrieval Enhanced information security and safety Quality / Ease of Use with high Transparency Regular Outward-Facing Improvement 3

4 Overview Complete Service Delivery System Citizen Centric Access thru multiple channels Cost Effective Highly Collaborative Future Proof COTS based framework Configuration Centric Flexible and nimble Customer Services Vehicles Services 4

5 Features 360 o Customer View Single consolidated view of customer activities Common view of title, registration, license, sanctions, cashiering and other DMV functions 24/7 Customer services Online Customer Portal access to citizens Compatible with system(s) Internal & External Integrates with your existing DMV systems Integrates with existing external, internal and channel interfaces Data sharing across product suite & systems Improves efficiency and effectiveness Enterprise Level Requirements Intuitive user experience, Work anywhere - anytime Metadata Driven Application Architecture Flexible enough to accommodate legislative changes, business and system demands Lowers your maintenance cost High security compliance Improves your process speed 5

6 Solution Overview Role based business process Customer DMV Office E-Governance Business Partner Online DMV Website - Self Service Components Information portal One stop shop for customer Fix an appointment with DMV office Get an input on citation, etc. MOVES Technology more intuitive to be used by internal (staff)and external (citizens) customers CORE foundation Integrated with branches 360 o Customer View Customer Care Inventory Management Financial Management Workforce friendly design Business Analytics Enhanced Service centric decision making tools Clearly defined processes and future road map to make DMV Agile Comply with existing Federal, AAMVA, and State s IT office, policy and standards Enhanced security and safety of DMV business Partner foundation e- Partners Paperless e-title, e-lien, e-notification etc. Restricted access to documents to prevent frauds WHTI support Workflow management Third (3rd) party verification 6

Solution Overview Key business functions 360 o Customer Services Processing Modules Customer Titling Registration Permits License and Manage Regulated Businesses Driver Licensing

and Correspondence Appointment / Scheduling Record Management Business Rules and Security Claims based Authentication and Authorization Audit Support Error Handling Security Management

7 Solution Overview Key business functions 360 o Customer Services Processing Modules Customer Titling Registration Permits License and Manage Regulated Businesses Driver Licensing Accounting Compliance General Ledger POS Inventory Hearing & Appeals WHTI Inspections & Management Business Partner Services Workflow and Sub-systems Work Flow and Case Management Forms and Correspondence Appointment / Scheduling Record Management Business Rules and Security Claims based Authentication and Authorization Audit Support Error Handling Security Management Administration Internal and External Interface Dashboards & Reports VINA NADA Income Tax Blocks Customer Dashboard Role based Dashboards NCIC NVMTIS Payment Gateway DMV and Branch Dashboards Reports 7

High Level Architecture View Customer Centric Multiple Service Channels Customer Relationship Management End to End Services DMV Assisted Services Online / Express Services Information Architecture -

8 High Level Architecture View Customer Centric Multiple Service Channels Customer Relationship Management End to End Services DMV Assisted Services Online / Express Services Information Architecture - Maximum Usability & Rich User Experience Data Services Integration Services Applications Services Business Architecture Enterprise Management Services Driver Services Vehicle Services Financial Services Inventory Services Safely and Legislative Services S e c u r i t y Technology Architecture Service Oriented (SOA) Data Technology Integration Technology System Management Application Technology Collaboration Network Platform Our Future Architecture comprised of Information + Business + Technology + Service Channels 8

9 MOVES Technical Architecture 9

10 10

Back Office System. The most advanced and modern tolling and transportation system in the market.

US Kapsch TrafficCom Back Office System. The most advanced and modern tolling and transportation system in the market. The Kapsch Next Generation Back Office is integrated by a set of interconnected modules