Brought to you by: Lisa Gifaldi, FNS Shelly Pierce, FNS Todd Halter, Conduent

Transcription

1 Brought to you by: Lisa Gifaldi, FNS Shelly Pierce, FNS Todd Halter, Conduent

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3 Topics Disaster SNAP Data Warehouse Cash Blocking Fraud Detection Online Purchasing Pilot Demonstration Projects Daily Settlement Adjustment Processing

4 Disaster SNAP What is DSNAP not? A. A temporary program B. Serves only disaster victims already in SNAP C. 1 month allotment to eligible households issued via EBT card

5 Disaster SNAP What is DSNAP not? A. A temporary program Serves only disaster victims already in SNAP C. 1 month allotment to eligible households issued via EBT card

6 Disaster SNAP DSNAP is a program intended for: A. Emergency response B. Emergency recovery

7 Disaster SNAP DSNAP is a program intended for: A. Emergency response Emergency recovery

8 Disaster SNAP All should be true before you consider operating a DSNAP except: A. Retailers have inventory and are able to process transactions. B. You are not yet able to operate your regular SNAP program. C. You have identified DSNAP sites with adequate facilities, security, connectivity and power. D. You have adequate stock of disaster cards.

9 Disaster SNAP All should be true before you consider operating a DSNAP except: A. Retailers have inventory and are able to process transactions. You are not yet able to operate your regular SNAP program. C. You have identified DSNAP sites with adequate facilities, security, connectivity and power. D. You have adequate stock of disaster cards.

10 Data Warehouse FNS has a Data Warehouse and States receive canned reports, so is a Data Warehouse really a necessary resource? A. Yes, as it allows you to view information in a different way and filter the reports finer. B. No, because I don t have enough time to view more reports. C. No, because I am sure that FNS will detect all fraud for my program so I don t need to.

11 Data Warehouse FNS has a Data Warehouse and States receive canned reports, so is a Data Warehouse really a necessary resource? Yes, as it allows you to view information in a different way and filter the reports finer. B. No, because I don t have enough time to view more reports. C. No, because I am sure that FNS will detect all fraud for my program so I don t need to.

12 Data Warehouse The main advantages of a Data Warehouse are? A. Allows users to filter the data so users avoid having huge reports to review B. Allows users to graphically depict data for easier fraud detection C. Allows users to create their own reports and possibly schedule them to run automatically and share with others D. All of the above

13 Data Warehouse The main advantages of a Data Warehouse are? A. Allows users to filter the data so avoid having huge reports B. Allows users to graphically depict data for easier fraud detection C. Allows users to create their own reports and possibly schedule them to run automatically and share with others All of the above

14 Data Warehouse What are ways to promote use of the Data Warehouse? A. In person training sessions B. Recommend certain reports that should be run each day, week or month to simplify the action C. Hold a feedback session to determine what is liked or disliked about the Data Warehouse and why its use may be limited D. All of the above

15 Data Warehouse What are ways to promote use of the Data Warehouse? A. In person training sessions B. Recommend certain reports that should be run each day, week or month to simplify the action C. Hold a feedback session to determine what is liked or disliked about the Data Warehouse and why its use may be limited All of the above

16 Cash Blocking What location categories are required to be blocked for TANF funds by the Middle Class Tax Relief and Job Creation Action of 2012? Call out answers

17 Cash Blocking What location categories are required to be blocked for TANF funds by the Middle Class Tax Relief and Job Creation Action of 2012? Adult entertainment establishments Gaming establishments Non FNS authorized liquor stores

18 Cash Blocking Is the state or its processor required to systematically block every TANF transaction that occurs at one of these locations? A. True B. False

19 Cash Blocking Is the state or its processor required to systematically block every TANF transaction that occurs at one of these locations? A. True False

20 Cash Blocking How are locations identified to be blocked? A. License lists B. Name searches C. Internet searches D. In person visits to locations E. All of the above

21 Cash Blocking How are locations identified to be blocked? A. License lists B. Name searches C. Internet searches D. In person visits to locations All of the above

22 Cash Blocking What is the most effective way to systematically block incoming transactions from a non approved location? A. Merchant Category Code (Block all transactions that fit into this category) B. Terminal ID C. Name matches D. Address matches

23 Cash Blocking What is the most effective way to systematically block incoming transactions from a non approved location? A. Merchant Category Code (Block all transactions that fit into this category) Terminal ID C. Name matches D. Address matches

24 Procurement and Conversions How far in advance of the end of your contract should you begin working on your RFP? A. One month B. Two years C. Six months

25 Procurement and Conversions How far in advance of the end of your contract should you begin working on your RFP? A. One month Two years C. Six months

26 Procurement and Conversions What are tasks that will need to be completed as part of your EBT conversion? A. At least three mock runs B. Internal testing prior to UAT C. Establishing connectivity with your new processor well in advance of conversion weekend. D. All of the above

27 Procurement and Conversions What are tasks that will need to be completed as part of your EBT conversion? A. At least three mock runs B. Internal testing prior to UAT C. Establishing connectivity with your new processor well in advance of conversion weekend. All of the above

28 Fraud Detection Name types of standard system fraud reporting Call out answers

29 Fraud Detection Name types of standard system fraud reporting Vouchers Out of State Even dollar After hours

30 Fraud Detection What are various types of fraud prevention? A. Review reporting (known and new) B. Filtered DW searches C. DW mapping D. Predictive modeling (weighted scoring of key fraud indicators) E. All of the above

31 Fraud Detection What are various types of fraud prevention? A. Review reporting (known and new) B. Filtered DW searches C. DW mapping D. Predictive modeling (weighted scoring of key fraud indicators) All of the above

32 Fraud Detection Name the type of fraud that does not exist with EBT? A. Cardholders selling cards and PINs for cash B. Buying water, dumping it and returning empty container for return deposit. C. Retailers stealing card numbers and performing voucher transactions at a later time D. Cloning cards E. Cardholders pretending to have a heart attack and then have their accomplice run transactions while store clerks are distracted.

33 Fraud Detection Name the type of fraud that does not exist with EBT? A. Cardholders selling cards and PINs for cash B. Buying water, dumping it and returning empty container for return deposit. C. Retailers stealing card numbers and performing voucher transactions at a later time D. Cloning cards Cardholders pretending to have a heart attack and then have their accomplice run transactions while store clerks are distracted.

34 Fraud Detection How can your processor help? A. Ad hoc queries B. Escalation of non standard calls or disputes especially if a trend is forming C. Implementation of a Data Warehouse D. All of the above

35 Fraud Detection How can your processor help? A. Ad hoc queries B. Escalation of non standard calls or disputes especially if a trend is forming C. Implementation of a Data Warehouse All of the above

36 Online Purchasing Pilot Why is FNS doing the online purchasing pilot? A. Because we think it s a cool idea. B. It was mandated in the 2014 Farm Bill. C. The EBT processors kept pushing us to do this.

37 Online Purchasing Pilot Why is FNS doing the online purchasing pilot? A. Because we think it s a cool idea. It was mandated in the 2014 Farm Bill. C. The EBT processors kept pushing us to do this.

38 Online Purchasing Pilot The pilot is only intended for elderly and disabled clients. A. True B. False

39 Online Purchasing Pilot The pilot is only intended for elderly and disabled clients. A. True False

40 Online Purchasing Pilot Who are the eight states are participating in the pilot? Call out answers

41 Online Purchasing Pilot Who are the eight states are participating in the pilot? Alabama Iowa Maryland Nebraska New Jersey New York Oregon Washington

42 Online Purchasing Pilot What types of retailers are not currently participating in the pilot? A. Online retailers B. Farmers Markets C. National Supermarket chains D. Smaller, local grocery stores

43 Online Purchasing Pilot What types of retailers are not currently participating in the pilot? A. Online retailers Farmers Markets C. National Supermarket chains D. Smaller, local grocery stores

44 Demonstration Projects What type of demo projects are currently in place in States? Call out answers

45 Demonstration Projects What type of demo projects are currently in place in States? Childhood Hunger Summer EBT for Children

46 Demonstration Projects When applying for a grant to run one of these demonstration projects what should you not do: A. Talk to your EBT processor to determine their ability to support any changes to the EBT system. B. Plan to launch the demo at the same time you are going to be converting to a new EBT processor. C. Keep the benefits separate from your normal SNAP benefits because they are from different funding sources.

47 Demonstration Projects When applying for a grant to run one of these demonstration projects what should you not do: A. Talk to your EBT processor to determine their ability to support any changes to the EBT system. Plan to launch the demo at the same time you are going to be converting to a new EBT processor. C. Keep the benefits separate from your normal SNAP benefits because they are from different funding sources.

48 Daily Settlement Benefits are funded and moved to the processor bank account for settlement through which federal systems? A. AMA and fed wire B. ASAP and ACH C. AMA and ASAP D. Fed wire and ACH

49 Daily Settlement Benefits are funded and moved to the processor bank account for settlement through which federal systems? A. AMA and fed wire B. ASAP and ACH AMA and ASAP D. Fed wire and ACH

50 Daily Settlement The settlement cutoff is the same for every EBT State customer. A. True B. False

51 Daily Settlement The settlement cutoff is the same for every EBT State customer. A. True False

52 Daily Settlement The settlement for SNAP and cash EBT is which of the following? A. Day of draw (account is funded after the transaction occurs) B. Prefunded (Money exists in account prior to transaction) C. Could be either

53 Daily Settlement The settlement for SNAP and cash EBT is which of the following? Day of draw (account is funded after the transaction occurs) B. Prefunded (Money exists in account prior to transaction) C. Could be either

54 Adjustment Processing Claims can be cardholder or retailer initiated. A. True B. False

55 Adjustment Processing Claims can be cardholder or retailer initiated. True B. False

56 Adjustment Processing Stolen cards/pins, denied transactions but food leaves the stores, etc., are not valid claims unless a system error is involved. A. True B. False

57 Adjustment Processing Stolen cards/pins, denied transactions but food leaves the stores, etc., are not valid claims unless a system error is involved. True B. False

58 Adjustment Processing For SNAP cardholder claims the Retailer or TPP has how many days to respond with documentation? A. 7 business days B. 10 business days C. 20 business days

59 Adjustment Processing For SNAP cardholder claims the Retailer or TPP has how many days to respond with documentation? A. 7 business days 10 business days C. 20 business days