General Residential Care & Maintenance Guide LAMINATE

Transcription

1 General Residential Care & Maintenance Guide LMINTE

2 IVC US Laminate Care & Maintenance Guide - Residential IVC US Laminate Care & Maintenance Guide Residential Your IVC US Laminate flooring will provide years of carefree use. You will find that it is not only beautiful, but durable. It is also easy to clean and maintain! It only takes a few simple care and maintenance steps to keep your IVC floor looking beautiful for years to come. To help protect and keep your floor clean, following these proper care and maintenance guidelines: Preventative Measures: void contact with dirt, sand, grit and substances such as oil or asphalt by placing carpets or vinyl-back doormats at the front- and backdoor. Use floor protectors and furniture legs/wheels with a large ground surface to limit the impact of heavy objects. Maintain a relative indoor air humidity of between 40% and 65% all year round, in order to limit natural expansion and contraction of the wood. If you have chairs with wheels, make sure they are made of soft rubber. Do not use vacuum cleaners with a rotating beater bar. Do NOT use a steam mop. Cleaning and Maintenance: The First Time: Remove all dirt and dust with a soft brush or vacuum cleaner with a soft parquet brush. Clean the floor with a dry dust cloth. Replace the dust cloth and clean again. Remove any remaining dirt with a laminate cleaner. Replace the dust cloth with a slightly damp cloth and clean again. If necessary, repeat the slightly damp cleaning process. Daily Use: Dry Cleaning Use a vacuum cleaner with a soft parquet brush or dry electrostatic dust cloths that attract dirt, dust and hair like a magnet. Work the floor cleaner lengthways along the panels, in an overlapping zigzag motion and with long strokes across the floor. Intensive Use: Slightly Damp Cleaning Wet cleaning is not recommended, because it can cause lasting damage to your floor. Clean your laminate flooring with a well wrung out cloth instead. Work the cloth lengthways along the panels, in a fluent zigzag motion across the floor, without applying pressure. Dry the surface thoroughly with a clean cloth and remove any puddles immediately. lways read the cautionary information on all cleaners prior to use. IMPORTNT: Never push, pull or drag furniture, appliances or other items across the floor. When moving furniture or heavy items, always lift and carry the items. Place hardboards between the flooring and object to move. 16 MKF_0027_1 10/28/15

3 IVC US Laminate Care & Maintenance Guide - Residential How to Treat Stains, Spills & Scuffs Follow the remedies in order. Unless instructed otherwise, use a clean, white cloth or towel with products recommended for IVC US Laminate flooring. lways rinse the affected area with clean water after treatment. Rubber marks, scrapes or scuffs from shoe heels, dirt from the street, pencil or crayon marks: Use a dust cloth. Fruit, berries, milk, beer, wine, tea, soft drinks: Wipe off immediately with an absorbent cloth - or with a damp cloth if it has already dried in - and rub dry. Blood, urine: Remove immediately with a damp cloth and wipe off any remaining dirt with a suitable laminate cleaner. Nail polish, shoe polish, varnish, ink, makeup, felt pen: Remove with a drop of acetone on a clean cloth which you should apply on the stain only. Follow the safety instructions that come with the product used. Do not use greasy chemical cleaners such as white spirit. Chocolate, fat, oil: Remove with a suitable laminate cleaner. Greasy stains: May occur after cleaning as certain cleaning products can leave an oily residue (film) on the floor. We recommend to mix 1/2 tablespoon of lemon juice or plain vinegar in a bucket of clean water (1.3 gallons to 2.6 gallons) and mop the laminate with a well-wrung cloth (see instructions for intensive use). In case of a persistent residue, this will have to be repeated several times. CUTION! Isopropyl alcohol, lighter fluid, odorless mineral spirits and paint thinner are flammable solvents. Carefully read and follow cautionary information on their respective labels. Keep traffic off treated area for 30 minutes. 17 MKF_0027_1 10/28/15

4 General Residential Limited Warranty LMINTE

5 IVC US Residential Laminate Limited Warranty Residential Laminate Flooring Collections & Warranty Chart 3 Warranties Defined 4 Manufacturing Defects Click Connection Integrity Household Stain Resistant Fade Resistant Wear Resistant General Laminate Residential Limited Warranty Conditions & Owner Obligations 5 IVC Warranty Details 6 Installation Guidelines - Laminate PressXpress, DropXpress & ClickXpress 9 IVC US Residential Bathroom Installation Guide Laminate 14 Care & Maintenance 16 How to File a Claim 19 2

6 IVC US Laminate Residential Collections IVC US Laminate Residential Collections: 8 mm products 12 mm products 7 mm C3 products 7 mm C4 products 8 mm C4 products IVC US Laminate Residential Warranty Chart: WRRNTIES Manufacturing Defects Warranty Click Connection Integrity Warranty Household Stain Resistant Warranty Fade Resistant Warranty Wear Resistance Warranty Balterio 8mm 12mm R E S 25 YER I D E N T L RLIFETIME E S I D E N T I L I L * 7mm C3 Vitality 7mm C4 8mm * Lifetime warranties are limited to a period of 33 years of the preservation and integrity of the click connections DropXpress and PressXpress. This lifetime warranty of the integrity of the Balterio click connections applies only to permanent joints with a width larger than 0.2 mm and on the condition that the Balterio brand laminate floor is placed according to the Balterio laying instructions and in combination with the approved subfloors and ComfortSound underlayments. 3

7 IVC US Details & Definitions of Residential Warranties Warranties as defined below ensure that your IVC US floor will perform properly for the stated warranty period when installed in accordance with IVC US Residential Installation Guide - Laminate PressXpress, DropXpress & ClickXpress over approved substrates and underlayments and using the recommended sealers/sealants (if applicable) with proper care and maintenance under normal household use*. Manufacturing Defects Warranty ensures that your floor will be free of manufacturing defects. Click Connection Integrity Warranty ensures that your floor s locking system will remain connected and preserved. Household Stain Resistant Warranty ensures that your floor will not permanently stain from common household products, excluding permanent marker, permanent dyes & finishing stains. Fade Resistance Warranty ensures your floor will resist fading over time**. Wear Resistance Warranty ensures your floor will not wear through the wear layer under normal household conditions and proper maintenance***. *Normal household use is defined as common daily activities in the home, excluding pet damage such as chewing, digging, clawing, etc. **Laminate is fade resistant, not 100% fade proof. It is generally accepted that all gloss finishes (i.e. paint, glass, furniture or car surfaces, etc.) are susceptible to superficial fading/gloss variation. This is not considered as a product fault. ***Wear-through is defined as complete loss of the wear layer so that the printed pattern or design is altered. Gloss reduction is not considered wear and is not covered by this warranty. In addition, in the event of V-Groove (beveled edge), the reduced resistance of the V-Groove specifically is not included in the warranty. 4 MKF_0025_2 10/28/15

8 IVC US General Laminate Residential Limited Warranty Conditions & Owner Obligations These warranties only extend to the original end user and are not transferable. In order to maintain and protect your coverage under the terms of these warranties, it is the Home Owner s obligation to adhere to the following: Know which warranties apply to your particular Laminate flooring. Keep proof of your purchase in the form of a bill, invoice or statement from your IVC retailer that shows the date and price you paid for the Laminate flooring (including labor). Understand that IVC US warrants the first quality products which are used only for recommended Residential use will perform properly for the stated warranty period when installed in accordance with IVC US Residential Installation Guide - Laminate PressXpress, ClickXpress, DropXpress over approved substrates and underlayments and using the recommended installation methods. The warranty period, when valid, begins on the date of the original installation. Residential use is defined as: use in living space environments (which do not have light or heavy commercial traffic) including all areas of owner-occupied residence. If there is a question as to the type of use that is considered residential, please contact your IVC US representative prior to purchase and installation. PLESE NOTE Residential warranty exclusions with respect to hard or metal wheels/casters due to the unusual characteristics of this type of wheel traffic. Furniture with wheels/casters must be fitted with soft wheels or must be placed on chair mat or floor mat protectors for hard surface. Ensure Laminate flooring is installed in an environment where the room temperature is between 65 F - 85 F (18 C - 29 C) for 48 hours before, during and after installation. Maintain a relative indoor air humidity between 40 % and 65% year round in order to limit natural expansion and contraction. Inspect flooring material prior to installation for any imperfections or manufacturing related defects. IVC US floorings receive extensive testing and visual examination in an attempt to assure your shipped floor is always first quality. It is the responsibility of the installer/end user to confirm the received material is free of any obvious visible conditions that may be detrimental to the appearance and/or performance of the product. Minor color, shade and/or texture variations are normal. ny variances between actual material, product samples and/or brochures should be addressed with your retailer prior to installation. If the retailer determines the condition unacceptable, the manufacturer should be informed immediately. Support furniture with wide, weight-bearing, smooth non-staining floor protectors or non-staining felt pads. The protectors/pads should be at least one inch in diameter, and rest flat on the floor. The heavier the item, the wider the floor protector should be. Non-staining felt pads should be inspected periodically and maintained with respect to the amount of foot traffic to remove imbedded material to avoid abrasion. Make sure any metal protectors are rust-proof. Replace narrow dome furniture rests with the appropriate width, weight-bearing flooring protectors. Chair mats designed for hard surface floors are recommended under all chairs and stools with wheels/casters. Rooms with immediate access to the street need a transition between the street and the room where the laminate is installed. We also recommend using a transition piece in each doorway. IVC US Laminate can be installed in residential bathroom settings as long as the IVC US Residential Bathroom Installation Guide - Laminate is followed. Damage from overflowing toilets, sinks or bathtubs are not included. Excludes Vitality laminate. Vitality laminate is not approved for bathroom installations. Understand that laminate flooring is a floating system and should NOT be nailed or glued down. Doing so will void the warranty. DO NOT install laminate flooring in rooms where a drain is present. Perform proper cleaning and maintenance regularly and as needed. See IVC US Laminate Care & Maintenance Guide: Residential for details 5 MKF_0025_2 10/28/15

9 IVC US Laminate Residential Warranty Details What is NOT Covered by this Warranty 1. Product sold by the manufacturer as other than first quality. 2. Improper Installation: Material installed not in accordance with IVC US Residential Installation Guide - Laminate PressXpress, DropXpress & ClickXpress* including any and all problems caused by the use of non-recommended accessories, underlayment, subfloors, baseboards, and/or preparation of the substrate are not warranted. IVC US does not warrant installer workmanship. 3. IVC US will not pay for labor costs to repair or replace material with visible conditions that were apparent before installation. 4. Improper maintenance which results in loss of gloss or buildup of a dulling film. This includes damage caused by steam mops. 5. Damage resulting from neglect or misuse of strong detergents, chemicals, corrosives; including but not limited to stains from paints, dyes, mats, fertilizers or other similar materials. 6. Damage caused by moving appliances or heavy furniture without protecting the floor. (lways protect floor by using plywood or hard board runways when moving heavy objects and also when using an appliance dolly, heavy objects equipped with wheels or rollers, including two and four wheel carts etc.) 7. Damage resulting from accidents, casualty events, abuse or improper usage (including pet related damage, such as chewing, digging, clawing, etc.). ccidents, abuse and improper usage are defined as, but are not limited to, damage caused by: hard or metal wheels/casters** on furniture, vacuum cleaner frames or rotating beater bars, burns, cuts, impact from heavy and sharp objects, narrow or spike heels, cleats, grit, sand, etc., as well as, damage resulting from unprotected furniture legs. Sand, dirt and other abrasive material must be prevented by placing a suitable floor mat at all door entrances. 8. Damage caused by heavy rolling loads or wheel chairs (motorized and non-motorized). 9. Damage caused by appliances or plumbing leaks, such as from ice makers, refrigerators, washbasins, dishwashers, natural disasters and/or steam mops. 10. Fading, discoloration, or other damage due to excessive temperatures or sunlight. Radiant heat must not exceed 85 F (29 C) and the maximum warm water temperature for water underflooring heating must not exceed 122 F (50 C), and the manufacturer s heating system must be approved for the use of their product with laminate flooring applications. 11. Problems or damage due to excessive moisture or hydrostatic pressure from the subfloor. If water and/or moisture is present on the floor and/or near the baseboard, this must be removed immediately. 12. Discoloration caused by use of latex or rubber-backed floor mats. Note that some synthetic backed carpets contain latex in the manufacturing process that may discolor your Laminate. lways use mats marked as non-staining. 13. Damage caused by remodel or construction related activities. 14. Laminate installed in spas, saunas, steam rooms or in pool areas are not covered by this warranty. 15. Flooring installed on stairs is excluded from warranty coverage. 16. Damage caused by corrosive or abrasive substances. 17. Incorrect removal or replacement of panels. 18. Improper installation of IVC US laminate flooring in a bathroom setting. IVC US Bathroom Installation Guide Laminate must be followed for the approved use of laminate products in bathrooms. Excludes Vitality laminate. Vitality laminate is not approved for bathroom installations. 19. Installation of residential product in a commercial environment. * The installation manual is reviewed on a regular basis, and floors must be installed according to the recommendations that are current and available at the time of installation. ** IVC US does not recommend the use of wheels or casters on any flooring without appropriate chair pads. 6 MKF_0025_2 10/28/15

10 IVC US Laminate Residential Warranty Details Warranty Remedy If your IVC US floor fails to perform as stated in the applicable IVC US General Laminate Residential Limited Warranty, IVC US will determine whether it will assist in the repair of the defective area or supply new IVC US material of the same color, design or grade if available. If unavailable or discontinued, IVC US reserves the right to select and supply similar IVC US material. t times, it may be necessary to contract a Certified Inspector to determine unknown causes; IVC US reserves the right to determine if this action is necessary or not. 1. If IVC US authorizes repairs or replacement of a section as a result of a warranty claim, you will be required to clear any items placed over the affected area subsequent to the original installation. IVC US will not credit or reimburse cost associated with the removal of those items. 2. IVC US will reimburse reasonable labor costs (up to 100%) based on a detailed statement if professional installation was paid for when the original floor was installed for years 1 and 2. For years 3 through 5, 50% of reasonable labor costs will be reimbursed if professional installation was paid for when the original floor was installed. fter 5 years, there will be no reimbursement for installation labor. 3. Labor reimbursement will not be considered for installations not adhering to the IVC US Residential Installation Guide Laminate PressXpress, DropXpress & ClickXpress*. 4. Warranty coverage for a replacement floor will be limited to the remaining portion of the original warranty. If there is a question as to what is considered reasonable cost, please call IVC US at and ask for our Claims Department. Consequential or Incidental Damages IVC US EXCLUDES ND WILL NOT PY CONSEQUENTIL OR INCIDENTL DMGES UNDER THESE WRRNTIES. By this we mean that IVC US will not credit or pay for any loss, expense, or damage other than to the flooring itself that may result from a manufacturing related defects in the flooring. Some examples of consequential or incidental damages are: replacement of subfloors or underlayments, trim moldings, disconnecting / reconnecting appliances or fixtures as well as moving of furniture. NOTE: If your floor is replaced because of discoloration due to bottom up staining or mold or mildew growth, this is considered a site-related condition and the replacement floor will not be warranted against future discoloration or staining. THERE RE NO WRRNTIES BEYOND THIS EXPRESSED WRRNTY. LL OTHER WRRNTIES INCLUDING IMPLIED WRRNTIES, WRRNTIES OF MERCHNTBILITY OR FITNESS FOR PRTICULR USE, RE EXCLUDED. PLESE NOTE: SOME STTES ND PROVIDENCES DO NOT LLOW EXCLUSIONS OR LIMITTIONS ON HOW LONG N IMPLIED WRRNTY LSTS, SO THE LIMITTIONS OR EXCLUSIONS MY NOT PPLY TO YOU. For details on how to file a claim, please refer to our How to File a Claim Section (p.17) * The installation manual is reviewed on a regular basis, and floors must be installed according to the recommendations that are current and available at the time of installation. 7 MKF_0025_2 10/28/15

11 IVC US Laminate Residential Warranty Details IVC US Laminate Residential Limited Warranty Proration The following prorated schedule applies to material value for all IVC US Residential warranty flooring: Labor Reimbursement Proration (Reasonable Labor Costs) 1st Year up to 100% 2nd Year up to 100% 3rd Year up to 50% 4th Year up to 50% 5th Year up to 50% 6th 30th Year 0% R E S 15 YER I L I D E N T Material Proration 1st Year 100% / 2nd Year 100% 3rd Year 100% / 4th Year 100% 5th Year 100% / 6th Year 90% 7th Year 90% / 8th Year 90% 9th Year 90% / 10th Year 80% 11th Year 70% / 12th Year 60% 13th Year 40% / 14th Year 20% 15th Year 10% 1st Year 100% / 2nd Year 100% 3rd Year 100% / 4th Year 100% 5th Year 100% / 6th Year 100% 7th Year 9% / 8th Year 90% 9th Year 90% / 10th Year 90% 11th Year 80% / 12th Year 70% 13th Year 60% / 14th Year 50% 15th Year 40% / 16th Year 30% 17th Year 25% / 18th Year 20% 19th Year 15% / 20th Year 10% R E S 25 YER I L I D E N T 1st Year 100% / 2nd Year 100% 3rd Year 100% / 4th Year 100% 5th Year 100% / 6th Year 100% 7th Year 100% / 8th Year 90% 9th Year 90% / 10th Year 90% 11th Year 85% / 12th Year 80% 13th Year 75% 14th Year 70% / 15th Year 60% 16th Year 50% / 17th Year 40% 18th Year 30% / 19th Year 20% 20th Year 15% / 21st Year 15% 22nd Year 15% / 23rd Year 15% 24th Year 15% / 25th Year 10% L RLIFETIME E S I L I D E N T 1st Year 100%, 2nd Year 100%, 3rd Year 100%, 4th Year 100%, 5th Year 100%, 6th Year 100% 7th Year 100%, 8th Year 100%, 9th Year 95%, 10th Year 95%, 11th Year 90%, 12th Year 90% 13th Year 90%, 14th Year 85%, 15th Year 85% 16th Year 85%, 17th Year 85%, 18th Year 75%, 19th Year 75%, 20th Year 70%, 21st Year 70% 22nd Year 65%, 23rd Year 60%, 24th Year 50%, 25th Year 40%, 26th Year 30%, 27th Year 25% 28th Year 20%, 29th Year 15%, 30th Year 15%, 31st Year 10%, 32nd Year 10%, 33rd Year 5% 8 MKF_0025_2 10/28/15

12 IVC US Residential Installation Guide Laminate PXP & DXP IVC US Residential Installation Guide - Laminate PressXpress, DropXpress & ClickXpress Materials Required for Installation: Small hand saw Jigsaw Pencil Box cutter Measuring tape Pull Bar Waterproof adhesive tape Sanding block or sanding machine Spacers Tapping Block cceptable Underlayments IVC US s Laminate products are a floating floor system and can be installed directly over virtually any hard surface. Soft surfaces (such as wall-to wall carpet) must first be completely removed. We do not recommend installing over another floating floor system. Note: Do NOT nail or glue laminate product to subfloor. Concrete Moisture levels of concrete slabs before, during and after installation must be 8 lbs. or less per 1000 square feet per 24 hours using an anhydrous calcium chloride test according to STM F1869; or, if using STM F2170, the max RH score is 85 per 1000 square feet (relative humidity). If using the CM Method, the humidity of the concrete should not exceed 2.5% Wood Subfloor Wooden subfloors must be constructed according to local building codes, be structurally sound and deflection free. Repair any squeaky floor prior to installation. Sand or plane high spots. Fill all low spots with Portland cement based patching compound. It is not necessary to use a vapor retarder on top of a wooden subfloor. Wooden subfloors constructed over a crawl space must have adequate ventilation, 1.5 sq. ft. per 100 sq. ft. of floor space. Basement walls and floors must be dry to prevent damage due to excessive water vapor emissions into the wooden sub floor overhead. Radiant Heating IVC US laminate floors can be used without difficulty in combination with water floor heating on condition that the warm water lines are min. 1.2 inches (3 cm) underneath the surface and the contact temperature of the floor doesn t exceed 85 F (29 C) and the max warm water temperature is 122 F (50 C). Before installing the floor, you should take these aspects into account: Before you start, switch off the radiant heating; the floor should not exceed a temperature of 64 F (18 C); before, during and 24 hours after installation of the laminate. Install moisture barrier, underlayment and the laminate as described in the installation instructions. But first check the suitability of the underlayment in combination with radiant heating. fter the installation of the floor wait at least 24 hours before you switch on the radiant heating again. void excessive differences in temperature and turn your heating up or down step-by-step; (max. 41 F/day (5 C/day). The highest acceptable heat conductivity for any kind of floor covering is 0.15 K.m2/W. For electrical underfloor heating a value of 60W/m2 must not be exceeded 9 MKF_0026_2 10/28/15

13 IVC US Residential Installation Guide Laminate PXP & DXP Storage and Handling cclimate the flooring a minimum of 48 hours before installation in the area it is to be installed. Conditions between 65 F - 85 F (18 C - 29 C) and are required before, during and after installation. Relative indoor air humidity between 40% and 65% should be maintained. Leave the planks (packed) horizontally in the center of the room where you are going to install the laminate floor. Subfloor and Wall/Door Preparation The surface beneath the floor must be sufficiently prepared in advance to guarantee a successful installation of the flooring. Clean the subfloor and make sure it is smooth, flat, dry and sound. Remove any contaminates. Subfloor must be flat with a maximum 3/16 inch in a 3 foot span (4 mm in a 1 meter span) On concrete substrates, a moisture barrier is required. IVC US recommends installing Balterio ComfortSound underlayment. ComfortSound is an all in one solution (underlayment + moisture barrier). If you choose to use a separate underlayment and/or moisture barrier (PVC foil) from another manufacturer, please note this may void your warranty. Check the laminate planks for any defects. To measure the height of the doorframe, place a laminate plank with underlayment against the doorframe, with the design side down; mark the height and saw off the door and doorframe to the height marked. The laminate plank can then easily be pushed underneath the doorframe. Inspection of flooring material prior to installation is required. ny defects should be immediately reported to the retail store from which the flooring was purchased before installation. IVC US will not be responsible for labor costs to repair or replace material with defects that were apparent before or noticed at the end of an installation. NOTE: Do not install cabinets or walls on top of laminate floors. How to Install ComfortSound Underlayment Lay out ComfortSound underlayment from wall to wall, ensuring it lays flat and smooth. (Place logo side up.) llow ComfortSound underlayment sheets to rest up against one another. DO NOT overlap. Use Balterio Comfort LU Tape (waterproof adhesive tape) to tape ComfortSound underlayment sheets together. DO NOT overlap. Start of Installation It is the installer s responsibility to inspect the flooring prior to installation to ensure that there are no visual defects. Do not install flooring with visible defects. If visible defects are present, contact your retailer immediately. Floor must be clean, smooth, flat, sound and dry before installation. Check the laminate edges to assure it is free of debris or damage. To achieve maximum appearance, mix planks from two to three cartons from the same production. NOTE: Never nail or glue the Laminate product to the floor. Do not install cabinets or walls on top of laminate floors. The advantage of IVC US s Laminate PressXpress, DropXpress or ClickXpress locking system is that it allows you to choose your own starting position. Moreover, you may work either from right to left or from left to right, whichever is best in your own specific situation. Depending on the direction in which you work you are advised to begin from either a door or a corner. It is advisable to begin with the tongue side of the plank turned towards the wall. For plank designs, measure the width of the room and divide by the width of one plank. If the remainder is 2 ½ or less, cut down the width of the first row to allow the last row to be more than 2 ½ wide. Walls are not always straight. Snap a chalk line for your first row to follow. See next page for step by step instructions. See next page for step by step instructions. 10 MKF_0026_2 10/28/15

14 Start of Installation IVC US Residential Installation Guide Laminate PXP, DXP & CXP Spacer max 20 inches / 50 cm max 20 inches/ 50 cm 33 ft 10 m Connecting pro min 8 mm Remove existing trim (baseboards, quarter rounds, etc.) Expansion gaps along the perimeter and fixed objects: min 3/8 inches (8 mm) Spacers must be placed at least every 20 (50 cm) Undercut doorjambs Connection profiles (T-molding) Use a connection profile every running 33 feet (10 m) both sides. Expansion gaps: min 3/8 inch (8 mm) If you need to go larger than the recommended 33 feet, please contact your IVC US representative for information. Installation Option : Starting in the Expansion gaps along the perimeter and Cut last laminate plank at the end of the corner of a room fixed objects: min 3/8 inch (8 mm) row (4a): min 10 inches (25 cm). You can go both directions but we Use the remaining cut piece (4b) or a recommend to go from left to right. random cut piece so as not to show a Tongue facing the wall. Start installing * Depending on your particular product s click system, follow the click guidelines repeating for pattern either to start PressXpress, the adjoining the first row by clicking the end joints row. DropXpress or ClickXpress. together (follow your specific click system guidelines). Spacers must be placed at least every PressXpress 20 (50 cm). (PXP) djoining rows: joint separation must be at least 10 (25 cm). PXP PXP PXP To click the planks together: angle the adjoining row along the length. Then angle the tongue of plank you are installing into the groove of the adjoining row. Tongue must face the previously installed row. Black plastic insert must sit in place. Then rotate downwards as indicated with the arrow. click Click the end joints together by pushing the end joint downwards on the left edge of plank you are installing until you hear a click or snap. Do not tap. Repeat step for the rest of the room. 11 MKF_0026_2 10/28/15

15 IVC US Residential Installation Guide Laminate PXP, DXP & CXP Installation DXP DXP DropXpress (DXP) DXP 5 6 To click the planks together: angle the adjoining row along the length. Then angle the tongue of plank you are installing into the groove of the adjoining row. Tongue must face the previously installed row. Click the end joints together by pushing the end joint downwards on the left edge of plank you are installing until it falls into place. Do not tap. ClickXpress (CXP) Repeat step for the rest of the room. CXP 2 CXP 1 1 4b 5 5 4b The advantage of the ClickXpress system is that it allows you to choose your own starting position. Moreover, you may work either from right to left or from left to right, whichever is best for your own specific situation. Depending on the direction in which you work you are advised to begin from either a door or a corner. It is advisable to begin with the tongue side of the plank turned towards the wall. ngle the laminate plank (4b) against the previous row and push it downwards. Take the next laminate plank (5) and angle the short side into the previous plank (4b) leaving about an inch in between that plank and the previous row as indicated in the picture. Next, angle both planks along the length and slide the plank to be installed (5) forward along the short side and into the previous row. CXP 1 2 4b Once the planks are properly joined they can be rotated downwards. 12 MKF_0026_2 10/28/15

16 IVC US Residential Installation Guide Laminate PXP, DXP & CXP Installation Installation Option : Starting in the corner of a room 1 4b a 6 7a Tongue Side b 1 max 20 inches / 50 cm min 10 inches / 25 cm 2 4b a min 10 inch 25 cm Installation Option : Starting in the corner of a room Expansion gaps along the perimeter and fixed objects: min 3/8 inch (8 mm) You can go both directions but we recommend to go from left to right. Tongue facing the wall. Start installing the first row by clicking the end joints together (follow your specific click system guidelines). Spacers must be placed at least every 20 (50 cm). djoining rows: joint separation must be at least 10 (25 cm). Cut last laminate plank at the end of the row (4a): min 10 inches (25 cm). Use the remaining cut piece (4b) or a random cut piece so as not to show a repeating pattern to start the adjoining row. h = 3/8 inch 8 mm 35 ank along the length, e expansion gap, which PXP x mm x inch a 4b 5 7b b a a 17b a x inch = 3/8 inch x mm = 8 mm 24b a 27b a 34b a 37b a a 44b a 47b To click the planks together: angle the Last How adjoining row: to install cut row the along plank the along doorway length. the 42 length, Then of the leaving last angle row the room (see tongue plank for the of 48) expansion plank you gap, are which is installing 3/8 inch (8 into mm) the groove of the adjoining row. Tongue must face the previously installed row. Black plastic insert must sit in place. Then rotate downwards as indicated with the arrow. PXP 47b 37b 38 44b 48 click 45b 47b 42 Click the end joints together by pushing the How end to install joint downwards along the doorway on the left of the edge of last plank row: you Sand are down installing the grooves until you of hear the a click surrounding or snap. planks Do not as tap. indicated by the dotted line (about 50% of the lip) with a sander (short end plank 47b, along the length for plank 44b and 45b). 44b 1 PXP b 42 Repeat step for the rest of the room. Tap the piece being installed under the doorway (plank 48) in to place with a tapping block or a scrap piece. Tap along the width and length as indicated with the arrows. *Only use tapping block under doorways b SlimTrim (T-molding) SlimTrim (T-molding) or or End Cap End Cap installed under the in to place with a crap piece. Tap along th as indicated with the lock under doorways. Use end cap or connection SlimTrim to finish off. It is recommended to provide Use end an cap expansion or connection joint between SlimTrim to different finish off. rooms It is recommended (i.e. under to doorways). provide an expansion joint between different rooms (i.e. under doorways). 13 MKF_0026_2 10/28/15

17 IVC US Residential Installation Guide Laminate PXP, DXP & CXP Installation Installation Option B: Starting from the doorway. PLESE Remember to follow your click system s click guidelines when installing from the doorway a 8b B B 38 B Installation Option B: Starting from the doorway Trim the edges as indicated Expansion gaps along the perimeter and fixed objects: min 3/8 inches (8 mm). You can go both directions but we recommend to go from left to right. Tongue facing the wall. Start installing the first row by clicking the end joints together (follow your specific click system guidelines). Spacers must be placed at least every 20 (50 cm). djoining rows: joint separation must be at least 10 (25 cm). B x mm x inch x inch = 3/8 inch x mm = 8 mm Last row: cut the plank along the length, leaving room for the expansion gap, which is 3/8 inch (8 mm). Do not install baseboards too tightly to laminate to Installation Finish 48a a 40 Remove the spacers. Install baseboard and/or quarter rounds to cover the expansion joints along the perimeter. DO NOT nail down or adhere the baseboard nor quarter round to the laminate floor. Instead, nail or adhere directly to the wall. 14 MKF_0026_2 10/28/15

18 IVC US Laminate Residential Bathroom Installation Guide IVC US Residential Bathroom Installation Guide - Laminate IVC Vitality laminate is not approved for bathroom installations. Do not install Vitality laminate in a bathroom setting. It will void the warranty. IVC US Laminate Bathroom Installation Steps If you are installing IVC US Laminate products in a residential bathroom, you will follow the IVC US Installation Guidelines Laminate PressXpress & DropXpress as instructed WITH the following additional steps: 1. On the plank you are about to install, put a generous bead of CLICK SEL along the left end joint and on the top of the tongue along the length as indicated below. pply enough to allow Click Seal to OOZE out. llow to dry (approximately minutes) before peeling off with finger nail or plastic putty knife. 2. Seal perimeter of room with 100% silicone caulk, as well as the perimeter of sinks, tubs and any other vertical obstructions. 3. You must also pull toilets and seal toilet flanges with 100% silicone caulk. This may require a spacer. *Do NOT install laminate flooring in bathrooms where a drain in the flooring is present. 15 MKF_0026_2 10/28/15

19 IVC US Laminate Care & Maintenance Guide - Residential IVC US Laminate Care & Maintenance Guide Residential Your IVC US Laminate flooring will provide years of carefree use. You will find that it is not only beautiful, but durable. It is also easy to clean and maintain! It only takes a few simple care and maintenance steps to keep your IVC floor looking beautiful for years to come. To help protect and keep your floor clean, following these proper care and maintenance guidelines: Preventative Measures: void contact with dirt, sand, grit and substances such as oil or asphalt by placing carpets or vinyl-back doormats at the front- and backdoor. Use floor protectors and furniture legs/wheels with a large ground surface to limit the impact of heavy objects. Maintain a relative indoor air humidity of between 40% and 65% all year round, in order to limit natural expansion and contraction of the wood. If you have chairs with wheels, make sure they are made of soft rubber. Do not use vacuum cleaners with a rotating beater bar. Do NOT use a steam mop. Cleaning and Maintenance: The First Time: Remove all dirt and dust with a soft brush or vacuum cleaner with a soft parquet brush. Clean the floor with a dry dust cloth. Replace the dust cloth and clean again. Remove any remaining dirt with a laminate cleaner. Replace the dust cloth with a slightly damp cloth and clean again. If necessary, repeat the slightly damp cleaning process. Daily Use: Dry Cleaning Use a vacuum cleaner with a soft parquet brush or dry electrostatic dust cloths that attract dirt, dust and hair like a magnet. Work the floor cleaner lengthways along the panels, in an overlapping zigzag motion and with long strokes across the floor. Intensive Use: Slightly Damp Cleaning Wet cleaning is not recommended, because it can cause lasting damage to your floor. Clean your laminate flooring with a well wrung out cloth instead. Work the cloth lengthways along the panels, in a fluent zigzag motion across the floor, without applying pressure. Dry the surface thoroughly with a clean cloth and remove any puddles immediately. lways read the cautionary information on all cleaners prior to use. IMPORTNT: Never push, pull or drag furniture, appliances or other items across the floor. When moving furniture or heavy items, always lift and carry the items. Place hardboards between the flooring and object to move. 16 MKF_0027_1 10/28/15

20 IVC US Laminate Care & Maintenance Guide - Residential How to Treat Stains, Spills & Scuffs Follow the remedies in order. Unless instructed otherwise, use a clean, white cloth or towel with products recommended for IVC US Laminate flooring. lways rinse the affected area with clean water after treatment. Rubber marks, scrapes or scuffs from shoe heels, dirt from the street, pencil or crayon marks: Use a dust cloth. Fruit, berries, milk, beer, wine, tea, soft drinks: Wipe off immediately with an absorbent cloth - or with a damp cloth if it has already dried in - and rub dry. Blood, urine: Remove immediately with a damp cloth and wipe off any remaining dirt with a suitable laminate cleaner. Nail polish, shoe polish, varnish, ink, makeup, felt pen: Remove with a drop of acetone on a clean cloth which you should apply on the stain only. Follow the safety instructions that come with the product used. Do not use greasy chemical cleaners such as white spirit. Chocolate, fat, oil: Remove with a suitable laminate cleaner. Greasy stains: May occur after cleaning as certain cleaning products can leave an oily residue (film) on the floor. We recommend to mix 1/2 tablespoon of lemon juice or plain vinegar in a bucket of clean water (1.3 gallons to 2.6 gallons) and mop the laminate with a well-wrung cloth (see instructions for intensive use). In case of a persistent residue, this will have to be repeated several times. CUTION! Isopropyl alcohol, lighter fluid, odorless mineral spirits and paint thinner are flammable solvents. Carefully read and follow cautionary information on their respective labels. Keep traffic off treated area for 30 minutes. 17 MKF_0027_1 10/28/15

21 IVC US How to File a Claim How to File a Claim If you find a defect or other matter covered by any of the limited warranties described previously, promptly notify the retailer who sold you the floor covering material. The retailer will review and if necessary file a claim with IVC US and help you answer any questions you may have. fter a warranty claim is properly filed, IVC s service coordinator will designate a representative to evaluate the warranty claim. This warranty is conditioned upon your reasonable cooperation with IVC and its service coordinator and representative in the evaluation of your warranty claim and the implementation of any remedy. What You ll Need Proof of your purchase in the form of a bill, invoice or statement from your IVC retailer that shows the date and price you paid for the vinyl flooring (including labor). 18