IVC US. General Commercial Limited Warranty - Laminate. Leading the Way
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1 IVC US General Commercial Limited Warranty - Laminate Leading the Way
2 Laminate Flooring Collections & Warranty Chart 3 Warranties Defined 4 IVC US Commercial Laminate Limited Warranty Manufacturing Defects Click Connection Integrity Household Stain Resistant Fade Resistant Wear Resistant General Laminate Commercial Limited Warranty Conditions & Owner Obligations 5 IVC Warranty Details 7 Installation Guidelines - Laminate PressXpress & DropXpress 10 Care & Maintenance 16 How to File a Claim 18 This document is reviewed on an ongoing basis. 2
3 IVC US Laminate Commercial Warranty Info for: IVC US Laminate Commercial Collections 8 mm products 12 mm products IVC US Laminate Commercial Warranty Chart: Warranties Manufacturing Defects Warranty Click Connection Integrity Warranty Household Stain Resistant Warranty Fade Resistant Warranty Wear Resistance Warranty Balterio 8 mm 12 mm * * * * * * Lifetime warranties are limited to a period of 33 years of the preservation and integrity of the click connections DropXpress and PressXpress. This lifetime warranty of the integrity of the Balterio click connections applies only to permanent joints with a width larger than 0.2 mm and on the condition that the Balterio brand laminate floor is placed according to the Balterio laying instructions and in combination with the approved subfloors and Balterio ComfortSound underlayment. This document is reviewed on an ongoing basis. 3
4 Warranties as defined below ensure that your IVC US floor will perform properly for the stated warranty period when installed in accordance with IVC US Commercial Installation Guide - Laminate PressXpress & DropXpress over approved substrates and underlayments and using the recommended sealers/sealants (if applicable) with proper care and maintenance under normal circumstances. IVC US Details & Definitions of Commercial Warranties Manufacturing Defects Warranty ensures that your floor will be free of manufacturing defects. Click Connection Integrity Warranty ensures that your floor s locking system will remain connected and preserved. Household Stain Resistant Warranty ensures that your floor will not permanently stain from common household products, excluding permanent marker, permanent dyes & finishing stains. Fade Resistance Warranty ensures your floor will resist fading over time*. Wear Resistance Warranty ensures your floor will not wear through the wear layer under normal household conditions and proper maintenance**. * Laminate is fade resistant, not 100% fade proof. It is generally accepted that all gloss finishes (i.e. paint, glass, furniture or car surfaces, etc.) are susceptible to superficial fading/gloss variation. This is not considered as a product fault. ** Wear-through is defined as complete loss of the wear layer so that the printed pattern or design is altered. Gloss reduction is not considered wear and is not covered by this warranty. In addition, in the event of V-Groove (beveled edge), the reduced resistance of the V-Groove specifically is not included in the warranty. This document is reviewed on an ongoing basis. Control #: MKF_0028_0 7/18/14 4
5 IVC US General Laminate Commercial Limited Warranty Conditions & Owner Obligations These warranties only extend to the original end user and are not transferable. In order to maintain and protect your coverage under the terms of these warranties, it is the Owner s obligation to adhere to the following: 1. Know which warranties apply to your particular Laminate flooring. 2. Keep proof of your purchase in the form of a bill, invoice or statement from your IVC retailer that shows the date and price you paid for the Laminate flooring (including labor). 3. Understand that IVC US warrants first quality products which are used only for recommended Commercial use such as those outlined in the pplication Chart will perform properly for the stated warranty period when installed in accordance with IVC US Commercial Installation Guide - Laminate PressXpress & DropXpress over approved substrates and underlayments and using the recommended accessories (if applicable). The warranty period, when valid, begins on the date of the original installation. Commercial use is defined as: use in environments (which are non-residential) such as those outlined in the pplication Chart below. Please note Commercial warranty exclusions with respect to hard or metal wheels/casters due to the unusual characteristics of this type of wheel traffic. Furniture with wheels/casters must be fitted with soft wheels or must be placed on chair mat or floor mat protectors for hard surface. pplications considered industrial do not qualify for warranty coverage. If there is a question as to the type of use that is considered Commercial, please contact your IVC US representative prior to purchase and installation. Commercial Building Type Examples of Business Type Commercial Use Med Clinics, Retirement Centers, Doctors Offices, Hospice, ssisted Living Professional Offices (i.e. accountants, lawyers, etc.), Banks Main street, Boutiques, Retail Store, rt Galleries, Bookstores, Coffee Shops, Dry Cleaners, Gift Shops, Jewelry Stores, Beauty Salons, Barber Shops partments, Condos, Military Housing Hotel, Motel, Restaurants Daycare, Pre School, Elementary and Secondary Learning, Universities, Libraries Recommended pplication ll Non-required Clean Room reas - Corridors, Patient Rooms, Lobby, Waiting Rooms, Cafeterias, Exam Rooms, Common reas Offices, Hallways, Lobby, Reception reas, Break Rooms, Conference Rooms Dressing Rooms, Entire Store ny Room in these segments will be suitable, including common areas. Guest Rooms, Lobby, Hallways (excluding commercial kitchens and bathrooms) Dorms, Common reas, Cafeterias, Class Rooms, uditoriums, Libraries (excluding gymnasiums) *Spas, saunas, steam rooms, pool areas and/or excessive moisture areas are NOT approved or warranted. This document is reviewed on an ongoing basis. Control #: MKF_0028_0 7/18/14 5
6 IVC US General Laminate Commercial Limited Warranty Conditions & Owner Obligations 4. Ensure Laminate flooring is installed in an environment where the room temperature is between 65 F - 85 F (18 C - 29 C) for 48 hours before, during and after installation. Maintain a relative indoor air humidity between 40 % and 65% year round in order to limit natural expansion and contraction. 5. Inspect flooring material prior to installation for any imperfections or manufacturing related defects. IVC US floorings receive extensive testing and visual examination in an attempt to assure your shipped floor is always first quality. It is the responsibility of the installer/end user to confirm the received material is free of any obvious visible conditions that may be detrimental to the appearance and/or performance of the product. Minor color, shade and/or texture variations are normal. ny variances between actual material, product samples and/or brochures should be addressed with your retailer prior to installation. If the retailer determines the condition unacceptable, the manufacturer should be informed immediately. 6. Support furniture with wide, weight-bearing, smooth non-staining floor protectors or non-staining felt pads. The protectors/pads should be at least one inch in diameter, and rest flat on the floor. The heavier the item, the wider the floor protector should be. Non-staining felt pads should be inspected periodically and maintained with respect to the amount of foot traffic to remove imbedded material to avoid abrasion. Make sure any metal protectors are rust-proof. Replace narrow dome furniture rests with the appropriate width, weight-bearing flooring protectors. Chair mats designed for hard surface floors are recommended under all chairs and stools with wheels/casters. 7. Rooms with immediate access to the street need a transition between the street and the room where the laminate is installed. We also recommend using a transition piece in each doorway. 8. Understand that laminate flooring is a floating system and should NOT be nailed or glued down. Doing so will void the warranty. 9. Do NOT install laminate flooring in rooms where a drain is present. 10. Perform proper cleaning and maintenance regularly and as needed. See IVC US Laminate Care & Maintenance Guide: Commercial for details. This document is reviewed on an ongoing basis. Control #: MKF_0028_0 7/18/14 6
7 IVC US Laminate Commercial Warranty Details What is NOT Covered by this Warranty 1. Product sold by the manufacturer as other than first quality. 2. Improper Installation: Material installed not in accordance with IVC US Commercial Installation Guide - Laminate PressXpress & DropXpress * including any and all problems caused by the use of nonrecommended accessories, underlayment, subfloors, baseboards, and/or preparation of the substrate are not warranted. IVC US does not warrant installer workmanship. 3. IVC US will not pay for labor costs to repair or replace material with visible conditions that were apparent before installation. 4. Improper maintenance which results in loss of gloss or buildup of a dulling film. This includes damage caused by steam mops. 5. Damage resulting from neglect or misuse of strong detergents, chemicals, corrosives; including but not limited to stains from paints, dyes, mats, fertilizers or other similar materials. 6. Damage caused by moving appliances or heavy furniture without protecting the floor. (lways protect floor by using plywood or hard board runways when moving heavy objects and also when using an appliance dolly, heavy objects equipped with wheels or rollers, including two and four wheel carts etc.) 7. Damage resulting from accidents, casualty events, abuse or improper usage (including pet related damage, such as chewing, digging, clawing, etc.). ccidents, abuse and improper usage are defined as, but are not limited to, damage caused by: hard or metal wheels/casters** on furniture, vacuum cleaner frames, burns, cuts, impact from heavy and sharp objects, narrow or spike heels, cleats, grit, sand, etc., as well as, damage resulting from unprotected furniture legs. Sand, dirt and other abrasive material must be prevented by placing a suitable floor mat at all door entrances. 8. Damage caused by heavy rolling loads or wheel chairs (motorized and non-motorized). 9. Damage caused by appliances or plumbing leaks, such as from ice makers, refrigerators, washbasins, dishwashers, natural disasters and/or steam mops. 10. Fading, discoloration, or other damage due to excessive temperatures or sunlight. Radiant heat must not exceed 85 F (29 C) and the maximum warm water temperature for water underflooring heating must not exceed 122 F (50 C), and the manufacturer s heating system must be approved for the use of their product with laminate flooring applications. 11. Problems or damage due to excessive moisture or hydrostatic pressure from the subfloor. If water and/or moisture is present on the floor and/or near the baseboard, this must be removed immediately. 12. Discoloration caused by use of latex or rubber-backed floor mats. Note that some synthetic backed carpets contain latex in the manufacturing process that may discolor your Laminate. lways use mats marked as non-staining. 13. Damage caused by remodel or construction related activities. 14. Laminate installed in spas, saunas, steam rooms, pool areas or excessive moisture areas are not covered by this warranty. 15. Flooring installed on stairs is excluded from warranty coverage. 16. Damage caused by corrosive or abrasive substances. 17. Incorrect removal or replacement of panels. * The installation manual is reviewed on a regular basis, and floors must be installed according to the recommendations that are current and available at the time of installation. ** IVC US does not recommend the use of wheels or casters on any flooring without appropriate chair pads. This document is reviewed on an ongoing basis. Control #: MKF_0028_0 7/18/14 7
8 IVC US Laminate Commercial Warranty Details Warranty Remedy If your IVC US floor fails to perform as stated in the applicable IVC US General Laminate Residential Limited Warranty, IVC US will determine whether it will assist in the repair of the defective area or supply new IVC US material of the same color, design or grade if available. If unavailable or discontinued, IVC US reserves the right to select and supply similar IVC US material. t times, it may be necessary to contract a Certified Inspector to determine unknown causes; IVC US reserves the right to determine if this action is necessary or not. 1. If IVC US authorizes repairs or replacement of a section as a result of a warranty claim, you will be required to clear any items placed over the affected area subsequent to the original installation. IVC US will not credit or reimburse cost associated with the removal of those items. 2. IVC US will reimburse reasonable labor costs (up to 100%) based on a detailed statement if professional installation was paid for when the original floor was installed for years 1 and 2. For years 3 through 5, 50% of reasonable labor costs will be reimbursed if professional installation was paid for when the original floor was installed. fter 5 years, there will be no reimbursement for installation labor. 3. Labor reimbursement will not be considered for installations not adhering to the IVC US Commercial Installation Guide - Laminate PressXpress & DropXpress*. 4. Warranty coverage for a replacement floor will be limited to the remaining portion of the original warranty. If there is a question as to what is considered reasonable cost, please call IVC US at and ask for our Claims Department. Consequential or Incidental Damages IVC US EXCLUDES ND WILL NOT PY CONSEQUENTIL OR INCIDENTL DMGES UNDER THESE WRRNTIES. By this we mean that IVC US will not credit or pay for any loss, expense, or damage other than to the flooring itself that may result from a manufacturing related defects in the flooring. Some examples of consequential or incidental damages are: replacement of subfloors or underlayments, trim moldings, disconnecting / reconnecting appliances or fixtures as well as moving of furniture Note: If your floor is replaced because of discoloration due to bottom up staining or mold or mildew growth, this is considered a site-related condition and the replacement floor will not be warranted against future discoloration or staining. THERE RE NO WRRNTIES BEYOND THIS EXPRESSED WRRNTY. LL OTHER WRRNTIES INCLUDING IMPLIED WRRNTIES, WRRNTIES OF MERCHNTBILITY OR FITNESS FOR PRTICULR USE, RE EXCLUDED. PLESE NOTE: SOME STTES ND PROVIDENCES DO NOT LLOW EXCLUSIONS OR LIMITTIONS ON HOW LONG N IMPLIED WRRNTY LSTS, SO THE LIMITTIONS OR EXCLUSIONS MY NOT PPLY TO YOU. For details on how to file a claim, please refer to our How to File a Claim section (p.18). * The installation manual is reviewed on a regular basis, and floors must be installed according to the recommendations that are current and available at the time of installation. This document is reviewed on an ongoing basis. Control #: MKF_0028_0 7/18/14 8
9 IVC US Laminate Commercial Limited Warranty Proration The following prorated schedule applies to material value for all IVC US Commercial warranty flooring: IVC US Laminate Commercial Warranty Details Labor Reimbursement Proration (Reasonable Labor Costs) 1st Year 100% 2nd Year 100% 3rd Year 100% 4th Year 100% 5th Year 90% 1st Year 100%, 2nd Year 100%, 3rd Year 100% 4th Year 100%, 5th Year 100%, 6th Year 90% 7th Year 90%, 8th Year 80% 1st Year up to 100% 2nd Year up to 100% 3rd Year up to 50% 6th Year 70% 7th Year 50% 8th Year 30% 9th Year 15% 10th Year 10% 9th Year 70%, 10th Year 40%, 11th Year 20% 12th Year 10% 4th Year up to 50% 5th Year up to 50% 6th 30th Year 0% This document is reviewed on an ongoing basis. Control #: MKF_0028_0 7/18/14 9
10 IVC US Commercial Installation Guide - Laminate PressXpress & DropXpress IVC US Commercial Installation Guide Laminate PXP & DXP Materials Required for Installation: Small hand saw Jigsaw Pencil Box cutter Measuring tape Pull Bar Waterproof adhesive tape Sanding block or sanding machine Spacer s Tapping Block cceptable Underlayments IVC US s Laminate products are a floating floor system and can be installed directly over virtually any hard surface. Soft surfaces (such as wall-to wall carpet) must first be completely removed. We do not recommend installing over another floating floor system. Note: Do NOT nail or glue laminate product to subfloor. Concrete Moisture levels of concrete slabs before, during and after installation must be 8 lbs. or less per 1000 square feet per 24 hours using an anhydrous calcium chloride test according to STM F1869; or, if using STM F2160, the max RH score is 85 per 1000 square feet (relative humidity). If using the CM Method, the humidity of the concrete should not exceed 2.5% Wood subfloor Wooden subfloors must be constructed according to local building codes, be structurally sound and deflection free. Repair any squeaky floor prior to installation. Sand or plane high spots. Fill all low spots with Portland cement based patching compound. It is not necessary to use a vapor retarder on top of a wooden subfloor. Wooden subfloors constructed over a crawl space must have adequate ventilation, 1.5 sq. ft. per 100 sq. ft. of floor space. Basement walls and floors must be dry to prevent damage due to excessive water vapor emissions into the wooden sub floor overhead. This document is reviewed on an ongoing basis. Control #: MKF_0029_0 7/18/14 10
11 IVC US Commercial Installation Guide Laminate PXP & DXP Radiant Heating IVC US laminate floors can be used without difficulty in combination with water floor heating on condition that the warm water lines are min. 1.2 inches (3 cm) underneath the surface and the contact temperature of the floor doesn t exceed 85 F (29 C) and the max warm water temperature is 122 F (50 C). Before installing the floor, you should take these aspects into account: Before you start, switch off the radiant heating; the floor should not exceed a temperature of 64 F (18 C); before, during and 24 hours after installation of the laminate. Install moisture barrier, underlayment and the laminate as described in the installation instructions. But first check the suitability of the underlayment in combination with radiant heating. fter the installation of the floor wait at least 24 hours before you switch on the radiant heating again. void excessive differences in temperature and turn your heating up or down step-by-step; (max. 41 F / day (5 C / day). The highest acceptable heat conductivity for any kind of floor covering is 0.15 K.m2/W. For electrical underfloor heating a value of 60W/m2 must not be exceeded Storage and Handling cclimate the flooring a minimum of 48 hours before installation in the area it is to be installed. Conditions between 65 F - 85 F (18 C - 29 C) and are required before, during and after installation. Relative indoor air humidity between 40% and 65% should be maintained. Leave the planks (packed) horizontally in the center of the room where you are going to install the laminate floor. Subfloor and Wall/Door Preparation The surface beneath the floor must be sufficiently prepared in advance to guarantee a successful installation of the flooring. Clean and smoothen the subfloor, remove any contaminates. Subfloor must be flat with a maximum 1/10 inch in a 3 foot span (2 mm in a 1 meter span) On concrete substrates, a moisture barrier is required. IVC US recommends installing Balterio ComfortSound underlayment. ComfortSound is an all in one solution (underlayment + moisture barrier). If you choose to use a separate underlayment and/or moisture barrier (PVC foil) from another manufacturer, the moisture barrier thickness minimum should be 150 μ, the underlayment must be placed on top of the moisture barrier. The moisture barrier overlap minimum should be 8 inches (20 cm), and the underlayment thickness maximum should be 0.12 inches (3 mm). If you opt to use another manufacturer s underlayment or moisture barrier, please note this may void your warranty. Check the laminate planks for any damage. To measure the height of the doorframe, place a laminate plank against the doorframe, with the décor side down; mark the height and saw off the door and doorframe to the height marked. The laminate plank can then easily be pushed underneath the doorframe. Inspection of flooring material prior to installation is required. ny defects should be immediately reported to the retail store from which the flooring was purchased before installation. IVC US will not be responsible for labor costs to repair or replace material with defects that were apparent before or noticed at the end of an installation. This document is reviewed on an ongoing basis. Control #: MKF_0029_0 7/18/14 11
12 IVC US Commercial Installation Guide Laminate PXP & DXP How to Install ComfortSound Underlayment Lay out ComfortSound underlayment from wall to wall, ensuring it lays flat and smooth. Place logo side up. llow ComfortSound underlayment sheets to rest up against one another. DO NOT overlap. Use Balterio Comfort LU Tape (waterproof adhesive tape) to tape ComfortSound underlayment sheets together. DO NOT overlap. Start of Installation It is the installer s responsibility to inspect the flooring prior to installation to ensure that there are no visual defects. Do not install flooring with visible defects. If visible defects are present, contact your retailer immediately. Floor must be clean, smooth, flat and dry before installation. Check the laminate edges to assure it is free of debris or damage. To achieve maximum appearance, mix planks from two to three cartons from the same production. NOTE: Never nail or glue the Laminate product to the floor. The advantage of IVC US s Laminate PressXpress or DropXpress locking system is that it allows you to choose your own starting position. Moreover, you may work either from right to left or from left to right, whichever is best in your own specific situation. Depending on the direction in which you work you are advised to begin from either a door or a corner. It is advisable to begin with the tongue side of the plank turned towards the wall. For plank designs, measure the width of the room and divide by the width of one plank. If the remainder is 2 ½ or less, cut down the width of the first row to allow the last row to be more than 2 ½ wide. Walls are not always straight. Snap a chalk line for your first row to follow. See next page for step by step instructions. This document is reviewed on an ongoing basis. Control #: MKF_0029_0 7/18/14 12
13 Start of Installation IVC US Commercial Installation Guide Laminate PXP & DXP Spacer max 20 inches/ 50 cm Remove existing trim (baseboard, Undercut doorjambs quater-rounds, Installation Option etc.) : Expansion Starting in gaps the along Expansion gaps along the perimeter and the corner perimeter of a room and fixed objects: fixed objects: min 3/8 inch (8 mm) min 3/8 inches (8 mm) You can go both directions but we Spacers must be placed at least recommend to go from left to right. every 20 (50 cm) Tongue facing the wall. Start installing the first row by clicking the end joints together (follow your specific click system guidelines). Spacers must be placed at either PressXpress or DropXpress. least every 20 (50 cm). djoining rows: joint separation must be a at least PressXpress 10 (25 cm). (PXP) 33 ft 10 m max 20 inches / 50 cm min 8 mm Connecting pro Connection profiles (T-molding) Use a connection profile every running Cut last 33 laminate feet (10 plank m) both at the sides. end of the Expansion row (4a): min gaps: 10 min inches 3/8 (25 inch cm). (8 mm) If Use you the need remaining to go larger cut piece than (4b) the to start recommended the adjoining row. 33 feet, please contact your IVC US representative for information. * Depending on your particular product s click system, follow the click guidelines for 4b 5 PXP a Installation Option : Starting in the corner of a room To click the planks together: angle the adjoining row along the length. Then angle the tongue of plank you are installing into the groove of the adjoining row. Tongue must face the previously installed row. Black plastic insert must sit in place. Then rotate downwards as indicated with the arrow. DXP To click the planks together: angle the adjoining row along the length. Then angle the tongue of plank you are installing into the groove of the adjoining row. Tongue must face the previously installed row. 5 PXP 4b 1 max 50 cm / 19.7 inch min 25 cm / 9.8 inch click Expansion gaps along the perimeter: min 0.4 (8 mm) You can go both directions, but we Click the end joints together by pushing recommand the end joint to downwards go from left on to the right. left edge Tongue of plank facing you are the installing wall. Start until installing you hear a the click first or row. snap. by Do clicking not tap. the end joints together (see steps 16 and 17). Spacers must be placed at least every 20 (50 cm) djoining rows: joint separation must be at least 10 (25 cm) DXP DropXpress (DXP) Click the end joints together by pushing the end joint downwards on the left edge of plank you are installing until it falls into place. Do not tap. 2 PXP a 4b min 25 cm 9.8 inch End cut piece at the end of the row (4a): min 10 (25 cm). Use the remaining cut piece (4b) to start Repeat step for the rest of the room. the adjoining row. DXP Repeat step for the rest of the room. This document is reviewed on an ongoing basis. Control #: MKF_0029_0 7/18/
14 Installation Installation Option : Starting in the corner of a room IVC US Commercial Installation Guide Laminate PXP & DXP PXP x mm x inch x inch = 3/8 inch x mm = 8 mm Last To click row: the cut planks the plank together: along the angle length, the leaving adjoining room row for along the expansion the length. gap, Then which is angle 3/8 inch the tongue (8 mm) of plank you are installing into the groove of the adjoining row. Tongue must face the previously installed row. Black plastic insert must sit 1in place. Then rotate downwards as indicated with the arrow b a 6 7a Installation Option : Starting in the corner of a room 45b 42 Tap the piece being installed under the doorway (plank 48) in to place with a tapping block or a scrap piece. Tap along the width and length as indicated with the arrows. *Only use tapping block under doorways. PXP a 4b 5 7b b a a a 17b a 24b a 27b a 34b a 37b a 44b a 47b How Click to the install end joints along together the doorway by pushing of the last the row end (see joint plank downwards 48) on the left edge of plank you are installing until you hear a click or snap. Do not tap. 4b SlimTrim (T-molding) or Tongue Side max 20 inches / 50 cm End Cap Use end cap or connection SlimTrim to finish off. 1 min 10 inches / 25 cm Expansion gaps along the perimeter and fixed objects: min 3/8 inch (8 mm) You can go both directions but we recommend to go from left to right. Tongue facing the wall. Start installing the first row by clicking the end joints together (follow your specific click system guidelines). Spacers must be placed at least every 20 (50 cm). djoining rows: joint separation must be at least 10 (25 cm). click 2 4b 47b 37b 38 44b a 48 This document is reviewed on an ongoing basis. Control #: MKF_0029_0 7/18/14 45b min 10 inch 25 cm Cut last laminate plank at the end of the row (4a): min 10 inches (25 cm). Use the remaining cut piece (4b) to start the adjoining row. PXP 42 How Repeat to step install for along the rest the of doorway the room. of the last row: Sand down the grooves of the surrounding planks as indicated by the dotted line (about 50% of the lip) with a sander (short end plank 47b, along the length for plank 44b and 45b). 14
15 IVC US Commercial Installation Guide Laminate PXP & DXP Installation Installation Option B: Starting from the doorway. PLESE Remember to follow your click system s click guidelines when installing from the doorway 4 8b a B Installation Option B: Starting from the doorway B x mm x inch x inch = 3/8 inch x mm = 8 mm Last row: cut the plank along the length, leaving room for the expansion gap, which is 3/8 inch (8 mm) Installation Finish 44 48a 47 41a 40 Remove the spacers. 43 B Trim the edges as indicated 4 8b a a 13 11b a 18b 21b a a 28b a b B a 38 38b a 42 41b a Doorway installation layout completed. Install baseboard and/or quarter rounds to cover the expansion joints along the perimeter. DO NOT nail down or adhere the baseboard nor quarter round to the laminate floor. Instead, nail or adhere directly to the wall. B Expansion gaps along the perimeter and fixed objects: min 3/8 inches (8 mm). You can go both directions but we recommend to go from left to right. Tongue facing the wall. Start installing the first row by clicking the end joints together (follow your specific click system guidelines). Spacers must be placed at least every 20 (50 cm). djoining rows: joint separation must be at least 10 (25 cm). This document is reviewed on an ongoing basis. Control #: MKF_0029_0 7/18/14 15
16 IVC US Laminate Care & Maintenance Guide - Commercial Your IVC US Laminate flooring will provide years of carefree use. You will find that it is not only beautiful, but durable. It is also easy to clean and maintain! It only takes a few simple care and maintenance steps to keep your IVC floor looking beautiful for years to come. IVC US Laminate Care and Maintenance Guide - Commercial To help protect and keep your floor clean, following these proper care and maintenance guidelines: Preventative Measures: void contact with dirt, sand, grit and substances such as oil or asphalt by placing carpets or vinyl-back doormats at the front- and backdoor. Use floor protectors and furniture legs/wheels with a large ground surface to limit the impact of heavy objects. Maintain a relative indoor air humidity of between 40% and 65% all year round, in order to limit natural expansion and contraction of the wood. If you have chairs with wheels, make sure they are made of soft rubber. Do NOT use a steam mop. Cleaning and Maintenance: The first time: Remove all dirt and dust with a soft brush or vacuum cleaner with a soft parquet brush. Clean the floor with a dry dust cloth. Replace the dust cloth and clean again. Remove any remaining dirt with a laminate cleaner. Replace the dust cloth with a slightly damp cloth and clean again. If necessary, repeat the slightly damp cleaning process. Daily use: dry cleaning. Use a vacuum cleaner with a soft parquet brush or dry electrostatic dust cloths that attract dirt, dust and hair like a magnet. Work the floor cleaner lengthways along the panels, in an overlapping zigzag motion and with long strokes across the floor. Intensive use: slightly damp cleaning. Wet cleaning is not recommended, because it can cause lasting damage to your floor. Clean your laminate flooring with a well wrung out cloth instead. Work the cloth lengthways along the panels, in a fluent zigzag motion across the floor, without applying pressure. Dry the surface thoroughly with a clean cloth and remove any puddles immediately. lways read the cautionary information on all cleaners prior to use. IMPORTNT: Never push, pull or drag furniture, appliances or other items across the floor. When moving furniture or heavy items, always lift and carry the items. Place hardboards between the flooring and object to move. This document is reviewed on an ongoing basis. Control #: MKF_0027_0 7/18/14 16
17 How to Treat Stains, Spills & Scuffs Follow the remedies in order. Unless instructed otherwise, use a clean, white cloth or towel with products recommended for IVC US Laminate flooring. lways rinse the affected area with clean water after treatment. IVC US Laminate Care and Maintenance Guide - Commercial Rubber marks, scrapes or scuffs from shoe heels, dirt from the street, pencil or crayon marks: Use a dust cloth. Fruit, berries, milk, beer, wine, tea, soft drinks: Wipe off immediately with an absorbent cloth - or with a damp cloth if it has already dried in - and rub dry. Blood, urine: Remove immediately with a damp cloth and wipe off any remaining dirt with a suitable laminate cleaner. Nail polish, shoe polish, varnish, ink, makeup, felt pen: Remove with a drop of acetone on a clean cloth which you should apply on the stain only. Follow the safety instructions that come with the product used. Do not use greasy chemical cleaners such as white spirit. Chocolate, fat, oil: Remove with a suitable laminate cleaner. Greasy stains: May occur after cleaning as certain cleaning products can leave an oily residue (film) on the floor. We recommend to mix 1/2 tablespoon of lemon juice or plain vinegar in a bucket of clean water (1.3 gallons to 2.6 gallons) and mop the laminate with a well-wrung cloth (see instructions for intensive use). In case of a persistent residue, this will have to be repeated several times. Caution! Isopropyl alcohol, lighter fluid, odorless mineral spirits and paint thinner are flammable solvents. Carefully read and follow cautionary information on their respective labels. Keep traffic off treated area for 30 minutes. This document is reviewed on an ongoing basis. Control #: MKF_0027_0 7/18/14 17
18 How to File a Claim If you find a defect or other matter covered by any of the limited warranties described previously, promptly notify the retailer who sold you the floor covering material. The retailer will review and if necessary file a claim with IVC US and help you answer any questions you may have. fter a warranty claim is properly filed, IVC s service coordinator will designate a representative to evaluate the warranty claim. This warranty is conditioned upon your reasonable cooperation with IVC and its service coordinator and representative in the evaluation of your warranty claim and the implementation of any remedy. What You ll Need Proof of your purchase in the form of a bill, invoice or statement from your IVC retailer that shows the date and price you paid for the laminate flooring (including labor). IVC US How to File a Claim This document is reviewed on an ongoing basis. 18
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