E-Government Curriculum for Public Sector Employees

Transcription

1 E-Government Curriculum for Public Sector Employees Peter Parycek Austrian Federal Chancellery / Division of ICT-Strategy A-1014 Vienna, Ballhausplatz peter.parycek@bka.gv.at

2 Agenda Motivation Communication dimensions Target Groups & Curricula Aims & Tasks of the Clearing Office

3 Motivation Delivery of Services, and?!?! Different levels of knowledge Different e-government strategy elements -> Communication/Curriculum Concept: Topics to be addressed Target groups identification

4 Communication dimensions

5 What is it about E-Government Communication Information providing Marketing Curriculum Logos

6 Dimensions G2G Political functionaries Politicians Executive employees mid level management E-government office workers Regular office workers Inhouse trainers Developers Project managers G2C G2B G2NGOs

7 Communication: dimensions EU Federal government Provinces Cities/municipalities Information presentation Marketing Training curriculum Logos G 2 G G 2 C G 2 B G 2 NGOs

8 Multidimensional Content structure based on special subject area, administrative level and individual level of education Quality assurance measures for training content, trainers and providers Possible business cases Basic infrastructural needs and a list of measures

9 Main message innovative independent of time & location efficient simple reflect citizens' needs flexible economical service-oriented informative speedy uniform system transparency modern / future-oriented

10 Strategy & Information Strategy Avoid duplication Enhance efficiency Allow transparency Information Administration Citizen Business

11 Target Groups & Curricula

12 Curriculum: Target groups Office worker (with/ without PC ackn.) Basics E-Gov Office worker Employee of a community Politicians Top-Level Mgmt Executive employee Mid-Level Mgmt E-Gov Project Managers E-Gov Developers Inhouse Trainer Deepening Deepening Deepening Deepening Deepening Deepening Deepening Deepening Basics Basics Basics Basics Basics Basics Basics All: E-Government Basics E-Government Driving Licence Course via Presenter Course via E-Learning Blended Learning - Course via Presenter and E-Learning

13 Target groups Authorities Federal Provincial Local Days Politicians Federal government MP's Other politicians Provincial GOVT Councillors Other politicians Mayors Councillors Other politicians ½ Executives Heads of ministries Heads of departments Heads of sections Heads of decentralised agencies District governors Heads of dept.s IT coordinators Directors of municipal authorities Heads of dept.s Heads of municipal offices ½-1 Employees Officials Officials Officials 1 E-gov project managers regardless of their administrative level and specific function 6-12

14 Specific contents Municipalities Provinces Common content Strategy of the province for municipalities Applications for municipalities Vision & strategies for the provinces Administrative reform in the provinces E-government applications of the province Vision & strategies Administrative reform (NPM & e-gov) Citizen-card function (electronic signature) E-procedure (application, processing, delivery) E-Registers (Central Reg. of Residents, Building and Homes Register...) Web portals

15 Into detail... Politicians Duration: approx. half-day training Aim: creation of awareness Contents Social changes Technological trends Basic principles of e-government (modern administration) Potentials of e-administration Case studies (local, national & international) Concrete examples of immediate use to politicians

16 Into detail... Top-level management Duration: up to one day Aim: Knowledge of basic principles & potentials in connection with administrative modernisation Contents Fundamental terms of e-government Factors for success of e-government projects Citizen-card concept at a glance Online procedures Practice Tutorial Case studies from public administration & economy Brief examples from their own field

17 Into detail... Officials Duration: one day Aims Ability to respond to elementary questions Realising e-government advantages for the official s own area Contents Fundamental terms of e-government Citizen card concept at a glance Online procedures (with a case study) Practice Tutorial Introduction to & Activating the signature-card/ ecard (also called citizen-card) Signing s by activated ecard Signing online-applications by activated ecard

18 Into detail... Projekt managers Duration: 6-12 days Aims Fundamental technical knowledge, linked with management competence and social skills Ability to operate E-government projects in their respective organisation Contents 6 days: public management & e-government 6 days: project-, process- & change-management

19 Aims & Tasks of the Clearing Office

20 Clearing Office: Aims 2006 General aims, for all administrative levels Establishment of the Clearing Office / Coordinating Office Detailed core curriculum (integral part of all courses) Initiation of the specialised trainings Federal level Development & realisation of programs for the specific target groups Regional & local levels Coordinating & Supporting the establishment of courses

21 Clearing Office: Tasks 2006 Investigation of existing e-government courses to avoid redundancy Designing detailed curricula, presentations, lecture notes & supporting documents for the different target groups Constantly providing information to the different levels (incl. the project s vision, aims & organisational conditions) Coordinating all the different activities & instructing the persons in charge of the training in the provinces Pilot lessons, which will be evaluated Public relation activities & marketing strategies accompanying the project

22 Clearing Office: Tasks 2006 Organisational tasks Coordinating the range of courses Supporting the Federal Ministries, provinces & municipalities Managing the lecturers PR & marketing activities Tasks regarding content Concept of detailed matters Composition of the training manuals

23 Clearing Office: Tasks 2007 Organisational tasks E-learning: invitation to tender Tasks regarding content Composition of the e-learning contents Evaluation & adaptation of training contents Developing Curriculum: E-Government Developer/Engineer Quality assurance by certification Specification of the core contents Specification of the examination (content & procedure) Certification of the organisers (specifications & agreement) Certification of the trainers (trainer profile & courses)

24 Thank you for your attention! Peter Parycek Austrian Federal Chancellery / Division of ICT-Strategy A-1014 Vienna, Ballhausplatz peter.parycek@bka.gv.at