ICT for Development: Social development through E-Governance

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1 INSTITUTE FOR CONNECTIVITY IN THE AMERICAS ICT for Development: Social development through E-Governance Sherwin E. Ona College of Computer Studies, De La Salle University-Manila Commission on Information and Communications Technology Office of the President, Republic of the Philippines 26 January 2006

2 ICT4D Insights: More Value for the Nation A country s public service infrastructure not only serves the needs of its constituents, it is also a major component in the cycle of productivity that generates economic growth and higher standards of living. Global Information Technology Report , Ch. 2 [ IT in government] enables better outcomes for less cost --maximum value from every resource expended. It provides an avenue for enhanced or entirely new customer services egovernment Leadership; High Performance, Maximum Value. Accenture 2004

3 Presentation Overview Definition of Terms Good governance and E-Governance E-Governance Application Types E-Governance Characteristics Summary

4 Definition of Terms Governance and Good Governance E-governance vs. E- government

5 Definition: Governance Refer to the exercise of political and administrative power in the management of the state s endowed resources Function of the State, Private Sector, and Civil Society

6 Definition: Good Governance Transparency» Free flow of information Accountability» Openness to public scrutiny; Answerable to the public Based on the Rule of Law» Impartial implementation of the law Efficient and Effective Participatory» Constituent satisfaction» Mediation and consensus building

7 Definition: E-Governance Use of ICT to enhance access to and delivery of government services to benefits its constituents Transformation of Processes, operations, and transactions Main aim: enhance delivery of vital services to its constituents Strengthen drive towards effective governance and increased transparency in managing a nation s resources

8 Three-Fold View of Governance 3-Sector View on Governance Concept of Good Governance Government FUSION AREAS Accountability/Transparency Efficiency/Effectiveness Participation Rule of Law Private Sector Civil Society

9 Types of E-Governance Application Gov t to Citizen (G2C) Gov t to Employee (G2E) Gov t to Business (G2B) Gov t to Gov t (G2G)

10 E-Governance Advocacy E-governance supports Social Reform Agenda through Good Governance initiatives Improved delivery of public services Support efforts to streamline the bureaucracy Encourage participation of business sector and civil society in decision/policy making efforts Promote accountability

11 INSTITUTE FOR CONNECTIVITY IN THE AMERICAS Information and Communication Technology Trends

12 MOBILE PHONE Vis-à-Vis OTHER MEDIA M Households M Households 700K Total Readership 3M Fixed Line Subs 200K Vehicles/Day 4.310M Users 28M Subscribers

13 Industry Data 30 to 32 million mobile phone subscribers Projected 50% population penetration rate by end of next year (2005) 7 out of 10 Filipino households with at least 1 mobile phone 48% of farmers in Luzon with a mobile phone

14 Data Market Segments in Asia Pacific US$ billion Messaging Information Entertainment Enterprise & M-Commerce Entertainment Messaging The regional mobile data market is populated with messaging, entertainment and information applications. Infotainment is driven by Japan s technology savvy and the adeptness of its wireless internet market

15 Vision for the Philippines e-philippines o an electronically enabled society where the citizens live in an environment that will encourage and promote access to ICTs through the following:» Providing quality education» Efficient government service» Greater sources of livelihood.ultimately, a better way of life.

16 ICT Utilization Framework Application Domain Advocacy Portals Participation (SMS, MMS) Information Exchange Resource Management: Geographic Information Systems (GIS) Revenue Generating Systems Vigilance (Citizen s Watch)

17 Application Domain Summary Information PUSH is critical; Vital for awareness and mobilization Use of various technology platforms: Web-based Applications (Sites, portals, etc.), SMS, MMS, 3G, GIS Importance of feedback for target audience

18 Best Practices Information: Gawad Kalinga Site ( Interactive: Bulacan Provincial Government Site ( ABS-CBN Foundation ( GMA ( GIS Site (

19 Hindrances in e-gov Efforts Lack of Political/Management Support Failure of Planning Lack of Resources Sustainability issues In-house or outsourcing?

20 Characteristic of NGA/LGU-based E- Governance Effort Emphasis on Good Governance Identification of Community Stakeholders Orientation on ICT/Egovernance Need for Community-based Strategic Planning Capacity building on Project and Change Management

21 Synthesis Results How to address the digital divide issue E-Gov has achieved managerial efficiency but not consultative and participatory aspects Lack of Strategic direction for ICT efforts in the Philippines

Relevant research on change management aspect of e-gov efforts

22 Synthesis Results Absences of a e-gov Development Model» HR dev t, Financing, Sustainability Lack of Best practices compilation Lack of Relevant research on change management aspect of e-gov efforts Applicability of good governance/e-gov to local setting (e.g. e-democracy)

23 Track Description The ICT4D track aims to achieve the following:» To produce student leaders that will use ICT bearing in mind the need for innovation, productivity, and societal development» Equip Students with relevant technology and management skills necessary for the pursuit of a career as ICT professionals» Provide student an avenue for higher and continuous learning» Provide students opportunities for industry-government linkages, R&D, issue advocacy

24 Thematic Areas E-Government/E-Governance E-Learning/ ICT in Education Social Development Bureaucratic Reforms Good Governance

25 INSTITUTE FOR CONNECTIVITY IN THE AMERICAS Leadership Evaluation Gobernabilidad Guidelines Coordination ICT for Development Competencies

26 Graduates Profile Solutions Provider Analysts, System Developers, Project Managers Leaders of Innovation, Technology, and Reform Entrepreneur Change Agents/Consultants

28 INSTITUTE FOR CONNECTIVITY IN THE AMERICAS Evaluation Leadership Coordination Gobernabilidad Guidelines Sample E-Government Projects

29 E-Government Track Project: Legix EDMS for the House of Representatives

30 E-Government Track Project: Legix EDMS for the House of Representatives

31 E-Government Track Project: E-Procurement for the Manila Health Dept.

32 E-Government Track Project: E-Procurement for the Manila Health Dept.

33 Inspiration.Please! Change has a considerable psychological impact on the human mind. To the fearful it is threatening because it means that things may get worse. To the hopeful it is encouraging because things may get better. To the confident it is inspiring because the challenge exists to make things better. King Whitney Jr.

34 INSTITUTE FOR CONNECTIVITY IN THE AMERICAS THANK YOU

E-Government : Current Trends and Approaches

E-Government : Current Trends and Approaches December 20, 2007 Bernie Mazer, Infrastructure and Engineering Information and Communication Technology What is E-Government? E-Government is the transformation