WASTE REDUCTION & RECYCLING PROGRAMS IN THE BUSINESS SECTOR AND IMPLEMENTING SUSTAINABLE JANITORIAL SERVICES

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1 WASTE REDUCTION & RECYCLING PROGRAMS IN THE BUSINESS SECTOR AND IMPLEMENTING SUSTAINABLE JANITORIAL SERVICES

2 SBM

3 GLOBAL FOOTPRINT OUR EXPERIENCE 33 Years in Business OUR TEAM 7000 Skilled Associates OUR PRESENCE 5 Countries

4 NATIONAL PRESENCE SBM Headquarters SBM-Serviced Facilities SBM Regional Headquarters

5 WHY ARE WE QUALIFIED? 23 years of sustainability management 41 major recycle locations managed in 2015 Our Sustainability Team has the following 68.9% credentials: diverted in 2015 CRP SRMP 51.6M Pounds diverted from landfill in 2015 ACCREDITED PROFESSIONALS $4.1M in documented client savings (2015) 100% green products are certified by third party

6 OUR PROGRAM IS AWARD WINNING IN THE NJ/PA REGION 2010 Merck Presidential EHS Award 2011 NJDEP Rising Star Award 2013 J&J Sustainable Supplier Award 2015 NJDEP Sustainable Business Award 2016 PADEP Governor s Award for Environmental Excellence Award

7 UPSTREAM Reduction Procurement, Redundancy, Overpurchasing, Overpackaging, Redesign, Take back SUSTAINABILITY THROUGHOUT THE LIFECYCLE OF A MATERIAL Reuse Loolk at your process. Example: Toyota office supply Recycling Focus of today s discussion DOWNSTREAM

8 MOVE WASTE THROUGH THE HIERARCHY REMOVE REDUCE REUSE RECYCLE Focus first on eliminating wasteful practices, reducing and reusing Then recycling, composting and redesigning the rest

9 WHERE ARE RECYCLEABLES FOUND? MANUFACTURING PLANT OFFICE BUILDING LABORATORY

10 HOW TO GET STARTED

11 DEFINE YOUR OBJECTIVES Encourage participation with the building occupants Raise staff awareness around environmental impacts of business activities Compliance with LEED standards, ISO certification, or other regulation Reduce recycling in the trash and contamination of recycle or compost streams Establish & Achieve Corporate, Division, Region or Site solid waste diversion goals Achieve cost savings through improved recycling

12 OUTLINE THE PROGRAM PROCESS STEP 1 Develop Baseline STEP 3 Identify Gaps and Opportunities STEP 5 Track Data STEP 2 Conduct Waste Analysis STEP 4 Implement Program Improvements And Education STEP 6 Review Progress & Status Analysis Education Status

13 WHATS IN YOUR TRASH?

14 INVOLVING ALL STAKEHOLDERS Executive buy-in is critical! A key to program success is to identify & involve all key stakeholders from day One. PRIMARY SITE GROUPS: Facilities Managers EHS&S Waste Haulers VENDOR RELATIONSHIP MANAGEMENT Working together to provide the best program

15 ENCOURAGE PARTICIPATION Building Occupants should be able to identify what goes where in a matter of a couple seconds. Keep it simple and relevant. Identify the program with the brand imaging. INCREASE PARTICIPATION Establish Top Down support Create easy to use programs Consistent signage g & branding Standardized containers & processes

16 ENCOURAGE PARTICIPATION: PHARMA #1 Color coding system with 4 variations of the same containers to work with the space.

17 ENCOURAGE PARTICIPATION PHARMA #2 Symbol based system with variations of the same containers to work with the space.

18 COMMUNICATION IS KEY RAISING AWARENESS Done through communication network Message Boards, Posters, Flyers, Event Tables New Hire & Contractor trainings Lunch & Learns MESSAGING Utilize data that people can relate to Keep messages fresh Competition between floors/buildings Messages on progress

COMMUNICATION IS KEY Communicating with as many

create a prominent and ongoing sustainability

EVENTS & OUTREACH New Program Launch Earth Day

about the program goals, results, challenges

19 COMMUNICATION IS KEY Communicating with as many end users in as many ways as possible, to create a prominent and ongoing sustainability program. EVENTS & OUTREACH New Program Launch Earth Day and America Recycles Day Include information about the program goals, results, challenges and path forward Include interactive elements to draw people in Environmentally friendly giveaways

20 WHY JANITORIAL?

21 ALTHOUGH THERE SUSTAINABILITY IMPACTS VARIOUS COMPONENTS OF FACILITIES MANAGEMENT Janitorial a Waste Hauling Landscaping Dining Services Security Maintenance

A CRITICAL PIECE INVOLVES JANITORIAL We are the

dual collection systems Manage waste for part of

22 A CRITICAL PIECE INVOLVES JANITORIAL We are the eyes and ears We are all over the site We move the materials We observe behaviors Can impact program through use of color coded liner system, dual collection systems Manage waste for part of its lifecycle We generate a lot of waste through cleaning

23 DID YOU KNOW.. Institutional cleaning uses 6 billion pounds of formulated chemicals a year. Commercial buildings use 4.5 billion pounds of hand towels and toilet tissue, much of it chlorine-bleached and dfrom virgin i pulp. Commercial buildings use 35 billion plastic trash bags a year. The paper industry is the third largest user of energy and consumer of fresh water. (Recycled paper reduces water pollution by 35% and decreases air pollution by 74%).

24 GREENING & RIGHT SIZING YOUR PROGRAM THROUGH Green Cleaning reduces errors in mixtures (through dilution), recyclable containers, using ggreen chemicals Trash Liners can eliminate wasteful tails from too much bag and you can look at High versus Low Density to help save money Paper Towel use a more condensed greener paper product and dispenser to reduce multi fold waste Water reduction in use with newer/improved equipment & microfiber technologies Recycle/Trashing Practices Container consolidation/liner reduction

25 CONSUMABLES

26 GREEN CLEANING Green cleaning is a approach to janitorial services that offers better environmental performance and improved worker health and safety, while retaining the same sanitation quality as traditional, more chemical-intensive methods. HEALTH & SAFETY Green Cleaning s primary focus is on human health and reduces (or eliminates) hazardous cleaning agents utilized POSITIVE CHANGE Green Cleaning can be dramatic and demonstrably positive on performance and productivity in the workplace, and virtually any setting. ENVIRONMENT Green cleaning includes using paper products and trash liners that have 100% recycled content and post consumer waste content. STRENGTH When correctly used, no "cleaning power" is sacrificed through green cleaning practices.

SUSTAINABLE STRATEGIES: DILUTION An unbeatable combination of chemistry, chemical dilution control dispensing and waste stewardship QUANTIFYING THE

waste (plastic/ cardboard) d) Waste disposal costs Truck loads reduced CO2 reduction - Pounds - Tree Seedlings - Passenger Vehicles on the road ONE

27 SUSTAINABLE STRATEGIES: DILUTION An unbeatable combination of chemistry, chemical dilution control dispensing and waste stewardship QUANTIFYING THE ENVIRONMENTAL BENEFITS Compare waste generated from receipt of chemicals in concentrated form versus ready to use products EXAMPLES INCLUDE Packaging waste (plastic/ cardboard) d) Waste disposal costs Truck loads reduced CO2 reduction - Pounds - Tree Seedlings - Passenger Vehicles on the road ONE PHARMA CUSTOMER AT 13 LOCATIONS FOR ALL ,518 $350K 20.9M Tons of plastic and cardboard Savings in disposal costs (at $50/ton) Pounds carbon dioxide saved

28 SUSTAINABILITY THROUGH OTHER CONSUMABLES Trash Liners Bathroom and Break Room Paper Products Cleaners Floor Strippers Hand Soap *Each category of materials has its own qualifications that certify it as green. For more information on the Green Seal standards please visit

PAPER PRODUCTS COMPACT TOILET PAPER DISPENSERS A minimum of 50% more paper is on each roll 63% reduction in storage

Used in the correct dispenser a new roll drops once the first roll is gone What to watch out for: - Staff must be

Labor savings Paper savings ENMOTION TOUCHLESS PAPER TOWEL DISPENSERS Helps epsto eliminate cross-contamination co

29 PAPER PRODUCTS COMPACT TOILET PAPER DISPENSERS A minimum of 50% more paper is on each roll 63% reduction in storage space needed Reduces packaging by up to 95% compared to standard bath tissue. Used in the correct dispenser a new roll drops once the first roll is gone What to watch out for: - Staff must be trained to not remove partial rolls - Occupants must know expectation - Early removal eliminates the following: Labor savings Paper savings ENMOTION TOUCHLESS PAPER TOWEL DISPENSERS Helps epsto eliminate cross-contamination co at o and also reduces usage by up to 30% compared to standard folded towels. Has settings for sheet length and time delay. One at a time dispensing helps reduce waste

30 LINERS COMPARISON FINANCIAL SAVINGS Low Density and High Density Plastic Bags 1.5 mil -to- 1.2 mil 20% 40x46 -to- 33x44 21% mil -to mil 35% 38x58 -to- 37x50 16%

31 GREEN EQUIPMENT

32 GREEN EQUIPMENT Uses less water Less wastewater and chemical discharge Energy savings Secondary benefit: labor savings

33 GREEN EQUIPMENT: MICROFIBER Quick Facts: Green Cleaning with Microfiber Cloths Microfiber cleans bacteria 99% effectively: 69% better than a traditional wet mop with the same solution Microfiber is a recommended tool for green cleaning: Green Seal recommends the use of microfiber cloths and mops because they remove and hold fine particles and oil that other cloths cannot. 10x longer lifespan: Depending on quality, microfiber mops can cost double the purchase price of a conventional mop, but last 10 times as long 95% reduction in water and chemicals = money saved: 4 microfiber cloths costs $30 but lasts six years and you use only water with them, your savings could be in the $1,000s by replacing paper towels, disposable cloths/dusters, and cleaners.

GREEN EQUIPMENT Examples of eco-friendly

Filter Bucket and Wringer integrated filter

wastewater; One bucket full requires enough

34 GREEN EQUIPMENT Examples of eco-friendly operations with secondary benefits The Cricket Day Cleaning Solution, more efficient, quiet and saves energy and water Filter Bucket and Wringer integrated filter improves productivity and reduces wastewater; One bucket full requires enough clean water for a shift reducing trips to the janitorial closet Eco Save advanced purification and recycling system uses 15 gallons of water per shift. That means less water use, less cleaning solution, and 85% less wastewater going down the drain.

35 TRASHING: THERE IS NO ONE RIGHT WAY TO DO IT

36 TRASHING: DESK SIDE COLLECTION Most institutions are in this model Trash & Recyclable bins or just trash at desks and custodians service each desk Facilitates an ease of use mindset

37 TRASHING: BACK OF THE HOUSE SORTING Some clients do not require their employees to participate which opens other options: Sorting all desk trash on a daily basis Cost neutral if possible Increased recycle and compost

38 TRASHING: CENTRALIZED TRASHING Trash and recycle Additional collection by the trash/recycle janitorial staff is stations are installed discontinued from to ensure adequate office and cubicle access to discard areas. the material; average is 1 CTC for every work stations Customers are accountable for moving the material and sorting it at the centralized trash station. In most cases a small mini-bin is provided on each desk-top for the temporary storage of materials and recycle bins are removed.

39 CENTRALIZED TRASH COLLECTION

40 THE BENEFITS OF CTC For the facility manager, cost savings might be at the top of the list. Here are some additional benefits of the program: REDUCES waste to landfill REDUCES waste generated by plastic liners INCREASES awareness of staff REDUCES recyclables in the waste Extending the life of the Regarding the waste local landfill, and And the energy required they generate, and how A 25-50% decrease in reducing Green House to create and transport to separate it correctly recyclables found in the Gasses generated there them trash at sites where these programs are implemented

41 SBM S FOOTPRINT & EXPERIENCE Waste Audit Results Before and After CTC and Education Campaign Implementation ti Baseline Waste Audit After Implementation Waste Audit 1 After Implementation Waste Audit % 25.00% 20.00% 25.00% 26.00% 21.00% SBM manages over 30 million square feet of CTC space 15.00% 10.00% 5.00% 0.00% 8.00% 2.00% Site 1 Site % A series of waste audits were conducted at two sites before and after the implementation of the Centralized Trash Collection (CTC) model. The percentage of recycling in the trash dropped and continued to drop after the implementation of CTC.

42 CONTINUOUS IMPROVEMENT & OTHER CREATIVE SOLUTIONS

43 CONTINUOUS IMPROVEMENT & MANAGEMENT Measure Visual Audit Tools Results Inspections Reminder Checking in Track Cards with Staff Progress

44 ADDITIONAL CREATIVE SOLUTION IDEAS Utilizing your janitorial provider creatively for increased sustainability and highest and best use of materials. REUSE: Donation Office Supply Safety Glasses Zero Waste Moves Box Reuse RECYCLING: Plastics Styrofoam E-scrap

45 ADDITIONAL CREATIVE SOLUTION IDEAS E-waste Collection System and Office Supply ReUse

46 SAFETY GLASSES REUSE Reduces operating costs by minimizing the supply spend on purchasing new safety glasses for lab visitors HOW IT WORKS Visitors and/or staff visit labs and take a pair of safety glasses from dispenser After use, visitors and staff deposit used safety glasses in bucket underneath dispenser SBM staff pick up used safety glasses and drop them off at designated glasswash stations throughout campus Glasswash service staff wash and dry the safety glasses SBM staff picks up clean glasses and distributes as necessary

47 NEXT STEPS What does this mean to you? Questions to ask: What is my responsibility in this process and how can I drive sustainability? Contracts Incorporating language and responsibilities into contracts Performance Can it be integrated into provider KPIs and who will champion it? Hauler What other commodities can I handle? What added value do these services provide? EHS Can changing practices have secondary safety impacts in addition to environmental benefits?

48 Michael Halady National Sustainability Manager c (848) Rachel Weisslitz National Sustainability Manager c (732) QUESTIONS & DISCUSSION

Toronto Community Housing is one of the largest

GREEN OFFICE MANUAL I. GREEN OFFICE PROGRAM OVERVIEW Toronto Community Housing is one of the largest consumers of electricity, natural gas and water in Toronto. We produce hundreds of thousands of tonnes