Adrian Hardwick-Jones Vice President of Design and Technical Services. SMART DESIGN managing assets

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2 Adrian Hardwick-Jones Vice President of Design and Technical Services My Background: o Architect with a MBA o Experience in management assets across Asia o Hotels, Retail, Offices and Residential SMART DESIGN managing assets

3 As a private sector company we are commercial driven My role at Centara is quite simply: manage property assets to drive revenue and reduce costs. This entails Review and improve all existing assets (owned or managed) Build new assets with our own investment funds Help owners of build better assets under management contracts. Asset management life cycle & energy management

4 Asset Management Chasing the dollar 4

5 Recovering lost profits by improving water management

6 Centara Water Consumption 2015 January December 2015 Activity Operations Answer Total (ML) Per Activity (L/Guest Night) Centara Grand Beach Resort & Villas Krabi 179, Centara Grand Beach Resort and Villas Hua Hin 172, Centara Grand Beach Resort Samui 185, Centara Grand Island Resort and Spa Maldives 181, Centara Ras Fushi Resort and Spa Maldives 95, Centara Grand Mirage Beach Resort Pattaya 445, Centara Grand West Sands Resort and Villas 299, Centara Karon Resort Phuket 262, Centara Kata Resort Phuket 102, Centara Anda Dhevi Resort and Spa 98, Centara Grand at Central World 538, Centara Grand at Central Plaza Ladprao Bangkok 431, Centara Hatyai 138, Centara Grand Beach Resort Phuket 224, Centara Villas Phuket 45, Centara Villas Samui 57, Average litre per guest night (2014 = 636 L/GN) 591 6

7 What does this tell us? Given the global average norm for hotel guest water consumption is 300L and household is 160L we have much to do. Corporate strategy for water management is required. Good water treatment requires focus at design Poor water treatment is very expensive!

8 What do we need to do? The Basics: If you can t measure it you can t: control it manage it improve it The Solution: Business analytics, real time data, engineering software, with desktop reporting to manage water (and other energy resources)

9 Typical value chain in water usage: Purchase Storage Pretreatment Distribution costs Usage (application) Recycling/ treatment Recycling distribution costs Storage Discharge costs PM and repair costs Costs are typically % of all utility costs

10 There are many different applications in hotels. Depends on size, type (beach resort vs business), events, occupancy etc. Guest rooms Laundry Swimming pool and recreation Kitchen Air conditioning Water losses (leakages) Usage in hotels: In the past we acknowledge that little attention on intelligent water management during design and construction. Simply things such flow meters to measure usage areas were not part of the design 10

11 Consequences of poor water management: Most important: Safety and health protection against legionella (reputation, media exposure) Today as an asset manager I know: Good water management saves costs Good water treatment extends equipment life time It is also improves our image and CSR 11

12 Solutions; 12

13 Water management requires know-how and expertise: Different application/usage requires suppliers with specific application knowledge and expertise Water supply quality varies with geographical location, season and source (surface, underground, recycling) Water treatment technologies is requires specialist knowledge. There are many different applications 13

14 Asset management and investments: Water management requires investment: Flow meters at strategic locations to measure water usage in different areas Manage flow and pressure to conserve energy Water analysis meters to measure minerals, alkalinity, oxygen, ph, hardness etc Water treatment equipment (dosing pumps, chemicals) Online measurement and monitoring Agreed KPIs on above with third party suppliers 14

15 Centara is embarking on a major investment to overall our own assets Energy and engineering Management systems first contract for 6 properties signed this week Property Asset upgrade New MEP infrastructure, rooms renovations including fittings and fittings New Assets strategy investment of building about 2 hotels per annum for next 10years Best Practice in asset management including management of natural resources are at the cornerstone of these investments 15

16 What have undertaken on property 16

17 Best Practice of Water Saving 17

18 Potable Water cost in Phuket; NO. Source Cost per M3(THB) 1. City Water Water Truck Deep well Water (included treating cost) Drinking Water 7-12

19 Potable Water Consumption 2014 VS Saving in THB compare from 2014

20 Potable Water Consumption

21 Potable Water Consumption 2015 compare to the competitors Better than Best Practice

22 Environmental Certified Programme 1. EarthCheck 2. Kuoni Water Champion Achievement

23 Fresh Water Resource Management 1. KPI 2016 is 15% reduction of water consumption per guest night 2. Install water saver for faucet of washbasin at guest room, public bath room and staff locker. 3. Install water meter for main riser pipe, swimming pool, cooling tower, deep well pump, main kitchen and laundry. 4. Install water level control and monitor. 5. Reused rain water system and rain water storage tanks. 6. Change the new cooling tower system to saving water (50%) type (ROI 2 years) 6.Select to grow the type of plant with low water demand 7. Monitor the reuse water consumption

24 Example of poor water quality of condenser water system in air conditioning cooling tower. Reduce life time of cooling tower and increase energy usage in chiller and pumps

25 Additional chemical cleaning treatment is necessary due to poor water quality

26 Result after cleaning!! The point is if a proper water quality management system was in place no additional cleaning is required

27 What we can do now! 2016 Set 15% KPI target of water reduction for all 34 Centara Properties Future plan for water saving and innovations 27

28 Communication for water-saving participation - Reuse towel and linen card - Water Saving Tips in house channel, public area poster, CHR website

29 Green Team/ Water saving team Communicate the management s commitment to water reduction and the subsequent objectives and goals to all employees. Encourage staff to put forward their own suggestions for water reduction, motivate through feedback and reward success.

30 Activity - Mangrove planting - Check dam in Phuket forest

31 Reduce the water usage of toilet flush tank by 1. Adjust the level floating ball which could reduce water 1.50 litres / time 2. Provide the full bottle of water(size 1.25 litre also depends on the size of the tank) this can reduce water consumption 1.25 litres / time Suggest to take off the label of bottles to avoid any misunderstanding Cr. CGLB

32 Saving Result is 2.75 litres per 1 flush 10 times flushing can save 27.5 litres Question: How many rooms do you have? Cr. CGLB

33 Install low flow regulators/ aerators Cost is baht per piece but saving result is amazing Cr. CGLB

34 Install low flow regulator on the hand shower Cr. CGLB

35 Saving Result is litres per minute Cr. CGLB

36 Install Low Flow Regulator on the Faucets/ taps Cr. CGLB

37 Saving Result is litres per minute Cr. CGLB

38 Install Low Flow Regulator on the Rain Shower Cr. CGLB

39 Saving Result is 6 litres per minute Cr. CGLB

40 Checking Water Meter Daily - To address water leaking promptly especially in kitchen, laundry, spa, and swimming pool. - Able to compare water consumption on Benchmarking to plan for where the major water costs are and where savings can be made Did you know in Maldives properties, Engineer teams check the water meter every hour? Cr. CGLB, CRF, CIRM

41 Replace the old pipe to the durable pipe i.e. PPR - This can save water leaking from broken pipe in long term. - Durable to the sun and shockproof - Proper composited function Cr. CGLB

42 Laundry Set the plan of laundry operation before running the washer machine. Preventive Maintenance of all Washing Machine and Ozone washing Machine monthly. Cr. CGLB

43 Reused water condensation from room air- condition to cooling tower. - Install Drain Pipe of Ice making machines room to cooling tower to reuse water defrost from ice to refill in cooling tower system(save water 850 liters per day). - Install Drain Pipe of Air condition (AHU) to cooling tower to reuse condensation water from air condition to fill in cooling tower system(save 500 liters per day). Cr. CHY and CGLB

44 Reused waste water treatment for the landscape Did you know CHBR can save more than 1.8 million baht per year by using recycled waste water for the landscape? Cr. CHBR, CRF, CSBR, CPBR, CKR, CKT, CVP, CM

45 Harvest rain water in the storage tank This is how CIRM and CRF working on harvesting rain water Did you know there are rain water storage tanks in CMBR? - underneath the car park and the other one is under the restaurant

46 Set the Timer for sprinklers in the early morning or night time The very best time to water plants is in the early morning, while it is still cool. This will allow the water to run down into the soil and reach the roots of the plant without too much excess water lost to evaporation. Cr. CKC

47 Install pushing/ sensor shower near the swimming pool Cr. CMBR

48 Educating customers/ staff about water issues CHR Poster of Water Saving CHR Website water saving tips bility/water-saving-tips/

49 Going Geener Card

50 My Green Day My Green Day is the saving all resources programme in room. For guest who stay over 2 nights and refuse the room cleaning for 24 hr. We will reward with 150 baht beverage voucher per one time non cleaning. implemented in CSV, KPC, CSK, CKT, CKR, CKC, CAK, CVP

51 THANK YOU

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