Quarterly Performance Measurement Report

Transcription

1 Quarterly Performance Measurement Report Department: Environmental Protection and Growth Management Division: Environmental Planning and Community Resilience Section: Beach and Marine Resources To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the residents of and visitors to Broward County through coordinated efforts involving monitoring, management, regulation and outreach. External customer satisfaction rating N/A N/A N/A 4.50 This measure is reported annually in the fourth quarter. Number of coral reef monitoring events per year Number of miles of beach renourished The most recent phase of beach nourishment will commence in the second quarter. Percent of hatched sea turtle nests experiencing disorientation events The number of nest hatchings is often less than 50, such that even a small increase in disorientations can substantially influence the percent reported. The increase might be attributed to the location of these particular nests and greater emphasis will be placed on spatial analyses in reporting by volunteers next season. Percent of mooring buoys in a safe and operable condition Percent of publicly accessible County beaches that are of adequate N/A 93 N/A 88 dimensions to provide storm protection, recreational opportunities, and sea turtle nesting habitat This measure will be analyzed once per year using annual aerial photos. Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 1 of 23

2 Division: Environmental Planning and Community Resilience Section: Energy and Sustainability To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under current and future conditions through support for energy conservation efforts, sustainable practices, and outreach. Number of local and regional governments participating in sustainability, energy conservation, and climate initiatives implemented by the Energy and Sustainability program Number of presentations given to increase awareness of energy, climate, and sustainability issues and gain community participation in sustainability initiatives Percentage of Broward County Climate Change Action Plan priority actions completed This number reflects the number of local and regional governmental partners currently engaged in energy and sustainability supported efforts. The same quarter last year included partners from federal efforts not currently conducting work in the region this year The Climate Change Action Plan was updated in October 2015 and approved by the Commission in January The current quarter's percentage reflects the initiatives included in the updated plan that are ongoing and provide a new baseline for implementation. Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 2 of 23

3 Division: Environmental Planning and Community Resilience Section: Environmental Monitoring To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy, planning, management, and regulatory efforts. Average turnaround time in days from sample receipt to final report Maintenance and repairs of the lab's nutrient analyzer allowed for a successful analysis without interruption on more than 500 nutrient parameters, reducing the turnaround time. Number of analyses performed by Environmental Monitoring 2,773 1,635 2,773 7,700 laboratory Nutrient analysis and copper data collected in the fourth quarter of fiscal year 2015 were not finalized until after the quarter ended on September 30, Such analysis is reflected in the first quarter of fiscal year Additional microbiology analyses of Enterococci and Fecal Coliform was also added since the first quarter of fiscal year Number of sites sampled Additional sites were sampled for new projects with Cooper City and the Town of Southwest Ranches. Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 3 of 23

4 Division: Environmental Planning and Community Resilience Section: Water Resources Policy and Planning To optimize and protect the beneficial uses of water resources for the people and ecosystems within Broward County and to provide overall coordination of countywide water management efforts through governmental collaborations, planning, technical assessments, and conservation initiatives. Attendance at Water Matters Day N/A N/A N/A 3,500 Water Matters Day will be held during the second quarter of fiscal year Cumulative number of sites certified under NatureScape Broward 3,725 3,616 3,725 4,000 Initiative Number of NatureScape Irrigation Service Inspections Increase in number of inspections relative to same quarter last year is associated with evaluations conducted as a requirement for WaterSip grant sharing program for grant deliverables due December 31, Number of people trained and served per year through 4,542 4,130 4,542 15,000 educational programs and events Number of visitors to program websites 17,953 11,426 17,953 50,000 The increase in visitors to program websites relative to the same quarter in the previous year is attributed to visits to ConservationPays website associated programs, information, and contests following intense program promotions. Number of Water Resources workshops held and presentations made The increase in Water Resources workshops and presentations relative to the same quarter the previous year is associated with increased activity as part of Centennial Gardens installations. Percentage of municipalities/water control districts participating in coordinated water resource management efforts Percentage of water demand reduction for large irrigation users implementing NatureScape Irrigation Service recommendations The water demand reduction can be attributed to implementation of technology for irrigation control, achieved by installing devices obtained through a recent WaterSIP grant award. Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 4 of 23

5 Division: Animal Care and Adoption Section: Animal Care and Adoption To promote responsible ownership, animal care, and community safety; increase adoptions and awareness of our services; develop and implement life saving programs that will increase positive outcomes for shelter residents; and reduce pet overpopulation. Average response time per call (hours) 0.6 N/A Average response time for "priority one" emergency calls was 34 minutes (0.6 hours). Compliance percentage after warning 7 N/A 7 60 The compliance percentage reflects only a partial quarter of data as the warning system was not fully implemented until late November. External customer satisfaction rating Live release rate % 80 N/A Number of animals adopted 1,674 1,451 1,674 5,500 Number of animals released to rescue groups ,600 Number of animals returned to their owners via the Free Ride 132 N/A Home Program Number of animals sheltered (intake) 3,146 3,683 3,146 14,500 Number of animals sterilized 1,540 1,281 1,540 7,200 Number of foster hours 36,071 N/A 36,071 85,000 Number of mass media communications Number of pets returned to their owners at the shelter 352 N/A 352 1,400 Number of rabies registration licenses sold 28,296 20,783 28, ,000 Number of visitors to the shelter 9,643 7,321 9,643 35,000 Number of volunteer hours 1,940 2,233 1,940 9,000 Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 5 of 23

6 Division: Emergency Management Section: Emergency Management To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention, protection, response and recovery capabilities. Customer satisfaction rating 4.97 N/A Number of Broward Emergency Response Team Standard 0 N/A 0 36 Operating Procedures reviewed and approved by Emergency Management staff The standard operating procedures are typically submitted during the second quarter with final reviews conducted in the third and fourth quarters. Number of Continuity of Operations plans that are reviewed by Emergency Management staff The review of Continuity of Operations Plans remains a collaborative effort between the agencies who submit their plans for review and Emergency Management staff. Number of countywide mitigation program proposals maintained, reviewed and updated by Emergency Management staff Number of exercises conducted or participated in to evaluate plans and procedures Number of facilities that store extremely hazardous materials inspected and reported to the State by Emergency Management staff Number of health care facility emergency management plans reviewed and approved by Emergency Management staff Staff continues to review comprehensive emergency management plans for assisted living facilities as received. Percentage of Broward Emergency Response Team staff that are 30 N/A credentialed Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 6 of 23

7 Division: Planning and Development Management Section: Development Management To sustain and enhance the quality of life in Broward County by ensuring that the impacts of proposed developments are addressed through the provision of adequate facilities, services and safeguards. Average cost of agenda item presented to the County Commission 1,721 2,375 1,721 3,118 ($) Average cost of walk-in customer served for development review services ($) Average cost of walk-in customer served for environmental review services ($) Average customer wait time (minutes) External customer satisfaction rating N/A N/A N/A 4.50 A new online survey is being developed to report customer satisfaction. Impact/concurrency fees collected ($ millions) Number of agenda items presented to the County Commission Number of construction reviews processed 1, ,104 4,531 Number of walk-in customers served 4,198 4,305 4,198 17,414 Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 7 of 23

8 Division: Planning and Development Management Section: Planning To optimize efficient utilization of public resources and encourage successful private investment through planning and redevelopment initiatives to create sustainable living and working environments for residents. Number of demographic or economic data requests processed Percentage of address accuracy in E911 database Percentage of amendments to the Broward County Land Use Plan, Unincorporated Area Land Use Plan and other elements of the Comprehensive Plan in compliance and recertified, as appropriate within 6 months of adoption Percentage of County agencies utilizing GIS technology Percentage of Planning work products available electronically The current quarter value includes Broward-by-the-Numbers, Thirty Quick Facts about Broward County, and Broward Municipal Service District newsletters. Percentage of plans and reviews completed within mandated deadlines Percentage of studies, plans, reports completed by assigned date The current quarter value includes the Code Enforcement Quarterly Report and Commission Strategic Plan objectives. Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 8 of 23

9 Division: Code and Zoning Enforcement / Municipal Service District Section: Code and Zoning Enforcement To promote and protect the health, safety, and welfare of the residents of Broward County through the enforcement of the Broward County Zoning Code and the Broward County Code of Ordinances. Average clearing and disposal cost per lot ($) External customer satisfaction rating N/A N/A N/A 4.80 This measure is reported annually in the fourth quarter. Number of community standards inspections ,500 Number of customers served at zoning counter Number of junk property inspections Number of land clearance inspections ,100 Number of lots cleared by vendors Number of zoning permit inspections Number of zoning permits reviewed The increase is due to a revision in the process in which all applications are reviewed for zoning aspects at time of submission at the permit counter. Percent of complaints inspected within three days Percentage of permit applications reviewed within five days of intake Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 9 of 23

10 Division: Housing Finance and Community Development Section: Housing Administration To provide all residents of Broward County with opportunities to access safe, decent and affordable housing countywide which is the cornerstone for healthy, successful and sustainable communities. External customer satisfaction rating N/A 4.75 N/A 5.00 No customer survey data was reported in the first quarter. Number of individuals that have received counseling and/or 25 N/A assistance in regard to the impacts of foreclosure actions Number of residents that have been provided purchase assistance for new home ownership The number of new affordable multi-family units planned or 92 N/A constructed during the year The number of residents receiving assistance to rehabilitate their residences during the year Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 10 of 23

11 Division: Environmental Licensing and Building Permitting Section: Consumer Protection To provide consumer protection and education to the public in order to prevent or stop unfair and deceptive trade practices. Cumulative average number of written complaints processed per consumer analyst per year Dollar value of refunds and services returned to consumers 12,674 12,815 12,674 51,000 External customer satisfaction Number of phone calls/public contacts 1,921 1,791 1,921 7,000 Number of written complaints received Percent of written complaints closed within 30 days Volume of internet correspondence Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 11 of 23

12 Division: Environmental Licensing and Building Permitting Section: ELBP Child Care Food Services Inspection Unit To provide food inspection services to licensed child care facilities throughout Broward County in order to ensure adherence to industry accepted food and nutrition standards. Cumulative number of inspections per inspector External customer satisfaction rating Number of child care facilities inspections and reinspections conducted Number of child care facility applications processed Percent of child care facilities in full compliance as a percentage of applications received Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 12 of 23

13 Division: Environmental Licensing and Building Permitting Section: Enforcement Administration To provide high quality administrative support to the environmental regulatory divisions in the areas of enforcement preparation and issuance, Notice of Violation and Notice of Intent to File Suit case management, complaint intake management, penalty tracking and collection, and enforcement standards. Median days to settlement agreement or final order Number of complaints processed Number of enforcement actions processed Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 13 of 23

14 Division: Environmental Licensing and Building Permitting Section: Environmental Engineering and Licensing To preserve, protect and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed to reduce stormwater/non-point source pollution, encourage effective uses of our water resources, protect property from flooding, provide effective conveyance and treatment of domestic wastewater, preserve and protect freshwater and coastal wetlands, and maintain the County s urban forest. Internal customer satisfaction rating N/A N/A N/A 4.20 No surveys were collected this quarter. Licenses issued/renewed (tree removal) Number of aquatic/wetland licenses/permits issued Number of aquatic/wetland regulatory inspections performed Number of aquatic/wetland violations addressed via enforcement actions Number of regulatory water inspections performed Number of water licenses processed per FTE Number of water licenses/permits issued/renewed Number of water violations addressed via enforcement actions Percent of inspected facilities found to be in compliance with water permit/license conditions Percent of inspected facilities in compliance with permit/license conditions Percentage of municipal storm sewer systems monitored found meeting surface water quality standards Tree inspections per employee Tree inspections performed Tree licenses processed per FTE Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 14 of 23

15 Division: Environmental Licensing and Building Permitting Section: Waste Management and Inspection To protect the quality of air, water, soil and other natural resources of Broward County, as well as the health, safety, and welfare of its citizens by regulating solid waste activities and transportation activities of discarded hazardous materials, sludge and biomedical waste through licensing, inspections, and enforcement actions. Inspections performed per FTE Number of licenses and permits issued or renewed Number of regulatory inspections performed Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 15 of 23

16 Division: Licensing, Elevator and Regulatory Section: Consumer Regulatory To regulate auto repair, auto body shops, towing/immobilization companies and the sale of smoking devices in order to ensure public health, safety and welfare; through compliance with all regulations. To also prepare, investigate and process applications for certificates, permits, and chauffeurs' registrations to ensure that the public receives clean, efficient, and safe taxi/limousine service. To protect consumers from unfair and deceptive trade practices when engaging the services of a gas station, moving company or kosher food provider. Cumulative number of auto repair and auto body paint shops ,100 inspected per inspector Cumulative number of walk in customers assisted per Consumer ,200 Service representative External customer satisfaction rating N/A 3.20 N/A 4.80 No surveys were collected this quarter. Number of auto repair and auto body shops inspected ,000 Number of auto repair, and auto body and paint shop applications ,800 processed Number of auto repair/auto body complaints Number of chauffeur applications processed ,600 Number of inspections conducted on for-hire vehicles 4,716 5,618 4,716 21,000 Number of moving registrations processed Number of notices of violation issued to auto repair/body shops Number of unlicensed vehicles receiving citations Percent of citations upheld at hearings Percent of identifiable auto repair and auto body shops licensed and in full compliance Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 16 of 23

17 Division: Licensing, Elevator and Regulatory Section: Contractor Licensing Enforcement To ensure safe and sound construction by verifying that tradespersons are licensed, qualified, and that complaints are handled professionally in order to protect consumers and to ensure good construction methods are implemented. Cumulative number of complaints against licensed contractors per investigator A reduction in the number of building code inspectors/investigators has resulted in an increase in the number of complaints against licensed contractors per investigator. Cumulative number of complaints against unlicensed contractors per investigator Cumulative number of complaints received against licensed contractors Cumulative number of complaints received against unlicensed contractors Cumulative number of new certificates of competency issued per support staff External customer satisfaction rating N/A 4.88 N/A 4.90 No surveys were collected this quarter. Number of certificates of competency renewed ,400 Number of certificates of competency renewed per support staff Number of citations issued to licensed/unlicensed contractors Number of new certificates of competency issued Number of outreach activities educating the public about contractor fraud Percent of renewal licenses renewed Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 17 of 23

18 Division: Licensing, Elevator and Regulatory Section: Elevator Inspections To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of inspections, witnessing of annual testing and processing and issuance of Certificates of Operation. Elevator installations not complying with notices to correct violations within 90 days External customer satisfaction rating N/A N/A N/A 4.85 No surveys were collected this quarter. Inspections and witnessed tests performed per inspector ,110 Number of inspections performed 1,155 1,679 1,155 9,000 Number of new certificates of operation issued Number of overdue annual inspections 3,151 N/A 3,151 2,400 Number of plans reviewed ,150 Number of renewal certificates of operation issued ,400 Number of witnessed tests on elevators performed 1,742 1,802 1,742 10,250 Percent of elevators with expired certificates 39 N/A Plans reviewed per plan reviewer Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 18 of 23

19 Division: Manatee Protection Fund Section: Manatee Protection Fund To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and enforcement activities, outreach programs, and monitoring efforts, in conjunction with state-wide measures and community partners. Number of new slips issued 0 N/A 0 N/A No applications for new boat slips were received during the first quarter of fiscal year Total number of slips assigned 14,981 N/A 14,981 N/A Watercraft-related manatee mortality Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 19 of 23

20 Division: ELBP/Special Purpose Fund Section: Building Code - Contract Cities To provide the citizenry of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, and performance of inspections at affordable and competitive hourly rates for municipal client. Cumulative number of inspections performed per inspector ,800 Cumulative number of plans reviewed per plans examiner ,600 External customer satisfaction rating N/A 4.30 N/A 4.80 No surveys were collected this quarter. Number of inspections performed for contract cities 7,054 6,825 7,054 26,000 Number of plans reviewed for contract cities 3,953 3,722 3,953 20,000 Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 20 of 23

21 Division: ELBP/Special Purpose Fund Section: Building Code - Unincorporated / Airport To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood International Airport with an acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, permit issuance, and the performance of inspections or issuance of Certificates of Occupancy. Cumulative number of inspections performed per inspector ,000 Cumulative number of plans reviewed per plans examiner ,400 External customer satisfaction rating N/A N/A N/A 4.85 No surveys were collected this quarter. Number of Certificates of Occupancy issued Number of customers provided service at BCS Permit Counter 1, ,074 7,500 Number of customers served per counter support staff ,875 Number of inspections performed 1,904 1,725 1,904 10,300 Number of permits issued ,200 Number of plans reviewed ,200 Percent of plan reviews reviewed within 15 days Percentage of Florida Building Code permit inspections performed within 24 hours of request Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 21 of 23

22 Division: Pollution Prevention, Remediation and Air Quality Section: Air Quality To protect air, water, soil and other natural resources for the residents of and visitors to Broward County by sustaining and enhancing the overall air quality in Broward County. Capture rate of valid electronically-collected ambient air monitoring data Inspections performed per FTE per year Meet the state and federal ozone standard (75 parts per billion) In October 2015, the EPA strengthened the standard from 75 to 70 parts per billion. Meet the state and federal small particular matter standard ( micrograms per cubic meter) Number of active ambient air monitors Four monitors were down due to lightning strike (Davie). Number of air quality licenses or permits issued or renewed Number of compliance activities for facilities with state of Florida air permits Number of outreach or educational activities Number of people reached through outreach events 14,951 15,547 14,951 28,000 Number of regulatory inspections performed ,100 Number of violations addressed via enforcement actions Percent of days when the outdoor air quality is good Percentage of facilities and projects in compliance with permit/license conditions Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 22 of 23

23 Division: Pollution Prevention, Remediation and Air Quality Section: Pollution Prevention & Remediation To sustainably and together preserve, protect, and restore the natural environment for residents, businesses, visitors, and future generations to have an excellent place to live, work, and play. Annual program cost per site (Petroleum Cleanup) N/A N/A N/A 2,750 This measure is reported annually in the fourth quarter. Cumulative percent of contaminated sites reaching site rehabilitation completion (Petroleum Cleanup) Facility licenses maintained per coordinator (Hazardous Material 1,179 1,182 1,179 1,182 Inspection Program) Inspections performed per FTE (Hazardous Material Inspection Program) Number of licenses, permits issued or renewed ,254 Number of regulatory inspections performed (Hazardous Material 986 1, ,004 Inspection Program) Number of violations addressed via enforcement actions ,000 (Hazardous Material Inspection Program) Percent of inspected facilities found to be in compliance with permit and license conditions (Hazardous Material Inspection Program) Sites managed per FTE (Petroleum Cleanup) Quarter Ending 12/31/2015 Broward County, Florida Performance Measurement Report 23 of 23