Wastewater Abatement. Claim form for use by customers in commercial properties

Transcription

1 Wastewater Abatement Claim form for use by customers in commercial properties This form is to be completed to apply for a wastewater abatement at any metered commercial property. Please return it to: Thames Water Utilities Limited Wastewater Abatements (BBSA) Customer Services PO Box 508 Account Ref: Notification Date: SWINDON SN38 9TU / / Section A: Details of Claimant and Property A1 Company name: A2 Address of property for which the abatement is claimed: Section B: General use of water We will use the details you provide in this section of the form to help assess the quantity of wastewater discharged to a public sewer. B1 Nature of business: Employees B2 Numbers using the facilities: Guests A3 Contact details for the site: Name: Tel: A4 Address for correspondence (if different to site address): B3 How many hours per day is the property used? B4 How many days per week is the property used? B5 How many weeks per year is the property used: B6 Total Number of automatic flushing cisterns: Are these restricted? Yes No A5 If the claimant is not the owner of the property, please supply the name and address of the landlord: B7 Are there any domestic units (eg.flats) on the supply? Yes No If so, how many residents live there? Please continue to Sections C and D overleaf.

2 Section C: Other Use Please provide full details of how you use the water which does not discharge to a public sewer. C1 Please describe how the water is used and specify the volume used per annum which is not returned to a public sewer. If there is more than one type of use, please show the usage to each process. Please note 1m 3 = 1000 litres = 220 gallons NB. Where possible, please supply documentation to support your claim (for example, manufacturers literature detailing flow rates through water-using machinery). Please continue on a separate sheet if necessary. C2 Please supply meter serial numbers and latest readings where possible (black digits only). Serial Number Meter Reading Serial Number Meter Reading Serial Number Meter Reading C3 How is the used water disposed of? Section D: Declaration I wish to claim a wastewater abatement in respect of the property described in Section A of this form. I confirm that the information given on this form is correct; that I am an authorised representative of the company and that I have read the supporting notes. Signature Position Print Name Date / / In order to assess your claim, a site inspection of the premises may be necessary.

3 Wastewater Abatements for Commercial Property For commercial customers on a metered water supply our charges for the provision of wastewater services are based on the volume of water supplied. Our Charges Scheme recognises that there will be circumstances where not all of the water supplied is returned as wastewater to a public sewer. In practice, such circumstances will include: Manufacturing use: where water becomes part of the product, as in soft-drink bottling Process use: where there may be significant evaporation loss Irrigation: where there is regular watering of sports fields, or garden centres Discharge to a private outfall: where the wastewater is not conveyed to a public sewer but to a watercourse, soakaway or similar. Please note that these circumstances do not include leakage. Our Charges Scheme does not permit rebates where water is not returned to the sewer because the customer has a leaking service pipe. However, we do have a policy that permits leakage allowances in some circumstances please contact us if you would like further details. If you wish to claim an abatement, please note the following: 1. Any claim must be submitted on the appropriate claim form overleaf. 2. At least 12 months meter reading history is required before an abatement can be considered. If this is not available, we will have to defer a decision until we have a full year s record of use at the property by the applicant: where this proves necessary, the unabated wastewater charges will remain payable in the meantime and the account will be adjusted at the end of the recording period to allow for any abatement then agreed. 3. It is the customer s responsibility to demonstrate to our satisfaction that less than 90% of the water we supply to the property is returned as wastewater to a public sewer. No abatements will be granted where 90% or more of the quantity supplied is returned to a public sewer When processing a customer s claim, we will not take account of any wastewater discharged other than to a public sewer if that discharge is made unlawfully, or without the appropriate consent where such consent is required. 6. Any abatement agreed will run from the date the completed application form was received by us. Full wastewater charges are payable up to that date. 7. When processing a claim for an abatement we may need to inspect the site to establish the percentage of wastewater not returned to a public sewer. We may have to ask the customer to install a water meter on a branch pipe to confirm the quantity of process use. The abatement is valid for a minimum of 12 months from the date it was first applied to the account. We will invite you to re-apply for your abatement periodically. 8. The customer must notify us immediately of any changes in water use, processes, or staffing that may materially affect the proportion of water supplied that discharges as wastewater other than to a public sewer. 9. An abatement applies to the property for which it was agreed and will not be transferred should the customer move to another property within the Thames Water region. 10.We may inspect the premises at any time, subject to reasonable notice, to confirm the abated amount.

4 Help reduce your metered water bill Applying for a wastewater abatement is a good first step on the road to taking control of your water bills. But have you thought about other ways of saving money, simply by being aware of how you use our service? There are a number of things you can do to reduce costs by saving water: Know how much water you use. Look at your water bills over the last few years to understand how much water you normally use. Then you ll be able to check your future bills for any sudden increase in use, which may indicate leakage, or unnecessary use. Check for leakage. Remember that you the customer are responsible for the pipe from the boundary and any water leaking from your pipe (after the meter) will be included in your next bill. Keep an eye out for leakage on buried pipes by taking regular readings of your meter and by checking our bills when they arrive. If you find a leak, have it repaired promptly this will save you money and will help to protect your property from any damage that may be caused by the escaping water. Inspect your water fittings regularly and make sure there is no needless loss from dripping taps, overflow pipes, drinking fountains and so on. You can also consider other water efficiency measures, such as replacing screw down taps by spray taps and making sure that automatic flushing cisterns are regulated so that they don t flush when the building is not in use. Promote water efficiency within your company, so that all your employees are involved. You can visit our Water Efficiency website for information and tips on Saving Money by Saving Water (the 4 step plan) is a specific designed leaflet for commercial customers and you can request it on the water efficiency website. If you want to know more, why not visit our website /

5 Crop Spraying Types of crops irrigated Crop 1 Crop 2 Crop 3 Crop 4 Crop 5 Number of hectares irrigated Is the supply used for crop spraying separately sub-metered? If yes, please state meter number & reading The dates of these readings / / / / / / / / / / A) Application of spray (litres/hectares) Crop 1 Crop 2 Crop 3 Crop 4 Crop 5 Type of crop sprayed Number of hectares treated Number of applications/annum B) If you use a Bowser for spraying crops, please state make Capacity (litres/gallons) Days used per year Tanks per day Total water usage

6 Livestock Milking Cows Bullocks & Dry Cows Working Horses Pasture Horses Pigs Sheep Goats Poultry Dogs Geese Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Please list number of livestock at property for each month

7 Hosepipe / Sprinkler Hosepipe - (If you use a hand held hosepipe please complete this box) How many hours per month Months per year Type of hose Open hose Spray head Sprinkler - (If you use a garden sprinkler please complete this box) How many hours per month Months per year Flow rate (usually 9 litres per min for normal domestic use)

8 Commercial Irrigation Is the irrigation supply separately sub-metered System 1 System 2 System 3 System 4 System 5 If yes, please state meter number Please provide meter readings at least 12 months apart Dates of meter readings / / / / / / / / / / Number of irrigation units Please state manufacturers name and model number Application rate/min (found on specification booklet) Hours irrigated per day Days irrigated per year Total water usage

9 Swimming Pool Indoor Pool Outdoor Pool Do the public pay to use the swimming pool Yes No Length in metres Width in metres Depth in metres Surface area (if round) in metres Tiled area which surrounds pool in metres Months per year filled Does the backwash discharge to the sewer?* If it is drained ever - how often? Is it drained to the sewer?* Is the pool covered at any time during the year If it is covered please confirm the number of months per annum * If the water is not discharged to the sewer, please give details below

10 Water in Product Name of product Ratio of product * Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Please fill in the number of batches produced per month *Recipe for product i.e amount of ingredients per litre/cm³ of water

11 Cooling Tower Make up water Cooling tower type Evaporative Non-evaporative I s cooling tower make-up water separately sub metered? If yes please provide 2 meter reads taken 12 months apart Yes No Date 1 Reading Date 2 Reading Does the make up supply use softened water? If no what is the concentration factor figure? (This can be found on the manufacturers s pecification booklet Yes No Discharge Is the cooling tower bleed discharge separately sub metered? Yes No If yes please provide 2 meter reads taken 12 months apart Date 1 Reading Date 2 Reading I s discharge to sewers? If discharge is not to sewer how is this discharged? Yes No