elearning Outsourcing

Transcription

1 elearning Outsourcing

2 SIGNIFICANT COST ADVANTAGES FOCUS ON STRATEGIC GOALS WHY OUTSOURCE? SCALABILITY INCREASED RELIABILITY BETTER QUALITY REDUCED PROJECT RISK

3 SIGNIFICANT COST ADVANTAGES Reduces fixed costs and leverages the scalability of the service providers Estimated savings between 20-40% by outsourcing to India* *Source: Bersin Associates Offshore elearning: What Works

4 Helps your team to be scalable on demand Frees you from worrying about hiring, SCALABILITY retention, firing etc. Hugely important for smaller companies Also helps in starting projects quickly, ramping up the team much faster, and (sometimes) putting the project on hold without much additional costs

5 Brought about due to the continuous improvement as the vendor s team BETTER QUALITY handles more projects of different kinds for diverse clients Helps anticipate problems in advance, troubleshoot better when needed, and also propose value added inputs based on previous experiences

6 Defining your project while getting the RFPs ready reduces the risk to a large REDUCED PROJECT RISK extent as everything is captured in one document The development process is better managed by the vendor including proper documentation and pre-defined delivery / sign off process ensuring success of the project

7 With elearning as its core business, all processes and systems of the vendor are INCREASED RELIABILITY specifically defined and well geared up to deliver elearning products / projects There is almost no chance of those resources being diverted to some other more important tasks

8 Outsourcing helps bring greater focus to the core or strategic tasks of your training FOCUS ON STRATEGIC GOALS function without sacrificing quality or service You can plan for the future of the organization; evaluate success of training programs; implement organizational cultural change plans etc. Read More

9 CONTINUANCE CAPABILITY HOW TO SELECT A VENDOR? COSTS CREDIBILITY

10 CAPABILITY Review their website

11 Review their website Not just from the design but also from the content point of view This will give you some idea on their views and knowledge on elearning CAPABILITY

12 Review their website Check work samples CAPABILITY

13 Review their website Check work samples Check as many samples as possible Samples can provide insights into their expertise in learning design & development CAPABILITY

14 Review their website Check work samples Ask for profiles of development team members CAPABILITY

15 Review their website Check work samples Ask for profiles of development team members CAPABILITY It is better to have employees (as against vendor s contractors) working on your projects For a small business you may even want to check profiles of the owners / promoters of the business

16 Review their website Check work samples Ask for profiles of development team members CAPABILITY Understand their development processes

17 Review their website Check work samples Ask for profiles of development team members CAPABILITY Understand their development processes An elearning development process should be mature & flexible enough to accommodate the iterative nature of elearning content development

18 Review their website Check work samples Ask for profiles of development team members CAPABILITY Understand their development processes Ask how many projects have they delivered

19 Review their website Check work samples Ask for profiles of development team members CAPABILITY Understand their development processes Ask how many projects have they delivered A team that has delivered large number of projects usually has richer experience to contribute to your project and can even handle unexpected situations

20 Review their website Check work samples Ask for profiles of development team members CAPABILITY Understand their development processes Ask how many projects have they delivered Understand their working style

21 Review their website Check work samples Ask for profiles of development team members CAPABILITY Understand their development processes Ask how many projects have they delivered Understand their working style Know how they communicate and collaborate with clients on live projects, their office timing, team availability during emergencies, etc.

22 Review their website Check work samples Ask for profiles of development team members CAPABILITY Understand their development processes Ask how many projects have they delivered Understand their working style Ask about their LMS & standards competencies

23 Review their website Check work samples Ask for profiles of development team members CAPABILITY Understand their development processes Ask how many projects have they delivered Understand their working style Ask about their LMS & standards competencies Check the different LMS systems have they integrated courses with and how they test and certify compliance

24 Review their website Check work samples Ask for profiles of development team members CAPABILITY Understand their development processes Ask how many projects have they delivered Understand their working style Ask about their LMS & standards competencies Enquire about what all they would NOT DO

25 CREDIBILITY Check how long have they been in business

26 Check how long have they been in business CREDIBILITY Do a financial review to be absolutely sure that the company is profitable and hence stable In today s economic scenario, anyone who has survived 4-5 years should be reasonably stable

27 Check how long have they been in business CREDIBILITY Speak with some of their long-term customers

28 Check how long have they been in business CREDIBILITY Speak with some of their long-term customers This should tell you a lot about how well the vendor manages its customers in the long run It will also tell you if they have been able to deliver value over that period of time

29 Check how long have they been in business CREDIBILITY Speak with some of their long-term customers Enquire for proof of concept project

30 Check how long have they been in business CREDIBILITY Speak with some of their long-term customers Enquire for proof of concept project This helps in eliminating the wrong vendors who might be looking alright otherwise

31 Check how long have they been in business CREDIBILITY Speak with some of their long-term customers Enquire for proof of concept project Check for awards or any other recognition

32 Check how long have they been in business CREDIBILITY Speak with some of their long-term customers Enquire for proof of concept project Check for awards or any other recognition Winning some recognition always adds to the credibility

33 COSTS Look for the cost to quality ratio

34 Look for the cost to quality ratio COSTS Cheaper the better is not always the best philosophy

35 Look for the cost to quality ratio COSTS Ask for actual costs of the past samples

36 Look for the cost to quality ratio COSTS Ask for actual costs of the past samples Most often you would be told of costs in units of dollar per learning hour Bring down the parameters to be able to compare apples with apples

37 Look for the cost to quality ratio COSTS Ask for actual costs of the past samples Ask for a quote from competing vendors

38 Look for the cost to quality ratio COSTS Ask for actual costs of the past samples Ask for a quote from competing vendors Provide scope of work and point to a reference output and ask the competing vendors to quote on that basis

39 CONTINUANCE Check if the vendor can grow

40 CONTINUANCE Check if the vendor can grow In terms of volume of work if you wish to increase business with them

41 CONTINUANCE Check if the vendor can grow Ask how they keep up with latest trends

42 CONTINUANCE Check if the vendor can grow Ask how they keep up with latest trends Look out for some signs of continuous improvement or innovation setup within the company Read More

43 THINK LONG TERM DEFINE CLEAR OBJECTIVES DEFINE AND MEASURE QUALITY HOW TO MAKE IT WORK GET THE COMMUNICA -TION RIGHT FOLLOW PROCESS

44 DEFINE CLEAR OBJECTIVES Use well defined Statements of Work

45 Use well defined Statements of Work DEFINE CLEAR OBJECTIVES Define the level of output by using reference of previous projects (your or vendor s)

46 Use well defined Statements of Work DEFINE CLEAR OBJECTIVES Define the level of output by using reference of previous projects (your or vendor s) Study and understand the Project Scope Documents and Design Documents

47 Use well defined Statements of Work DEFINE CLEAR OBJECTIVES Define the level of output by using reference of previous projects (your or vendor s) Study and understand the Project Scope Documents and Design Documents Include any specific goals your senior management has from the program

48 FOLLOW PROCESS Allow the vendor to conform to the set processes and models

49 Allow the vendor to conform to the set processes and models FOLLOW PROCESS Emulate the set processes and models yourself

50 Allow the vendor to conform to the set processes and models FOLLOW PROCESS Emulate the set processes and models yourself Understand your role in the project process

51 Allow the vendor to conform to the set processes and models FOLLOW PROCESS Emulate the set processes and models yourself Understand your role in the project process Follow each step of the process

52 Allow the vendor to conform to the set processes and models FOLLOW PROCESS Emulate the set processes and models yourself Understand your role in the project process Follow each step of the process Graduate to the next stage only after completing the previous one

53 GET THE COMMUNICATION RIGHT Setup proper communication channels and keep them open

54 Setup proper communication channels and keep them open Create an environment of confidence & trust GET THE COMMUNICATION RIGHT

55 Setup proper communication channels and keep them open Create an environment of confidence & trust GET THE COMMUNICATION RIGHT Brainstorm on new ideas that emerge during the process

56 Setup proper communication channels and keep them open Create an environment of confidence & trust GET THE COMMUNICATION RIGHT Brainstorm on new ideas that emerge during the process Provide constructive feedback whenever there s an opportunity

57 Setup proper communication channels and keep them open Create an environment of confidence & trust GET THE COMMUNICATION RIGHT Brainstorm on new ideas that emerge during the process Provide constructive feedback whenever there s an opportunity Iron out any persistent issues in the processes or otherwise

58 DEFINE & MEASURE QUALITY Understand your team s and management s collective expectation about quality

59 Understand your team s and management s collective expectation about quality DEFINE & MEASURE QUALITY Ensure that your vendor knows and understands it clearly too

60 Understand your team s and management s collective expectation about quality DEFINE & MEASURE QUALITY Ensure that your vendor knows and understands it clearly too Define the quality assessment criteria for a program

61 Understand your team s and management s collective expectation about quality DEFINE & MEASURE QUALITY Ensure that your vendor knows and understands it clearly too Define the quality assessment criteria for a program Approve checklists that the vendor will be using for testing

62 THINK LONG TERM Think of your vendor as a possible long term partner from the very beginning

63 Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINK LONG TERM

64 Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINK LONG TERM Clear define the short term and long term goals from the vendor

65 Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINK LONG TERM Clear define the short term and long term goals from the vendor Think business performance improvement & strategic capability building beyond cost savings

66 Think of your vendor as a possible long term partner from the very beginning Invest in building their understanding of your organization THINK LONG TERM Clear define the short term and long term goals from the vendor Think business performance improvement & strategic capability building beyond cost savings Don t splurge but be ready to pay for experience and expertise Read More

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