Organizational Development & Performance

Transcription

1 Organizational Development & Performance Copyright Fors Leadership Academy 1 Project Process Donor s Perspective Assess Baseline Data Sustain/Maintain Proposed Solution Clear Objective Audience Costs Metrics Goals Reports to Donor & Stakeholders Sponsor/Stakeholders Ratify Measure Impact Goal Achieved Improved Metrics Implementation to Audience Diagnosing Fit Systematizing 2 Copyright Fors Leadership Academy 2

2 What is An Organization? 1. Social entity 2. Goal Directed 3. Designed as deliberately structured and coordinated activity systems 4. Linked to the external environment (Daft, 2007) 3 Copyright Fors Leadership Academy 3 Organizations the Phenomena Today s forward-looking, constituent-focused and member-friendly organizations are a recent phenomena in human history 4 Copyright Fors Leadership Academy 4

3 Why Do Organizations Exist? Bring together resources to achieve desired goals and outcomes Produce goods and services efficiently Facilitate innovation Use modern manufacturing and information technologies Adapt to and influence a changing environment Create value for owners, customers, and employees Accommodate ongoing challenges of diversity, ethics, and the motivation and coordination of employees (Daft, 2007) 5 Copyright Fors Leadership Academy 5 Quote The Modern organization is one of the most effective means to allocate resources we ve ever seen. It transforms great ideas into customer/constituent benefits on an unimaginable scale -- Bill Gates (Daft, 2007) 6 Copyright Fors Leadership Academy 6

4 What is OD? Environment Goals & Strategy Structure Culture Size Technology 7 Copyright Fors Leadership Academy 7 Why is OD Important? It is about performance! It is an HR term OD people are the first group cut in tough times (along with training) It should not be an HR activity This is the job of leaders in the organization 8 Copyright Fors Leadership Academy 8

5 Systematic Performance - Baldrige Leadership How senior executives lead, responsibilities to the public, good citizenship Strategic planning Strategic directions and key action plans Customer and market focus Expectations of, relations with, & satisfaction of constituents Measurement, analysis, and knowledge management Management, effective use, analysis, and improvement of data and information Workforce focus Develop org. full potential and how the workforce is aligned with objectives Process management Production/delivery and support processes are designed, managed, and improved Results Examines the organization s performance and improvement in its key areas: constituent satisfaction, financial performance, human resources, supplier and partner performance, operational performance, and governance and social responsibility 9 Copyright Fors Leadership Academy 9 Project Implementation for Organizational Performance Copyright Fors Leadership Academy 10

6 Project Design Now What? You ve assessed, designed and developed your project Now you are at a tipping point or inflection point Will it fail or succeed? You must continually communicate its importance Your role to ensure project work is implemented, and does not go to waste, is critical at this point! You don t want the project to become shelfware! 11 Copyright Fors Leadership Academy 11 Project Success Need problem statement/opportunity Assessment & Analysis Benefits & Priority Proposal Management Review Committee Sponsor Beginning or Team Representation Benchmarking Project Plan & Ratify Development Design & Development Rapid Prototyping Launch Prep/marketing buzz Involve stakeholders & managers Execution Excellence 12 Copyright Fors Leadership Academy Implementation We are here!! Launch project Baby can crawl, walk, talk Incentives Evaluation & progress Post Mortem Recognition 12

7 Projects Serve Constituents Sponsor Suppliers Strategic Plan defines projects Leaders & Mgrs. Sponsor projects Vision Org. structure projects live within it Culture/Values determine how work is accomplished Vendors & contractors Projects tap workflows Teams & Individuals processes Output with a purpose People Served Metrics measure impact Stakeholders 13 Copyright Fors Leadership Academy 13 Project Implementation Process 1. Selling 2. Securing Sponsorship 3. Implementation Team Selection, Management, & Execution 4. Assessing Fit for Project in Implementing Organization 5. Ongoing Communication 6. Change and Transition Management 7. Evaluation & Measurement 14 Copyright Fors Leadership Academy 14

8 Implementation Checklist See Checklist Handout 15 Copyright Fors Leadership Academy 15 Selling the Importance of Project Implementation Copyright Fors Leadership Academy 16

9 Continually Selling Your Project & the Importance of its Implementation Plan to continuously sell the importance of the project and its implementation to: Sponsors Stakeholders Constituents Senior Leadership team Leaders and managers within the organization Teams of members in the organization To whom will you sell, and how? 17 Copyright Fors Leadership Academy 17 Your Pitch Emphasizing the Importance of Implementation 1. Opening 2. Problem/Opportunity 3. Your Solution 4. Benefits to constituents 5. What it takes to implement 6. Specific Ask of the Stakeholder or Sponsor 18 Copyright Fors Leadership Academy 18

10 Selling the Importance of Implementation 1. Opening: Short or memorable phrase What you and your project will do Memorable A tag line or branding for your project 2. Problem/Opportunity: Summarize the customer pain or opportunity in one sentence Give an example Data used to measure it Quantify it from your needs assessment. Who is impacted, how many? Size of the opportunity 19 Copyright Fors Leadership Academy 19 Selling the Importance of Implementation 3. Your Solution Project you have designed Why it is the best solution to the problem/opportunity Expected results & how it will be measured 4. Benefits to constituents & how impact will be measured to a specific goal 5. What it takes to implement and why it is critical to follow through with implementation 6. Specific Ask of the Stakeholder or Sponsor Support in leadership team and communication Invitation to leadership team meetings Make a priority in deliverables for reward/accountability Feedback Connections, referrals 20 Copyright Fors Leadership Academy 20

11 Pitch Tips Know your audience Create an emotional opening that appeals to audience Connect with audience Provide bottomline upfront, then support with data and story Back logical arguments with data Watch level of detail Don t go too deeply into technology it s not an intelligence test Deliver effectively: Posture, eye contact, gestures, dress, movement, voice, passion, humor Use simple visuals Practice questions (esp. rude ones) use to reinforce points Tie back to original objective Tie back to emotion Have an ask 21 Copyright Fors Leadership Academy YOU are the Audience! Zero Relationship Presenting = lecturing The slide deck IS the presentation Itty bitty talking head that points to a large screen (preferably in the dark shadows) Bad Relationship Presenter IS the presentation and forms a relationship with the audience Healthy Relationship Relationship greatly affects presentation outcomes & impact! 22 Copyright Fors Leadership Academy

12 Support = a Journey Exec-head-noddingbobblehead-event Plant the seeds Customers, stakeholders, execs Pre-Sell in 1:1s & small groups 23 Copyright Fors Leadership Academy Selling Exercise You are in an elevator with a sponsor or stakeholder who can make or break the implementation of your project Prepare a 3 minute pitch about your project, emphasizing the importance of its implementation 24 Copyright Fors Leadership Academy 24

13 Securing Implementation Sponsorship Copyright Fors Leadership Academy 25 Sponsorship Who is the best sponsor to ensure the project is fully implemented? Note: this may not be the sponsor who originally initiated the project Your original project sponsor(s) did you have any? Are they in the best position to ensure the project: Is implemented successfully? Has the best possible impact on serving constituents? Do you have a leadership committee? Can it include opponents? Assess a sponsor s ability to: Take the time to meet with you Assume responsibility for the project s implementation within the org. Help execute the implementation plan Secure resources Fend off enemies of the plan, and support the team Rally those implementing the plan Hold other organizational leaders & managers accountable, and reward them Support you in senior leadership review committees Make changes if the implementation is not going well Analyze results of project impact and make subsequent decisions using the data 26 Copyright Fors Leadership Academy 26

14 Leading a Project Implementation Team Copyright Fors Leadership Academy 27 Team Selection and Management Representation cross-functional membership Passion and expertise Hand pick Secure manager buy-in Who should be on the team for the implementation phase of the project after the UNITAR fellowship? Consider: Expertise Experience Position in organization Passion Representation 28 Copyright Fors Leadership Academy 28

15 Project Implementation Takes Discipline Discipline to Implement a Project Use team development processes you have learned Create a Team Plan for reward, accountability, alignment Team Deliverables Plan Team Process Plan Individual Deliverables Use a breakthrough systems approach Conduct Work Reviews Leaders need to hold 1:1s to check individual deliverables & remove barriers Use Effective Meetings Track Action Items Follow up 29 Copyright Fors Leadership Academy 29 Exercise: Sponsor and Team Membership Check Who is the best sponsor for overseeing the implementation of your project after this Fellowship? Who should serve on a leadership committee? Who is the best project implementation team leader? Who should be members of the team? Why? Prepare a 2 minute presentation to review these topics with this audience 30 Copyright Fors Leadership Academy 30

16 Project Fit in the Organization Implementing Your Project Copyright Fors Leadership Academy 31 Identifying Fit & Leverage Points 1. Vision and strategy 2. Structure 3. Culture 4. Execution excellence within existing or new processes 5. Performance management Leaders, managers, team leaders, org. members Organizational incentives 6. Communication 7. Measures of Success Goal: Fit your project within system, or help change system as needed Pilot, tryout and get quick wins Objective: Knit your project into the fabric of the organization 32 Copyright Fors Leadership Academy 32

17 Vision & Strategy Fit What is the vision of the implementing organization What does it plan to produce in the next 3-5 years? How will it serve its constituents? What is the current strategy? Priorities for this year Indicators Questions: How does your project align to and serve this strategy? Why is your project a priority within this strategy? How does the project help the organization move toward the vision and strategy? How does measuring your project s success link into the organization s indicator set? 33 Copyright Fors Leadership Academy 33 Structural Fit What is the structure of the implementing organization? Where does your project fit in the org. chart (who would do the work)? Who is on the stakeholder map? Where do your sponsor, stakeholders, and other advocates sit in the chart? Which senior leader is responsible for the implementation? Which are the implementing teams? Who, how many? Who makes decisions about the implementation? Is the project an org. priority & will there be accountability/incentives? Do members of the implementing org. have skills needed? Who will support them in implementation? Will their managers? Is it part of their deliverables and a priority compared to other work? Which other teams will the implementing teams engage? Can one group implement it alone? Are there cross-group dependencies? 34 Copyright Fors Leadership Academy 34

18 Culture Fit What are the organization s stated values? How does your project align to these values? Do leaders role model these values? What are their actual behaviors? What do they do vs. what they say? What are the observable behaviors that are rewarded in the organization? Note: They may or may not be the values How does the benefit your project provides to constituents align to the values? What are the external culture implications that impact the implementing organization? Is your project ready to be implemented in the region where the organization exists and the target audience resides? Can it be customized for various constituents? 35 Copyright Fors Leadership Academy 35 Process Fit What are the primary work-flow processes in the organization (how work gets accomplished)? Processes are often characterized by input, action, and output Which processes are ready-made to support your project implementation? Which are not? What can you do about it? 36 Copyright Fors Leadership Academy 36

19 Performance Management Fit How are leaders, managers, & members rewarded & held accountable in the organization? Will people be held accountable for implementing your project? Will they be rewarded? Specifically, how will the following individuals be rewarded and held accountable? Sponsoring leader Leaders of the organization what is their role? Managers of teams and individuals what is their role? Teams Individuals Are there organizational rewards for accomplishing high priority goals? Example: Employee bonus for everyone accomplishing high priority organizational goals? 37 Copyright Fors Leadership Academy 37 Organizational Fit Exercise Prepare a 5 minute presentation, summarizing how well your project fits within the implementing organization. Items to cover: Vision/strategy Indicators Structural Culture Processes Performance Management If there is fit, why? How will you maintain it? If there is not fit in an area, is that OK? What will you do to create fit or overcome the lack of fit? 38 Copyright Fors Leadership Academy 38

20 Communication Copyright Fors Leadership Academy 39 Communication Will you or someone implementing the project ensure: Advertising/Marketing is conducted Pre-packaged leader and manager kits are available May include ghost-written s Leaders discuss the importance of your project s implementation through communication channels Vision/strategy materials communicate the project as a top priority Regular communication about the project occurs to constituents Regular progress reports about the project are provided to the sponsor, stakeholders, and leadership team Include progress to metrics, status of risks and mitigation plans Overall: What is the communication plan for your team s implementation, containing these and other communication elements? 40 Copyright Fors Leadership Academy 40

21 Measurement Copyright Fors Leadership Academy 41 Measurement How does the organization measure its success? What is measured? Why is this measured? Is it used? How? What are the goals, levels and trends of the following measures: Quantity Quality Budget Time/deadline Constituent Satisfaction Product/service satisfaction Support Who measures? Who gathers the data and analyzes it? Who reports it and how is it reported? 42 Copyright Fors Leadership Academy 42

22 Measurement How is your project a part of the organizational indicators? If there are issues with the project and its implementation: Who will measure, analyze, and do something about it? How will the Fellows project team help with the process, if at all? What are your project indicators? Do they contain implementation measures? Should they? 43 Copyright Fors Leadership Academy 43 Measurement Exercise Prepare a 5 minute presentation about project measurement Summarize the basics concerning measurement: 1. How does the implementing organization measure its success? 2. How will the overall project be measured? 3. How will the implementation phase be measured? For the success of your project: 4. How will these three above be aligned? 5. How will the project impact be measured, to ensure it achieves its goal (as stated in the assessment, opportunity/problem statement section)? 6. How will reporting of the project & implementation phase occur? To the sponsor, stakeholders, org. leadership, leaders/managers, and members of the org. To constituents who are impacted by the project? 7. Who will manage the product long-term, analyze data & make needed changes? 44 Copyright Fors Leadership Academy 44

23 Scaling Project Success 1. How will this project be proliferated to other target audiences who could benefit? Why or why not? To whom and why? When? 2. Which level of support would be needed? 3. What is the marketing that would be involved? 4. Who would provide resources to pay for it? 5. Would the Fellows team be involved in such an effort? How? 6. What are the risks and barriers? How would they be overcome? 7. Who would own scaling the project? 45 Copyright Fors Leadership Academy 45 Resources Books: Bridges, William, Managing Transitions (2003). Cambridge, MA: Da Capo Press. Daft, Richard L. Organizational Theory and Design (2007). Mason, OH: Thomson. Kotter, John P. Leading Change (1996). Boston, MA: Harvard Business School Press. Website: Baldrige Performance Excellence Criteria: 46 Copyright Fors Leadership Academy 46

24 Panel Presentation Rules Each group creates a project implementation plan using their checklist Prepares a 10-minute presentation to the panel Teams must manage their presentation time and questions during that period, as 10 minutes is a hard stop During the presentation, all workshop participants and panelists rate the presentation, using the Project Implementation Checklist. At 10 minutes, non-presenting teams huddle to consolidate feedback and discuss their feedback (10 minutes). Each workshop participant s checklist (with feedback notes) are given to the presenting team Panelists also complete the Project Implementation Checklist and once teams have discussed, provide their feedback to the presenting team (5 minutes) Final ratings include the following: A rating of green (this project is ready and should be implemented) A rating of yellow (this project is ready if more work is completed) A rating of red (this project is not ready for implementation) 47 Copyright Fors Leadership Academy 47