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1 DQS AUDITOR Auditing software with meaningfull reports

2 Flexible Solutions for your internal and second party Audits Download Demo Easy to Install Browse to the installation link: You will be prompted to either Run or Save the file, select the Run option The DQS auditor will be installed and will start automatically. See installation Guide For whom? For companies and consultants who wish to conduct internal and second party audits in line with international and regulatory requirements with meaning full reports Protocols Comes standard with 3 management System protocols (QMS, EMS and OHS)

3 About DQS Auditor Introduction Foreword The protocols developed for DQS Auditor by DQS South Africa (Pty.) Ltd Methodology. The purpose of these protocols is to provide a methodology to measure performance of management Systems and was developed on customer demand. The foundation of these protocols is based on the requirements of OHSAS 18001:2007; ISO 9001:2015 ISO 14001: 2015 and beyond. These protocols can be customised further should the client want to include additional operational control measures. For an organization to achieve excellent performance in OH&SEQ, its leadership must commit to establishing, implementing and maintaining an efficient management system that involves all personnel and strives for continual improvement in performance standards. Assessing is characterized by reliance on a number of principles. This makes the assessment protocols an effective and reliable tool in providing information on which an organization can act to improve its OH&SEQ performance. Adherence to these principles is a prerequisite for providing assessment conclusions that are relevant and sufficient and for enabling assessors working independently from one another to reach similar conclusions in similar circumstances. It is extremely important that internal and external assessments add value and is valued by those touched by the process. The use of the DQS Auditor combined with the protocols can provide a very structured systematic approach and provide a detailed report using dedicated software. Demonstration of successful implementation of these protocols can be used by an organization to assure interested parties that an appropriate management system is in place and progress achieved towards the required performance. Compliance with these Protocols cannot confer immunity from legal obligations that an organization has to comply with.

4 DQS Auditor Methodology Methodology used for answering the OH&SEQ Protocols The techniques for providing compliance are provided for in the protocol. This is in the form of blocks on the right side of each page of the working copy. NA NC PC C Each question has a mechanism for indicating compliance. The types of mechanisms included are: 1. Not-Applicable - NA Assessors can make a question not applicable (NA) if the work being evaluated does not apply to the organization. Any question marked not applicable must be justified by the organization. If a question is scored Not Applicable the electronic protocol will ensure that this question will not be considered as part of the compliance percentage 2. Non-compliance - NC Questions will be marked non-compliant by the assessor if there is no evidence or at least 39% has not been achieved by the organization. 3. Partial compliance - PC The organization has to demonstrate at least 40% compliance to the questions in the protocol. 4. Compliance - C The organization has to demonstrate as a minimum 80% compliance to the questions in the protocol. GUIDELINES FOR SYSTEM ASSESSMENTS Assessments should be conducted as per ISO 9011 International Standard guidance Assessing is characterized by reliance on a number of principles. These make the assessment an effective and reliable tool in support of management policies and controls, providing information on which an organization can act to improve its performance. Adherence to these principles is a prerequisite for providing assessment conclusions that are relevant and sufficient and for enabling assessors working independently from one another to reach similar conclusions in similar circumstances. The following principles relate to assessors. Ethical conduct: the foundation of professionalism Trust, integrity, confidentiality and discretion are essential to assessments Fair presentation: the obligation to report truthfully and accurately

5 DQS Auditor Methodology Assessment findings, assessment conclusions and assessment reports reflect truthfully and accurately the assessment activities. Significant obstacles encountered during the assessment and unresolved diverging opinions between the assessment team and the organization are reported. Due professional care: the application of diligence and judgment in assessing Assessors exercise care in accordance with the importance of the task they perform and the confidence placed in them by clients and other interested parties. Having the necessary competence is an important factor. Further principles relate to the assessment, which is by definition independent and systematic. Independence: the basis for the impartiality of the assessment and objectivity of the assessment conclusions Assessors are independent of the activity being assessed and are free from bias and conflict of interest. Assessors maintain an objective state of mind throughout the assessment process to ensure that the assessment findings and conclusions will be based only on the assessment evidence. Evidence-based approach: the rational method for reaching reliable and reproducible assessment conclusions in a systematic assessment process Assessment evidence is verifiable. It is based on samples of the information available, since an assessment is conducted during a finite period of time and with finite resources. The appropriate use of sampling is closely related to the confidence that can be placed in the assessment conclusions.

6 Solutions for your Business DQS is your partner for business solutions. We create added value through tailor-made assessments. About DQS Group Almost three decades of expertise DQS is one of the leading certification bodies for management systems worldwide. Under the strategic leadership of DQS Holding based in Frankfurt, Germany, all companies of DQS strive for one common goal: to improve our customers management systems by offering valueadding assessment services. The group has built a global presence, with currently 82 offices in 75 countries, and more than 2,500 auditors. The founding of DQS (German Registrar for Management Systems) by DGQ (German Society for Quality) and DIN (German Institute for Standardization) in 1985 was the first step towards DQS Group as it is today. In addition to these founding partners, Underwriters Laboratories Inc. (UL), based in Northbrook, Illinois also holds shares in DQS. The assessment, evaluation and certification of management systems, processes, and organizations is our core business. Contact: Jaques Tel.: info@dqs.co.za Internet: