PUBLIC UTILITY E 2017 TRAINING PROGRAMS. for Utility Regulators and Professionals

Transcription

1 PUBLIC UTILITY I T RESEARCH E R CENTER E 2017 TRAINING PROGRAMS for Utility Regulators and Professionals

2 TABLE OF CONTENTS Letter of Invitation from our Director, Dr. Mark Jamison page 1 PURC Training Overview page Upcoming PURC Trainings Live Trainings: PURC/World Bank International Training Program on page 4-9 Utility Regulation and Strategy January 9-20, 2017 June 12-23, 2017 PURC Leadership Workshop: Practicing Leadership page in a Political Environment January 21, 2017 June 24, 2017 PURC Advanced International Practices Program: Energy Pricing page Benchmarking Infrastructure Operations page Advanced Topics in Telecom Policy and Regulation page Customized Trainings page Online Trainings: Comprehensive Regulatory Impact Analysis page 20 Spring and Fall 2017

3 Dear Utility Professional, Welcome to our 2017 catalogue. In the following pages you will find opportunities for taking your professional skills to the next level, helping you to become among the elite in your industry. Professionals like you who have participated in our programs have become prominent experts and have transformed their work so that their organizations and countries are recognized as leading the way in utility infrastructure. We at PURC are honored to contribute to these important advances by providing you and your peers the analytical tools and leadership skills you need. As an internationally recognized academic center that is continually engaged to help solve real world challenges, we at PURC constantly align our programs and research with the best knowledge and insights that scholars and practitioners have to offer. We teach the principles and practices underlying effective utility policy, regulation, management, and leadership. During our programs, you will experience an unparalleled immersion into the practical knowledge and intellectual depth of both best practices and cutting edge thinking. Through case studies, debates, exercises and lectures, you will learn from our world class faculty and practiced professionals. From live training programs hosted at the University of Florida to locally hosted programs across the globe to online learning options, we seek to provide you with the best professional development you can find. We invite you to learn about our trainings scheduled for 2017 and encourage you to submit your application today. My colleagues and I look forward to working with you. Sincerely yours, Mark A. Jamison Director, Gunter Professor Together, we can achieve our vision to have expanded deployment and efficient delivery of utility services in all countries. PURC Team

4 Who Should Participate In Our Standing, Customized or Online Trainings: Mid- to senior-level utility regulators and regulatory strategy executives from utility companies Our training programs are designed for a select group of mid- to senior-level utility regulators from the Organization for Economic Cooperation and Development (OECD), non-oecd countries, and regulatory executives from utility companies in the telecommunications, electricity, gas, and water industries who are currently undertaking infrastructure reforms. The overall number of participants is limited in order to give individuals substantial opportunities to interact with faculty and peers during lectures, sectoral breakout sessions, and small group discussions. With the goal of achieving sectoral and regional balance, participants will be selected according to their experience (see the Application and Payment section for deadlines and notification). The sessions will be conducted in English, so participants should have a good command of the English language. A Certificate of Completion with CEUs (Continuing Educations Units) will be presented to all participants recognizing their training experience and commitment to continued learning. How Our Live Programs Are Structured and Delivered: Our live programs involve lectures, sector-specific case studies, practical exercises, and discussions with leading utility experts. A typical live training day starts at 8:30 in the morning and finishes before dinner at 6:30 in the evening, featuring a combination of three to four plenary presentations and one to two break-out sessions for case studies. Topics are presented in a manner that emphasizes their interrelationships. Lessons are drawn from cross-sectoral comparisons and national experiences. We know that learning extends beyond the classroom. Short breaks between sessions as well as meal times provide additional opportunities for participants to share expertise and experiences with one another. Lectures: Plenary presentations will be used to illustrate fundamental principles in utility regulation and pro-competitive sector policies, showing the strengths and limitations of alternative approaches. A wide range of country and sectoral examples will highlight the experience in different regulatory jurisdictions. Active involvement by participants is encouraged. Sector specific sessions: Break-out sessions give participants the opportunity to apply principles and techniques to sector-specific situations. Some sessions involve presentations by sector experts. Others are highly interactive and involve discussions to examine crosscountry experiences. Case study teams: Participants are grouped into small, cross-sectoral and cross-regional teams. These teams work on specific regulatory assignments and develop recommendations. Financial techniques: Participants learn how to get the right financial information, determine the cost of capital, analyze and adjust financial statements, and assess the financial effects of regulatory policies. The purpose, content, enforcement, analysis, and confidentiality of utility reports are emphasized. Policy implementation skills: Participants explore how regulatory institutions can enhance the credibility and legitimacy of regulatory commitments. Effective regulation involves a well-defined rule-making process, identifying data requirements, collecting information, auditing information for accuracy and relevance, organizing hearings and consultations, establishing effective communication with the public on regulatory issues and where applicable, resolving disputes among stakeholders. Agency management: The effective management of regulatory institutions requires careful attention to internal procedures, including team management, staff development, funding, and contracting out of agency functions. Experienced regulators share their knowledge of effective administrative procedures with participants. Leadership experts explain how to help organizations and stakeholders adapt to new circumstances and policies. Where Our Live Training Programs Are Held: PURC is part of the University of Florida, one of the largest universities in the nation with 50,000 students and a distinguished faculty of more than 5,000. Our live trainings are held in Gainesville, Florida home of the University of Florida and the foundation for the Gator Nation. These trainings are usually delivered at the Hilton University of Florida Conference Center Gainesville : 1714 SW 34th St., Gainesville, FL 32607, (352) The state of Florida is known worldwide for its beaches and wildlife, warm climate, and attractiveness to national and international business. Gainesville is located in north central Florida about halfway between the Atlantic Ocean and the Gulf of Mexico. The city is close to Orlando (Disney World), Tampa, Jacksonville, and the old Spanish town of St. Augustine. 2 Public Utility Research Center

5 Benefits of Attending: Alumni of PURC Trainings tell us the benefits of attending our training last a lifetime and significantly impact nations. We take our role in training, empowering, and equipping regulatory professionals seriously. For each program we seek out the best faculty, research current issues and concerns, and look ahead to changes coming in this space. We do this with one goal in mind: A world class training, delivering an unparalleled experience for all attendees. Those who complete our courses will have earned: A Certificate of Completion recognizing your training and commitment to professional development An invitation to the Academy of Regulatory Professionals* (See below) contact hours 3-7 Continuing Education Units *The Academy of Regulatory Professionals is a community of recognized experts who dedicate themselves to the understanding of regulatory issues and practices, developing new knowledge, and mutual professional growth. Membership is by invitation only. PURC training is ideal for those wanting to: Advance their countries to be leaders in the field Be on the leading edge of current best practices and forward thinking in utility regulation Take a giant leap in their long term career development Accelerate their learning for the quickest implementation in their organization Be trained by some of the world s leading scholars and professionals in utility regulation and economics Be mentored through an internationally recognized program Learn methods of translating principles to practice in their country How to apply to our courses: Applications can be made online through our website Selection of participants will be made by the program s Admissions Committee. Criteria for selection will be based on the applicant s current position, relevant professional expertise, and on achieving a balanced cross-sectoral, cross-regional, and national representation. Applicants will be informed of their status via . Leadership in Infrastructure Policy 3

6 PURC/World Bank International Training Program on Utility Regulation and Strategy January 9-2, 2017 and June 12-23, 2017 Why You Should Attend: This intensive program represents an exciting and significant opportunity to enhance the professional competence of utility regulators and senior company staff. More than 3218 utility professionals from 153 countries have participated in this premier program since During that first program and every program since, our course participants have learned about ongoing infrastructure reform programs, heard from some of the world s leading authorities, and offered their own insights on regulatory policies. This is an unparalleled experience to learn problem-solving techniques complemented by an international exchange of ideas and experiences. The program offers an international forum for the dissemination of relevant best practices and research. It is specifically tailored to the professional requirements of utility regulators and service provider regulatory staff. The program is designed to enhance the economic, technical, and policy skills required for implementing policies and managing sustainable regulatory systems for infrastructure sectors. Join the PURC/World Bank International Training Program graduates in contributing to improved regulatory performance in the electricity, telecommunications, water, and gas industries. Together we can build a world with expanded deployment and efficient delivery of utility services in all countries. The training program involves 10 full days of lectures, sector-specific case studies, practical exercises, and discussions with leading utility experts. A typical training day starts at 8:30 in the morning and finishes before dinner at 6:30 in the evening, featuring a combination of three to four plenary presentations and one to two break-out sessions for case studies and sector-specific applications. Short breaks between sessions as well as meal times provide additional opportunities for participants to share expertise and experience with one another. 4 Public Utility Research Center

7 PURC/World Bank International Training Program on Utility Regulation and Strategy Program Focus: Based on discussions with representatives from regulatory institutions in more than 100 countries and a continuous needs assessment, The World Bank and PURC have identified seven broad topics that will be covered during this two-week training course: I. Market Reform and Regulation of Network Industries Why are countries reforming their utility sectors? What are the basic approaches? What are the constraints to introducing competition in network industries? What are key economic and legal principles for ensuring their sound implementation? How should the interface between monopoly and competition be regulated? What are the impacts of different forms of vertical separation and service unbundling on competition and regulation? II. Financial Analysis for Utility Regulation What principles and practices of cost accounting can be applied to the treatment of operating costs, capital expenditures, depreciation, and taxes of utility companies? How can regulators determine the cost of capital and assess the projects, particularly in countries with scarce or unreliable cost information? How do regulatory practices affect risk for investors and customers? What are the information requirements for regulators? How can regulators improve data quality and minimize information rents? III. Principles and Application of Incentive Regulation What should be the extent of regulation? What are the trade-offs between flexibility and predictability of regulatory arrangements? What has been the experience with alternative schemes of incentive regulation? What incentive rules promote competition, efficiency, and innovation? What are the strengths and limitations of alternative forms of price regulation? How does the choice of regulatory scheme affect the system s overall credibility, efficiency, and legitimacy? What has been the experience with conducting price reviews under alternative incentive systems? IV. Non-Price Aspects of Utility Regulation What rationale and methods are used for introducing performance standards and incentives related to quality of service, health, safety, and environmental factors? How can regulators develop and implement systems for improving service to the poor? What are effective regulatory strategies for monitoring performance and enforcing compliance? V. Managing the Introduction of Competition in and for the Market Where can competitive forces be introduced or strengthened? What policies hinder competition and which promote competition? When should regulators intervene in market structure? What has been the experience with different types of market mechanisms for unbundled utility services? How should regulators apply competition rules and antitrust principles? VI. Rate Structure What are key considerations in rate design? What rate design options create win-win opportunities for customers and investors? How do the joint and common costs associated with network industries affect pricing rules? How does the introduction of competition affect decisions about tariff rebalancing, cross-subsidization, and funding of social obligations? How does regulation affect providers investment and service strategies? How should universal service obligations be developed and funded? VII. Managing the Regulatory Process What are key considerations for the establishment and functioning of regulatory institutions? How can the regulatory process promote legitimacy and credibility of regulatory decisions? What leadership practices improve regulators effectiveness? What strategies are at the disposal of regulators to effectively manage complex and often politically sensitive negotiations involving government, investors, consumers, and other interest groups? What has been the experience with alternative mechanisms for consensus building and dispute resolution? What strategies can regulators use to effectively communicate with the public? How can regulators become more efficient and effective in accomplishing their tasks in different institutional settings? A number of topics require a basic understanding of economic and financial analysis while others present an overview of comparative administrative law and rule-making procedures. A complimentary, optional Basic Economics Training is offered to attendees on check-in day, Sunday, January 8th, 2017/Sunday, June 11th, Sectoral and country cases are also used throughout the course. Leadership in Infrastructure Policy 5

8 Our International Faculty The international faculty has been assembled from regulatory institutions, The World Bank, leading universities, infrastructure companies, financial institutions, and other international organizations. Faculty are selected on the basis of expertise, experience, and communication skills. Listed below are some from past programs. Ronald Brisé, Commissioner, Florida Public Service Commission Dr. Johannes Bauer, Professor and Chair of the Department of Media and Information, Michigan State University Dr. Roxana Barrantes-Caceres, Professor, Pontifica Univeridad Catolica del Peru Dr. Sanford Berg, Director, Water Studies, Public Utility Research Center, University of Florida Dr. Mark Jamison, Director, Public Utility Research Center, University of Florida Dr. Lawrence Kaufmann, Partner, Pacific Economics Group Dr. Michael Klein, Director, Private Sector Advisory Services, The World Bank Dr. Theodore J. Kury, Director, Energy Studies, Public Utility Research Center, University of Florida Patrick Masambu, Chief Executive, Uganda Communications Commission J. Paul Morgan, former Director General, Office of Utilities Regulation, Jamaica Ernest C. A. Ndukwe, CEO and Executive Vice Chairman, Nigerian Communications Commission David Brevitz, International Utility Regulatory Consultant, Brevitz Consulting Services Jorge Ivan Ramirez, General Manager, Intransforming Consultants Dr. David Sappington, Eminent Scholar, Director, Robert F. Lanzillotti Public Policy Research Center, University of Florida Dr. Don Stockdale, Former Deputy Chief, Federal Communications Commission Stephen Bereaux, Utilities Regulation and Competition Authority (URCA), The Bahamas Darick Jonis, Chief Executive Officer, Aqualectra Dr. Anton Eberhard, University of Cape Town and former Board Member, National Energy Regulator, South Africa Daniel W. L. Fessler, S.J.D., former Partner, Holland & Knight Dr. Vivien Foster, Lead Economist, The World Bank Cedric Wilson, Office of Utilities Regulation (OUR), Jamaica Araceli Castaneda, Director of Leadership Studies, Public Utility Research Center, University of Florida Rauf Tan, Commissioner, Energy Regulatory Commission, Philippines Dr. Rajnish Barua, Executive Director, National Regulatory Research Institute Dr. Robert E. Thomas, Associate Professor, Department of Management and Legal Studies, University of Florida Sophie Tremolet, Economist and Institutional Specialist, Tremolet Consulting Tim Ward, Vice President, Intermedia Communications Sudharma Yoonaidarma, Dean, Faculty of Law, University of the Thai Chamber of Commerce Our past presenters have extensive professional experience in over 70 countries. A comparable faculty will make presentations in This course is a must for all involved in utility regulation. It is balanced, well thought out in its content and presented by an excellent faculty and very experienced consultants. Regulator-Africa For a policy-maker, the seminar provides a rich overview of the challenging requirements of a regulatory environment. It provides principles and practical tools for dealing with the complex demands of the everyday business of a regulatory agency. Regulator-Latin America 6 Public Utility Research Center

9 PURC/World Bank International Training Program on Utility Regulation and Strategy Application and Payment: To be considered for the course, each applicant must submit a completed application form by or before the application deadline (shown below). Selection of participants will be made by the program s Admissions Committee. Criteria for selection will be based on the applicant s current position, relevant professional expertise, and on achieving a balanced cross-sectoral, cross-regional, and national representation. Qualified applications received after the application deadlines will be accepted based on availability. Sessions will be conducted in English, so participants should have a good command of the English language. Accepted applicants will be sent a notification letter and an information packet via . Full payment must be received by the payment deadline in order to guarantee your seat at the program. If full payment is received after the payment deadline and if there are seats available, this may result in alternate hotel accommodations arranged at the discretion of the PURC Program Committee. There is a cancellation deadline for each program (see chart below.) Cancellations received after this date (in writing) will allow a refund of 70% of the registration fee. Program Application Deadline Payment Deadline Hotel Nights Basic Economic Training Cancellation Deadline 2:00pm-5:30pm January 2017 November 4, 2016 November 18, 2016 January 8-21, 2017 January 8, 2017 November 25, 2016 June 2017 April 14, 2017 April 28, 2017 June 11-23, 2017 June 11, 2017 May 5, 2017 Course Fee US $6,700 for utility regulators or US $7,900 for staff from private or public infrastructure companies. The fee includes: Program tuition Living accommodations for 13 nights Most meals (Monday-Friday) breakfast, refreshment breaks, lunches, and six dinners Welcome Reception and Awards Dinner Reading and classroom material Plant visit, campus tour and transportation to a shopping area Basic Economic Training **Note: Trips to Disney World/Orlando, Florida and Kennedy Space Center will be organized during the middle weekend for interested participants. The cost is not included in the program fee. Venue: The Hilton University of Florida Conference Center in Gainesville, Florida. (page 2) The facility includes plenary rooms, break-out rooms, and study areas. Apply for acceptance at The program provided an excellent opportunity for learning regulation techniques. I strongly recommend the program for all who are engaged in the regulatory process. Regulator-Middle East This program includes an excellent mix of faculty with relevant international, as well as hands-on experience. As a result, they were able to effectively combine theory and practice. Above all, excellent quality of discussion triggers the thought process to expose and expand frontiers of knowledge in utility regulation. Regulator-Middle East Leadership in Infrastructure Policy 7

10 PURC/World Bank Bank International Training Program on on Utility Regulation and and Strategy Preliminary Course Calendar 1st Monday 1st Tuesday 1st Wednesday 1st Thursday 1st Friday Session 1 8:30-10:15 Session 6 8:30-10:00 Session 12 8:00-10:15 Session 16 8:30-10:15 Session 21 8:30-10:15 Welcome and Overview I. Market Reform: Fundamentals of Regulatory Systems I. Market Reform: Sectoral Experiences in Reform t - WRUF & WUFT Studio Tour 8:30-10:15 e & w - III. Financial Techniques: Rate of Return Tools IV. Incentive Regulation: Price Cap Regulation e & w - IV. Incentive Regulation: Case Study in How to Conduct a Price Review t - Consumer Protection Session 2 10:30-12:00 Session 7 10:15-11:30 Session 13 10:30-12:00 Session 17 10:30-11:45 Session 22 10:45-12:00 I. Market Reform: Lessons from the Power Sector Reform and Regulation in Africa I. Market Reform: Establishing Regulatory Policies III. Financial Techniques: Determining Cost of Capital III Financial Techniques: Elements of Finance IV. Incentive Regulation: Performance Based Regulation e & w - IV. Incentive Regulation: Techniques for Improving Utility Efficiency t - I. Market Reform: Interconnection Laws Session 3 1:45-2:15 Session 8 11:45-1:00 Session 14 1:00-2:45 Session 18 1:00-2:00 Session 23 1:00-2:30 I. Market Reform: Case Study on Choosing Regulatory Priorities I. Market Reform: Issues in Sectoral Reforms III. Financial Techniques: Case Study and Analyzing Financial Statements V. Incentive Regulation: Sector Cases e & w - V. Non-Price Issues: Performance Standards and Social Considerations t - Interconnection Dispute Resolution Session 4 2:15-3:30 Session 9 2:00-3:15 Session 15 3:00-4:30 Session 19 2:15-3:45 Session 24 2:45-4:00 e & w - I. Market Reform: Reform and State- Owned Enterprises t - ICT Convergence e & w - I. Market Reform: Practices in Sectoral Reforms t - Interconnection Pricing e & w IV. Incentive Regulation: Rate of Return Problem t- Radio Spectrum Management IV. Incentive Regulation: Risk Mitigation Strategies VII. Regulatory Process: Independent Management Issues Session 5 3:45-5:00 Session 10 3:30-4:45 Afternoon Activities: Session 20 4:00-5:45 e & w - I. Market Reform: Options in Market Reform t - ICT Strategies e & w - II. Competition: Economics of Market Structure t - Net Neutrality Session 11 5:00-6:15 Campus Tour and/or Trip to Shopping Center IV. Incentive Regulation: Case Study in the Design and Implementation of Hybrid Systems e & w - II. Competition: Cases in Market Reform t - Over The Top Services 8 Public Utility Research Center

11 This course puts the most important regulatory issues in perspective and provides excellent background for present and future regulators. Regulator-Europe 2nd Monday 2nd Tuesday 2nd Wednesday 2nd Thursday 2nd Friday Session 25 8:30-10:15 VI. Rate Structure: Pricing Objectives and Options in Network Industries Session 30 8:00-10:00 w- Water Reclamation Facility Tour 8:30-10:15 e- VI. Rate Structure: Sector Issues: Basic Techniques Session 35 7:45-9:30 and 8:30-9:45 e- Energy Tour t- Infrastructure Sharing w- Roundtable with Sandy Berg Session 40 8:30-11:30 VII. Regulatory Process: Strategic Concepts and Preparation for Negotiations Session 45 8:30-10 :00 VII. Regulatory Process: Public Communications: How to Get Your Message Across Effectively t - Emerging Spectrum Issues: 5G and Pricing Session 26 10:15-12:00 Session 31 10:30-12:15 Session 36 10:45-12:00 Session 41 11:30-2:30 Session 46 10:15-12:00 VI. Rate Structure: Pricing Objectives and Options in Network Industries - Continued Introduction of Harborco Case 12:00 e & w - VI. Rate Structure: Sector Issues in Rate Design t & w - Universal Service and Access VII. Regulatory Process: Thinking Strategically VII. Regulatory Process: Application of Strategic Negotiation to Utility Restructuring Session 42 VII. Regulatory Process: Harborco Negotiation Exercise VII. Regulatory Process: Working with the Media/ Public Communications Strategies Session 27 1:00-3:00 Session 32 1:30-3:00 Session :15 Session 43 2:45-4:00 Session 47 1:30-2:45 VIi. Regulatory Process: Case Study in Manging the Political Environment e - VI. Rate Structure: Sector Issues in Rate Design - Continued t & w -Universal Access Simulation VII. Regulatory Process: Legal Frameworks of Regulation VII. Regulatory Process: What Holds Us Back From Success? VII: Regulatory Process: Exercise in Public Communication: Conducting a Press Conference Session 28 3:15-4:30 Session 33 3:15-4:30 Session 38 2:30-4:00 Session 44 4:15-5:30 Session e - VII. Case Studies in Rate Design t - ICT Vertical Markets e - VI. Rate Structure: Overview of Transmission & Transportation Pricing VII. Regulatory Process: Lessons in Establishing Regulation VII. Regulatory Process: Courageous Conversations VII. Key Lessons from the Program and Action Plans w - Non-Revenue Water t & w - Individual Cases Session 29 4:45-6:00 Session 34 4:45-6:15 Session 39 4:15-5:45 VI. Rate Structure: Sector Issues in Rate Design e & w - Implementing Renewable Energy t - Individual Cases VII. Regulatory Process: Conflicts of Interest, Case Study Teams Leadership in Infrastructure Policy 9

12 Practicing Leadership in a Political Environment Preliminary Workshop Agenda: 8:30 am to 9 am Registration 9 am to 10:30 am Introductions and purpose of the workshop Building the organization Discover how to identify the key attributes of your organization. Learn how executive leaders create an organizational focus and a creative tension around the most important priorities. Build accountability in the organization. 10:30 am to 10:45 am Break 10:45 am to 12 noon Effective leadership What does it mean to practice leadership? How do leaders display and use courage? How can leaders rally groups to a shared vision? What are the risks in leadership? 12 noon to 1:00 pm Lunch 1:00 pm to 2:15 pm Determining your leadership style Identify and build your personal leadership style. Analyze your personal leadership challenges. Create leadership in others. 2:15 pm to 2:30 pm Break 2:30 pm to 4:00 pm Developing a leadership plan of action Think strategically about your relationships. Develop a system of accountability. Give and receive critical feedback. Closing remarks Post Workshop Work: Each graduate will develop and take with them an implementation guide and action plan as a result of the lectures and their own break out session work. 10 Public Utility Research Center

13 Practicing Leadership in a Political Environment A One-Day Intensive Training for Emerging Leaders in Utility Policy Saturday, January 21, 2017 Saturday, June 24, 2017 Many people are called upon to provide leadership. Some succeed; many fail. In this workshop you will behaviors, mindsets and skills of a successful leader. As a participant, you will learn and practice the following: Identify and build a leadership style that encourages collaboration and team cohesiveness. Examine personal practices of successful leaders in developing vision, resolving conflicts and setting priorities. Discover how to identify the key attributes of your organization. Learn how executive leaders create an organizational focus and a creative tension around the most important priorities. Develop an accountability system for addressing your most important challenges. Create a strategy for managing the relationships that are critical to your success. Identify the current morale of your workforce and learn intervention methods to create a truly great place to work. Receive feedback from trusted colleagues in order to develop skills for managing yourself and others. Workshop fee is US $595 for the 41st & 42nd PURC/ World Bank International Training Program Participants and US $695 for all others. examine the activities, **Note: Applicants to the PURC World Bank International Training Program may simply check a box in the online application to add this course. The fee includes: Program tuition Continental breakfast, refreshment breaks, and lunch Reading and classroom material Apply for acceptance at I I benefited immensely immensely from interacting from with interacting world class speakers with and world enjoyed class sharing speakers experiences and with enjoyed attendees from sharing all over the experiences world. with attendees from all over the world. Regulator Latin America Regulator Latin America Leadership in Infrastructure Policy 11

14 Sunday Session 1 3:30-6 Economics of Pricing Introduction Refresh of the principles of market economics in English; non-technical explanation of economic concepts used during the program; overview of Rate of Return, Price Caps and Revenue Caps Advanced International Practices Program: Energy Pricing Preliminary Course Calendar Monday Tuesday Wednesday Thursday Friday Session :30 Introduction, Purpose and Objectives Description of the cost allocation methods and pricing models to be used throughout the course Session :45 Establishing the Revenue Requirement Choosing methods of regulation; analyzing investments; asset valuation; moving from financial statements to revenue requirement Session :45 Case Study in Adjusting Financial Statements Identifying trends and inconsistencies; comparing financial results with operating facts; analyzing financial performance; cross sector lessons Session :45 Rate Investigations and Settlements Considerations for a rate proceeding; the settlements process Session :45 Operational Perspective on Ratemaking Operator s perspective on the critical features of financial targets, rate design and political environment Session :30 Session :30 Session :30 Session :30 Session :30 Energy Markets Structure of the electric and natural gas industries Demand and Load Forecasting Purpose of demand and load forecasting; identifying load drivers; forecasting techniques and applications Cost of Service Approaches in Energy Determine customer classes; identifying costs and assignment methods; policy and social considerations; introduction of case study Economics of Rate Design Calculating multi-part tariffs; developing a menu of tariff options; pricing by time and/or location; distributed generation tariffs in an island system (also includes DSM deployment); accounting for incentives for efficiency and conservation; rate design considerations for renewable energy Challenges in Environmental Issues Impacts of regulation on renewable energy use and energy efficiency; example policies for renewable energy and efficiency; policy options and impacts of climate change issues Session 4 1:30 Setting the Base for Regulating Monopoly Prices and Sector Performance: Analyzing and Using Financial Statements Establishing and enforcing uniform systems of accounts; establishing accounting separations procedures; priorities in auditing and review financial statement; examples of problems Session 8 1:30 Adjusting Financial Statements for Ratemaking Standards for accepting investment, revenue and expense data for ratemaking purposes; cases and examples of regulatory decisions; setting investment benchmarks; making financial adjustments; introduction of energy case study Session 12 1:30 Organizational Challenges and Price Reviews Identifying challenges with price reviews; small group exchange of ideas; small group presentations Session 16 1:30 Team Exercise in Electric Rate Design Teams complete their decisions and calculations for case study and report their results; teams must consider revenue sufficiency of tariffs; teams must consider cross-subsidies and potential consequences Session 20 1:30 Action Plans Develop and presentation of individual action plans; think strategically about your relationships; develop a system of accountability; give and receive critical feedback Session 5 3:15 Session 9 3:15 Session 13 3:15 Session 17 3:15 Session 21 3:15 Taking a Balcony Point of View Seeing beyond your vision in stakeholder perceptions; stepping back while staying in the action; mapping stakeholder interests; understanding players pressures and responses Thinking Strategically About a Price Review Identifying relationships with stakeholders; developing and implementing stakeholder strategies; understanding the roles and perspectives of those in authority; staying independent while engaging the stakeholders Team Exercise in Electric Cost of Service Teams work with model cost of service study; determine appropriate cost allocators; determine proper cost categories; allocate costs between customer classes Electric Case Study Debriefing Group discussion of electricity study results; compare and contrast different rate designs Tying the Pieces Together and Key Lessons 12 Public Utility Research Center

15 7th PURC Advanced International Practices Program The program features three different course tracks for 2017: Energy Pricing (tentatively July 30 August 4, 2017) Benchmarking Infrastructure Operations (tentatively August 7 10, 2017) Advanced Topics in Telecom Policy and Regulation (tentatively August 7 10, 2017) Who Should Attend These programs are designed for mid- to senior-level utility regulators and regulatory strategy executives from utility companies, in the telecommunications, electricity, gas, and water industries with at least three years of professional regulatory experience or have participated in a price review. PURC/World Bank International Training Program on Utility Regulation and Strategy graduates are encouraged to apply. Energy Pricing July 30 - August 4, 2017 tentative dates This energy course features 21 different teaching modules across five-and-a-half days, beginning Sunday, July 30 at 3:30 p.m. local time. Topics are presented in a manner that emphasizes their interrelationships. You will learn how to obtain relevant financial information, determine the cost of capital, adjust financial statements, and assess the financial effects of regulatory policies, allocate costs across the utility and build rate structures necessary to recover those costs. The purpose, content, enforcement, analysis, and confidentiality of utility reports are emphasized. Topics include identifying necessary data, understanding the context of the market, understanding the standards for cost recovery, allocating costs by function and by customer class, forecasting load, and principles of rate design. After completing this course you will be able to: Prepare for and perform price reviews Develop economic incentives appropriate for utilities in small economies Evaluate market competition and develop remedies for market failure Analyze financial statements for rate setting and evaluating sector performance Develop innovative price structures that create incentives for consumers and producers to behave in a manner consistent with your utility policy Course Fee is US $4,900 The fee includes: Program tuition Hotel accommodations for six (6) nights (arrival Sunday, July 30 departure Saturday, August 6) Meals (Monday-Friday) breakfast, refreshment breaks, lunches, and dinners Reading and classroom material Apply for acceptance at It gives an overview of the things that need attention. It talks about specific details that anybody in the energy industry should know. Operator Pacific Rim Leadership in Infrastructure Policy 13

16 Advanced International Practices Program: Benchmarking Infrastructure Operations Preliminary Course Calendar Monday Tuesday Wednesday Thursday Session :30 Overview of Program Understanding the political economy of benchmarking; who supports benchmarking; who is threatened by comparisons; how can studies be misused; sources of conflict and sector performance: the role of evidence. Session :45 Alternative Methodologies for Measuring Performance Beyond key performance indicators; Metrics and productivity trends; statistical analysis (OLS and COLS); data envelopment analysis (DEA), and Stochastic Frontier Analysis (SFA). Strengths and Limitations of alternative methodologies. Session :45 Case 5: Utilizing Available Software: DEA Using data from cases 1 and 3, participants will develop performance indicators; results will be shared and evaluated; what are the strengths and limitations of statistical methods?; how sensitive are results to selection of inputs and outputs? Session :45 Performance Assessment and Performance Improvement Data acquisition and validation; best practice examples; pre-analysis (clustering, sensitivity analysis, KPIs); tables, scatter diagrams, figures; studies with data from participants. Session :30 Session :30 Session :30 Session 14 11:00 12:30 Case 1: Selecting Data Productivity, efficiency and effectiveness; identifying inputs and outputs, stocks and flows; prioritizing data needs; implications of partial, limited or incorrect information; conditioning and environmental variables. Case 4: Utilizing Available Software: Statistical Analysis With data from cases 1 and 3 participants will utilize the Analysis ToolPak in Microsoft Excel to estimate productions and cost functions; evaluating analyses; what are the strengths and limitations of statistical methods?; how sensitive are results to model specifications? Case 5: Continued Group Work Participants will utilize DEA software to compute performance scores for the sample utilities; specifications of cost and production relationships will be evaluated. Case 6: Communicating Results Should the analyst present scores or rankings?; who are the different audiences for performance studies?; each team will prepare a Press Release or Executive Summary for a different audience (sector ministry, regulator, top management, the press, consumer s association). Session 3 1:30 Session 7 1:30 Session 11 1:30 Session 15 1:30 Case 2: Confidence in Performance Comparisons Additional inputs and outputs; additional years (trends); context and governance variables; introduction to robust comparisons. Moving from KPIs to Overall Performance Indicators. Case 4 Continued Group Work Each participant will practice using Analysis ToolPak in Microsoft Excel to analyze the efficiency of utilities in the sample; results of different specifications will be used to strengthen abilities to interpret empirical results. Benchmarking Studies: Engaging Stakeholders Participants will develop stakeholder maps, identifying groups with high/low influences and high/low interest in improving sector performance. Opponents of change will be identified. Action Plans Presentation of individual Action Plans; think strategically about your relationships; develop a system of accountability; give and receive critical feedback. Session 4 3:15 Case 3: Back to the Basics Data definitions; Total Factor Productivity (TFP); evaluating company information systems (sensors, data capture, data consistency, storage, analysis, decisions); checklist for conducting benchmarking studies. Session 8 3:15 Review of Statistical Analyses Determining scale economies; economic vs. statistical significance; evaluating the robustness of results. Session 12 3:15 Using Benchmarking Results Public awareness (transparency and public acceptance/legitimacy); internal incentives (efficiency); regulatory incentives (effectiveness); price reviews (x-factors); baselines, trends and targets. Session 16 3:15 Next Steps and Key Lessons Current capabilities; adequacy of data system; developing strategic plans for engaging allies, opposition and other important players; next steps for your organization; prerequisites to successful benchmarking; planning the next study. 14 Public Utility Research Center

17 Benchmarking Infrastructure Operations August 7-10, 2017 tentative dates This benchmarking course features 16 different teaching modules across four days, beginning Monday, August 7th at 9 a.m. local time. Topics are presented in a manner that emphasizes their interrelationships. You will learn how benchmarking can improve operational performance, help in the design of incentives (internal to the firm and those established by external authorities), promote transparency, and lead to more effective regulation. Topics include identifying data requirements, collecting information, auditing information for accuracy and relevance, establishing effective communication with the public on regulatory issues, and helping in the resolution of disputes among stakeholders. After completing this course you will be able to: Understand why benchmarking is essential for improving the performance of infrastructure organizations Analyze the implications of partial, limited, or incorrect information Assess how information on trends in key performance indicators helps decision-makers Understand how model specification and data outliers affect performance comparisons Identify the strengths and limitations of alternative quantitative methodologies and how to communicate results Course Fee is US $3,900 The fee includes: Program tuition Hotel accommodations for five (5) nights (arrival Sunday, August 6 departure, Friday, August 11) Meals (Monday-Wednesday) breakfast, refreshment breaks, lunches, and dinners Reading and classroom material Apply for acceptance at The course focuses on both practical and theoretical work for regulators and utilities which is not found in formal education. Operator Africa Leadership in Infrastructure Policy 15

18 Advanced International Practices Program: Advanced Topics in Telecom Policy and Regulation Preliminary Course Calendar Monday Tuesday Wednesday Thursday Session :45 Welcome, Introduction and Objectives Communications sector policy and industry; priorities and tradeoffs in communications policy Session :45 Drivers of Technology Deployment Regulatory governance; force analysis; economy and ereadiness; rural development; broadband planning Session :45 Offsite - Tour of University of Florida Journalism and Broadcasting Facilities Session :45 What and When to Regulate Assessing market performance; networks and over the top services; pricing with incomplete competition; models for vertical relationships Session :30 Session :30 Session :30 Session :30 Technology and Sector Convergence Case Work on Technology Deployment Competition in Advanced Networks Country Cases in Technology Deployment Convergence patterns, new wireless technologies, rising importance of data; future industry state; mapping future state to policy objectives Benchmarking cross-country ICT development; analyzing technology drivers and obstacles; developing strategies for improved sector performance Network effects; backwards and forwards compatibility; intergenerational competition; intermodal competition revisited; barriers to entry in dynamic markets Assessing context and progress; country presentations on benchmarks for technology progress Session 3 1:30 Session 7 1:30 Session 11 1:30 Session 15 1:30 Convergence Services Spectrum Management Net Neutrality Action Plans Policies for legacy services; emerging convergence services; customer expectations and adaptations; transitions and policy implications; cloud services Basics of radio spectrum; licensing approaches; licensed and unlicensed spectrum; beauty contests and auctions; trading Essentials of open networks; basic net neutrality policies; retail and wholesale issues; innovation across platforms; models for addressing net neutrality; connectivity in the Internet Presentation of individual Action Plans; think strategically about your relationships; develop a system of accountability; give and receive critical feedback Session 8 3:15 Session 8 3:15 Session 12 3:15 Session 16 3:15 Technology Convergence and Next Generation Networks (NGN) Technology evolution; NGN technologies; industry ecosystems; benchmarking progress Advanced Licensing Issues Objectives and forms of licensing; general versus specific authorizations; aligning licenses with policies; pricing radio spectrum; emerging issues with 5G Taking a Balcony Point of View Seeing beyond your vision in stakeholder perceptions; stepping back while staying in the action; mapping stakeholder interests; understanding players pressures and responses Next Steps in Convergence: Key Lessons from Action Plans Stakeholder perspectives; regulators roles in convergence; legal and industry challenges 16 Public Utility Research Center

19 Advanced Topics in Telecom Policy and Regulation August 7-10, 2017 tentative dates This telecommunications course features 16 different teaching modules across four days, beginning Monday, August 7th at 9 a.m. local time. Topics are presented in a practical manner that emphasizes their meaning and interrelationships. You will learn about new technologies and services, customer demand, international trends and business challenges. You will discover which traditional policy and regulatory imperatives still apply, which ones should be abandoned, and what new imperatives should be created. You will also explore strategies for decision making and implementation for your situation. After completing this course you will be able to: Identify and describe technologies for next generation networks (NGN) Define and assess options for addressing net neutrality challenges Develop and assess national broadband and NGN plans Identify and address the emerging issues for 5G networks Address the complex radio spectrum policies needed for advancing telecommunications Determine the degree of competition in markets and appropriate regulatory responses Course Fee is US $3,900 The fee includes: Program tuition Hotel accommodations for five (5) nights (arrival Sunday, August 6, departure, Friday, August 11) Meals (Monday-Thursday) breakfast, refreshment breaks, lunches, and dinners Reading and classroom material Apply for acceptance at I would recommend this course to my fellow colleagues because as regulators they need to understand this subject. NGN is the next best thing in this sector and regulators need to be up to date on this matter. Regulator Caribbean Leadership in Infrastructure Policy 17

20 PURC Customized Training Programs Facing unique challenges in utilities policy? Are traditional solutions failing to meet your needs? Customized training programs by PURC are individually designed to help you identify the best solutions to the pressing issues you face today. By working with you to design the program, PURC can deliver the most relevant curriculum, expand upon your organization s existing competencies, and develop tailored strategies using the right tools for the job. PURC experts have delivered custom capacity building for organizations in Antigua, Argentina, Australia, the Bahamas, Bolivia, Botswana, Brazil, Bulgaria, Cambodia, China, Ghana, Ireland, Jamaica, Moldova, Montenegro, Namibia, Nigeria, Panama, Peru, Portugal, South Africa, St. Kitts & Nevis, Thailand, Trinidad & Tobago, Turks & Caicos Islands, Uganda, United States, Uruguay and Zambia. Current and recent individualized programs in energy, telecommunications and water include courses which addressed these specific objectives for the client: Improving organizational performance Leadership, strategic planning, independence, transparency, stakeholder involvement, negotiating skills, benchmarking, economic and financial analysis Expanding understanding of the pricing of infrastructure services Electricity transmission and distribution, water and wastewater, natural gas, telecommunications retail and interconnection services Developing skills for price reviews and rate cases Practical, strategic and technical aspects of conducting rate reviews Enhancing knowledge of market structure and design Removing barriers to entry in telecommunications, facilitating competition for concessions, assessing market competition and designing electricity markets, including models and case studies Building capacity to address environmental considerations Siting issues, emissions programs, rate treatment Increasing knowledge of sector issues Technology issues, best practices, stakeholder perspectives and relationships Improving policy-making and implementation Formulating and implementing efficient infrastructure strategies, stakeholder involvement, public consultation, media relations Our programs teach the principles and practices that support effective utility policy and regulation. Instructional approaches include case studies, lectures, client problem-solving, simulations, video, e-learning, and site visits. Training is rigorous, but practical. We are passionate about designing and delivering a training program to help your organization. For more information on how we can help with your unique needs, please fill out our Customized Training contact form at purcinfo@warrington.ufl.edu Or call our office at +1 (352) Public Utility Research Center

21 PURC Customized Training Programs A Sample of Recent Customized Trainings Include: Regulatory Training Course for the National Utilities Regulatory Commission of St. Lucia May 19-20, 2016, Gros Islet, St. Lucia What is the role and responsibility of regulation? What are the tools that regulators use and how do they work? What are implications of and strategies for non-revenue water and electricity? These questions and others were covered in a two-day course for the National Utilities Regulatory Commission of St. Lucia (NURC). Participants included NURC Commissioners and staff, as well as representatives of LUCELEC (the incumbent electric utility in St. Lucia), ECERA, CARILEC, CAWASA, the Public Utilities Department, WASCO (the incumbent water utility in St. Lucia), and local stakeholders from the electricity industry. The participants engaged in discussions of the issues facing the electricity sector and the future of regulation in St.Lucia. Energy Pricing course for The Gambia May 23-27, 2016, Gainesville, FL, USA What are the challenges and best practices in energy (electricity and gas) pricing? What are the innovative ideas for addressing efficiency and environmental issues? This customized version of PURC s Energy Pricing course was designed to incorporate the particular challenges faced by The Gambia. Participants included representatives of the National Water and Electricity Company, the Public Utilities Regulatory Authority (PURA), the Ministry of Finance and Economic Affairs, and the Ministry of Petroleum and Energy. The participants in this course learned core principles and engaged in an energy pricing case study from start to finish. PURC Training Course on Assessing Social Impacts in a Comprehensive Regulatory Impact Analysis March 2-4, 2016, Bangkok, Thailand How can qualitative analyses be performed for a regulatory impact analysis (RIA)? This was the topic for a three-day course for the National Broadcasting and Telecommunications Commission (NBTC) of Thailand. The course examined four ways of ensuring that RIA captures impacts that are hard to quantify. Comprehensive Regulatory Impact Analysis in Broadcast Regulation Training for Thailand National Broadcasting and Telecommunications Commission (NBTC) April 27-29, 2015, Thailand How can regulators develop rigorous Regulatory Impact Analyses (RIA) that are used and inform next practices? That was the subject of the workshop. The workshop explained how to frame the analysis, engage with stakeholders, align options with objectives, conduct cost-benefit and other forms of analyses, plan and implement policy changes, and review actual results, with a view towards next practices. Regulatory Training Course for the Electricity Regulatory Authority March 16-20, 2015, Uganda What is the role and responsibility of regulation? What are the tools that regulators use and how do they work? How do we utilize the tools of regulation to accomplish our goals for society? These questions and others were discussed during this one week customized course. Regulatory Training Course for High Level Members of the Organisation of Eastern Caribbean States (OECS) October 14-16, 2014, Grenada Understanding the important benefits of an independent regulator, even for state-owned utilities, was the subject of this three-day course. Participants examined the critical features and roles of an independent regulator, the findings by academic researchers on the effects of having a proper regulatory agency, and how a well-designed regulatory system affects the roles of prime ministers, legislative bodies, ministries, courts, utilities and other stakeholders. Cost of Service Training for the Nation of Curacao June 24-27, 2014, Curacao Determining the financial condition of a utility is important. That was the subject of this three day training. Participants learned how to separate regulatory from non-regulatory costs, rate of return and incentive regulation, allocate costs, design prices, and benchmark to encourage efficiency Training Program on Regulating Utility Markets, Finances, Prices, and Services for the Agencia Reguladora de Saneamento e Energia do Estado de São Paulo (ARSESP) October 15-26, 2012, Brazil What conditions make regulation necessary and sustainable? This two week customized course addressed the accounting principles that are important to regulation, methods of price and revenue cap regulation, incentives, price reviews and methods of evaluating performance. Leadership in Infrastructure Policy 19

22 PURC Online Learning-Comprehensive Regulatory Impact Analysis Spring and Fall 2017 Avoid the pitfalls that stifle regulatory decisions and gain support for difficult issues. Learn how to effectively and rigorously analyze and communicate the impacts of regulations wherever you are. The course is delivered entirely online through the University of Florida s course management system, Canvas. In Canvas, you will access video lectures, course materials, course case study and additional resources. Activities will consist of watching lectures, discussion posts, self-tests and assignments with various case studies. Instructions on how to access Canvas will be provided once your application is approved and proof of payment is received. Active participation with the discussion forums and assignments is incredibly important to your success in the courses. The discussion forums provide an opportunity for you to engage with your course colleagues as well as the PURC faculty on the course material. Completion of assignments is required in order to receive the Certificate of Completion. These are NOT self-paced courses. The courses will be delivered online over a six week period. A new learning module will be released every Monday by 12pm Eastern Standard Time. It is recommended that participants complete the module by the following Sunday (one-week). All course work must be completed in order to receive the Certificate of Completion. With our online course, Comprehensive Regulatory Impact Analysis, you will learn from experts and exchange experiences and best practices with peers through the latest in Internet technology. The course Comprehensive Regulatory Impact Analysis provides tools and approaches for regulatory impact analysis (RIA), a systematic appraisal of the potential impacts of a regulatory decision to assess whether the decision is likely to achieve the desired objectives and at what cost. Through case studies, exercises, and lectures, course participants learn how to identify key questions, identify stakeholders and engage them in the analysis, use appropriate analytical techniques, and communicate their findings. At the conclusion of the course, you will be able to: Project impacts of alternative regulatory policies Analyze actual impacts based on historical evidence Develop strategies and systems for tracking results Communicate analysis to decision makers and stakeholders Course Fee US $995 The fee includes: Program tuition Reading and online classroom material Consultation regarding classroom material with PURC Faculty What Do You Need To Participate? Internet connection (DSL, LAN, or cable connection desirable) Canvas supports the latest 2 versions of most web browsers. Week 1 Overview RIA and Regulatory PROCESS History & Development of RIA Elements of RIA Week 4 Benefits Direct Indirect Incidence Uncertainty Apply for acceptance at Week 2 The RIA Process Using RIA to enhance the regulatory process Rules of RIA Elements of effective RIAs Scenarios of possible events that require RIA Week 5 Benefit Cost Analysis vs. Cost Effectiveness Cost-Effective Analysis Multi-Criteria Analysis Sensitivity Tests. Week 3 Cost Compliance Implementation Timing Incidence Uncertainty Week 6 Further Applications of RIA Examples and critiques of RIA Risk Measurement & Mitigation Environmental Insurance and Modularity 20 Public Utility Research Center

23 Leadership in Infrastructure Policy