Driving Results with Franchisee Training

Transcription

1 Driving Results with Franchisee Training Sunday February 7, :15 am 11:45 am Your Hosts Facilitator Ralph Thiergart VP, Franchise Services Choice Hotels International The Expert Speakers Karen Powell CEO & Founder Décor & You, Inc. Harvey Homsey VP, Franchise Systems, Express Employment Professionals Kevin Foley VP, Human Resources/Training & Development The UPS Store

2 Franchisee Training the Process Welcome aboard On-boarding Keeping on track Continuous learning Getting results Linking training to measurable results Décor and You, Inc. Karen Powell CEO & Founder Décor and You, Inc. D&Y Core Value Continual Training plus Personal Development Key Thrust of D&Y Strategic Plan Effective use of systems in the field through training.

3 Onboarding Franchisees: 1.Who Decorators: Business Operators Salespeople Managers /Marketers Area Developers Onboarding Franchisees: 2.What Lead Generation Sales Process Industry Specific Info Tools Business Planning and Evaluation 2.What Onboarding Franchisees: 3.How,When,Where Blended learning One to One classroom/live or virtual with SME s Exercises Case Studies Role Play Conferences How When Where

4 Always Be Learning Tell me and I will forget, Show me and I will remember, Involve me and I will understand -ARISTOTLE Effective use of D&Y systems through training. ONBOARDING ONGOING Virtual Sessions Exercises Classroom Annual Conference WEBB Conference Call Virtual (Inner Circle) Presidents Club Continual Training plus Personal Development Capstone Monthly Review Business Development Additional Certifications Linking to Results Leadership Summit by invitation for the achievers, ambassadors and brand stewards Weekly Recognition Short term challenges; Annual Conference Awards

5 You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose OH the Places You'll Go! Dr Seuss( ) Children's book author CEO and Founder, Karen Powell Express Employment Professionals Harvey H. H. Homsey Vice President Franchise Systems Express Employment Professionals Provides expertise in Evaluation Hire Temporary/Contract Staffing Professional Search Human Resources Has nearly 600 offices in four countries: USA Canada South Africa Australia Pays close to 300,000 people annually

6 Express Employment Professionals What the franchisee buys: Brand Name Sales/Operating System Ongoing Support of the System Express Employment Professionals What is the system: Sales Retention/ Recruiting Service What We Offer So the Owner Can Focus On SELLING Sales/Operating System Pay and Bill System Approved Vendor Relations ISO Certification Marketing Risk Management Credit/Collections Accounting HR

7 On Boarding/Orientation Prospecting It s s all about starting right The Right Fit The Right Culture The Right Person Begin training/culture from the start Review what s s in store On Boarding/Orientation Discovery Day Begin with a tour Full day of presentations about the company Review all in store including training Discovery Day Signing Make it a big deal Celebrate their signing On Boarding/Orientation Initial Training Two weeks at Express University in Oklahoma City Full blown training The Sales System The Operating System The Owner System Owner Management Initial Training Extras Make it a BIG Deal Day One Welcome Reception Graduation Congratulations Reception

8 Ongoing Continued Training/Support E-learning training of the entire courses Second Training In Six Months Developers Developers One representative for every 15 to 20 offices Live visits to offices twice a year Weekly calls, meetings, coaching, etc. Ongoing Continued Training/Support Assistance Center Available 24-7 Coaching, mentoring, FAQ s First Year Curriculum Radio Talk Shows Fast Track A plan for success An award for the achiever Ongoing Continued Training/Support Hire, Train, and Coach Manual Super Saturdays Regional Training International Convention

9 Linked to Success Sales Numbers Weekly Ranking Individual Goals Annual Review By the Developer Retraining Linked to Success Award Success Fast Track On Track Circle of Excellence Award and Trip Circle and Beyond! Mail Boxes Etc., Inc. Kevin Foley VP of HR/Training and Development

10 New Franchisee Training Web-Based Training In-Store Experience I University Business Course In-Store Experience II 2009 Mail Boxes Etc., Inc. Proprietary Ongoing Training Web-based based training Quick reference guides Tutorials Skill-builders Webinars Network meetings 2009 Mail Boxes Etc., Inc. Proprietary Results Participant evaluations Demonstration of knowledge of content Reduction in new store closings Increase in Average Gross Sales 2009 Mail Boxes Etc., Inc. Proprietary

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