Support Supervisor One Sitting Assessment Fact Sheet
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1 Support Supervisor One Sitting Assessment Fact Sheet Overview The Support Supervisor solution is for entry-level leadership positions in the hospitality industry that oversee hourly employees in non-customer facing support positions (e.g. Janitors, Laundry Workers). Individuals in these roles may perform many of the duties of the employees they supervise. Sample tasks may include: assigning work tasks, taking corrective action when an employee is performing poorly, and monitoring employees to assess the satisfactory completion of tasks. Potential job titles that use this solution are: Head Custodian, Maintenance Supervisor, Buildings and Grounds Supervisor, Facilities Manager, Housekeeping Supervisor, Buildings and Grounds Director, Housekeeping Director. Job Level Job Family/Title Languages Available Supervisor Hospitality Suite English (US) Details Average Testing Time (minutes) 39 minutes Maximum Number of Questions Number of Sittings Designed for Unproctored Environment 183 items (139 items on average) One Yes Question Format Product Category Multiple choice, Multiple choice adaptive, Forced choice - adaptive Standard Job Templates Knowledge, Skills, Abilities and Competencies Measured Deductive Reasoning Ability: This assessment measures the ability to draw logical conclusions based on information provided, identify strengths and weaknesses of arguments, and complete scenarios using incomplete information. It provides an indication of how an individual will perform when asked to develop solutions when presented with information and draw sound conclusions from data. This form of reasoning is commonly required to support work and decision making in many different types of jobs at many levels. Because this test utilizes computer adaptive technology, it is suitable for unproctored use. Leadership Professionalism: This is a measure of the tendency to have potential for success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work. Management Potential: This component measures the tendency to make good judgments about how to effectively respond to work situations. This is determined by scores derived from the candidate's responses to questions regarding situations one would likely encounter as a manager.
2 Achievement: This component measures the tendency to set and accomplish challenging goals, while persisting in the face of significant obstacles. This trait is characterized by: working hard; taking satisfaction and pride in producing high quality work; and being competitive. Reliability: This component measures the tendency of a person's responsibility for his/her own actions and a commitment to performing assigned tasks. This trait is characterized by: reliability; proactive involvement in work; and a dedication to complete even the most mundane tasks. Thoroughness: This component measures the tendency to be thorough and precise in approaching work and personal activities. This trait is characterized by: being accurate; finding and correcting errors; and maintaining order in work and personal affairs. Independence: This component measures the tendency of a person's willingness to take action and to make decisions independently. This trait is revealed in: working effectively without immediate supervision; not being overly dependent on help from others; and being resourceful in the face of challenges. Influence: This component measures the tendency of a person's effectiveness in directing and influencing others. This trait is characterized by: persuading and negotiating effectively with others; influencing others' decision-making; and coordinating others' efforts to accomplish work. Innovation: This component measures the tendency of one's creativity in working through problems and making decisions. This trait is seen as: producing novel solutions to problems; using imagination to create unique ideas or products; and logically applying multiple and inventive strategies when considering alternatives. Sample Questions
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