Human Services and Public Health Department Results and Outcomes Management System (ROMS) 2010 Quarterly Summary

Transcription

1 Customer Perspective C-4.A. Percent of substantiated child maltreatment reports with secondary occurrence within 6 months. 6.1% 7.0% 7.3% 7.2% C-4.A. Number of children, during the reporting period, with a secondary occurrence of substantiated child maltreatment within 6 months / Number of children with substantiated child maltreatment during the reporting period. 20 / / / 599 Protected and Safe C-2 Ensure fair access to services. C-4. Children and adults are free from harm. C-6. Ensure satisfaction from program participants and key stakeholders regarding access to services. C-4.B. Percent of children in foster care during the reporting period, who were the subject of substantiated or indicated maltreatment by a foster parent or facility staff. Foster care includes relative or non-relative foster family homes, preadoptive homes, group homes, or residential treatment facilities. C-4.B. Number of children with maltreatment / Number of foster care facilities C-4.C. Percent of complaints received about Licensed Family Based Child Care Providers (n=1,530) that were substantiated. C-4.D. Percent of substantiated vulnerable adult reports with secondary occurrence within 6 months. C-4.D. Number of vulnerable adult field cases, during the reporting period, with a secondary occurrence of substantiated adult maltreatment within 6 months / Number of vulnerable adult field cases with substantiated adult maltreatment during the reporting period. 0.57% 0.27% 0.14% 0.20% 4 / 1,460 2 / 1,468 6 / 2, % 3.9% 2.0% 3.0% 6 / / / 301 C-6.A. Percent of program participants who report that it is easy for them to get to this service location. 90% 83% 86% 84% C-6.A. Number of survey responses to this measure 989 1,368 2,357 C-6.B. Percent of program participants who report that the amount of time they wait to get service is reasonable. 90% 83% 83% 83% C-6.B. Number of survey responses to this measure 993 1,368 2,361 C-6.C. Percent of program participants who report that service options were explained in a language they understood. 90% 84% 85% 85% C-6.C. Number of survey responses to this measure 922 1,280 2,202 Report Date: 08/12/ 1

2 C-3 Improve quality and value of service. C-4 Inform and engage residents and communities C-7. Deliver effective and high-quality services. C-8 Inform current and potential customers about services. Customer Perspective C-7.A. Percent of HSPHD customers who report that staff treat them / their family with respect and courtesy. 90% 94% 89% 91% C-7.A. Number of survey responses to this measure 998 1,366 2,364 C-7.B. Percent of HSPHD customers who believe that, overall, the services they get from this service location have helped or will help them / their family. 90% 94% 92% 93% C-7.B. Number of survey responses to this measure 970 1,341 2,311 C-7.C. Percent of program participants who report that, overall, they are satisfied with the services they recieve. 90% 90% 89% 90% C-7.C. Number of survey responses to this measure 973 1,334 2,312 C-8.A. Percent of customers who report that staff members give them clear information on the different service choices available to help them. 90% 89% 84% 86% C-8.A. Number of survey responses to this measure 922 1,282 2,204 C-8.B. Percent of customers who report that staff members here clearly explain to them what they need to do next to get the services hey need or want. 90% 89% 85% 86% From HSPHD Customer Input Survey C-8.B. Number of survey responses to this measure 916 1,280 2,196 Q 8. Staff members make accommodations that meet my individual needs. 89% 83% 86% Number of survey responses to this measure 995 1, Q 20. The services I receive at this service location make me better able to do the things I want to do now. 83% 88% 89% Number of survey responses to this measure 947 1, Q 24. I am able to effectively deal with everyday life activities 75% 87% 86% Number of survey responses to this measure 911 1, Q 25. I am able to make choices that are important to me. 92% 91% 91% Number of survey responses to this measure 909 1, Q 26. I know where and how to get the help I need in the community. 83% 83% 83% Number of survey responses to this measure 919 1, Q 27. I am generally able to do things I need to do without major barriers. 79% 83% 81% Number of survey responses to this measure 919 1, Q 11. Service options were explained in a language I understood. 97% 95% 96% Number of survey responses to this measure 988 1, Q 40. Do any of the following create barriers to the service access for you? 11% 11% 11% Number of survey responses to this measure 806 1,170 1,976 Report Date: 08/12/ 2

3 (F-1) Ensure sound stewardship and management of public resources. (F-2) Control costs and manage revenue. F-1. Optimize cost efficiency. F-2. Optimize cost effectiveness. F-3. Manage expenses and revenues. F-1.A. Average cost per client served. F-1.B. Ratio of property tax dollars spent to clients served. F-2.A. Cost per HSPHD client achieving desired outcome or progress. F-2.B. Amount of uncompensated care. Finance Perspective F-3.A. Variance of actual to YTD budgeted non-property tax revenues. 0.0% -1.9% -1.9% F-3.B. Variance of actual to YTD budgeted total expenses by service area. -2.5% -13.2% -13.2% F-3.C. Percent of vacant authorized FTEs. 3.0% -1.6% -2.0% -1.8% F-3.D.1. Percent of Adult Mental Health Targeted Case Management (AMH-TCM) cases that earned revenue. F-3.D.2. Percent of Children's Mental Health Targeted Case Management (CMH- TCM) cases that earned revenue. F-3.D.3. Percent of Vulnerable Adult/Developmental Disability Targeted Case Management (VADD-TCM) cases that earned revenue. F-3.D.4. Percent of Developmental Disability (DD) Waiver Case Management cases that earned revenue. 35.2% 35.2% 12.1% 12.1% 8.6% 8.6% 39.9% 39.9% F-3.E.1. Property Tax revenue as percentage of total revenue. 45.0% 1.6% 52.6% 52.6% F-3.E.2. Federal Non-Property Tax revenue as percentage of total revenue. 25.0% 54.6% 32.2% 32.2% F-3.E.3. State Non-Property Tax revenue as percentage of total revenue. 15.0% 19.6% 8.9% 8.9% F-3.E.4. LOCAL Non-Property Tax revenue as percentage of total revenue. 0.0% 0.4% 0.2% 0.2% F-3.E.5. Fees/Services Non-Property Tax revenue as percentage of total revenue. 10.0% 20.7% 11.2% 11.2% F-3.E.6. Other revenue as percentage of total revenues 0.0% 3.2% -5.0% -5.0% Report Date: 08/12/ 3

4 Learning & Growth Perspective LG-1.A. Percent of rated employees achieving a "competent" rating on the CUSTOMER portion of the countywide core competency framework. 90% 100% 99% 99% LG-1.A. Number of employees rated on this measure LG-1.B. Percent of rated employees achieving a "competent" rating on the VISION & PURPOSE portion of the countywide core competency framework. 95% 100% 100% 100% (LG-1) Develop customerfocused culture. (LG-4) Hire and retain diverse, competent LG-1. Ensure a competent workforce. LG-1.B. Number of employees rated on this measure LG-1.C. Percent of rated employees achieving a "competent" rating on the PEOPLE & RELATIONSHIPS portion of the countywide core competency 90% 100% 100% 100% framework. LG-1.C. Number of employees rated on this measure LG-1.D. Percent of rated employees achieving a "competent" rating on the TECHNICAL COMPETENCY portion of the countywide core competency 90% 99% 99% 99% framework. LG-1.D. Number of employees rated on this measure LG-1.E. Percent of rated employees achieving a "competent" rating on the FINANCIAL RESOURCE portion of the countywide core competency framework. 95% 100% 100% 100% LG-1.E. Number of employees rated on this measure LG-1.F. Percent of employees who have received a rating of fully capable or higher on their annual performance review. 90% 99% 99% 99% LG-1.F. Number of employees rated on this measure (LG-2) Enhance employee commitment and engagement. LG-2. Assure a committed and engaged workforce. LG-2.A. Percent of employees reporting, "At work, my opinions seem to count." 90% 74% 75% 75% LG-2.A. Number of survey responses to this measure LG-2.B. Percent of employees reporting, "I am treated respectfully by my supervisor." 90% 92% 92% 92% LG-2.B. Number of survey responses to this measure LG-2.C. Percent of employees reporting, "I am treated respectfully by co-workers." 90% 94% 93% 94% LG-2.C. Number of survey responses to this measure Report Date: 08/12/ 4

5 (LG-2) Enhance employee commitment and engagement. LG-2. Assure a committed and engaged workforce. Learning & Growth Perspective LG-2.D. Percent of employees reporting, "My work unit is a positive place to work." 90% 85% 84% 84% LG-2.D. Number of survey responses to this measure LG-2.E Percent of HSPHD employees who trust HSPHD to be fair to all employees 59% 64% 62% LG-2.E. Number of survey responses to this measure LG-2.F Percent of HSPHD employees who feel that they are asked for their input and/or ideas when important decisions are made that affect their work. 54% 49% 52% LG-2.F. Number of survey responses to this measure LG-3. Maintain employee work hours within expected values. LG-3.A. Percent of total time paid which are categorized as regular hours. 85% LG-4.A. Percent of newly hired HSPHD employees who are people of color. 30% (LG-4) Hire and retain diverse, competent LG-4. Hire and retain diverse, competent LG-4.B. Percent of HSPHD permanent employees leaving Hennepin County. LG-4.C. Percent of exiting employees who have been terminated or dismissed for cause, or have resigned following disciplinary action. LG-4.D. Percent of HSPHD employees receiving promotions who represent people of color. 10% LG-4.E. Percent of HSPHD employees who feel that HSPHD demonstrates that it values diversity. 88% 90% 89% LG-4.E. Number of survey responses to this measure Report Date: 08/12/ 5

6 Learning & Growth Perspective LG-5.A. My most recent Performance Review, regardless of how long ago that was conducted, provided me with clear guidelines for progress and growth. 80% 73% 74% 73% LG-5.A. Number of survey responses to this measure LG-5.B Percent of HSPHD employees that believe that senior management is well informed about staff concerns and issues. 52% 52% 52% (LG-3) Develop diverse and adaptive leaders. LG-5. Develop adaptive and diverse leaders. LG-5.B. Number of survey responses to this measure LG-5.C. Percent of HSHPD staff who believe that HSPHD is being managed effectively by senior management. 61% 56% 59% LG-5.C. Number of survey responses to this measure LG-5.D. Percent of HSHPD staff who feel that they have opportunities for professional growth and development. 78% 82% 80% LG-5.D. Number of survey responses to this measure LG-5.E. Percent of HSHPD employees who feel that HSPHD provides sufficient opportunities for internal career advancement. 64% 66% 65% LG-5.E. Number of survey responses to this measure Report Date: 08/12/ 6

7 (LG-5) Provide competency-based training. LG-6. Ensure employees complete competency trainings. LG-6.A. Percent of employees who report attending training in past 6 months. 90% 70.0% 70% 70% LG-6.A. Number of survey responses to this measure (LG-2) Enhance employee commitment and engagement. LG-7. Maximize feedback from LG-7.A. Percent response rate for HSPHD employee surveys. 50% 67% 57% 61% LG-7.A. Number of employees responding / surveyed LG-7.B. Percent of exiting employees who complete exit interviews. 80% LG-7.B. Number of exiting HSPHD employees who complete exit interviews / Total number of exiting HSPHD employees LG-7.C. Percent of HSPHD employees that feel comfortable discussing their jobrelated concerns and issues with their supervisor. 83% 85% 84% LG-7.C. Number of survey responses to this measure LG-7.D. Percent of HSPHD employees who report that, in the last six months, their supervisor has talked to them about their professional progress. 72% 73% 72% LG-7.D. Number of survey responses to this measure Report Date: 08/12/ 7