Real Hiring Challenges, Real HR Solutions. icims Case Study Handbook icims Inc. All Rights Reserved.

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1 Real Hiring Challenges, Real HR Solutions icims Case Study Handbook 2015 icims Inc. All Rights Reserved.

2 icims understands that each company has unique hiring challenges. In this handbook, learn why we re the top recommended solution by over 2,500 rapidly growing companies. icims has you covered to help you tackle your next hiring hurdle. 1 Are you struggling with an outdated candidate experience and time-intensive recruiter workflow? [icims] helped us create a candidate experience that is second to none. - New Balance 2 Do you have a high volume of incoming resumes? [icims provides] a great deal of functionality within a single technology - Hospital for Special Surgery 3 Are there internal miscommunications during your hiring process? [The Platform] facilitates greater collaboration amongst recruiters, hiring managers, and training managers - Jamba Juice 4 Is it difficult to sort through, search for and track quality candidates? "The icims Talent Platform helped Crunch Fitness create a more efficient and cost-effective hiring process. - Crunch Fitness 2015 icims Inc. All Rights Reserved.

3 The Challenge: Outdated Candidate Experience and Recruiter Workflow Over the past fifteen years, New Balance has grown substantially; attributing its success to an ongoing commitment to its core values of integrity, teamwork, and total customer satisfaction. As a manufacturer and retailer of multiple products, New Balance found it cumbersome to recruit manually, especially for its three different hiring types: corporate, manufacturing, and retail. With a dated career site that featured an address as the primary online recruiting option, New Balance worried the candidate experience might suffer. Furthermore, the recruiters struggled to respond to each inquiry and subsequently had difficulty building an engaged talent pool. In addition, recruiters had trouble managing walk-in job inquiries at their retail and warehouse locations as many candidates lacked formal resumes. As a brand that treats its candidates like its customers and truly values the candidate experience, this would not do. The Solution Initially we thought the ATS vendors who were most well-known in the industry was the way to go, said Dan Benson, New Balance s Manager of Professional Staffing. We realized icims really understands what retail and manufacturing companies are going through, and their ideas around system ease-of-use, flexibility, and customer service made so much sense for our mid-market business needs. Some of the bigger companies out there seemed to over-complicate the entire process, but icims was the perfect fit. New Balance s evaluation team ultimately made its selection based on customer service, ease of use, flexibility, and the ability to facilitate a stellar candidate experience. While other vendors flaunted their bells and whistles, icims highlighted its back-to-thebasics philosophy, which resonated powerfully with New Balance s HR organization. In the end, icims stood above the rest and became the applicant tracking system of choice for the worldwide retail and manufacturing provider. icims really understood that our candidates are our customers and helped us create a candidate experience second to none! Dan Benson Manager of Professional Staffing New Balance Since the implementation of the icims Talent Platform, New Balance has seen great improvements in candidate engagement. icims really understood that our candidates are our customers and helped us create a candidate experience that is second to none, said Benson. Through the Platform s Communications Center, New Balance recruiters can now send and track communication to every candidate, ensuring that each applicant is receiving the most up-to-date information on job searches. Whether candidates are applying through in-store kiosks or online through a New Balance branded career site, the entire workflow process is streamlined and centralized, improving communication between recruiters and hiring managers and making the approval process easier than ever. Automating our recruitment processes really improved everything. From reducing timeto-fill and cost-per-hire to better tracking of our EEO compliance records, we ve created so many efficiencies through the icims Talent Platform icims Inc. All Rights Reserved. 1

4 The Challenge: No Flexibility to Maximize Recruitment Initiatives Similar to most healthcare organizations, Hospital for Special Surgery was faced with the challenges associated with high-volume recruitment for a wide variety of positions including everything from highly specialized surgeons to clerical workers and administrative staff. As HSS continued to grow as a leader in orthopedics, it became increasingly difficult for recruiters to manage the high volume of resumes while identifying the most qualified candidates. During an average week, HSS recruiters could expect to receive at least 200 paper applications for any given job posting. HSS needed to automate their inefficient manual processes to better identify their most qualified talent while also maintaining their unique recruitment practices. The Solution After analyzing their organizational needs, Hospital for Special Surgery sought a great deal of functionality within a single technology. In addition to streamlining inefficient processes, HSS wanted a solution to help maximize their talent management initiatives to enhance both their candidate experience and employment brand. As a former icims user at another healthcare organization, Kori Clemmer, HRIS Manager at Hospital for Special Surgery, had experience leveraging the icims Talent Platform. Following protocol, Kori researched several talent acquisition providers before ultimately choosing icims once again. After evaluating a number of alternative solutions, I realized that from the frontend perspective most providers were the same, but in terms of back-end architecture and configurability, icims was light years ahead of the competition, stated Clemmer. icims was designed to be configurable. Implementing icims at his second organization, Kori experienced icims enhanced capabilities first hand. After completing implementation at HSS, I realized that icims is always improving, said Clemmer. As a SaaS provider, icims truly cares about its users, striving to continually provide enhancements to meet customers evolving needs. In terms of back-end architecture and configurability, icims is light years ahead of the competition Kori Clemmer HRIS Manager Hospital for Special Surgery 2015 icims Inc. All Rights Reserved. 2

5 The Challenge: Lack of Collaboration within the HR Department The Jamba Juice brand was rapidly expanding across the United States, and the company needed to hire thousands of new employees to keep up with the expansion. As the company continued to open additional store locations, Jamba Juice s HR department found it increasingly difficult to maintain its manual recruitment processes. Hiring managers and recruiters were being weighed down by disjointed paper-based processes, making it extremely difficult to track applicants, job openings, and related paperwork. Amanda Watchel, Recruiting Manager at Jamba Juice, explained, The processes were not efficient at all. We were paper-based, with excel spreadsheets, and file folders. Such antiquated methods resulted in issues of miscommunication, inefficiency in the hiring processes, and lost productivity. In addition, Jamba Juice has a very intensive new hire training program. Regional training managers found it exceedingly difficult to effectively onboard these new hires and then adequately track and report on their progress. The Solution icims provided Jamba Juice with a configurable and comprehensive system. Jamba Juice was able to streamline their end to end talent acquisition processes all the way through onboarding. Through the use of the Platform, all data and communication is centralized and instantaneous. This facilitates an effective and productive method of moving new hires into training programs, allowing the recruiting department and regional hiring managers to stay organized and efficient. icims dedicated and responsive customer service team is able to provide Jamba Juice with invaluable best practices and support. The Onboarding Portal has been extremely beneficial saving us time and increasing our efficiency as a team. Amanda Watchel Recruiting Manager Jamba Juice The icims Talent Platform was fully configured around Jamba Juice s unique needs and internal work flows. As Watchel explained, It really helps us stay organized. It helps us actually track our candidates, house them, utilize a referral system, as well as reach out to candidates for open jobs. The company can store and report on all candidate, new hire, and trainee information within one system, facilitating greater collaboration amongst recruiters, hiring managers, and training managers. Watchel describes icims onboarding capabilities as extremely beneficial, saving us time and increasing our efficiency as a team. Jamba Juice could not be happier with the robust capabilities of the icims Talent Platform or the level of committed, individualized support they have received icims Inc. All Rights Reserved. 3

6 The Challenge: Crunch Fitness recruiters faced a challenge as their traditionally manual efforts were met by a growing employee base. Moreover, when the number of employees soared to over 2,200, recruitment at Crunch became overwhelmingly labor intensive and cumbersome. The Solution After Crunch Fitness decided it was time to do away with the conventional Excel spreadsheets and paper files they had been trading back and forth between locations and to implement a talent management solution. And Crunch, leading the industry in creative efforts, did not want just any run-of-the-mill system. Crunch sought a provider that would be of real value and that would be able to ensure a significant return on investment. icims was able to deliver the solution that matched Crunch s needs, and recruiters agreed that the icims Talent Platform would take Crunch to the next level in its recruitment initiatives. Since signing with icims, Crunch has seen a notable return on investment through the automation of their previously manual tasks. With the help of the icims Talent Platform, Crunch was able to save hundreds of working hours by automating the management of job requisitions, applications, resumes, and candidate files. And it was this newly paperless environment and subsequent improved communication with hiring managers that really increased productivity and the focus on core hiring activities. As Chris Krivanek, Employee Experience Manager at Crunch Fitness, said, "The icims Talent Platform has really improved Crunch s recruiting, eliminating our reliance on manual efforts and making the overall process much more manageable." Crunch has found real long-term value in icims comprehensive solution, as the Platform eliminates the need to ever purchase costly, disparate talent management solutions or software. With the help of icims, Crunch has created a more efficient and cost-effective hiring process that has value both now and in the long run. The icims Talent Platform has really improved Crunch s recruiting, eliminating our reliance on manual efforts and make the overall process much more manageable. Chris Krivanek Employee Experience Manager Crunch Fitness 2015 icims Inc. All Rights Reserved. 4

7 Looking for more solutions to solve your HR challenges? icims Hire Expectations Institute (HEI) Featuring articles, webinars, and educational resources on topics like Understanding job seeker motivations Hiring the right candidate Creating a great new hire experience Adding value through best practices & technologies Visit HEI icims Talent Acquisition Suite icims' Talent Acquisition Suite enables organizations to leverage mobile, social, and video technologies to manage their entire talent acquisition lifecycle from building talent pools, to recruitment marketing automation, to applicant screening, to onboarding all within a single web-based application. Visit icims Want more information about how icims can help your organization? Request Pricing Contact Sales (800) icims Inc. All Rights Reserved. 5