HUMAN RESOURCES MANAGEMENT SERIES EVENT PARTICIPANT INSTRUCTIONS

Transcription

1 CAREER CLUSTER Business Management and Administration CAREER PATHWAY Human Resources Management INSTRUCTIONAL AREA Human Resources Management HUMAN RESOURCES MANAGEMENT SERIES EVENT PARTICIPANT INSTRUCTIONS PROCEDURES 1. The event will be presented to you through your reading of these instructions, including the Performance Indicators and Event Situation. You will have up to 10 minutes to review this information to determine how you will handle the role-play situation and demonstrate the performance indicators of this event. During the preparation period, you may make notes to use during the role-play situation. 2. You will have up to 10 minutes to role-play your situation with a judge (you may have more than one judge). 3. You will be evaluated on how well you meet the performance indicators of this event. 4. Turn in all your notes and event materials when you have completed the role-play. PERFORMANCE INDICATORS 1. Describe planning techniques used in the hiring process. 2. Describe factors that impact human resources management. 3. Ask relevant questions. 4. Defend ideas objectively. 5. Describe phases of human resources management. Published 2014 by DECA Related Materials. Copyright 2014 by DECA Inc. No part of this publication may be reproduced for resale without written permission from the publisher. Printed in the United States of America.

2 EVENT SITUATION You are to assume the role of store manager of HOME ZONE, a large national chain of big box style home improvement stores. The regional manager (judge) has asked you to prepare a presentation focused on upcoming telephone interviews you will be conducting. HOME ZONE operates a chain of home improvement stores throughout the country. Operating from warehouse-style buildings averaging 100,000 square feet, the stores carry tools, home appliances, hardware, building materials, paint, plumbing, flooring and garden supplies. Started in 1965, the company has grown to over 1,800 stores that generate annual sales of over $43 billion. Each location is staffed with a store manager and two assistant store managers. Since it began, HOME ZONE has always empowered its store managers to be completely independent and responsible for all hiring decisions from management positions to sales associates. In fact, all human resource functions are the responsibility of the store manager for that particular location. Currently, there is an opening at your store to fill one of the two assistant store manager positions. Applications and resumes have been submitted and there is an abundance of good candidates to fill the position. The regional manager (judge) has recommended that your next step be to conduct telephone interviews with some of the candidates. Since you have previously never had to hire an assistant manager or conduct a phone interview, the regional manager (judge) wants to make sure you understand and are familiar with the process. The regional manager (judge) has requested a meeting with you to make sure you are prepared for the next step in the process of hiring an assistant store manager. You are to develop a presentation that will be focused on the upcoming telephone interviews. Specifically, your presentation must address the following: Explain the purpose(s) of a telephone interview. Approximately how many candidates should receive a telephone interview? Provide rationale for the number you selected. Provide five actual questions that you will ask each candidate and explain why you chose to ask these questions. Once the telephone interviews are completed, explain the next step in the hiring process. You will present the information about phone interviews to the HOME ZONE regional manager (judge) in a role-play to take place in your store office. You will begin the role-play by welcoming the regional manager (judge) who is already waiting for you in your office. After you have presented and have answered the regional manager s (judge s) questions, the regional manager (judge) will conclude the role-play by thanking you for your work. 2

3 JUDGE S INSTRUCTIONS DIRECTIONS, PROCEDURES AND JUDGE S ROLE In preparation for this event, you should review the following information with your event manager and other judges: 1. Procedures 2. Performance Indicators 3. Event Situation 4. Judge Role-play Characterization Participants may conduct a slightly different type of meeting and/or discussion with you each time; however, it is important that the information you provide and the questions you ask be uniform for every participant. 5. Judge s Evaluation Instructions 6. Judge s Evaluation Form Please use a critical and consistent eye in rating each participant. JUDGE ROLE-PLAY CHARACTERIZATION You are to assume the role of regional manager of HOME ZONE, a large national chain of big box style home improvement stores. You have asked a store manager (participant) to prepare a presentation focused on upcoming telephone interviews he/she will be conducting. HOME ZONE operates a chain of home improvement stores throughout North America. Operating from warehouse-style buildings averaging 100,000 square feet, the stores carry tools, home appliances, hardware, building materials, paint, plumbing, flooring and garden supplies. Started in 1965, the company has grown to over 1,800 stores that generate annual sales of over $43 billion. Each location is staffed with a store manager and two assistant store managers. Since it began, HOME ZONE has always empowered its store managers to be completely independent and responsible for all hiring decisions from management positions to sales associates. In fact, all human resource functions are the responsibility of the store manager for that particular location. Currently, there is an opening at the store manager s (participant s) location to fill one of the two assistant store manager positions. Applications and resumes have been submitted and there is an abundance of good candidates to fill the position. You have recommended that the store manager s (participant s) next step be to conduct telephone interviews with some of the candidates. Since the manager (participant) has previously never had to hire an assistant manager or conduct a phone interview, you want to make sure the store manager (participant) understands and is familiar with the process.

4 You have requested a meeting with the store manager (participant) to make sure he/she is prepared for the next step in the process of hiring an assistant store manager. The store manager (participant) is to develop a presentation that will be focused on the upcoming telephone interviews. Specifically, the presentation must address the following: Explain the purpose(s) of a telephone interview. Approximately how many candidates should receive a telephone interview? Provide rationale for the number selected. Provide five actual questions that will be asked of each candidate and explain why those questions were chosen. Once the telephone interviews are completed, explain the next step in the hiring process. The store manager (participant) will present information about phone interviews to you in a roleplay to take place in the store manager s (participant s) office. The store manager (participant) will begin the role-play by welcoming you to the store. You will then say that you are excited to hear the manager s (participant s) ideas regarding the telephone interview. During the course of the role-play you are to ask the following questions of each participant: 1. When the unemployment rate is high, does that tend to favor the employers or the applicants? Please explain. 2. In an employment interview, how should a job applicant handle tattoos and body piercings that he/she may have? Once the store manager (participant) has presented the information and has answered your questions, you will conclude the role-play by thanking the store manager (participant) for the work. You are not to make any comments after the event is over except to thank the participant. 4

5 Evaluation Form Information JUDGE S EVALUATION INSTRUCTIONS The participants are to be evaluated on their ability to perform the specific performance indicators stated on the cover sheet of this event and restated on the Judge s Evaluation Form. Although you may see other performance indicators being demonstrated by the participants, those listed in the Performance Indicators section are the critical ones you are measuring for this particular event. Evaluation Form Interpretation The evaluation levels listed below and the evaluation rating procedures should be discussed thoroughly with your event chairperson and the other judges to ensure complete and common understanding for judging consistency. Level of Evaluation Exceeds Expectations Meets Expectations Below Expectations Little/No Value Interpretation Level Participant demonstrated the performance indicator in an extremely professional manner; greatly exceeds business standards; would rank in the top 10% of business personnel performing this performance indicator. Participant demonstrated the performance indicator in an acceptable and effective manner; meets at least minimal business standards; there would be no need for additional formalized training at this time; would rank in the th percentile of business personnel performing this performance indicator. Participant demonstrated the performance indicator with limited effectiveness; performance generally fell below minimal business standards; additional training would be required to improve knowledge, attitude and/or skills; would rank in the th percentile of business personnel performing this performance indicator. Participant demonstrated the performance indicator with little or no effectiveness; a great deal of formal training would be needed immediately; perhaps this person should seek other employment; would rank in the 0-49 th percentile of business personnel performing this performance indicator. 5

6 HUMAN RESOURCES MANAGEMENT SERIES, 2014 JUDGE S EVALUATION FORM SAMPLE EVENT Participant: I.D. Number: INSTRUCTIONAL AREA: Human Resources Management Did the participant: PERFORMANCE INDICATORS Describe planning techniques used in the hiring process? Describe factors that impact human resources management? Little/No Value Below Expectations Meets Expectations Exceeds Expectations Ask relevant questions? Judged Score 4. Defend ideas objectively? Describe phases of human resources management? Reason effectively, use systems thinking, make judgments and decisions, and solve problems? Overall impression and responses to the judge s questions TOTAL SCORE 6