Employee Assistance Program. Orientation: What is your EAP?

Transcription

1 Employee Assistance Program Orientation: What is your EAP?

2 Purpose and Objectives Defining EAP broadly Services offered by EAP Making an EAP referral How management partners with EAP Assessing when to make an EAP referral

3 Purpose and Objectives Know what an EAP is and the types of services are provided by EAP Know how to identify the symptoms of a troubled employee and the impact on job performance Understand the EAP referral process and how to apply it Understand your role as a manager in making referrals to the EAP

4 What is an EAP? An EAP is a confidential counseling and referral service available through your employer that can help you, your family members and dependents.

5 In other words, an EAP is A confidential counseling and referral service for employees and their household members. A starting place for addressing personal problems. An avenue of assistance for managers and employees whose personal problems may be affecting their work performance. Help for participants to deal privately and effectively with personal problems.

6 Your company recognizes that employees may experience personal problems at different times in their lives, and that in such circumstances employees may be uncertain as to where to turn for help. Because a company is only as healthy as its employees, your company has established an Employee Assistance Program (EAP). Why does my company have an EAP?

7 What services are provided by the EAP for employees? Assessment Short-term counseling Coaching Referrals Services Follow-up We are also available for : Supervisor Consultations Employee Trainings Wellness/Prevention Seminars Supervisor Consultation: As manager you may contact EAP for consultation about employee issues as often as you need, when ever you think you need help with a problem. The EAP consultant will help identify the problem, develop specific goals, and offer appropriate referrals and resources.

8 Reasons for Making a Management Referral Violations of company policy Harassment Safety issues Threat of Violence Attendance issues Performance issues Emotional instability of an employee On-the-job impairment or possession

9 "Sometimes job problems like these are the result of things going on outside the workplace. The company does have an Employee Assistance Program. It's free and it's confidential. It has helped a lot of people."

10 How to spot a troubled employee? Lateness Absenteeism Poor concentration Decreased productivity Unusual behavior Increased mistakes and/or accidents Friction with coworkers Negative attitude Difficulty learning from mistakes Excessive time on phone Lying

11 How do I refer a troubled employee? There are two possible type of management referrals. Voluntary - The manager reminds the employee of the EAP benefit and inform them that it is available to assist the employee with a wide range of issues. The manager reminds them the EAP service is free and confidential. Required/Mandatory - The manager informs the employee that a referral to the EAP is being made based upon some documented or observed reason (performance, conduct, attendance). Participation in the EAP may relate to other company policies.

12 How do I refer a troubled employee? Sample Process for a Required/Mandatory Referral - Consult with HR or policy manual to verify policy Always make sure to document: Observed suspicious behavior Facts not opinions Job performance not personalities Policy Violations Create a memo for employee, objectively stating reasons for referral and directing employee to the EAP Once documentation is received and employee has contacted EAP, an EAP consultant will contact the supervisor with compliance verification as necessary or as requested (HIPAA required release)

13 Common Questions about EAP Who can use EAP? The services are available not only to you, but to your spouse, your family members, and dependants as well. When can I call the EAP? If you would like an appointment or further details call: (our outside Athens call ) between 9 a.m. and 5 p.m., Monday through Friday. Appointments are arranged at your convenience.

14 Common Questions about EAP Will I be charged for using EAP? NO. The EAP is prepaid by your employer. If you need help beyond the scope of the EAP, your counselor may refer you to another resource. You would be responsible for any fees associated with your use of additional resources outside the EAP. We understand that ever problem and every budget is different, and will help you identify an affordable solution.

15 Common Questions about EAP Can I call the EAP if my concern is not a crisis? YES. The EAP is a life management tool, designed to help you sort through whatever is happening in your life. Call your EAP when you need a new perspective on things. Call when you need help identifying your options and making informed choices. EAP services are provided to help you live healthy and work well. Is the EAP just for workplace problems? NO. You can use the EAP to help you deal with any number of concerns, big or small, whether or not they have a direct impact on your work environment.

16 Who Will I See For Help? Our EAP consultants are trained as Social Workers, Professional Counselors, or Marriage & Family Therapists. Licensed in the State they practice Skilled at problem solving Experienced at dealing with life management issues Professional & Compassionate

17 What kind of issues can EAP help with? Life too challenging lately? Stress Family Problems Depression Anxiety Marriage Children Issues Financial Grief Workplace Issues ADHD Alcohol Emotional Needs Divorce Time Management Conflict Other Concerns We all face life challenges. Let us help.

18 Remember EAP It isn't easy to juggle the demands of career and personal life. For most people, it's an ongoing challenge to reduce stress and maintain harmony in key areas of their life. We want you to remember that when you are dealing with difficult life issues that EAP can assist you. In Person Counseling Sessions Free Service Service for employee and family Confidential Assistance Informal and Professional

19 EAP Website ww.negeap.com Self-assessments, information, and links to other websites for: Addictions Personal and emotional issues Martial/Relationships Family Legal/Financial Workplace/Career Health and Wellness Personal Growth

20 Contacting EAP Easily Accessible: Just a call or click away What Happens When I Call Talk with the Intake Staff Provide brief information to Intake Staff Schedule appointment at your convenience Visit our Website for More Information Ask EAP Online Service