FY16 Turkmenistan Country Opinion Survey Report

Transcription

1 FY16 Turkmenistan Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group Public Disclosure Authorized Public Disclosure Authorized Public Disclosure Authorized Public Disclosure Authorized 1 April 2016

2 Acknowledgements The Turkmenistan Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Svetlana Markova, Jessica Cameron, and Jing Guo. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Turkmenistan country team. In particular, PORG is grateful for the support from Serdar Jepbarov (Senior Operations Officer) and Oraz Sultanov (Operations Officer) who coordinated the survey related activities from Ashgabat, Turkmenistan. 1

3 Table of Contents I. Objectives... 3 II. Methodology... 3 III. Demographics of the Sample... 4 IV. General Issues Facing Turkmenistan... 8 V. Overall Attitudes toward the World Bank Group VI. Sectoral Importance and Effectiveness VII. How the World Bank Group Operates VIII. World Bank Group s Knowledge and Instruments IX. The Future Role of the World Bank Group in Turkmenistan X. Communication and Outreach XI. Appendices

4 I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Turkmenistan perceive the WBG. The survey explored: General Issues Facing Turkmenistan Overall Attitudes toward the World Bank Group World Bank Group s Effectiveness and Results The World Bank Group s Knowledge Work and Activities Working with the World Bank Group The Future Role of the World Bank Group in Turkmenistan Communication and Information Sharing Background Information II. Methodology From October 2015 to March 2016, 85 stakeholders of the WBG in Turkmenistan were invited to provide their opinions on the WBG s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President, the office of the Prime Minister; office of a minister; ministries/ministerial departments/implementation agencies; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations; the media; independent government institutions; academia/research institutes/think tanks; and other organizations. A total of 57 stakeholders participated in the survey (67% response rate). Some respondents received and responded to the questionnaires via the online survey platform Qualtrics; other respondents received and returned the questionnaires via official correspondence or in person. Respondents were asked about: general issues facing Turkmenistan; their overall attitudes toward the WBG; the WBG s effectiveness and results; the WBG s knowledge work and activities; working with the WBG; the WBG s future role in Turkmenistan; and the WBG s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group s annual Corporate Scorecard. These questions are identified throughout the survey report. 3

5 III. Demographics of the Sample Current Position For further analyses, respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community-based organizations and private foundations were combined in the CSO category; and few respondents from the office of a minister, independent government institutions, academia/ research institutes/think tanks, and the media were included in the Other category. Note that there were no respondents from the Office of the President/Prime Minister. 4

6 III. Demographics of the Sample (continued) Area of Primary Specialization 5

7 III. Demographics of the Sample (continued) Geographic Locations Note: Because of the small number of respondents from outside Ashgabat, analyses comparing geographic locations would not be statistically reliable and, therefore, were not conducted. Exposure to Agencies within the World Bank Group 6

8 III. Demographics of the Sample (continued) Familiarity with the World Bank Group Collaboration: Respondents who professionally collaborate with the WBG had significantly higher levels of familiarity with the WBG (mean = 6.8) than respondents who do not work with the institution (mean = 5.5). Respondents levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG s overall effectiveness in Turkmenistan, and significantly, moderately correlated with their ratings of the extent to which the WBG s work helps to achieve development results in the country. 7

9 IV. General Issues Facing Turkmenistan Development Priority Stakeholder groups: Respondents from the private sector/financial sector/private banks were significantly more likely to indicate private sector development as the most important development priority in Turkmenistan. 8

10 IV. General Issues Facing Turkmenistan (continued) Factors Contributing to Shared Prosperity 9

11 IV. General Issues Facing Turkmenistan (continued) Global Climate Change 10

12 V. Overall Attitudes toward the World Bank Group As noted in the Methodology section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group s annual Corporate Scorecard. The World Bank Group s Overall Effectiveness (Indicator Question) Achieving Development Results (Indicator Question) WBG Staff Preparedness 11

13 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups 1 Stakeholder groups: Respondents across stakeholder groups gave statistically similar overall ratings for the twenty six indicator questions. Collaboration: Respondents who professionally collaborate with the WBG gave significantly higher overall ratings (mean = 7.7) for the twenty six indicator questions than respondents who do not work with the institution (mean = 6.6). 1 Responses to all twenty six indicator questions by stakeholder levels of collaboration with the WBG can be found in Appendix D (page 71). 12

14 V. Overall Attitudes toward the World Bank Group (continued) Greatest Value 13

15 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness 14

16 VI. Sectoral Importance and Effectiveness Importance of WBG s Support in Sectoral Areas 15

17 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG s Support in Sectoral Areas 16

18 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG s Support in Sectoral Areas: Collaboration 2 2 Note in the Appendix on the sectoral effectiveness (Appendix A, page 46) that primarily informed stakeholders responded to this question. Respondents were given the option of don t know if they did not have exposure to the WBG s work in certain development areas. 17

19 VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents ratings of the World Bank Group s overall effectiveness and ratings of its ability to help achieve development results in Turkmenistan, bivariate correlational analyses were conducted using respondents ratings of the sixteen specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents ratings of the World Bank Group s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents ratings of the WBG s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG s ability to help achieve development results increase. Thus, it can be inferred that respondents perceptions of effectiveness in one specific area are related to, or drive, respondents perceptions of the WBG s overall effectiveness or perceptions of the WBG s ability to help achieve development results. Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG s overall effectiveness in Turkmenistan. The areas determined to be key drivers from these analyses were: The WBG s effectiveness at environmental sustainability; The WBG s effectiveness at global/regional integration; The WBG s effectiveness at natural resource management; The WBG s effectiveness at energy; and The WBG s effectiveness at foreign direct investment. Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG s ability to help achieve development results in Turkmenistan, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG s ability to help achieve development results. The areas determined to be key drivers from these analyses were: The WBG s effectiveness at environmental sustainability; The WBG s effectiveness at foreign direct investment; and The WBG s effectiveness at global/regional integration. 18

20 VII. How the World Bank Group Operates The World Bank Group s Work in Turkmenistan The World Bank Group s Work in Turkmenistan: Collaboration Collaboration: Respondents who collaborate with the WBG had significantly higher levels of agreement with these statements compared to respondents who do not professionally work with the institution. 19

21 VII. How the World Bank Group Operates (continued) Overall Perceptions 20

22 VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 21

23 VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner 22

24 VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 23

25 VIII. World Bank Group s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Stakeholder groups: Respondents from bilateral/multilateral agencies indicated the most frequent usage of the WBG s knowledge work and activities ( weekly/monthly ) compared to respondents from other stakeholder groups. 24

26 VIII. World Bank Group s Knowledge and Instruments (continued) Meeting Turkmenistan s Knowledge Needs (Indicator Question) Contribution of the WBG s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG s Knowledge Work and Activities (Indicator Question) 25

27 VIII. World Bank Group s Knowledge and Instruments (continued) Qualities of the WBG s Knowledge Work and Activities 26

28 VIII. World Bank Group s Knowledge and Instruments (continued) Meeting Turkmenistan s Needs for Financial Instruments (Indicator Question) WBG s Reimbursable Advisory Services Internal Measuring and Monitoring 27

29 IX. The Future Role of the World Bank Group in Turkmenistan Selectivity of the World Bank Group s Support 28

30 IX. The Future Role of the WBG in Turkmenistan (continued) Making the World Bank Group of Greater Value 29

31 IX. The Future Role of the WBG in Turkmenistan (continued) The World Bank Group Should Collaborate More with 30

32 IX. The Future Role of the WBG in Turkmenistan (continued) Where the World Bank Group Should Focus its Resources 31

33 IX. The Future Role of the WBG in Turkmenistan (continued) Future Combination of the WBG services 32

34 X. Communication and Outreach Note: When considering the World Bank Group s future outreach with key constituencies, please see Appendix B (page 51) for all responses by stakeholder groups. General Information Sources 33

35 X. Communication and Outreach (continued) Preferred Information Sources 34

36 X. Communication and Outreach (continued) Access to the Internet All respondents (100%) indicated that they had access to the Internet. 81 percent of respondents indicated that they used primarily high speed/wifi connection when visiting a WBG website, whereas 19 percent used dial-up. The WBG Website Usage 35

37 X. Communication and Outreach (continued) Evaluation of the WBG s Social Media Channels Information Sharing 36

38 XI. Appendices A. Responses to All Questions across All Respondents B. Responses to All Questions by Stakeholder Groups C. Responses to Selected Questions by Level of Collaboration with the World Bank Group D. Indicator Questions as a Function of Exposure to the WBG E. WBG COS FY16 Turkmenistan Questionnaire Turkmenistan 37

39 Appendix A: Responses to All Questions across All Respondents (N=57) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they Don t know (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Turkmenistan 1. Listed below are a number of development priorities in Turkmenistan. Please identify which of the following you consider the most important development priorities in Turkmenistan? (Choose no more than THREE) (Responses Combined; N=54) Private sector development 46.3% Education 37.0% Public sector governance/reform 25.9% Health 24.1% Agricultural development 16.7% Economic growth 14.8% Job creation/employment 11.1% Rural development 9.3% Climate change 9.3% Banking and finance 9.3% Information and communications technology 9.3% Global/regional integration 7.4% Food security 7.4% Social protection 5.6% Foreign direct investment 5.6% Financial (capital) markets 5.6% Environmental sustainability 5.6% Equality of opportunity 5.6% Data and statistics 5.6% Natural resource management 5.6% Water and sanitation 3.7% Trade and exports 3.7% Energy 1.9% Transport 1.9% Regulatory framework 1.9% Communicable/non-communicable diseases 1.9% Gender equity 0.0% Urban development 0.0% Law and justice 0.0% Disaster management 0.0% 38

40 A. General Issues Facing Turkmenistan (continued) 2. The World Bank Group s Shared Prosperity goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of shared prosperity in your country, which of the following TWO best illustrate how this would be achieved in Turkmenistan? (Choose no more than TWO) (Responses Combined; N=54) Education and training that better ensure job opportunity 42.6% Consistent economic growth 35.2% Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 29.6% A growing middle class 16.7% Better employment opportunities for young people 13.0% Better opportunity for the poor who live in rural areas 11.1% Better quality public services 11.1% More reliable social safety net 7.4% Greater voice and participation for citizens to help ensure greater accountability 7.4% Greater access to micro-finance for the poor 5.6% Greater access to health and nutrition for citizens 5.6% Better opportunity for the poor who live in urban areas 5.6% Better employment opportunities for women 1.9% Greater equity of fiscal policy 1.9% Other 1.9% 3. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) (N=55) A very serious problem 52.7% A somewhat serious problem 38.2% Not too serious problem 3.6% Not a problem 0.0% Don t know 5.5% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Turkmenistan? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group s effectiveness in Turkmenistan? (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group s staff is well prepared (e.g., skills and knowledge) to help Turkmenistan solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree)

41 B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Turkmenistan, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Turkmenistan? (Choose no more than THREE) (Responses Combined; N=55) Education 41.8% Private sector development 38.2% Public sector governance/reform 25.5% Job creation/employment 23.6% Health 20.0% Banking and finance 20.0% Agricultural development 20.0% Economic growth 14.5% Data and statistics 14.5% Rural development 10.9% Information and communications technology 10.9% Financial (capital) markets 9.1% Environmental sustainability 5.5% Global/regional integration 3.6% Climate change 3.6% Trade and exports 3.6% Regulatory framework 3.6% Natural resource management 3.6% Transport 1.8% Social protection 1.8% Foreign direct investment 1.8% Gender equity 1.8% Food security 1.8% Equality of opportunity 1.8% Energy 0.0% Urban development 0.0% Water and sanitation 0.0% Law and justice 0.0% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 40

42 B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group s role, which activity (N=53) do you believe is of greatest VALUE and which activity is of second greatest value in Turkmenistan? Greatest Value 2 nd Greatest Value Combined Capacity development 28.3% 21.2% 49.5% Technical assistance 20.8% 23.1% 43.8% Policy advice, studies, analyses 18.9% 13.5% 32.3% Financial resources 7.5% 17.3% 24.9% Data and statistics 7.5% 9.6% 17.2% Convening/facilitating 7.5% 5.8% 13.3% Help to bring discipline/effective supervision to implementation of investment projects 5.7% 3.8% 9.5% Donor coordination 0.0% 5.8% 5.8% Linkage to non-bank expertise (i.e., South-South knowledge sharing) 3.8% 0.0% 3.8% Mobilizing third party financial resources 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 6. Which of the following do you identify as the World Bank Group s greatest WEAKNESSES in its work in Turkmenistan? (Choose no more than TWO) (Responses Combined; N=53) Not collaborating enough with stakeholders outside the Government 37.7% Don t know 28.3% World Bank Group s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 13.2% World Bank Group s processes too complex 11.3% Its advice and strategies do not lend themselves to practical problem solving 9.4% Not enough public disclosure of its work 9.4% Too influenced by developed countries 5.7% Not client focused 5.7% Not aligned with other donors work 3.8% Not aligned with country priorities 3.8% Arrogant in its approach 1.9% Staff too inaccessible 1.9% Other 1.9% The credibility of its knowledge/data 0.0% 7. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) (Responses Combined; N=52) Private sector 38.5% Academia/think tanks/research institutes 38.5% Parliament 19.2% Donor community 17.3% NGOs/Community Based Organizations 17.3% Local Government 13.5% Youth/university groups 13.5% Media 9.6% Beneficiaries 5.8% Don t know 5.8% Foundations 3.8% Other 0.0% 41

43 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group s work in Turkmenistan? (1-Strongly disagree, 10-Strongly agree) 8. Overall the World Bank Group currently plays a relevant role in development in Turkmenistan* 9. The World Bank Group s work is aligned with what I consider the development priorities for Turkmenistan* Level of Agreement N DK Mean SD To what extent is the World Bank Group an effective development partner in Level of Agreement Turkmenistan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 10. Responsiveness to needs* Flexibility (in terms of the institution s products and services)* Flexibility (in terms of changing country circumstances)* Being inclusive* Openness (sharing data and other information)* Collaboration with the Government* The speed in which it gets things accomplished on the ground* Ease of access to the people at the World Bank Group who are making decisions important to my work* Collaboration with civil society* Staff accessibility* Collaboration with other donors and development partners* Collaboration with the private sector* Straightforwardness and honesty* Treating clients and stakeholders in Turkmenistan with respect Being a long-term partner*

44 C. World Bank Group s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved Importance in the following areas of development in Turkmenistan? (1-Not important at all, 10-Very important) N DK Mean SD 1. Banking and finance Financial (capital) markets Transport Data and statistics Law and justice Urban development Environmental sustainability Trade and exports Information and communications technology Gender equity Private sector development Foreign direct investment Water and sanitation Regulatory framework Economic growth Energy Disaster management Public sector governance/reform Job creation/employment Communicable/non-communicable diseases Equality of opportunity Social protection Rural development Global/regional integration Food security Natural resource management Health Climate change Agricultural development Education

45 C. World Bank Group s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it Effectiveness does in the following areas of development in Turkmenistan? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Banking and finance Transport Data and statistics Urban development Environmental sustainability Private sector development Foreign direct investment Trade and exports Economic growth Public sector governance/reform Financial (capital) markets Energy Global/regional integration Climate change Agricultural development Natural resource management Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group s work help to achieve development results in Turkmenistan? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Turkmenistan? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Turkmenistan* 5. The World Bank Group meets Turkmenistan s needs for knowledge services (e.g., research, analysis, data, technical assistance)* Reimbursable Advisory Services N DK Mean SD 6. To what extent do you believe that Turkmenistan received value for money from the World Bank Group s Reimbursable Advisory Services (RAS)? (1-To no degree at all, 10-To a very significant degree) Measuring and Correcting Work N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Turkmenistan? (1-To no degree at all, 10-To a very significant degree)

46 D. The World Bank Group s Knowledge Work and Activities 1. How frequently do you consult World Bank Group s knowledge work and activities in the work you do? (N=53) Weekly 5.7% Monthly 20.8% A few times a year 49.1% Rarely 20.8% Never 3.8% In Turkmenistan, to what extent do you believe that the World Bank Group s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely Include appropriate level of stakeholder involvement during preparation Lead to practical solutions Are accessible (well written and easy to understand) Are source of relevant information on global good practices Are adequately disseminated Are translated enough into local language Are adaptable to Turkmenistan s specific development challenges and country circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group s knowledge work and activities make to development results in your country?* (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group s knowledge work and activities?* (1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) 1. The World Bank Group effectively monitors and evaluates the projects and programs it supports Level of Agreement N DK Mean SD The World Bank Group s approvals and reviews are done in a timely fashion The World Bank Group takes decisions quickly in Turkmenistan* Working with the World Bank Group increases Turkmenistan s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes appropriate use of them* The World Bank Group provides effective implementation support Which of the following best describes the World Bank Group s support in Turkmenistan? (Select only one response) (N=53) The World Bank Group is sufficiently selective and focuses on the most important development challenges in Turkmenistan 52.8% The World Bank Group is not sufficiently selective in Turkmenistan, and it is involved in too many areas of development 13.2% Don t know 34.0% 45

47 F. The Future Role of the World Bank Group in Turkmenistan 1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Turkmenistan? (Choose no more than TWO) (Responses Combined; N=51) Increase the level of capacity development in the country 49.0% Reach out more to groups outside of Government 29.4% Provide more adequate data/knowledge/statistics/figures on Turkmenistan s economy 27.5% Offer more innovative financial products 23.5% Offer more innovative knowledge services 23.5% Collaborate more effectively with Government clients (e.g., national, state, local) 19.6% Increase availability of Reimbursable Advisory Services (RAS) 2.0% Other 2.0% Work faster 0.0% 2. When considering the combination of services that the World Bank Group offers in Turkmenistan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Turkmenistan? (Select only ONE response) (N=53) Knowledge products 52.8% Financial services 22.6% The combination is appropriate for Turkmenistan 9.4% Convening services 7.5% Don't know 5.7% None of the above 1.9% G. Communication and Information Sharing 1. How do you get most of your information about economic and social development issues in Turkmenistan? (Choose no more than TWO) (Responses Combined; N=52) Internet 61.5% Local newspapers 30.8% Periodicals 25.0% Local television 21.2% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 13.5% International television 11.5% International newspapers 5.8% Other 3.8% Local radio 1.9% International radio 0.0% 2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) (Responses Combined; N=54) World Bank Group s seminars/workshops/conferences 53.7% World Bank Group s website 37.0% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 33.3% e-newsletters 27.8% World Bank Group s publications and other written materials 16.7% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 5.6% Mobile phones 1.9% Other 1.9% 46

48 G. Communication and Information Sharing (continued) 3. Do you have access to the Internet? (N=50) Yes 100.0% No 0.0% 4. Do you use/have you used the World Bank Group website? (N=51) Yes 72.5% No 27.5% 5. Which Internet connection do you use primarily when visiting a World Bank Group website? (N=47) High speed/wifi 80.9% Dial-up 19.1% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 6. I find the World Bank Group s websites easy to navigate I find the information on the World Bank Group s websites useful The World Bank Group s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the institution 9. When I need information from the World Bank Group I know how to find it The World Bank Group is responsive to my information requests and inquiries H. Background Information 1. Which of the following best describes your current position? (Select only ONE response) (N=55) Employee of a Ministry/Ministerial Department/Implementation Agency 34.5% Bilateral/Multilateral Agency 27.3% Private Sector Organization 10.9% NGO/Community-Based Organization 7.3% Academia/Research Institute/Think Tank 5.5% Office of Minister 3.6% Financial Sector/Private Bank 3.6% Independent Government Institution 3.6% Private Foundation 1.8% Media 1.8% 47

49 H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE response) (N=54) Macroeconomics and fiscal management 22.2% Finance and markets 13.0% Generalist 11.1% Social protection and labor 9.3% Education 9.3% Environment and natural resources 7.4% Transport and ICT 5.6% Governance 5.6% Health, nutrition, and population 3.7% Urban, rural, and social development 3.7% Other 3.7% Trade and competitiveness 1.9% Gender 1.9% Agriculture 1.9% 3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? (Select only ONE response) (N=54) Yes 51.9% No 48.1% 4. Which of the following agencies of the World Bank Group do you primarily engage with in Turkmenistan? (Select only ONE response) (N=46) The World Bank (IBRD) 95.7% The International Finance Corporation (IFC) 0.0% The Multilateral Investment Guarantee Agency (MIGA) 0.0% Other 4.3% 5. Which of the following describes most of your exposure to the World Bank Group in Turkmenistan? (Choose no more than TWO) (Responses Combined; N=48) Collaborate as part of my professional duties 43.8% Engage in World Bank Group related/sponsored events/activities 39.6% Use World Bank Group reports/data 29.2% Use World Bank Group website for information, data, research, etc. 22.9% Observer (i.e., follow in media, discuss in informal conversations, etc.) 6.3% 6. What s your gender? (N=55) Female 41.8% Male 58.2% 7. Which best represents your geographic location? (N=54) Ashgabat 94.4% Outside Ashgabat 5.6% 48

50 Appendix B: Responses to All Questions by Stakeholder Groups 3 Employee of a Ministry N= 19 Bilateral/Multilateral Agency N=15 Private Sector/Financial Sector/Private Bank N=8 CSO N=5 Other N=8 A. General Issues facing Turkmenistan Listed below are a number of development priorities in Turkmenistan. Please identify which of the following you consider the most important development priorities in Turkmenistan. (Choose no more than THREE) Employee of Bilateral/ Private Sector/Financial (Responses combined) a Ministry Multilateral Agency Sector/Private Bank CSO Other Global/regional integration 5.6% 6.7% 12.5% 20.0% 0.0% Food security 5.6% 13.3% 0.0% 0.0% 12.5% Public sector governance/reform 16.7% 33.3% 25.0% 20.0% 37.5% Social protection 5.6% 6.7% 0.0% 20.0% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development* 38.9% 20.0% 87.5% 60.0% 62.5% Foreign direct investment 0.0% 6.7% 25.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 6.7% 0.0% 0.0% 0.0% Job creation/employment 11.1% 6.7% 0.0% 0.0% 37.5% Rural development 11.1% 6.7% 12.5% 20.0% 0.0% Financial (capital) markets 5.6% 0.0% 12.5% 0.0% 12.5% Water and sanitation 0.0% 13.3% 0.0% 0.0% 0.0% Environmental sustainability 5.6% 13.3% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 20.0% 0.0% 0.0% 0.0% Health 33.3% 33.3% 12.5% 0.0% 12.5% Climate change 5.6% 20.0% 0.0% 0.0% 12.5% Banking and finance 16.7% 0.0% 12.5% 0.0% 12.5% Transport 0.0% 0.0% 0.0% 0.0% 12.5% Education 44.4% 33.3% 50.0% 40.0% 12.5% Agricultural development 27.8% 6.7% 12.5% 20.0% 12.5% Trade and exports 11.1% 0.0% 0.0% 0.0% 0.0% Data and statistics 0.0% 20.0% 0.0% 0.0% 0.0% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 6.7% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 6.7% 0.0% 0.0% 0.0% Natural resource management 11.1% 0.0% 0.0% 0.0% 12.5% Economic growth 16.7% 6.7% 12.5% 40.0% 12.5% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 16.7% 0.0% 12.5% 20.0% 0.0% *Significantly different between stakeholder groups 3 Only 55 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this appendix. 49

51 A. General Issues Facing Turkmenistan (continued) When thinking about the idea of shared prosperity in your country, which of the following TWO best illustrate how this would be achieved in Turkmenistan? (Choose no more than TWO) Employee of Bilateral/ Private Sector/Financial (Responses combined) a Ministry Multilateral Agency Sector/Private Bank CSO Other Consistent economic growth 52.9% 20.0% 37.5% 40.0% 25.0% More reliable social safety net 5.9% 6.7% 12.5% 20.0% 0.0% Greater access to micro-finance for the poor 5.9% 6.7% 0.0% 20.0% 0.0% Greater voice and participation for citizens to help ensure greater accountability 0.0% 20.0% 0.0% 0.0% 0.0% Greater access to health and nutrition for citizens 11.8% 0.0% 0.0% 0.0% 12.5% Better entrepreneurial opportunities 23.5% 33.3% 50.0% 0.0% 37.5% A growing middle class 11.8% 26.7% 0.0% 40.0% 12.5% Better opportunity for the poor who live in rural areas 5.9% 13.3% 12.5% 20.0% 12.5% Better opportunity for the poor who live in urban areas 5.9% 0.0% 0.0% 20.0% 12.5% Better employment opportunities for young people 11.8% 20.0% 12.5% 0.0% 12.5% Better employment opportunities for women 0.0% 0.0% 12.5% 0.0% 0.0% Greater equity of fiscal policy 5.9% 0.0% 0.0% 0.0% 0.0% Education and training that better ensure job opportunity 58.8% 33.3% 25.0% 40.0% 50.0% Better quality public services 0.0% 20.0% 25.0% 0.0% 12.5% Other 0.0% 0.0% 0.0% 0.0% 12.5% In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Employee of Bilateral/ Private Sector/Financial a Ministry Multilateral Agency Sector/Private Bank CSO Other A very serious problem 57.9% 46.7% 50.0% 60.0% 50.0% A somewhat serious problem 36.8% 46.7% 37.5% 40.0% 25.0% Not too serious problem 0.0% 6.7% 0.0% 0.0% 12.5% Not a problem 0.0% 0.0% 0.0% 0.0% 0.0% Don t know 5.3% 0.0% 12.5% 0.0% 12.5% 50

52 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of the World Bank Group in Turkmenistan?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Overall, please rate your impression of the World Bank Group s effectiveness in Turkmenistan. (1-Not effective at all, 10-Very effective) To what extent do you believe the World Bank Group s staff is well prepared to help Turkmenistan solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry Bilateral/Multilateral Agency Private Sector/ Financial Sector/ Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Employee of a Ministry Bilateral/Multilateral Agency Private Sector/Financial Sector/Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Employee of a Ministry Bilateral/Multilateral Agency Private Sector/Financial Sector/Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD

53 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Turkmenistan, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Turkmenistan? (Choose no more than THREE) Employee of Bilateral/ Private Sector/Financial (Responses combined) a Ministry Multilateral Agency Sector/Private Bank CSO Other Health 31.6% 20.0% 12.5% 0.0% 12.5% Banking and finance 21.1% 20.0% 25.0% 0.0% 25.0% Transport 0.0% 6.7% 0.0% 0.0% 0.0% Agricultural development* 5.3% 13.3% 62.5% 0.0% 37.5% Global/regional integration 5.3% 0.0% 0.0% 20.0% 0.0% Job creation/employment 26.3% 13.3% 25.0% 40.0% 25.0% Public sector governance/reform 15.8% 46.7% 12.5% 20.0% 25.0% Social protection* 0.0% 0.0% 0.0% 20.0% 0.0% Rural development 10.5% 26.7% 0.0% 0.0% 0.0% Foreign direct investment 0.0% 0.0% 12.5% 0.0% 0.0% Education 52.6% 20.0% 37.5% 80.0% 37.5% Energy 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 6.7% 0.0% 0.0% 0.0% Financial (capital) markets 10.5% 6.7% 0.0% 0.0% 25.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 5.3% 6.7% 0.0% 20.0% 0.0% Economic growth 15.8% 13.3% 12.5% 40.0% 0.0% Private sector development 36.8% 13.3% 75.0% 40.0% 50.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 12.5% Climate change 5.3% 6.7% 0.0% 0.0% 0.0% Information and communications technology 21.1% 6.7% 0.0% 20.0% 0.0% Trade and exports 0.0% 6.7% 0.0% 0.0% 12.5% Equality of opportunity 0.0% 6.7% 0.0% 0.0% 0.0% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 6.7% 0.0% 0.0% 12.5% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 6.7% 0.0% 0.0% 12.5% Data and statistics 15.8% 26.7% 0.0% 0.0% 12.5% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 52

54 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Turkmenistan? GREATEST VALUE Employee of Bilateral/ Private Sector/Financial a Ministry Multilateral Agency Sector/Private Bank CSO Other Policy advice, studies, analyses 16.7% 33.3% 0.0% 20.0% 14.3% Data and statistics 5.6% 13.3% 0.0% 0.0% 14.3% Convening/facilitating 16.7% 0.0% 0.0% 0.0% 14.3% Financial resources 11.1% 0.0% 12.5% 20.0% 0.0% Capacity development 33.3% 13.3% 25.0% 60.0% 28.6% Technical assistance 5.6% 33.3% 37.5% 0.0% 28.6% Help to bring discipline/effective supervision to implementation of investment projects 0.0% 6.7% 25.0% 0.0% 0.0% Mobilizing third party financial resources 0.0% 0.0% 0.0% 0.0% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-bank expertise (i.e., South-South knowledge sharing) 11.1% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 2 nd GREATEST VALUE Employee of Bilateral/ Private Sector/Financial a Ministry Multilateral Agency Sector/Private Bank CSO Other Policy advice, studies, analyses 11.1% 26.7% 14.3% 0.0% 0.0% Data and statistics 11.1% 20.0% 0.0% 0.0% 0.0% Convening/facilitating 11.1% 0.0% 0.0% 0.0% 14.3% Financial resources 22.2% 13.3% 28.6% 0.0% 14.3% Capacity development 22.2% 20.0% 28.6% 20.0% 14.3% Technical assistance 16.7% 13.3% 28.6% 60.0% 28.6% Help to bring discipline/effective supervision to implementation of investment projects 5.6% 6.7% 0.0% 0.0% 0.0% Mobilizing third party financial resources 0.0% 0.0% 0.0% 0.0% 0.0% Donor coordination* 0.0% 0.0% 0.0% 20.0% 28.6% Linkage to non-bank expertise (i.e., South-South knowledge sharing) 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 53

55 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group s greatest WEAKNESSES in its work in Turkmenistan? (Choose no more than TWO) Employee of Bilateral/ Private Sector/Financial (Responses combined) a Ministry Multilateral Agency Sector/Private Bank CSO Other Too influenced by developed countries 5.9% 6.7% 0.0% 0.0% 12.5% Not collaborating enough with stakeholders outside the Government 23.5% 40.0% 62.5% 40.0% 37.5% Its advice and strategies do not lend themselves to practical problem solving 11.8% 13.3% 12.5% 0.0% 0.0% Not enough public disclosure of its work* 0.0% 33.3% 0.0% 0.0% 0.0% Arrogant in its approach 0.0% 6.7% 0.0% 0.0% 0.0% Not client focused* 5.9% 0.0% 0.0% 40.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group s processes too complex 11.8% 0.0% 12.5% 20.0% 25.0% Staff too inaccessible 5.9% 0.0% 0.0% 0.0% 0.0% World Bank Group s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 23.5% 0.0% 25.0% 20.0% 0.0% Not aligned with other donors work 0.0% 13.3% 0.0% 0.0% 0.0% Not aligned with country priorities 0.0% 6.7% 0.0% 0.0% 12.5% Other 0.0% 6.7% 0.0% 0.0% 0.0% Don t know 35.3% 20.0% 25.0% 20.0% 37.5% *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of Bilateral/ Private Sector/Financial (Responses combined) a Ministry Multilateral Agency Sector/Private Bank CSO Other Parliament 37.5% 13.3% 12.5% 20.0% 0.0% Donor community* 6.3% 40.0% 0.0% 0.0% 25.0% Media 25.0% 6.7% 0.0% 0.0% 0.0% Local Government 12.5% 26.7% 0.0% 0.0% 12.5% Private sector 31.3% 26.7% 62.5% 40.0% 50.0% Academia/think tanks/research institutes 43.8% 46.7% 0.0% 40.0% 50.0% NGOs/Community Based Organizations* 0.0% 13.3% 25.0% 80.0% 12.5% Youth/university groups 12.5% 20.0% 12.5% 0.0% 12.5% Beneficiaries* 0.0% 0.0% 0.0% 20.0% 25.0% Foundations 0.0% 0.0% 12.5% 0.0% 12.5% Other 0.0% 0.0% 0.0% 0.0% 0.0% Don t know 6.3% 0.0% 25.0% 0.0% 0.0% *Significantly different between stakeholder groups 54

56 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group s work in Turkmenistan? (1-Strongly disagree, 10-Strongly agree) Overall the World Bank Group currently plays a relevant role in development in Turkmenistan The World Bank Group s work is aligned with what I consider the development priorities for Turkmenistan Employee of a Ministry Bilateral/Multilateral Agency Private Sector/Financial Sector/Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent is the World Bank Group an effective development partner in Turkmenistan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry Bilateral/Multilateral Agency Private Sector/Financial Sector/Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs Flexibility (in terms of the institution s products and services) Flexibility (in terms of changing country circumstances) Being inclusive Openness Collaboration with the Government The speed in which it gets things accomplished on the ground Ease of access to the people at the WBG who are making decisions important to my work Collaboration with civil society Staff accessibility Collaboration with other donors and development partners Collaboration with the private sector Straightforwardness and honesty Treating clients and stakeholders in Turkmenistan with respect Being a long-term partner

57 C. World Bank Group s Sectoral Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Turkmenistan? (1-Not important at all, 10-Very important) *Significantly different between stakeholder groups Employee of a Ministry Bilateral/Multilateral Agency Private Sector/Financial Sector/Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Banking and finance Financial (capital) markets Transport Data and statistics Law and justice* Urban development Environmental sustainability Trade and exports Information and communications technology Gender equity Private sector development Foreign direct investment Water and sanitation Regulatory framework Economic growth Energy Disaster management Public sector governance/reform* Job creation/employment Communicable/non-communicable diseases Equality of opportunity* Social protection Rural development Global/regional integration Food security Natural resource management Health Climate change Agricultural development Education

58 C. World Bank Group s Sectoral Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Turkmenistan? (1-Not effective at all, 10-Very effective) Employee of a Ministry Bilateral/Multilateral Agency Private Sector/Financial Sector/Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Banking and finance Transport Data and statistics Urban development Environmental sustainability Private sector development Foreign direct investment Trade and exports Economic growth Public sector governance/reform Financial (capital) markets Energy Global/regional integration Climate change Agricultural development Natural resource management To what extent does the World Bank Group s work help to achieve development results in Turkmenistan? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry Bilateral/Multilateral Agency Private Sector/Financial Sector/Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you agree with the following statements about the World Bank Group in Turkmenistan? (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry Bilateral/Multilateral Agency Private Sector/Financial Sector/Private Bank CSO Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group s financial instruments meet the needs of Turkmenistan The World Bank Group meets Turkmenistan s needs for knowledge services