1st4sport Level 4 NVQ Certificate in Advanced Outdoor Practices and Management

Transcription

1 1st4sport Level 4 NVQ Certificate in Advanced Outdoor Practices and Management Qualification Specification Version: 2:01 August 2016 This document is designed to be viewed on a computer and contains hyperlinks which will not be available if printed. This specification must be read by all relevant personnel within recognised centres approved to offer this qualification. It contains the Qualification Approval Conditions which must be complied with and should be read in conjunction with the 1st4sport Centre recognition Conditions. Tutors, assessors and verifiers should also be made aware that they must comply with the specification to ensure full deployment of the standards.

2 Coachwise Ltd, 2016 This document is copyright under the Berne Convention. All rights are reserved. Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted under the Copyright, Designs and Patents Act 1998, no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, electrical, chemical, mechanical, optical, photocopying, recording or otherwise, without the prior written permission of the copyright owner. Enquiries should be addressed to 1st4sport Qualifications. 1st4sport Qualifications Coachwise Ltd Chelsea Close Off Amberley Road Armley Leeds LS12 4HP Fax: enquiries@1st4sportqualifications.com Website: 1st4sport Qualifications is recognised as an awarding organisation by the UK regulators Ofqual, Qualifications Wales, CCEA and SQA Accreditation. 1st4sport is brand of Coachwise Ltd, the trading arm of The National Coaching Foundation (known as sports coach UK), the UK-registered charity leading the national development of coaches and the coaching system. Any proceeds go directly back to sports coach UK to help them develop and advance sport nationwide. National/Qualification Accreditation Number: 601/8320/2 Qualification regulation date: 22-Jan-2016 Specification publication date: V1 Initial Specification 01 December 2015 V2 01 August 2016: No technical amends made, updated weblinks and contact details

3 Contents List of contents Qualification Purpose Statement Regulation Overview Progression Support Qualification Approval Conditions: Section One - Qualification Resources QCON 1.1 Qualification workforce capacity and ratios QCON 1.2 Qualification administrator QCON 1.3 Qualification coordinator QCON 1.4 Qualification assessors QCON 1.5 Qualification internal quality assurers QCON 1.6 Qualification delivery sites, facilities and environment QCON 1.7 Qualification equipment and clothing QCON 1.8 Qualification materials QCON 1.9 Qualification fees Qualification Approval Conditions: Section Two - Administration, initial assessment and inductions QCON 2.1 Course/programme administration QCON 2.2 Learner eligibility and pre-requisites QCON 2.3 Learner eligibility and barriers to access QCON 2.4 Learner eligibility and Recognised Prior Learning (RPL) QCON 2.5 Learner enrolment, agreement and registration period QCON 2.6 Learner inductions Page

4 List of contents Qualification Approval Conditions: Section Three - Training and Assessment QCON 3.1 Training and assessment hours QCON 3.2 Training and assessment programme QCON 3.3 Assessment specification QCON 3.4 Assessment tools QCON 3.5 Assessment eligibility QCON 3.6 Assessment process QCON 3.7 Eligibility of learners for special consideration QCON 3.8 Eligibility of learners for certification QCON 3.9 Reassessments Qualification Approval Conditions: Section Four - Internal Quality Assurance QCON 4.1 Internal quality assurance strategy QCON 4.2 Internal quality assurance sampling QCON 4.3 Internal quality assurance Interventions Page Communications and Contacts 25 Appendix A: Unit Specifications Mandatory Units (Both Pathways) 26 Appendix B: Unit Specifications Mandatory Manager Pathway Units 32 Appendix C: Unit Specifications Optional Manager Pathway Units 37 Appendix D: Unit Specifications Mandatory Senior Practitioner Units 47 Appendix E: Unit Specifications Optional Senior Practitioner Units 54

5 Qualification Purpose Statement: 1st4sport Level 4 NVQ Certificate in Outdoor Practices and Management Regulation Qualification details Qualification title Qualification No. Level GLHs 1 Credit 2 1st4sport Level 4 NVQ Certificate in Advanced Outdoor Practices and Management 601/8320/ Operational start date 01 February 2016 Review date 31 January 2019 Registration Period 36 months Overview Introduction This qualification is awarded by 1st4sport Qualifications as the recognised awarding organisation regulated by the UK regulators: Ofqual, Qualifications Wales, CCEA and SQA Accreditation. The qualification structure and content was developed by SkillsActive the Sector Skills Council for Active Leisure, Learning and Well-being. This qualification forms part of an apprenticeship framework (Higher Apprenticeship in Outdoors Wales). This framework is designed for individuals intending to move into or towards managerial positions within outdoor activity centres and/or working in higher responsibility positions in outdoor settings where qualifications are key. The qualification is listed on the Register of Regulated Qualifications; unit details are contained in the appendix to this specification. This qualification is equivalent to Level 5 on the European Qualifications Framework (EQF). Further information about the EQF can be found at: 1 Guided Learning Hours. GLHs for a specific qualification are defined as the number of hours of largely face-to-face tuition and assessment on-course; this includes all time spent on course-based learning and assessment activities. 2 Credit. 1 Unit of credit represents 10 hours of learning time. This includes GLH and additional learning activities conducted away from the learning environment. Page 1 of 64

6 Objective The objective is to provide a benefit to learners by supporting them in their role in the workplace as an outdoor activity practitioner and/or manager. This qualification is intended for those individuals intending to move into or towards managerial positions within centres and/or working in higher responsibility positions in outdoor settings. A typical learner may hold responsibility for staff, safety and welfare in an outdoors setting and hold responsibility to facilitate high quality outdoor learning by providing effective, innovative and expert leadership of people and resources. By the end of this qualification, learners will have developed a solid understanding in a variety of areas, including: Health and safety Costs and budgets within an organisation Effective leadership skills Customer service standards, and how to maintain these Dependent on their role in their workplace, in addition to the above learners are required to develop knowledge and competence in one of the following pathways: Manager Pathway Senior Practitioner Pathway Page 2 of 64

7 Structure Units Manager Pathway A To qualify for the 1st4sport Level 4 NVQ Certificate in Advanced Outdoor Practices and Management (QCF), learners must successfully achieve 31 credits. All learners must achieve 16 credits from the Mandatory Group A. From this point, learners will select a suitable Pathway. Learners on Manager Pathway A must achieve 10 credits from Mandatory Group B Manager Pathway and 5 credits from Manager Group Pathway, (Optional Group A). Learners on Senior Practitioner Pathway B, must achieve 7 credits from Mandatory Group C Senior Practitioner and 8 credits from Senior Practitioner (Optional Group B) to be awarded the certificate. Component title Accreditation no. Level GLHs Credit Mandatory Group A 16 Credits (All learners) Manage health and safety in own area of responsibility M/508/ Understanding costs and budgets in an organization H/508/ Becoming an effective leader R/508/ Understanding organisational culture and ethics L/508/ Understanding customer service standards and requirement J/508/ Mandatory Group B 15 Credits Manager Pathway 10 Credits (Compulsory) Design outdoor education programmes J/508/ Leading innovation and change F/508/ Manager Pathway (Optional Group Unit A learner must achieve a minimum 5 up to a maximum 27 credit value) Develop and implement an operational plan K/508/ Leading and motivating a team effectively H/508/ Reflect on and improve own practice in learning and development K/508/ Undertaking mentoring in the workplace R/508/ Manage a Budget F/508/ Understanding organising and delegating in the workplace J/508/ Delegating authority in the workplace D/508/ Understanding how to motivate to improve performance L/508/ Page 3 of 64

8 Units Senior Practitioner Pathway B Training and assessment Component title Accreditation no. Level GLHs Credit Mandatory Group C 15 Credits Senior Practitioner 7 Credits (Compulsory) Facilitate adventurous experiences F/508/ Senior Practitioner (Optional Group B learner must achieve a minimum 8 up to a maximum 27 credit value) Principles, theories and practices of learning and development F/508/ Reflect on and improve own practice in learning and development K/508/ Understanding the principles and practices of assessment D/508/ Undertaking mentoring in the workplace R/508/ Understanding how to motivate to improve performance L/508/ Leading and motivating a team effectively H/508/ Delegating authority in the workplace D/508/ Understanding organising and delegating in the workplace J/508/ The qualification is normally achieved through the completion of a portfolio of evidence, generated in the workplace and practical demonstration/assignment. The assessment specification requires learners to create a portfolio of evidence referencing all learning outcomes and assessment criteria. Page 4 of 64

9 Progression Entry routes for learners Prior to registration for the qualification learners are required to: be accurately identified be at least 18 years of age be able to communicate effectively in English 3 (this includes listening, speaking, reading and writing) be working within or be able to access a suitable environment, relevant to this qualification and one of the pathways identified. The recognised centre must check all learners have access to a suitable working environment. A passion for the outdoor sector is recommended, sector experience is also essential at this level and it would be advantageous for learner to possess experience or hold qualifications in three disciplines e.g. mountain walking, climbing, mountain biking. Exit routes for learners: Employment This qualification provides progression to employment at the same or higher levels. This qualification may also facilitate industry-relevant career progression and may lead to permanent employment as an outdoor activity manager or senior practitioner. Successful completion of this qualification can lead to a wide range of progression opportunities within the outdoor sector. Typically, employers at like to recruit staff with a mix of two or three NGB qualifications plus relevant workplace leadership experience. Completion of this apprenticeship is a good stepping stone towards securing management and leadership roles in the sector either employed directly by outdoors organisations or working as a freelance professional. 3 Learners must be able to understand the requirements of the qualification and the information within the qualification materials in English without assistance. Where there is demand, this qualification may also be available in Welsh or Irish. Page 5 of 64

10 Market and Support Target Audience: Learners Target audience: centres Target Audience: employers Alternatives: Support This qualification is designed for individuals looking to improve the knowledge and skill-set who aspire to move into or towards managerial positions within centres and/or working in higher responsibility positions in outdoor settings. The qualification is designed to be delivered (and assessed) through a range of centres which include but is not limited to colleges, training providers, community centres and other outdoor community activities. The qualification is designed to support employers of outdoor activity managers and professional deliverers. The outdoors sector is one of growth; it has consistently outstripped whole economy growth from 1999 to date. There are currently no recognised alternatives at this Level. This qualification has been developed by SkillsActive and forms part of the Higher Apprenticeship in Outdoors (Wales) published by SkillsActive. Page 6 of 64

11 Qualification Approval Conditions 1st4sport recognised centres are required to comply with the 1st4sport Centre Recognition Conditions. All centres who have achieved qualification approval status for this qualification are also obliged to comply with the following Qualification Approval Conditions. Failure to comply with all relevant conditions will result in sanctions being applied which may lead to qualification approval status being revoked. Centres are advised to ensure their qualification workforce is familiar with the conditions which impact upon them, their role and responsibilities. Section One: Qualification Resources QCON 1.1 Qualification workforce capacity and ratios Conditions The recognised centre is required to have a qualified and competent qualification workforce in place which includes as a minimum 4 : a qualification administrator a qualification coordinator an qualified assessor to conduct assessment an appropriately qualified quality assurer to conduct internal quality assurance (IQA) 5 In deploying the workforce, the recognised centre must ensure that assessment of written work and observed live assessments must be conducted on a 1:1 basis. Evidence: minimum workforce Must be evidenced in the Staff section of Athena. Each member of staff must be named and linked to the qualification and role. CVs and certificates are required to be uploaded into each staff members personal profile area also in the staff section of Athena. The information is required to be current at all times. Evidence: ratios Must be evidenced through: attendance registers for staff and learners course/programme authorisation requests to 1st4sport internal quality assurance sampling plans and reports. 4 One person may fulfil a number of the required roles. 5 Internal quality assurers must not tutor or assess on a course where they are completing the internal quality assurance. Page 7 of 64

12 QCON 1.2 Qualification administrator Conditions The recognised centre is required to recruit and deploy a qualification administrator who is responsible for the administration of this qualification via timely, accurate administration activities. These must comply with the 1st4sport Position Statement: Qualification Administration. QCON 1.3 Qualification coordinator Conditions The recognised centre is required to recruit and deploy a qualification coordinator who is responsible for ensuring compliance with the qualification approval conditions outlined within this qualification specification. Evidence: competence Must be evidenced through: course authorisation and any related activities learner registration and any related activities learner certification and any related activities. Evidence: competence Must be evidenced through: qualification resource records (staff, sites, learning and assessment materials) qualification administration, initial assessment and induction records training, assessment and internal quality assurance records. Page 8 of 64

13 QCON 1.4 Assessors Conditions The recognised centre is required to recruit and deploy a minimum of one qualified and competent assessor who is required to conduct valid and reliable assessment checks. In fulfilling their role, assessors are required to be able to: demonstrate knowledge of the outdoor activity industry demonstrate knowledge of, and show commitment to the active leisure, learning and well-being values be working towards or be in possession of a relevant assessor qualification holds, or is working towards, a recognised assessing award at Level 3 or above that includes assessing in the workplace. For example Level 3 Award in Assessing Competence in a Work Environment, Level 3 Certificate in Assessing Vocational Achievement (QCF), A1, D32/33 holds a discipline specific qualification equivalent to a Level 3 Award/Certificate/Diploma in the outdoor activity environment demonstrates active involvement in a process of industry relevant Continued Professional Development during the last two years. Evidence: initial capability and competence Must be evidenced through CVs and valid certificates being uploaded into each member of staff s personal profile within Athena. CVs are required to contain information to support occupational competence. Certificates are required to evidence that each assessor: Evidence: ongoing capability and competence Must be evidenced through: Continued Professional Development (CPD) records standardisation activities internal quality assurance reports and action responses external quality assurance reports and action responses (Athena) Assessors are required to declare any conflict of interest they may have at a centre to allow this to be appropriately managed. Assessors are also required to attend an induction into the qualification before they can assess it. It is expected that the recognised centre will provide this training. Assessors working towards an assessor qualification must have their decisions countersigned by a qualified Assessor and IQA as part of quality assurance procedures. Page 9 of 64

14 QCON 1.5 Internal quality assurers Conditions The recognised centre is required to recruit and deploy a minimum of one qualified and competent internal quality assurer who is required to conduct valid and reliable assessment. In fulfilling their role internal quality assurers are required to be qualified and competent and be able to: demonstrate knowledge of and a commitment to the outdoor activity environment demonstrate knowledge of, and show commitment to the active leisure, learning and well-being values hold, or be working towards, a recognised internal quality assurance award at Level 4 or above. the Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (QCF), V1, D34 holds a discipline specific qualification equivalent to a Level 2 Award/Certificate/Diploma in the outdoor activity environment active involvement in a process of industry relevant Continued Professional Development during the last two years Evidence: initial capability and competence Must be evidenced through CVs and valid certificates being uploaded into each member of staff s personal profile within Athena. CVs are required to contain information to support occupational competence. Certificates are required to evidence. Evidence: ongoing capability and competence Must be evidenced through: Continued Professional Development (CPD) records standardisation activities internal quality assurance reports and action responses external quality assurance reports and action responses (Athena) Internal quality assurers are required to declare any conflict of interest they may have at a centre to allow this to be appropriately managed. Internal quality assurers are also required to attend an induction into the qualification before they can assess it. It is expected that the recognised centre will provide this training. Page 10 of 64

15 QCON 1.6 Qualification delivery sites, facilities and environment Conditions Evidence: sites and facilities The recognised centre is required to have one or more delivery sites which contain facilities to support the programme of training and assessment. These must comply with Health and Safety at Work Act 1974 and have in place appropriate access arrangements. All training and assessment sites must include the following facilities: A practical space to be used for training and assessment activities; appropriate to the pathway context delivered by the centre. This may include a space large enough to deliver planned activities safely and effectively A theory space which may include a classroom (for those centres which provide theory based learning). This must contain multimedia facilities such as data projector and laptop, flip chart and pens. Must be evidenced through: inventories and dynamic risk assessments internal quality assurance reports and action responses external quality assurance reports and action responses (Athena) The environments must be conducive to learning with lighting and temperature appropriate to the learner needs. The space surrounding delivery and assessment areas must be safe and free of obstructions. Page 11 of 64

16 QCON 1.7 Qualification equipment and clothing Conditions The recognised centre is required to have equipment in place to facilitate the full programme of training and assessment. This will also include appropriate apparel and footwear. Theory equipment, where required, must include paper and pens. The recognised centre should check with the relevant national governing body for information on equipment appropriate to an activity. Evidence: equipment Must be evidenced through: inventories internal quality assurance reports and action responses external quality assurance reports and action responses (Athena) QCON 1.8 Qualification materials Conditions The recognised centre is required to design training and assessment materials inclusive of all learning outcomes and assessment criteria. A preferred method of evidence collection must be communicated to learners at the beginning of the course, as must any templates provided by the recognised centre. There is no learner portfolio for this qualification. A Record of Achievement must be completed per learner to confirm the successful completion of the qualification. A copy of this must be retained by the recognised centre for a minimum of five years following the certification of learners for quality assurance purposes. Evidence: materials Must be evidenced through: a published programme of training and assessment evidence mapping tools assessor feedback mechanisms completed 1st4sport record of achievement internal quality assurance reports and action responses external quality assurance reports and action responses (Athena) Page 12 of 64

17 QCON 1.9 Qualification fees 6 Conditions The recognised centre is required to pay a 75 (+VAT) learner registration and certification fee per registered learner when the programme is authorised with 1st4sport within the appropriate timescales. The recognised centre is required to ensure that learners are provided with information on the total cost of achieving the qualification; this should include a comprehensive package of training, assessment and any optional costs made very clear at the point the learner enters into a contract with the centre. Evidence: fees Must be evidenced through: pre-course marketing tools pre-course instructions to learners course authorisation requests to 1st4sport and related payment logs. 6 Where recognised centres wish to authorise courses between 10 and 19 working days before the start of the course, we will automatically upgrade the course to our FastTrack service for additional 5 fee per learner (plus VAT where this is applicable). Page 13 of 64

18 Section Two: Administration, initial assessment and inductions QCON 2.1 Course/programme administration Conditions All recognised centres should utilise the 1st4sport centre portal to authorise courses, register and certificate learners. To gain access to this system the centre needs to register interest with 1st4sport and be issued a system access key of username and password. To obtain assistance or to requests this contact the 1st4sport Centre Support Team on: Tel: services@1st4sportqualifications.com QCON 2.2 Learner eligibility and pre-requisites Conditions Prior to registration for the qualification learners are required to: be accurately identified be at least 18 years of age be able to communicate effectively in English 7 (this includes listening, speaking, reading and writing) be working within or be able to access a suitable environment, relevant to this qualification and one of the pathways identified. The recognised centre must check all learners have access to a suitable working environment. Evidence: administration records Must be evidenced though: engagement with the 1st4sport portal course authorisation records, related updates and communications learner registration records, related updates and communications learner certification records, related updates and communications. Evidence: pre-requisites Must be evidenced through: learner records containing personal data including title, name, date of birth, address gender nationally, ethnicity, disability and access needs learner identity check records containing the type of proof reviewed, the reviewer s name and the date confirmed records of activities to check understanding of the English language (where this is deemed to be necessary). A passion for the outdoor sector is recommended, sector experience is also essential at this level and it would be advantageous for learners to possess experience or hold qualifications in three disciplines e.g. mountain walking, climbing, mountain biking. 7 Learners must be able to understand the requirements of the qualification and the information within the qualification materials in English without assistance. Where there is demand, this qualification may also be available in Welsh or Irish. Page 14 of 64

19 QCON 2.3 Learner eligibility and barriers to access Conditions The recognised centre is required to conduct an initial assessment of learners to consider barriers to access in accordance Equality Act and its protected characteristics. Barriers have been identified in order to preserve the integrity, the technical requirements and duty of care. These include: age individuals under the age of 18 are not permitted to attend this qualification for safety purposes. As a result no adjustments to this barrier can be applied. race individuals who do not speak English to an appropriate standard for quality assurance purposes. In such cases reasonable adjustments will not be applied. disability individuals with mental or physical or learning disabilities may find some of the competencies difficult and/or dangerous to their wellbeing. pregnancy and maternity it could be detrimental to the health of a pregnant woman and her unborn child to attempt the full extent of the competencies within this qualification. Evidence: access arrangements Must be evidenced though: learner application forms or web-based application services (where disabilities and access requests are recorded) reasonable adjustment requests, supporting evidence 9 and clearly implemented arrangements. Reasonable adjustments should be requested in accordance with the 1st4sport Position Statement: Access Arrangements where learners have declared disability, pregnancy or maternity barriers. 8 There are no barriers to access on the grounds of marriage, religion or belief, sex, sexual orientation or gender transformation. 9 Medical reports, diagnostic tests or professional testimonies Page 15 of 64

20 QCON 2.4 Learner eligibility and recognised prior learning Conditions Evidence: RPL The recognised centre is required to consider evidence submitted by a leaner as Recognition of Prior Learning (RPL). This is defined as evidence to show that a learner is able to meet the learning outcomes within a unit through knowledge, understanding or skills they already possess without undertaking the course of training. RPL evidence and mapping to learning outcomes RPL assessment records Learners are required to submit sufficient, reliable and valid evidence for internal quality assurance purposes. RPL is acceptable for accrediting a unit, several units or the whole qualification. QCON 2.5 Learner enrolment, agreement and registration period Conditions The recognised centre is required to have a fair and equitable enrolment process. Where eligibility is confirmed, the recognised centre is required to have an agreement in place with each learner to ensure that they: conduct themselves accordingly in accordance with a code of conduct are equipped with appropriate apparel to facilitate instructing activities understand that the registration period for this qualification is 3 years (36 months) in which time they must complete all aspects of their learning and assessment including reassessments. comply with recognised centre policy and procedure comply with the qualification conditions, 1st4sport policy, position statements and related processes. Evidence: enrolment process Must be evidenced through: learner application forms or web based application services signed learning agreements/contracts It is acceptable for the learner agreement to form part of a declaration within the application/enrolment form. Page 16 of 64

21 QCON 2.6 Learner Inductions Conditions The recognised centre is required to provide an effective qualification and course induction to all learners which introduces: the individual members of the centre s workforce and their roles the centre s policies and procedures which as a minimum must cover: - health and safety - equality and diversity - data protection - malpractice/maladministration - appeals - complaints - child/vulnerable adult safeguarding. information on their Unique Learner Number (ULN) and the Personal Learner Record (PLR) (for centres in England only at this time). the learning outcomes and the assessment criteria the training and assessment programme links to National Occupational Standards and functional skills the position of the qualification in relation to others and any progression opportunities any scheduled internal or external quality assurance activities. Evidence: in Must be evidenced through: induction attendance registers and records policy booklets or signposts induction documentation. Page 17 of 64

22 Section Three: Training and Assessment QCON 3.1 Training and Assessment Hours Conditions The recognised centre is required to deliver the qualification in accordance with the recommended guided learning hours of 310, dependent on the pathway completed. In doing so the recognised centre must ensure that each learner is given the opportunity to complete the all mandatory and selected optional units, giving the learner a minimum of 31 credits. The recommended hours may need to be extended for learners with additional needs. QCON 3.2 The Training and Assessment Programme Conditions The recognised centre is required to create a training and assessment programme adapting where necessary to meet the specific needs of individual learners. In helping learners generate evidence, the following should be considered: all learning outcomes all assessment opportunities and the assessment criteria each learner s individual needs the learners registration period (36 months) Evidence: learning hours Must be evidenced through: marketing tools (where these exist) a published learning and assessment programme. Evidence: course programme Training and assessment programmes must be evidenced through: a published learning and assessment programme per course course administration records. Page 18 of 64

23 QCON 3.3 Assessment Specification Conditions The recognised centre is required to ensure the learner generates appropriate evidence for all of the units they undertake. The recognised centres is required to consider the assessment requirements for each unit. All skills-based assessments (The learner will be able to) must take place in a real working environment. Simulation is only available in exception circumstances and as a last resort. Any use of simulation must be agreed in advance with the allocated 1st4sport External Quality Assurer. Evidence: assessment Must be evidenced through: records of learners attendance and achievements completion of a suitable portfolio of evidence assessed in accordance with the 1st4sport Delivery Assessment Quality Assurance Approach internal quality assurance reports external quality assurance reports and action responses (Athena). All assessment components for this qualification are required to be completed and submitted by learners within appropriate timescales established by the recognised centre within the assessment strategy; ensuring the assessment plan incorporates provision for reassessment(s) within the learner s registration period. Page 19 of 64

24 QCON 3.4 Assessment Tools Conditions The recognised centre is required to use valid and reliable assessment tools which have been designed by the recognised centre. Evidence: assessment tools Must be evidenced through: a record of learners attendance and achievement of units, the assessor and completion dates completed portfolios of evidence internal quality assurance reports external quality assurance reports and action responses (Athena). Evidence: alternative arrangements Must be evidenced through: an alternative assessment arrangements request the completion of agreed alternative assessment tools. Page 20 of 64

25 QCON 3.5 Assessment Eligibility Conditions The recognised centre is required to ensure all learners are given opportunities to be assessed within the registration period for the qualification. Learners will be assessed on their technical ability during the programme. Assessment will be on an individual basis through practical demonstration and portfolio of evidence. QCON 3.6 Assessment Process Conditions The recognised centre is required to ensure that the assessment process is managed effectively and ensures: assessment schedules are communicated assessment briefings are completed with reference to the format of the assessment, what is expected of learners and the assessment criteria being used the assessment is conducted in line with the assessor guidance assessment decisions are made in line with the principles of assessment (Validity Authenticity, Reliability, Currency, Sufficiency of evidence) assessment decisions are communicated via established channels assessment decisions are recorded and shared with learners after internal quality assurance has been completed. Evidence: eligibility for assessment Must be evidenced through: the full programme of training must be evidenced through registers and/or records of attendance check assessment records Evidence: assessment process Must be evidenced though: a published training and assessment programme assessment schedules per learner records of attendance and achievements assessed portfolio of evidence completed Record of Achievement, per learner assessor communications to administrators internal quality assurance records and action responses external quality assurance reports and action responses (Athena). Page 21 of 64

26 QCON 3.7 Eligibility of Learners for Special Consideration Conditions The recognised centre is required to ensure learners who are disadvantaged, unable to complete or attend their assessment due to emotional or physical difficulties, or adverse circumstances, request special consideration in accordance with the 1st4sport Position Statement: Access Arrangements. QCON 3.8 Eligibility of Learners for Certification Conditions The recognised centre is required to ensure that learners who have completed all pre-requisites, assessment requirements, and who have been confirmed by the assessor as eligible for certification, are certificated. Where a quality assurance sampling plan requires an intervention to be conducted, outcomes must not be confirmed to learners until the sampling and any residual actions have been completed. QCON 3.9 Reassessments Conditions The recognised centre is required to ensure that learners who are unsuccessful in any aspect of assessment are offered a maximum of two opportunities to re-sit the appropriate assessment component within their period of registration (36 months) Recognised centres may levy additional charges for conducting reassessments. All reassessments must be conducted in accordance with the assessment specification. Section Four: Internal Quality Assurance Evidence: access arrangements Must be evidenced through: special consideration requests (Athena) implementation of the arrangements. Evidence: certification Must be evidenced through: assessment tracking and records assessor communications to the qualification administrator administrator communications to learners internal quality assurance reports certification requests to 1st4sport. Evidence: reassessment activities Must be evidenced through: assessment schedules per learner records of attendance and achievements completed/updated Record of Achievement, per learner assessor communications to administrators internal quality assurance records and action responses external quality assurance reports and action responses (Athena). Page 22 of 64

27 QCON 4.1 Internal Quality Assurance Strategy Conditions The recognised centre is required to have in place an internal quality assurance strategy comprising of strategic objectives which include, but are not limited to: a selected sample of evidence and assessor feedback across 25% of learners is internally quality assured from 100% of the courses authorised all active assessors are internally quality assured across all active assessment sites over a 12 month period standardisation activities conducted annually and focussed on assessment and internal quality assurance internal quality assurance conducted in accordance with a risk based approach; assessors and assessments perceived as higher risk experience more frequent IQA interventions. QCON 4.2 Internal Quality Assurance Sampling Conditions The recognised centre is required to have sampling plan in support of the strategy; communicated to the external quality assurer. Evidence: strategy Must be evidenced through: a current internal quality assurance strategy document uploaded into the Documents section of Athena Evidence: sampling activities Must be evidenced through: sampling plans internal quality assurance reports. Page 23 of 64

28 QCON 4.3 Internal Quality Assurance Interventions Conditions The recognised centre is required to ensure internal quality assurance interventions across all assessors at all sites in line with the sampling plans include: observation of performance sampling of assessment evidence conduct of learner interviews workforce interviews Evidence: internal quality assurance sampling Must be evidenced through: internal quality assurance reports. The interventions must ensure that support and development is given to the centre and the qualification workforce and specifically to the assessment workforce team. Page 24 of 64

29 Communications and Contacts In an effort to reduce the costs of our qualifications we aim to utilise electronic means of communication wherever possible. 1st4sport Qualification s website or should be the first port of call for organisations or individuals looking for information. Additional important contacts Skills Active The Sector Skills Council for Active leisure, Learning and Well-being The Register of Regulated Qualifications The Office of the Qualifications and Examination regulator (Ofqual) Qualifications Wales Department for Education The Department for Business Innovation and Skills (BIS) Learning Records Service Website: skillsactive.com Enquiries skills@skillsactive.com Telephone: The full list of qualifications awarded by 1st4sport is either available on request or can be viewed on the Register of Regulated Qualifications via this link 11 Website: gov.uk/government/organisations/ofqual Website: qualificationswales.org Website: gov.uk/government/organisations/department-for-education Website: gov.uk/government/organisations/department-for-business-innovation-skills Website: gov.uk/government/collections/learning-records-service 11 Any changes to qualifications will be communicated with recognised centres via various means of communications. Page 25 of 64

30 Appendix A: Unit Specifications - Mandatory Group A Unit title: Manage health and safety in own area of responsibility Unit level: 4 Guided Learning Hours (GLH): 15 Credit: 5 Learning outcomes 1 Understand responsibilities and liabilities in relation to health and safety legislation 1.1 Evaluate personal responsibilities and liabilities under health and safety legislation 1.2 Describe an organisation s responsibilities and liabilities under health and safety legislation 1.3 Identify specialists to consult with when health and safety issues outside own remit are identified 2 Understand how to assess, monitor and minimise health and safety risks in own area of responsibility 2.1 Describe the types of hazards and risks that may arise in relation to health and safety 2.2 Explain how to use systems for identifying hazards and assessing risks 2.3 Explain how to monitor, evaluate and report on health and safety within own area of responsibility 2.4 Describe the types of actions which should be undertaken to control or eliminate health and safety hazards 3 Be able to review health and safety policy in own area of responsibility 3.1 Review written health and safety policy against requirements for own area of responsibility 3.2 Communicate any recommendations for changes to health and safety policy to relevant individuals Page 26 of 64

31 Learning outcomes 4 Be able to communicate health and safety policy in own area of responsibility 4.1 Communicate written health and safety policy to all people in own area of responsibility and other relevant parties 4.2 Ensure all people in own area of responsibility and other relevant parties understand written health and safety policy 5 Be able to monitor health and safety in own area of responsibility 5.1 Evaluate systems for identifying and assessing health and safety hazards and risks within own area of responsibility 5.2 Assess working environment within own area of responsibility against organisation s health and safety policy 5.3 Identify and evaluate non-compliance with health and safety policy and practices within own area of responsibility 5.4 Take appropriate action to eliminate or control identified hazards and identified risks 5.5 Evaluate health and safety requirements in project or operational plans within own area of responsibility Page 27 of 64

32 Unit title: Understanding costs and budgets in an organisation Unit level: 3 Guided Learning Hours (GLH): 7 Credit: 1 Learning outcomes 1 Understand budgets within an organisation 1.1 Explain the importance of agreeing to a budget and operating within it 1.2 Describe the process by which a budget is agreed in an organisation 1.3 Explain the process of gathering information to be used for the determination and/or revision of budgets 1.4 Describe a method to monitor variance between actual and budgeted performance 2 Understand costs within an organisation 2.1 Explain fixed and variable costs in relation to the organisation 2.2 Explain the concept of break even in relation to the organisation 2.3 Explain the purpose and nature of basic cost statements 2.4 Explain the value of standard costing and its role as a control mechanism 2.5 Describe mechanisms in the organisation to maintain control of costs Page 28 of 64

33 Unit title: Becoming an effective leader Unit level: 5 Guided Learning Hours (GLH): 9 Credit: 5 Learning outcomes 1 Understand own ability to fulfil key responsibilities of the leadership role 1.1 Evaluate own ability to use a range of leadership styles, in different situations and with different types of people, to fulfil the leadership role 1.2 Use theories of emotional intelligence to review the effect of emotions on own and others performance 2 Be able to evaluate own ability to lead others 2.1 Review own ability to set direction and communicate this to others 2.2 Review own ability to motivate, delegate and empower others 2.3 Produce a personal development plan to improve own ability to lead Page 29 of 64

34 Unit title: Understanding organisational culture and ethics Unit level: 5 Guided Learning Hours (GLH): 12 Credit: 3 Learning outcomes 1 Understand organisational ethics and culture, in relation to own organisation 1.1 Analyse own organisation s policies and procedures which relate to ethical considerations, across a range of activities 2 Understand how an organisation s ethics and culture influence leadership style and organisation structure 3 Understand how to leverage ethics and culture to improve organisation performance 2.1 Explain how ethical considerations and culture influence leadership style and organisation structure 3.1 Evaluate the most effective leadership styles in the context of own organisation s ethics and culture Page 30 of 64

35 Unit title: Understanding customer service standards and requirement Unit level: 3 Guided Learning Hours (GLH): 7 Credit: 2 Learning outcomes 1 Understand the legal and organisational requirement for managing customer service 1.1 Describe the main legal rights of customers 1.2 Describe an organisation s commitments to customers 1.3 Describe the manager s responsibilities in relation to customer service 2 Understand customer service standards 2.1 Describe the purpose of customer service standards 2.2 Explain how customer service standards and procedures are used to meet customer needs 3 Know how to monitor customer service performance 3.1 Explain how an organisation monitors customer service against the standards set 3.2 Explain how feedback on customer satisfaction can be used to improve performance in customer service Please the following for assessment guidance on this unit: Page 31 of 64

36 Appendix B: Unit Specifications - Mandatory Group B Manager Pathway A Learners must complete both units Unit title: Design outdoor education programmes Unit level: 4 Guided Learning Hours (GLH): 22 Credit: 5 Learning outcomes 1 Know how to design outdoor education programmes 1.1 Compare and contrast personal and social education (spiritual, moral, cultural, mental and physical) 1.2 Summarise the concepts of curricular and cross curricular work 1.3 Explain how to enhance teacher/pupil relationships 1.4 Clarify what is meant by the terms community and society 1.5 Explain what is meant by Key/Functional/Core Skills 1.6 Interpret the meaning of learning to learn 1.7 Summarise lifelong learning and its importance and application 1.8 Explain organisational procedures and why guidelines must be followed 1.9 Explain the need to allow sufficient time for preparation 1.10 Explain how to identify relevant support literature 1.11 Compare and contrast self-awareness and self-development 1.12 Explain own role in supporting mainstream and other educational areas 1.13 Evaluate the benefits and values of outdoor education 1.14 Explain the importance of educating the whole person Page 32 of 64

37 Learning outcomes 2 Know how to identify and agree individual and group educational needs 2.1 Explain how to communicate with client organisations and course members about aspirations, aims and expectations (e.g. by personal visits, phone, correspondence etc and the design and use of relevant information and entry forms) 2.2 Explain educational needs 2.3 Summarise creative analysis, e.g. generating success criteria with clients preferences 2.4 Explain how to review and analyse any previous sessions with the same client or similar client group 2.5 Examine how perceptions of need may vary 2.6 Explain how to recognise and reconcile the needs of client groups, funding agencies or other sponsors, and other educational areas 3 Be able to identify and agree individual and group educational needs 3.1 Identify participants educational needs by referring to requirements 3.2 Confirm educational needs in consultation with other relevant people 3.3 Note any significant individual educational needs 3.4 Agree with other relevant people opportunities that are suitable for participants Page 33 of 64

38 Learning outcomes 4 Know how to design an outdoor education programme 4.1 Summarise how to design a programme - selecting objectives, making the best use of resources and planning for individual and group need 4.2 Explain how to provide feedback and the types of feedback which the client should receive 4.3 Explain the importance of emerging educational needs and how to plan for these 4.4 Summarise relevant health and safety legislation, including that covering activity centres 4.5 Explain the principles of the duty of care 4.6 Define health including the meaning of emotional/psychological health 4.7 Interpret Activity Centre Licensing Regulations and equipment manufacturers guidelines 4.8 Summarise technical knowledge, e.g. National Governing Body guidance relating to activities 4.9 Explain relevant operating procedures regarding safety 4.10 Compare and contrast the types of contingencies which are likely to occur: weather, accident and emergency, forced changes and how to plan for these 4.11 Explain incidence and the effect of adverse meteorological conditions 4.12 Explain the importance of the programme providing for the transfer of learning to other contexts and how to make this happen Page 34 of 64

39 Learning outcomes 5 Be able to design an outdoor education programme 5.1 Design programmes to take account of agreed educational needs 5.2 Make best use of available resources 5.3 Take account of individual and group participant needs 5.4 Make sure the programme meets legal, technical, organisational and professional guidelines and requirements 5.5 Create opportunities for feedback from those with an interest in the participants learning 5.6 Plan for likely contingencies 5.7 Agree the programme with other relevant people and gain their commitment Page 35 of 64