March Heart of London Deliveries and Wastes Plan

Transcription

1 March 2017 Heart of London Deliveries and Wastes Plan / 1

2 Contents Executive Summary p3 1.0 Introduction p4 1.1 Piccadilly & St James s p4 1.2 Leicester Square & Piccadilly Circus p5 1.3 Heart of London BID membership (2016/17) p5 1.4 Context for improvements p6 1.5 Jermyn Street preliminary consolidation case study p6 2.0 The Challenge p8 3.0 Initiatives for Members p Consolidation and reducing visibility of commercial waste p9 Off street waste collection service p9 Waste minimisation and sustainable practices p Delivery & service bespoke reviews p10 Improving use of reverse logistics p11 Construction vehicle consolidation p Development of Heart of London Preferred Suppliers p Personal deliveries and travel engagement p Communications p Annual progress event p Project Targets p14 2

3 Executive Summary London, as a major capital city and specifically the Heart of London area, faces a number of key challenges over the next four years. Key challenges affecting London in this context are: - Traffic congestion - Visibility and number of servicing and freight vehicles - Prevalence and visibility of waste on footways - Health of staff, residents and visitors to the area due to air pollution These challenges impact upon the customer, visitor, business and employee experience of the area. Heart of London is focusing on action to tackle these problems. By making small changes to the way goods and services are ordered and delivered we can bring about significant improvements. The following measures are designed to make a significant reduction in deliveries. 1. Consolidation and reducing visibility of commercial waste 2. Delivery and service bespoke reviews 3. Development of a preferred suppliers scheme 4. Travel and delivery alternatives A number of challenging targets have been set to ensure that this initiative makes a real difference to the number of deliveries and the appearance of our streets. Tackling these problems will help reinforce Heart of London s status as: An iconic location; The global capital; Home of business investment; World class destination for visitors, Londoners and employees. 3

4 1.0 Introduction Heart of London Business Alliance operates two BID s representing 400 businesses and 100 property owners in the Piccadilly & St James s and Leicester Square & Piccadilly Circus areas. Heart of London also established London s first two Property Owner BID s during Piccadilly & St James s BID The Piccadilly and St James s area is characterised by the beautiful shop fronts on Jermyn Street and Sir Christopher Wren s church on Piccadilly; nearby St James Square, the iconic hotels, and the galleries which are all rich in history and culture. The area has become an eclectic variety of shopping, dining, hotels and culture, all defined by a commitment to quality and luxury. Improvements in public realm are important in ensuring this reputation is maintained and enhanced. On a global stage, considered alongside other leading world cities, London is without doubt an enduring success story. Within this great city, the West End is a thriving destination and Heart of London Business Alliance is at the very epicentre of this success. We are committed to working with our members and partners to deliver an exceptional place that is befitting of its global status and reputation. Heart of London Business Proposal 2017 Figure 1 map of Heart of London BID area 4

5 1.2 Leicester Square & Piccadilly Circus BID For over ten years, Heart of London has served one of London s most iconic entertainment areas Leicester Square to Piccadilly Circus. To underpin the individuality of this area, Heart of London continues to celebrate this area s unique appeal and bring it to life. 1.3 Heart of London BID membership (2016/17) Piccadilly and St James area Business type Number Offices 125 Retail & Banks 77 Café & Restaurants 23 Bars, Clubs & Pubs 4 Cinema & Theatre 2 Casino, Amusement & Betting 0 Hotels 4 Museums & Galleries 6 Total 241 Leicester Square and Piccadilly Circus area Business type Number Offices 55 Retail & Banks 21 Café & Restaurants 43 Bars, Clubs & Pubs 12 Cinema & Theatre 14 Casino, Amusement & Betting 6 Hotels 8 Museums & Galleries 4 Total 163 The business types within the whole BID are divided as follows: 46% Offices 19% Retail & Banks 18% Café & Restaurants 5% Bars, Clubs & Pubs 4% Cinema & Theatres 4% Hotels 2% Casino, Amusements & Betting 1% Museums & Galleries 5

6 1.4 Context for Improvements Traffic congestion, the number of freight and servicing vehicles, air quality and the negative aesthetics of waste on the street are significant challenges to Heart of London businesses and property owners. Heart of London recognises the challenges that members face and is working on solutions to the problem. Figure 1 Waste, servicing and delivery vehicles on Vigo Street Heart of London is working collaboratively with the West End Partnership, the Mayor, TfL and other BID s to share learning and experience in addressing the capital s challenges. Heart of London s Manifesto for London published in 2016, laid out Heart of London s position on a number of issues affecting the area, not least recognising the importance of investing in London s transport infrastructure, roads and public spaces. It highlighted retail and construction freight consolidation schemes as proven methods to reduce numbers of freight vehicles and that retimed deliveries and alternative fuel types in vehicles should be closely considered as ways in which to improve traffic congestion and air quality. Heart of London s initiatives will complement projects already being delivered across central London, including work undertaken by the West End Partnership and Westminster City Council. Heart of London is a key delivery partner in the West End Partnership working on exciting new services to reduce emissions, improve air quality and consolidate the handling of deliveries and waste. Heart of London has launched an ambitious and dedicated 5 year plan 1. It focuses on meeting members priorities and boosting our area s attractiveness and economic success within London s West End. This includes improved air quality as one of the top priorities to maintain and improve exceptional public spaces within the BID. 1.5 Jermyn Street Preliminary consolidation case study The Crown Estate 2 is investing 20m in improving the streetscape as part of their 500 million investment programme in the West End. The programme aims to enhance and refine St James's, building on the area's residential character and culture by improving the public realm and redressing the balance between pedestrians and motorists. Reducing the number of vehicles in the area is key to that process. They are adopting the following tactics to reduce deliveries on Jermyn Street: 1 Heart of London s Business Proposal The Crown Estate Investment programme 6

7 Personal deliveries: free membership to Doddle in order to reduce personal deliveries at work. Waste collections: a preferred supplier for waste and recycling, aiming to consolidate and reduce waste collection vehicles. An emphasis on removing bags and bins off the streets is a key deliverable; therefore the preferred suppliers offer a direct hand over of waste collections to their operatives, rather than leaving any waste on the street. Specialist services have been provided to deal with catering waste. Small electric vehicles will collect kitchen waste at times convenient to the restaurants and take it to the central holding area near St. James Market. Preferred supplier scheme: initially this covers stock stationary. Favourable terms have been negotiated with a single supplier who will deliver to the street using electric vehicles. If significant numbers of businesses use this supplier (benefiting from their discounted prices) the number of deliveries in the street will be significantly reduced. 7

8 2.0 The Challenge Waste Delivery and service vehicles account for significant levels of congestion throughout the day, and 30% of all traffic within the Congestion Charging Zone in the morning is freight, with 22% of deliveries taking place between 7am and 10am (SMMT 3, 2016). This impacts upon the experience for businesses, residents, customers and property owners and is contributing to longer journey times and increased safety risk for other road network users. In addition to traffic congestion, there is a prevalence of commercial waste sacks and bags on the streets at the start and end of the trading day prior to collections. The visibility of these sacks on the footway negatively impacts the appearance of the public realm, detracts from the area s reputation and acts as an obstacle for pedestrians and cyclists. Figure 2 Waste sacks piling up on Sackville Street Leakages from waste sacks necessitate the cleansing of spillages on the pavement. Westminster City Council remove stains and use footway sweepers, supported by Heart of London s 50 football pitches worth of deep cleansing of the area every six weeks. Air Quality Latest estimates indicate that road freight transport was responsible for 36% of road transport NO x emissions and for 39% of road transport PM10 exhaust emissions in London (TfL 4, 2014). Over 9,000 premature deaths 5 in London are due to long term exposure to NO x and PM10 air pollutants. Additionally the NHS has seen 400 respiratory hospital admissions per year since 2010 and an additional 700 cardiovascular hospital admissions associated with PM. It is believed that children are most affected during development of respiratory systems leading to longer term health defects and further highlighting the need to improve London s air quality. 3 The Society of Motor Manufacturers and Traders 2016 UK Automotive Sustainability Report 4 Transport for London Annual Report 2014/15 5 King s College London Research 2010 on behalf of GLA and TfL 8

9 3.0 Initiatives for Members This section outlines the range of solutions that Heart of London is offering to members from 2017 onwards. The initiatives are: Consolidation and reducing visibility of commercial waste Delivery and service bespoke reviews Development of a preferred supplier s scheme Travel and delivery alternatives 3.01 Consolidation and reducing visibility of commercial waste To help improve the streetscape and reduce the visibility of commercial waste, Heart of London will build on the aims established for Jermyn Street and replicate the most effective waste and recycling solutions across the BID area. By liaising directly with businesses and property owners, bespoke solutions will be delivered to reduce costs, create efficient waste collections and improve air quality. Heart of London will identify a preferred supplier that is able to offer high quality and effective commercial waste collection services to members, creating economies of scale to offer savings for businesses. By reviewing the waste services of an area there will be the added benefit of highlighting areas where members have capacity to recycle more. Businesses will save money the more they recycle as this option is cheaper in terms of collection and disposal costs compared to residual waste. Food waste from café and restaurant establishments may be consolidated within The Crown Estate s provision for Jermyn Street & Regent Street St James dependent on the capacity of the facility. In order to reduce the number of waste vehicles servicing the area, Heart of London will recommend a high quality and suitably performing contractor for waste and recycling needs. By offering reduced collection rates and gaining wide use of the preferred supplier it will significantly reduce the vehicles on the roads. The contractor will be included in Heart of London s Preferred Supplier list as outlined in section 3.03 below. Off street waste collection service Heart of London is committed to a cleaner streetscape and enhanced footways to welcome visitors and sustain the high standards of street management expected by members of a world class destination. This means avoiding the appearance of any waste materials on roads, footpaths and side streets. Waste in sacks and bins impact the aesthetics of an area, infringes wheelchair and pushchair accessibility and inhibits free pedestrian movement. For participating members, a solution will be developed to reduce the 9

10 duration of time waste sacks are on the pavement. For example, commercial waste sacks may be collected from either inside the business premises or from outside, but with a much quicker interval between sack placing and collection. The chosen supplier will be capable of fulfilling these requirements. Each of these improvements means that the streets will be less cluttered and there will be fewer obstructions for pedestrians and fewer spillages on the pavement. Heart of London, in partnership with Westminster City Council, is able ti identify hot spots of waste left on the streets. We will use this information to target premises that have produced the on street waste and encourage them to join with our preferred supplier to operate an off street collection. This will build upon the successes of the West End Ambassadors (WEA s) and utilise the reports, data and on street monitoring that this team already capture. Waste minimisation and sustainable practices Linking in to members current Corporate Social Responsibility agendas, Heart of London will be promoting waste reduction with a focus on buy less and waste less. Heart of London will offer advice to property owners and businesses on waste reduction best practices and consider what is feasible and relevant to the individual business. This may be items such as re-usable cups and glasses rather than plastic disposable cups, for example. By reducing deliveries all-together, we can secure the most energy efficient practice and reduce costs for businesses and property owners. Businesses will be asked to consider if the number of goods and services that are bought can be reduced through utilising innovative alternative solutions and by using Heart of London s DeliverBEST 6. This online tool, a short online survey for members, allows Heart of London to review our members current policies and practices, prior to offering cost saving solutions. Simple practices such as installing hand dryers in restrooms eliminates the need for deliveries of paper hand towels as well as reduce waste disposal needs and costs. The use of piped drinking water removes the need for the delivery of bottled water refills and associated servicing of water machine equipment, thereby further reducing the number of servicing vehicles which is another example. Solutions will be tailored to each individual member Delivery and service bespoke reviews Heart of London, will work with property owners and business members to assess their procurement of goods and services including quantities, timing and frequencies to help businesses undertake a face to face Delivery Servicing Review for their building and street. For waste Heart of London will identify the most efficient collection method, collection times, potential use of holding areas and collaborative approaches to bin stores and chambers. For deliveries, there may be potential to 6 BEST toolkit (insert when live) 10

11 consolidate orders and local deliveries for generic items such as stationery and general supplies, providing cost savings to participating businesses. Heart of London will also review capacity for businesses to re-direct personal deliveries coming to the workplace or advertise to employees the alternative collection points. By making small changes to the way goods and services are ordered and delivered, significant reductions in the number of delivery vehicles can be achieved. This means fewer delivery vehicles congesting the streets and improved air quality for employees, businesses, visitors and residents alike. Heart of London will work with businesses and suppliers of goods and services, to reduce volumes of deliveries by building or road consolidation. Heart of London will also help businesses and their suppliers to look at back-hauling or collection/return opportunities so as to better utilise the same delivery vehicle undertaking the deliveries of goods and services. Improving use of reverse logistics When identifying suppliers for the Heart of London Preferred Suppliers list and completing bespoke reviews, opportunities for providing reverse logistics solutions will be sought. Reverse logistics is where waste is removed and collected on vehicles which have delivered goods to the area rather than having separate vehicles for each. For example, deliveries of stationary supplies returning with a bag of paper recycling from the same building. Construction vehicle consolidation During bespoke review plans with members, Heart of London will work with developers and their suppliers to promote the benefits of joining an existing London Construction Freight Service. Advice given will be in accordance with Westminster City Council s guidance and aims to promote efficient, cost effective behaviours with regards to deliveries Development of Heart of London Preferred Suppliers Heart of London Preferred Suppliers is a group of suppliers that have been selected and appointed by Heart of London, on behalf of members to provide goods and services at competitive rates. This will meet the aims of this plan by consolidating deliveries into fewer vehicles and reducing air pollution. As well as securing better deals for business members, Heart of London Preferred Suppliers means that fewer deliveries on fewer vehicles are entering the area, leading to reduced congestion, delivering improved aesthetics for business occupiers, owners and visitors. These services will be available for members from December 2017 and will include: Waste and Recycling collections Office Supplies 11

12 Couriers Archiving Services Catering A Preferred Suppliers scheme is not a new idea. Heart of London is working with and learning from the West End Partnership 7 and a number of other BIDS that have established Buyers/Suppliers Clubs which have successfully delivered reductions in traffic congestion and the visibility of commercial waste Travel and delivery alternatives When staff order and receive personal deliveries at work this contributes to an increased number of delivery vehicles and thereby congestion on the street particularly when those personal deliveries are required same-day or by 9am on a next-day service. Research by Barclaycard 8 (May 2016) has shown that 40 per cent of people say they now regularly use their professional address as a personal PO Box, which can spike to around 60% in the period before Christmas therefore the capacity to reduce vehicles in the West End is significant. By redirecting staff personal deliveries, immediate reductions in the number of servicing vehicles can be achieved. The redirection of personal deliveries from the workplace also saves front desk and post room staff the time of processing the deliveries and distributing them amongst the building. This has been demonstrated by John Lewis 9 head office where banning of personal deliveries had the result of reducing 25 packages delivered to the building per day. This has freed up one partner (staff) to focus on business activities and significantly reduced the number of vehicles visiting the building. Starting in 2017 Heart of London will work with business members to signpost personal deliveries towards existing parcel collection and delivery solutions. Staff can use the Heart of London Personal Deliveries Hub ( developed with the Mayor s Air Qualityfunded Clean Air Better Business Programme, where there are a range of alternative delivery suppliers available for use. Heart of London will work with members to promote alternative travel options for staff, visitors and customers in the area. There will be promotion of the Santander cycle schemes and better sign posting of alternative travel options. This will contribute to reduced urban congestion and improved traffic flow in the area. In adopting such measures Heart of London will be at the forefront of alternative ways to travel. It will also form part of the DeliverBEST tool. 7 New West End Buyers Club 8 Barclaycard Post Room Boom 9 John Lewis Case Study as part of CRP Clean Air Better Business (CABB) 12

13 4.0 Communications Clear communication is essential to the success of providing practical solutions for the Heart of London area. Heart of London will design and develop an engaging online, internal and external communications platform to inform businesses about initiatives and best practice in the areas of deliveries and waste. Heart of London will develop and host working groups and supplier forums to identify and share best practice and ensure maximum take up of the initiatives described above. Heart of London will manage all public relations and will promote the positive contribution Heart of London is making to the streetscape of the West End and how it is meeting the Business Proposals commitments for cleaner air. This will include items such as communications, on-going tenant meetings, West End Ambassador (WEA) staff interactions, the website, launch event, face to face meetings, leaflets and other written communications. This activity will support businesses and property owners to develop internal communications to champion these initiatives. Heart of London will also support businesses and property owners, employees, stakeholders and suppliers to encourage wide take up across the area. In May 2017 a launch event will be held, to mark the start of the scheme and act as a baseline from which to measure progress. 5.1 Annual Progress Event Each year a progress event will showcase examples where best practice is being delivered for Heart of London members. Members that have had the most success at reducing vehicle traffic or redirecting personal deliveries will be recognised and case studies publicised. 13

14 Further Information For further information please contact Heart of London at the details below: This document was produced by Cross River Partnership on behalf of Heart of London Business Alliance. 16 March