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1 Changi Airport Group (Singapore) Pte. Ltd. changiairport.com/cargo All information is correct at time of print (February 2016) Copyright Changi Airport Group (Singapore) Pte. Ltd All Rights Reserved. CAG3052 Cargo Marketing Bro2_spread.indd 2-3

2 Singapore Changi Airport. Your trusted air cargo hub. As one of the world s busiest airports for air cargo, Changi Airport is renowned for its high level of service quality and efficiency. Handling over 1.8 million tonnes annually, it continues to set new standards in operational expertise to meet the changing needs of the cargo community. About Changi Airport 2 CAG3052 Cargo Marketing Bro2_spread.indd 4-5

3 Fundamentally right. Future-ready. Dedicated cargo developments: Changi Airfreight Centre (CAC) and Airport Logistics Park of Singapore (ALPS) Over 70 hectares of Free Trade Zone 3 million tonnes of annual handling capacity Over 100,000m 2 of warehouse and office capacity at Changi Airfreight Centre 2 major runways, each 4km long 14 widebody freighter parking bays, with more in the pipeline Capabilities for A380 and B747-8 freighter planes No night flight restrictions Round-the-clock efficient customs operations Air. Sea. Road. We ve got you covered. Complementary sea and road networks for multi-modal transshipment Less than an hour s drive from PSA, one of the world s largest container ports Cross-border trucking networks linking Singapore to China via major cities in Southeast Asia 3 About Changi Airport About Changi Airport 6 CAG3052 Cargo Marketing Bro2_spread.indd 6-7

4 The air cargo hub that takes you further. A distribution centre trusted by the world s biggest names. Your success is important to us. Which is why we offer cargo and route development initiatives to help you identify new growth opportunities and sharpen your competitive edge as you serve global clients from Singapore: New Airline Incentive Scheme Customised Transshipment Incentive Cargo Incentive Scheme Logistics Warehousing (local distribution and exports) Research & Development / Aerospace Engineering Knowledge-based Industries: Aviation / Aerospace / General Industry Logistics Custom Checkpoints Light Manufacturing and Logistics Warehousing The 26-hectare Airport Logistics Park of Singapore (ALPS) offers shippers and third-party logistics companies (3PLs) a unique opportunity to establish Regional Distribution Centres (RDCs) within the Free Trade Zone. Seamless connection to Changi Airfreight Centre Over 230,000m 2 of warehouse capacity Reduction in handling costs and cycle time DHL, UPS, SDV, Expeditors International, Kuehne & Nagel, DB Schenker, Menlo Worldwide, Nippon Express are some of the leading global 3PLs with sizeable facilities serving a wide range of industries at ALPS. Airport Logistics Park of Singapore (ALPS) Airfreight Terminals (AFTs) Cargo Agents Buildings (CABs) Custom Checkpoints Relocating in 2016 Completed by 2016 CHANGI SOUTH CHANGI SOUTH CHANGI BUSINESS PARK CHANGI NORTH LOYANG SINGAPORE FREEPORT DHL TNT SOUTHEAST SINGAPORE ASIA HUB HUB # DHL SOUTH ASIA HUB # SATS COOLPORT SATS E-COMMERCE HUB* MEGAPLEX CAB C SATS AFT SATS AFT SATS AFT AIRMAIL TRANSIT CENTRE CAB D CAC CUSTOMS CHECKPOINT CAB E TERMINAL 3 ON-TARMAC CHILLER CHANGI AIRFREIGHT CENTRE (CAC) MAINTENANCE BASES DNATA DNATA COOLCHAIN TERMINAL 2 TERMINAL 1 SINGAPORE CHANGI AIRPORT Free Trade Zone Boundary FEDEX SOUTH PACIFIC REGIONAL HUB ALPS CUSTOMS CHECKPOINT About Changi Airport 4 5 About Changi Airport CAG3052 Cargo Marketing Bro2_spread.indd 8-9

5 Sweden Canada Norway Finland Russia 110 airlines. 330 cities. 80 countries. All from Changi Airport. One of the widest networks in Asia with more than 6,700 weekly flights 22 cargo airlines operating over 280 weekly freighter flights 54 freighter city links USA Brazil United Kingdom Denmark Lithuania Poland Netherlands Germany Belgium Luxembourg Czech Republic Austria Kazakhstan Switzerland France Hungary Uzbekistan Italy China Turkey Spain Azerbaijan South Korea Japan Nepal Bhutan Hong Kong Qatar Bangladesh Macau Egypt Taiwan United Arab Myanmar Laos Saudi Arabia Emirates Oman India Thailand Vietnam Cambodia Philippines Ghana Ethiopia Maldives Malaysia Republic of Congo Sri Lanka Brunei Uganda Kenya Singapore Rwanda Tanzania Indonesia Papua New Guinea Timor-Leste Key markets in Asia Pacific within 7-hour flight time Regional freighters offering coverage and interline opportunities to emerging Southeast Asian markets South Africa Mauritius Australia New Zealand 7 About Changi Airport About Changi Airport 8 CAG3052 Cargo Marketing Bro2_spread.indd 10-11

6 Top 10 Countries for Cargo in st China 2 n d Australia Top 5 Cargo Segments Live Animals Perishables Pharma Express Aerospace Parts 3 rd Hong Kong 4 th United States 5 th India 6 th Indonesia 7 th Japan 8 th Germany 9 th United Kingdom 10 th Thailand 9 About Changi Airport About Changi Airport 10 CAG3052 Cargo Marketing Bro2_spread.indd 12-13

7 Cold Chain at Changi Airport Transshipment Process Import Process Aircraft arrives Prioritised tow-in of cargo from tarmac to cold chain facilities Priority unloading of cold chain cargo from aircraft Breakdown of cold chain cargo Storage of cargo, monitoring temperature of cold chain cargo Delivery of cold chain cargo as early as 2 hours after aircraft arrival Acceptance of cold chain cargo Storage of cargo, monitoring temperature of cold chain cargo Aircraft departs Priority loading of cold chain cargo into aircraft Build-up of cold chain cargo Release of cargo for late tow out to tarmac Export Process 11 Cold Chain at Changi Airport Cold Chain at Changi Airport 12 CAG3052 Cargo Marketing Bro2_spread.indd 14-15

8 World-class cold chain facilities. Cool chain logistics is required to maintain the freshness and quality of perishable cargo. With its dedicated perishable handling facilities, Changi Airport is able to provide cold chain solutions to store temperature-sensitive cargo for subsequent distribution locally and globally. Handling capabilities of up to 325,000 tonnes of temperature-sensitive cargo annually Changi Airport handled more than 223,000 tonnes of perishables in 2015 Singapore is in a strategic position to tap on key perishables flows to and from Asia With its on-tarmac chiller, Changi Airport is able to offer a temperature-controlled environment for the transshipment of perishable cargo with a turnaround time of less than three hours Priority handling for cold chain cargo ensures minimum exposure to weather elements Breakdown and build-up of cold chain cargo within specialised facilities to protect the integrity of the shipment Key Perishables Cargo Flows for Asia Pacific in 2015 (via airfreight) 155,000 Changi Air Cargo Community: Asia s first CEIV community for pharmaceutical handling. Changi Airport, with six companies in Singapore, is the first airport in Asia to host a community to undergo the certification for the IATA Center of Excellence for Independent Validators for Pharmaceutical Handling (CEIV Pharma). Under the community approach, companies from different parts of the air cargo supply chain will undergo the certification programme. With the certification, Changi Airport will be the first CEIV Community in Asia and third in the world with an entire air cargo supply chain operating at the highest standards for the transportation of pharmaceutical cargo. The six companies involved in the certification are illustrated below. This is in addition to SATS Coolport being the first facility in the world to attain the IATA CEIV Pharma certification. What is IATA CEIV Pharma It is an extensive certification that complies, or even supersedes, many of the existing pharmaceutical standards and guidelines such as the European Union s Good Distribution Practice (EU GDP), World Health Organization Annex 5 (GDP for pharmaceutical products). With a CEIV community in Changi Airport, facilities, equipment, operations, and staff along the entire air cargo supply chain would comply with all applicable standards, regulations, and guidelines expected from pharmaceutical manufacturers. With Asia poised to account for the largest regional share of more than $1 billion of cold-chain growth through 2018, the CEIV community in Changi Airport would help strengthen Singapore s position as the preferred location for the handling and storage of pharmaceutical cargo. North America Latin America 45,000 20,000 Europe 241,000 Middle East N.E Asia S. Asia 109,000 71,000 79,000 7,000 S.E Asia 72,000 37,000 IATA CEIV Pharma Community An air cargo supply chain approach Airlines Ground Handlers Freight Forwarders 33,000 Oceania Source: Seabury World Database (Based on bi-directional flows) 13 Cold Chain at Changi Airport Cold Chain at Changi Airport 14 CAG3052 Cargo Marketing Bro2_spread.indd 16-17

9 dnata Coolchain Freshness uncompromised by time dnata Coolchain is designed to handle high-value, high-yield perishable items for airline customers within a specialised, state-of-the-art perishable cargo handling facility. Coolchain is operational 24 hours a day, all year round. The 1,400m 2 perishable handling facility has an annual handling capacity of 75,000 tonnes. Perishable cargo from Coolchain has a priority release within 2 hours of aircraft landing. Coolchain uses a web-based monitoring system to facilitate real-time management so customers will always know where their perishable products are in the supply chain. The Coolchain team is trained to handle highly sensitive perishable products, such as pharmaceuticals, seafood, meats, fruits and vegetables, flora and fauna, dairy products, confectionery, and wines and spirits. Different products require their own special handling, which is why Coolchain has dedicated cold rooms for each product. Each room has its own monitoring system to track temperature variances to ensure that your shipment is kept at its optimal temperature. Coolchain is now Halal-certified by The Islamic Religious Council of Singapore (Muis), providing customers the assurance of right handling processes. There is a dedicated holding room in Coolchain for all Halal products. dnata is gearing up for GDP certification and CEIV certification by the end of the year. The dedicated Coolchain handling team assures the highest quality perishable product handling and ensures that nothing is compromised. Facilities 14 modular cold storage area for loose/pallet cargo, each with its dedicated climate control capability Individual room space ranging from 26m 2 to 42m 2 for customised temperature controlled storage 89m 2 cold room area capable of storing up to 6 LD7s at the same temperature 784m 2 of temperature-controlled break-and-build area so your cargo is not compromised in the process of handling Temperature controls in individual room ranging from freezing minus 25 C or cold room conditions of 0 C to 25 C 10 charging stations for Envirotainers and CSAFE units and top-up service for dry ice Airside ENTRY POD 2 +8 C ENTRY POD 1 +8 C ROLLER BED CHILLER +2 C CHILLER +2 C ROLLER BED FREEZER -20 C The clearance process has been greatly improved with dnata Coolchain. The staff was attentive, proactive, and professional in handling our shipment. Our company deeply appreciates the work of your logistics staff. Koh Chung Seng Director Tat Hong Fishery Fruits and vegetables +2 C Pharmaceuticals (1) +15 C Pharmaceuticals (2) +2 C Flowers +2 C Freezer -25 C Meat +2 C Well-trained staff demonstrated professionalism when handling our cold chain shipments. It was dnata Coolchain s dedication, commitment, and expedition during receiving, that we were able to fulfil our customer s requirements. This is critically important when it comes to temperature-controlled pharmaceutical products. My sincere appreciation to dnata for all the support rendered. Edmund Tan United Parcel Services Seafood +2 C LIFT TABLE DECARTON +8 C RECEIVING BAY +10 C Receiving bay 15 Cold Chain at Changi Airport Cold Chain at Changi Airport 16 CAG3052 Cargo Marketing Bro2_spread.indd 18-19

10 SATS Coolport Established in 2010, SATS Coolport is Singapore s first on-airport perishable and pharmaceutical handling centre within the Free Trade Zone. SATS Coolport has the ability to handle a wide range of temperature-sensitive cargo and provide cold chain solutions for storage for subsequent distribution locally and globally. Key Features 24/7 operation 8,000m 2 on-airport facility Annual operating capacity of 250,000 tonnes 3-storey ULD storage with 200 pallet positions 12 land-side truck docks 18 cold-rooms with 4 temperature zones ranging from -28ºC to 25ºC Products Handled Temperature-sensitive pharmaceutical and biomedical products Fresh cut flowers Fresh fruits and vegetables Chilled / frozen meat and meat products Dairy foods Live / chilled / frozen seafood Confectionery, including chocolates Certifications Asia Pacific s first Regional Training Partner for Pharmaceutical Handling by IATA World s first Centre of Excellence for Independent Validators in Pharmaceutical Handling by IATA Good Distribution Practice (GDP) certification Good Distribution Practice for Medical Devices (GDPMDS) certification Hazard Analysis and Critical Control Points (HACCP) certification Asia Pacific s first Halal-certified hub Cool chain cargo given priority to be unloaded from and loaded into aircraft Using on-tarmac chillers for air air transshipment of cool chain cargo with short turnaround time Cargo handled and stored in temperature-controlled facility Japan Airlines appreciates the quick response and cooperation by SATS Coolport. Our colleague from Japan was impressed with the SATS Coolport facility where many refrigerated containers can be stored at one time. Yoshihiro Asakawa Director Marketing International Route Marketing Japan Airlines Co. Ltd SATS Coolport an excellent air to air transshipment hub for our fresh fruits shipment. Well-handled and coordinated by trained staff with great knowledge and experience. Alvin Kwek Managing Director AGI Freight Singapore Pte Ltd 17 Cold Chain at Changi Airport Cold Chain at Changi Airport 18 CAG3052 Cargo Marketing Bro2_spread.indd 20-21

11 Express and E-commerce at Changi Airport The Asia Pacific air express market is expected to grow at a fast pace as the rising trade flows and booming cross-border e-commerce activities in the region increase the need for time-sensitive express services. In addition, growth is driven by Small Medium Enterprises (SMEs) seeking to expand their businesses overseas. In Asia Pacific, they account for 98% of businesses, and more than a third of them export to other countries. Evolving free trade agreements between Singapore and other nations, such as the recently concluded Trans-Pacific Partnership (TPP), are also catalysts that can boost trade flows and e-commerce volumes. Changi Airport is home to 4 major express players DHL Express, FedEx Express, TNT Express, and UPS. Features of their on-airport hubs in the free trade zone (FTZ) include: Direct access to the airside and freighter parking stands for quick sorting and turnaround of goods Tax-free transshipments within the FTZ Operate own or partner freighter airlines, as well as leverage on the excellent connectivity provided by other commercial airlines operating in Singapore, to extend their reach With all 4 operating regional hubs in Singapore, businesses and consumers have abundant choices to transport their goods and documents quickly, reliably, and predictably to and from destinations across Asia Pacific and the world. By opting for time-definite services, shipments can reach major cities in Asia Pacific, Europe, and the Americas by the morning of the next working day. Available express services at a glance: Premium time-definite (delivery by specific time), or day-definite (1-5 business days) delivery Door-to-door pick-up and delivery Packages, documents, and heavy freight shipments Special commodities such as dangerous goods and temperature-sensitive goods Option to collect parcels at service points such as Shell, 7-Eleven, Cheers, and FairPrice Xpress outlets Track-and-trace visibility Returns management Customs support Money-back guarantee 19 Express and E-commerce at Changi Airport Express and E-commerce at Changi Airport 20 CAG3052 Cargo Marketing Bro2_spread.indd 22-23

12 FedEx Express South Pacific Regional Hub Over 26,000m 2 integrated facility operational since 2012 S$97 million facility that houses air, ground, and clearance operations under one roof Consolidation point for transshipments in and out of Australia, New Zealand, and Southeast Asia 2 adjacent freighter parking stands 34 weekly FedEx flights in and out of Singapore Fully automated high speed sorting system that can sort up to 12,000 packages per hour Accommodate 280 delivery vehicles DHL South Asia Hub S$140 million facility located within Changi Airfreight Centre Expected to be operational from the first half of 2016 Floor area of over 23,500m 2 Fully automated express parcel sorting and processing system, capable of processing 14,000 shipments per hour, and up to 628 tonnes of cargo per day Support up to 5 times more flights in Singapore 21 Express and E-commerce at Changi Airport Express and E-commerce at Changi Airport 22 CAG3052 Cargo Marketing Bro2_spread.indd 24-25

13 Thank you for making Changi Airport one of the world s top 10 international cargo hubs. Best Green Airport Asian Freight, Logistics & Supply Chain Awards 2015 Asia Pacific Airport of the Year (Customer s Choice) 2 consecutive awards since 2014 at Payload Asia Asia Air Cargo Port of the Year Supply Chain Asia Awards 2014 Top in Asia Air Cargo Excellence Air Cargo World 2013 Singapore: Ranked Top in World Bank s Logistics Performance Index, Our Awards Express and E-commerce at Changi Airport 24 CAG3052 Cargo Marketing Bro2_spread.indd 26-27