Automotive Consulting Solution. Automatic Processing of Returns

Transcription

1 Automotive Consulting Solution Automatic Processing of Returns

2 Agenda 1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical Information 2

3 Customer Benefit Solution Proven solutions/services of SAP Automotive Consulting Solutions already running productive at several customers Solutions and documentation are available in German and English Cost Exact calculation of implementation cost. Implementation for fixed price 6 months of free follow up care operations for bug corrections starting at the date of installation within the development landscape. Afterwards chargeable consulting support starts No additional ongoing costs (i.e. maintenance cost) Time Prompt implementation possible Defined timeframe for implementation 3

4 Agenda 1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical Information 4

5 Motivation Automation and Standardization: By using standardized interfaces (e.g. SAP-Standard-IDoc-Types, SAP Standard Interfaces) Automatic execution to minimize the manual effort and enable a cross-client and cross-system execution Traceability/Reporting Display of process progress in overview monitors (both at the customer for the return shipment and at the vendor for the return) Clear presentation of the dependent (predecessor) documents like e.g. original delivery at the customer or invoice at the vendor to which is referred during the return shipment and returns process. 5

6 Returns process Goods receipt for inbound delivery Goods receipt process Returns process Outbound return delivery DELVRY03 Cross system manual clarification DELVRY03 Outbound delivery Monitor for Incoming Returns Returns Order Inbound Returns Delivery Inbound Credit Memo Monitor Returns Process (Customer) INVOIC02 Credit Memo Monitor Returns Process (vendor) 6

7 Process - Description The returns process is preceded by the classic supply/delivery process: A customer orders materials from a vendor. The vendor sends the material via a delivery to the customer who takes the material via a supply Material, send back by a customer, can be automatically processed by the returns process At the beginning of the returns process a return shipment is created at the customer. This can be done e.g. via transaction MBRL. The notification of the return to the vendor results from the goods issue posting of this delivery. Therefor a DESADV/DELIVRY-IDoc is used. The incoming returns notification is identified as a return by message type RE and is processed by a new function module which creates a new return and a return shipment at the vendor. The Inbound-IDoc can be monitored via an own monitor With the physical arrival of the material the return shipment is posted goods issue and credited with a delivery-related invoice to the customer. The credit note can be sent to the customer via IDoc. An incoming invoice will be automatically created 7

8 General information/objectives - 1 There must be a customer-vendor relationship between the business partners of the process. Selling within or across company codes or relocation processes cannot be combined with this ACS In general the process is supported by invoices respectively incoming invoices. The credit memo procedure is currently not supported It is a commercial, logistical processing without integration in quality management The solution is based on the premise that there are no differences in prices between the predecessor document of the return (invoice at the vendor) and the return itself. That means that the return is created with reference to the outgoing invoice at the vendor Return shipments on customer side have to be created with reference to the inbound delivery, which contains the original number of the vendor s outbound delivery in the field external delivery number. This number is used to determine the reference document of the return 8

9 General information/objectives - 2 Functions and content of ingoing and outgoing transports are not considered in the return shipment (customer side) and returns process (vendor side) Packaging material positions (e.g. for returnable packaging account postings) are considered during the creation of returns in case this is activated by the control table In the context of the returns process no additional developments for foreign trade or tax determination were made. SAP Standard functions are used The automated returns process can be set up within a client, cross-client or cross-system Currently only IDocs with one position can be processed, exempted are packaging material positions. Meaning that an IDoc can contain one material position and several packaging material positions Both the return shipment process at the customer and the receipt process of the return at the vendor (to the point of the outbound IDoc of the credit memo) can be monitored by overview monitors 9

10 Agenda 1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical Information 10

11 Monitor for Inbound Return Deliveries - Selection 11

12 Monitor for Inbound Return Deliveries Output List 12

13 Output List - Functions ALV-Output list standard functions Jump to a pop-up that displays the IDoc status history Initiate processing again: In case of an error (e.g. error during preliminary check) the processing of the IDoc can be initiated again Refresh the display in the monitor Delete IDoc logically: The IDoc is preserved but obtains the status 68. These IDocs are identifiable by a grey traffic light in the IDocs overall status and by the dust bin sign Carry out IDoc: This flag sets the IDoc status to 53, regardless of the IDoc s processing status. These IDocs are identifiable by a green traffic light in the IDocs overall status and by the carry out sign Jump to the reporting list: The reporting list displays if the remaining steps which are carried out after the IDoc processing (e.g. goods issue posting, creation of a credit memo, message output of the credit memo) are settled or open 13

14 Monitor Return Process (Vendor) - Selction 14

15 Specifics in the Selection The message type, for which the output list is checked, is stored here. Checks are made in the output list as to whether the credit memo IDoc has been sent. Because this is an EDI/IDoc based process only the IDoc output of the message is checked. Here the return delivery can be selected according to the inbound processing status. If, for example, one wants to select return deliveries that aren t posted goods receive, the red traffic light for Return goods receive has to be selected. 15

16 Display Scheduling Agreement Header (1) Functions in the list: ALV-output list standard functions Refresh the display in the monitor Create credit memo: By selecting a row which has been booked goods issue it can be immediately branched to transaction VF01 whereat the return shipment number adopted for invoicing 16

17 Monitor Return Process (Customer) - Selection 17

18 Specifics in the Selection The message type, for which the output list is checked, is stored here. Checks are made in the output list as to whether the credit memo IDoc has been sent. Because this is an EDI/IDoc based process only the IDoc output of the message is checked. Here the return delivery can be selected according to the inbound processing status. If, for example, one wants to select return deliveries that aren t posted goods receive, the red traffic light for Return goods receive has to be selected. This flag activates the function that allows you to display the return documents of a customer s return delivery. 18

19 Monitor Return Process (Customer) Output List Functions in the list: ALV-output list standard functions Refresh the display in the monitor If the flag returns processing status LF is set in the selection the documents of the returns process are displayed if they are available. 19

20 Agenda 1. Benefit for the Customer 2. Description of the Function 3. The Function in the System 4. Technical Information 20

21 Technical Information Available for SAP ERP ECC 6.0 Activation of automotive industrialized solution in SAP ERP System not necessary Technical installation is possible remotely Modification-free Delivery in Z-namespace 21

22 Source of Information Internet Overview-, Detail- and Customer presentations - distribution list Signing up through mario.rebitzer@sap.com OSS-System Notes (Search term: Automotive Consulting Solutions) 22

23 Thank you! Mario Rebitzer Platinum Consultant Industry Area Automotive SAP Deutschland SE & Co. KG Hasso-Plattner-Ring Walldorf, Germany M +49/ S +49/ E mario.rebitzer@sap.com

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