CUT TIME SAVE LIVES. Carmenta Public Safety and Security Systems. The trusted product suite from the most committed company

Transcription

1 CUT TIME SAVE LIVES Carmenta Public Safety and Security Systems The trusted product suite from the most committed company

2 SAVING LIVES A MATTER OF SECONDS In emergency response situations, every second counts. Being at the right place, with the right resources, as fast as possible saves lives, reduces suffering and minimises property damage but this requires optimum utilisation of public safety resources. With the right decision making and resource coordination tools, emergency response will be faster and more accurate. And as efficiency increases, operating costs will start to decrease. But the greatest saving for society will be one of reduced suffering and lives saved. The right action with Carmenta CoordCom Communication between the caller and emergency response staff is extremely stressful. The call taker must gather as much information as possible from a person in a lot of distress. Details must be identified what? who? where? and prioritised before an emergency team can be dispatched. Carmenta s Emergency Response Command, Control, Communication and Computers Information System (C4IS) Carmenta CoordCom is an efficient system for call taking, dispatch and geospatial analysis with accurate decision making support. Carmenta CoordCom enables you to communicate real-time information with everyone involved and take the right action in every situation. Carmenta CoordCom provides the best conditions for saving lives and property, and creates a safer society in the process. All-in-one control system Carmenta CoordCom controls and coordinates the entire emergency response flow from reception and identification of the incoming emergency call, to dispatch of the right resources (e.g. police, fire or medical) to the emergency site. Carmenta CoordCom also enables analysis of each emergency situation, to improve processes and responses for future incidents. CARMENTA COORDCOM PROVIDES THE BEST CONDITIONS FOR SAVING LIVES AND PROPERTY, AND CREATES A SAFER SOCIETY IN THE PROCESS.

3 RESCUE AMBULANCE System Site System Site System Site POLICE Multi-site operation allowing free geographical seating Multi-agency operation for multiple agencies that share and protects information according to configured Standard Operating Procedures Specialised Emergency Response GIS capabilities for nationwide real time operation Integrated telephony (ISDN,ISUP & VoIP) and Private Mobile Radio (PMR) Integrated with your infrastructure Carmenta CoordCom is a flexible end-to-end solution that can be integrated with existing communication and geospatial information infrastructure, combining it all into a single powerful system. Existing communication systems, geographical data, work processes and organisations are further enhanced by Carmenta CoordCom, which enables these systems to interact freely, making it a cutting edge solution. Carmenta superior situational awareness Carmenta has been supplying world-class software for mission-critical systems for more than 30 years systems in which superior situational awareness is the key to success. We provide high performance software products, develop client-specific solutions and offer a wide range of services that help some of the world s most technologicallyadvanced customers optimise their operations using realtime geospatial information. Whether you run an emergency response centre, plan and lead military operations or manage a traffic control centre Carmenta is your trusted global partner. PRACTICAL EXPERIENCE Our portfolio of Carmenta Public Safety and Security Systems include: SOS Alarm Swedish 112 operator covering 9 million people 112 Teléfono de Emergencias, Valencia Spanish 112 operator covering 8.5 million people Slovakia Slovakian 112 operator covering 5 million people Russia Russian 112 operators in several regions São José Dos Campos Brazilian emergency response operator covering 1 million people The number of people using Carmenta CoordCom has been growing steadily over the past 30 years and together they have now spent more than 170 million hours working with Carmenta CoordCom!

4 WORK FLOW A typical workflow in Carmenta CoordCom An incoming emergency call is automatically routed to a Carmenta CoordCom user, known as a call taker. The call taker identifies whether the alert is true or false, and what has happened. A case representing the incident is automatically created in Carmenta CoordCom, where all information is then saved. The call taker requests assistance from another user a dispatcher and the two then work simultaneously with the same case. The call taker categorises the incident using a case index, which gives the case a priority. As the call taker enters information into the Carmenta CoordCom user interface, the system responds with relevant interview questions and advice for that specific type of case. The dispatcher works simultaneously with the call taker and once enough information has been entered, the dispatcher can then start following the action plan, containing all the necessary information about the incident and how to handle it, is automatically presented to the dispatcher. The resources required for the incident ( ambulances, fire engines, etc.) are quickly located and assigned by the dispatcher. The Geographic Information System (GIS) Carmenta ResQMap is a powerful tool for locating resources close to an incident together with other comprehensive geospatial analysis that obtain a deeper understanding of the situation. The dispatcher communicates with each of the resources via Carmenta CoordCom throughout the case. Any number of call takers and dispatchers can work simultaneously on the same case if necessary. Every action taken in Carmenta CoordCom is logged for follow-up purposes. Identify the case True or false? Already in the system? What has happened? Who is involved? Identify the location Pinpoint where help is needed Classify the case Interview-based prioritising Assist the caller Advise what to do Support the caller call taking dispatching Implement the action plan Execute detailed pre-defined instructions.the action plan is used throughout the entire dispatching phase Select resources Locate the best available resources

5 KEY SYSTEM FUNCTIONS Functions that save seconds. Call management Less waiting time with call distribution and prioritisation. Case management Speeds up incident identification via interview support and quick classification. Advanced assistance is available instantly. Automatic alarms Action is taken immediately on the alarm. Carmenta ResQMap (GIS) Advanced functions for locating the incident and coordinating emergency resources together with other comprehensive geospatial analysis to obtain decision support for selecting the right resource. Resource management Functions for quickly dispatching the most suitable resources, with the necessary equipment and skills. Real-time information on case status and location. Action plans Pre-defined instructions assist the user and can be executed automatically. Two-way case communication Keep everyone involved in the incident up to date with the latest information. Contacts and services Pre-defined ways of contacting re sources and services without delay. Reporting and statistics Reports and statistics can be compiled for continuous performance improvements Authorisation Different organisations can use the same system simultaneously without jeopardising information security or confidentiality, which reduces both costs and dispatch time. Training Scope for interactive training based on actual incident data. Voice recording Each case can be replayed for analysis. Video surveillance (CCTV) Integration for mechanisms with fixed and mobile CCTV surveillance video management systems with bandwidth-saving technology using mobile broadband. follow up Assign and alert the resources Assign, mobilise and send the available case information to the resources Manage the resources Guide the resources Continuous information and resource updating Handle status updates from the resources Update and follow up Statistics on emergency operations

6 THREE REASONS TO CHOOSE CARMENTA COORDCOM SHORTER RESPONSE TIME SAVES LIVES Time is the most important factor in an emergency response. Carmenta CoordCom speeds up every aspect of the emergency response, thanks to features like: Automatic call distribution for a fast, reliable response Indexed case question prompts provide efficient interview support that can be configured for any local operational procedures Correct prioritisation is made easier by the case index Assistant monitoring provides immediate access to expert assistance, and call takers and dispatchers can work simultaneously Functions for quickly locating the most suitable resources for the incident Digital maps with advanced functions quickly locate the site of the incident Access to real-time information for everyone involved A UNIFIED SOLUTION FOR YOUR EVOLVING NEEDS THE TRUSTED PRODUCT SUITE FROM THE MOST COMMITTED COMPANY Carmenta CoordCom can be adapted and scaled to your needs; with a scope ranging from single-user up to a system that serves thousands of users with the highest possible level of availability. Carmenta CoordCom has integrated functions for telephony, radio and data communication. Each client s specific needs are unique, which is why we have developed a system that is based on your requirements Carmenta CoordCom can be adapted according to local working procedures. Our customers have trusted our products for their most mission critical Emergency Response Systems in Europe and Latin America for more than 30 years. Unlike most of our competitors we deliver products rather than projects, using the same software code across our entire customer base. This increases quality, reduces risk and significantly shortens delivery time. The Carmenta Public Safety and Security Systems staff are truly unique, having been in this line of work for more than 30 years. Average employment time amongst those of us in the Public Safety product design field is more than 16 years. Basically, we are passionate about building the best possible products for this specific business area. Our agile development process translates into rapid product evolution, responsive ness and quick decisions.

7 POWERFUL GIS FOR PUBLIC SAFETY Carmenta ResQMap (a GIS module used by Carmenta CoordCom) is a multi-user map display system that is designed to meet the needs of demanding rescue operations. Carmenta ResQMap combines sophisticated features with a highly usable interface, in order to help operators locate callers and dispatch the right resources quickly and accurately. Emergency response Coordinating mission critical rescue operations, such as Emergency Dispatch and SAR Search and Rescue places special demands on the software tools that are used. The tools must provide users with a comprehensive, up-to-the-second situation display, and response times must be very short. Carmenta ResQMap is a multi-user map display system that has been designed to meet all of the requirements of demanding emergency response work. With Carmenta ResQMap s blend of high-tech features and ease of use, the operators can locate incidents and direct resources quickly and accurately. Map display Our Carmenta ResQMap can handle all types of GIS data, and presentation is clear, concise and accurate. The size of the map window can been maximised by hiding all functions in easily accessible fold-out panels. Carmenta ResQMap supports multiple map windows. The maps can be docked to the main map and each Map Window can have its own set of filters and layers. Carmenta ResQMap can use any combination of raster images and vector data, and easily reads data from different coordinate systems. Updating the map display is very rapid, even with large geographic databases. Carmenta ResQMap reads data from many different sources, and GIS data can be stored in its original format (ESRI, MapInfo, AutoCAD etc.), thereby avoiding time consuming data conversion. The map display has various different layers of informa tion, such as background, streets, buildings, fire hydrants and objects drawn by the users. The user profile determines which layers the user can view or edit. Additional map features include: Configurable overview map window Flexible zoom and pan tools Distance measurement (US and metric) Enhanced map display with advanced filtering User defined drawing layers containing text, symbols, lines and areas Real-time automatic label placement Background map dimming

8 P RA Carmenta CoordCom AB, Carmenta reserves the right to change the specifications at any time and without notice. All trademarks or trade names are the property of their respective owners. For further information, please contact us: ,