NCR BRANCH TRANSFORMATION SOLUTIONS

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1 NCR BRANCH TRANSFORMATION SOLUTIONS Maximizing the profitability of your branch network Putting the retail back into retail banking

2 PUTTING PROFITABLE, RELATIONSHIP BANKING FIRST AND FOREMOST Your branch network is the human face of your brand. For many customers, it is still their preferred method of reaching the many products and services you offer. With 80% of product sales still being closed at the branch, it is more important than ever that you offer an excellent customer experience. Customer satisfaction is what matters most, helping business growth by building long-term, loyal relationships. Empower staff and engage customers and you can increase revenue, thanks to greater product selling opportunities. NCR brings an innovative approach to developing your branch transformation roadmap, helping you to deploy technology designed to move your customers from impulse to action. Maximizing income generation, managing expenditure, controlling risk and growing customer loyalty by improving the customer experience are more important than ever. And that s how NCR Branch Transformation Solutions can help. 02

3 IMPROVING EFFICIENCY, CUSTOMER SATISFACTION AND SALES NCR Branch Transformation Solutions empower customers and enable self-service migration, which increases branch efficiency not only by improving teller staff productivity, but also by improving the productivity of your personal banking staff. This leads to an improved experience for your customers, aiding loyalty thanks to better customer satisfaction. The result is greater opportunities for increasing income through improving sales enablement and ultimately, sales per household. 03

4 TRANSFORMING YOUR BUSINESS. STEP BY STEP. At NCR, we know that sales are vital to grow your business. But we also understand that transforming your branches might seem like a massive step. Which is why our Branch Transformation Solutions let you adopt an incremental approach to help you achieve your goals of TRANSACTION AUTOMATION, CUSTOMER SATISFACTION, SALES ENABLEMENT AND ABOVE ALL, CUSTOMER RETENTION. It means you can take the most productive, effective steps possible, at a time that best suits you and your business. It s all thanks to our services led, software driven and hardware enabled branch solutions. 04

5 SERVICES LED SOFTWARE DRIVEN HARDWARE ENABLED Knowing what s best for your branches means understanding them better than anyone else. Which is why we offer a comprehensive range of consultancy services, from branch effectiveness and best practice evaluation to design and total branch remodelling, all devised to optimize branch efficiency. Our market-leading self-service platform, APTRA, supported by our global Professional Services organization brings the branch together by enabling self-service, assisted self-service, teller applications and Cash Recyclers to operate seamlessly together. The APTRA suite also delivers self-service management that puts operational performance into context with consumer experience, dramatically improving availability and maximizing effectiveness. Our intuitive, easy to use and market-leading solutions let staff serve customers more efficiently, improving customer satisfaction. Self-service solutions also empower your customers with greater choice and convenience, further enhancing the customer experience. 05

6 CONSULTANCY SERVICES HELP PUT EVERYTHING INTO PRACTICE Our branch consultancy services will help you make changes in business processes, incorporate cutting edge design and introduce new technology, to help you make the most of all your resources, your space and your staff. NCR Branch Effectiveness Modeling Services (BEM) By evaluating your customer volume, your transaction mix, service bandwidth and consumer touchpoints, we ll give you an overview of the efficiency of your branches and the best, most cost-effective ways it can be improved. NCR Branch Transaction Design Services Using all the information we gather through our Branch Effectiveness Modeling and with a comprehensive set of full-, self- and assisted-service solutions at our disposal, we ll plan the ideal branch layout based on our exclusive Customer Paced Service Model and recommend the optimum number and type of service points for your branch. 06

7 EMPOWER YOUR CUSTOMERS WITH MORE CHOICE AND CONVENIENCE Per appointment, product sales are increased by 25% NCR APTRA Self-Scheduler provides a multi-channel sales appointment scheduling tool. Customers can book their appointment using the Internet, a mobile device or a self-service terminal, with confirmation and reminders sent through SMS, or text-to-speech. The result is noticeable improvements in personal banker and customer engagement. For instance, reminded of their appointment and what they need to bring with them, customers will be met by knowledgeable, prepared staff who will know who to expect and what they want to talk about. Armed with this information, advisors can plan the meeting in advance and maximize sales opportunities. Reduce your no shows to less than 10% When booked online, more products are sold per appointment 07

8 MOVE YOUR CUSTOMERS FROM IMPULSE TO ACTION 33% reduction in transaction time compared to a teller transaction Ever wished you could replicate and deliver the personalized experience of the branch when, where and how your customer wants to bank? NCR APTRA Interactive teller lets you do just that. Through the ATM, customers have the choice of full self service or connecting to a live, centralized teller for a personalized, high quality, two-way video/audio interaction. Using unique technology which allows the teller to remotely drive the ATM transaction for the customer in real- time, the solution supports regular banking transactions, but also lets customers discuss additional financial needs, whenever and wherever they wish. Ultimately, it means you can efficiently and immediately deploy tellers as you see fit, bringing you a new level of economy and flexibility in how you extend your brand s footprint. Service availability increase to86% of up 08

9 09 DELIVER THE ULTIMATE EXPERIENCE TO YOUR CUSTOMERS Give your customers more control and choice and you re also the one that sees the benefits. NCR Financial Kiosks enable you to migrate low-value, routine transactions away from tellers to the selfservice channel. Moving transactions like bill payment, statement printing and account maintenance to financial kiosk maximizes staff productivity and branch efficiency. As an additional sales channel, NCR Financial Kiosks can also help improve sales enablement and therefore overall sales per household. With flexible deployment and tailored modular configuration options, you can match services to customer needs, giving them even greater choice. Financial Kiosk transactions cost c.75%less than teller transactions

10 10 INCREASE BRANCH AND TELLER PRODUCTIVITY Reduce cash deposit transaction times by up to 50% Want to radically improve teller productivity, reduce customer wait times and empower your staff to interact with customers? NCR Cash Recyclers achieve all these aims. NCR Cash Recyclers automate cash handling at the teller line. This enables tellers to process transactions much more quickly and efficiently, giving them more time to spend on value-add activities, like upselling and crossselling to customers. NCR Cash Recyclers provide a high level of security and can help facilitate an open-plan, modern transformed branch environment. In conjunction with APTRA Cash Connect software, NCR Cash Recyclers provide a multi-vendor solution that links seamlessly with your teller application. Cut cash dispense transactions times by up to 40% Cut average customer wait times by 50%

11 INNOVATIVE, EASY TO USE SOFTWARE DRIVES GROWTH NCR APTRA Cash Connect APTRA Cash Connect is the most widely used Teller Automation software in the world, delivering branchwide reporting to give you better visibility of your cash position. Scalable for any size of branch, it maximizes security, creates operational flexibility and allows for a full audit trail of all cash transactions, drastically reducing the need for administrative management. NCR APTRA Vision APTRA Vision delivers advanced monitoring and incident management across devices within the branch. Providing you with direct analysis of customer experience, system status and performance on demand, APTRA Vision empowers you to maintain customer satisfaction at all times. 11

12 Why NCR? With over 125 years of experience and knowledge, NCR is a leading global provider of payments, assisted- and self-service solutions. NCR has been the global number one manufacturer of ATMs for more than 22 consecutive years. We help our clients around the world improve their customer interactions, implement change quickly and proactively, and transform their businesses to become leaders and change agents. We can help you, too. Click here to Tweet This Watch the NCR Branch Transformation Video Let s Stay Connected Click Here Find out how NCR can help you incrementally transform the customer experience in your branch network, with solutions that benefit both your customers and your bottom line. NCR Corporation 3097 Satellite Boulevard. Duluth, Georgia USA Visit contact your NCR representative or financial@ncr.com. EB