TELECOM ITALIA GROUP. Corporate Shared Value Review 2015
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1 TELECOM ITALIA GROUP Corporate Shared Value Review 2015
2 Telecom Italy a new model for Sustainability From Corporate Social Responsibility To Corporate Shared Value Telecom Italy, pioneer in the field of corporate sustainability in the Italian, has defined a new strategy based on the creation of economic and social value, bringing the corporate social responsibility towards the concept of Corporate Shared Value ( CSV - Value shared d ' company ) with the ' objective to connect RESULTS economic and financial with social progress Created by Response at the expressed needs dalle Reality in which it operates. It Is an innovative process to address the Strategic Choices and measure business performance Financial and non-financial asset to Respond to Requests legitimate stakeholders Corporate Shared Value: BUSINESS VALUE & SOCIAL VALUE #ilfuturoèditutti It expresses the vision of Corporate Social Responsibility of Telecom Italy, putting a system All the initiative 's sustainability and projects. 1
3 Telecom Italy a new model for Sustainability Telecom Italy has established a management model CSV, expressing the strategy adopted to contribute to the creation of shared value through its business activities, thanks to the design and implementation of projects that generate the same economic value for the Group ( " Business Value " ) and social value for the community ( " social Value " ) in response to the needs of the country. ENVIRONMENTAL PROTECTION Relevant Social Need for the Country Strategic are for Telecom Italia Social need ENVIRONMENTAL PROTECTION DIGITALIZZATION, CONNECTIVITY AND SOCIAL INNOVATION DIGITAL CULTURE CSV driver: Business & Social Value driver Business Value Crescita Revenue (Ricavi) Cost Reduction Reputation SHARED VALUE Social Value Digitalization Country Wellness Ability to Innovate Environmental Protection Supporto for Universities Businesses and households profitability Dissemination of Knowledge Kpi Revenue Saving Risk management / reputation Emission Digital Inclusion Employment 2
4 Results Model definition Sharing our lesson learned 2/2 Mapping CSV projects /Strategic Area Mapping economic benefits generated by selected CSV projects Data collection Business and social value evaluation and sharing w/business Units. Patents Business Value Social Value Employment impact Connectivity broadband/ultrabro adband generated revenue Reputation CO 2 reduction Digital Inclusion Convergence into Sustainability Report Projects list 17 projects measured out of 40 business and social benefits + related KPIs CSV cards CSV reporting Measuring created value: business + social value 3
5 CSV STRATEGY Group CSV culture to become a point of reference for internal and external stakeholders CSV strategy development drivers CSV in order to improve the Group's reputation DISSEMINATE 1 st Driver Updating the areas of intervention 2 nd Driver Adding the CSV strategic guidelines to the business strategy guidelines COMMUNICATE The excellence achieved and maintain the excellent position for the Sustainability Report and specialised indexes REPRESENT REPUTATION VALUE LEADERSHIP MEASURE DEVELOP Projects that Create shared value, consistent with the core business The shared value of CSV projects and initiatives Corporate Shared Value CSV Department 3 rd Driver Using social marketing guidelines to support the development of offers and services producing shared value 5 th Driver 4 th Driver Using CSV themes as positioning drivers in terms of both market and brand reputation communication Monitoring the impact of CSV on the Group's reputation Sustainability Review 2015 Marcella Logli, CSV 4
6 MULTISTAKEHOLDER FORUM Quality services for customers Connectivity and digitisation: prospects for the country Connectivity and digitisation: impacts on growth and innovation In 2015, the stakeholder engagement process was further enriched by the organisation of a multistakeholder Forum. The forum involved: 30 representatives and the following emerged: Environmental protection Digital culture Digital administration in the service of citizens 11 material themes Sustainability Review 2015 Marcella Logli, CSV 5
7 17 PROJECTS MEASURED Around 500 GRI Indicators 17 relevant projects CSV Model Sustainability Review 2015 Marcella Logli, CSV 6
8 CSV: ECONOMIC AND SOCIAL VALUE 17 projects implemented and measured 12.45* Challenge: in the medium term, Economic Shared Value inclusion in the Group Annual Report and Enterprise Risk Management System billion Euros Total CSV value * The figure refers to domestic measurements, method certified by KPMG Sustainability Review 2015 Marcella Logli, CSV 7
9 REPRESENTATION OF CSV MEASURING actual, medium and long term impacts of CSV performance. VALUE Through INTERACTIVE SERVICES and TOOLS designed to facilitate the search for information by industry experts. COMMUNICATING through a quantitative metric, making sustainability impact real and inclusive. Sustainability Review 2015 Marcella Logli, CSV 8
10 Thank you 9
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