cft.org.uk Welcome to Chichester Festival Theatre s quick guide to help you book online. 04 September

Transcription

1 cft.org.uk Welcome to Chichester Festival Theatre s quick guide to help you book online. 04 September

2 LET S GET STARTED We recommend that you log in before booking - this ensures you can access your discounts and priority booking. Click on LOGIN/LOGOUT on the top bar of the website. Enter your address and password and click LOGIN. You will be returned to the home page, or the page you were on prior to logging in. 2

3 BUYING YOUR TICKETS From the home page click on WHAT S ON for full details of productions in Winter 2017/18. On the What s On page when you hover over a show you are given the option for MORE INFO which will take you to the show page, or TICKETS which will take you direct to a performance listing to buy tickets. 3

4 BUYING YOUR TICKETS On the show page you can read more about the production. Click on TICKETS to select your date. This screen shows all the dates and times of the production. Select the one you want to see by clicking TICKETS. 4

5 QUEUING SYSTEM During busy periods you may see this screen. If you are presented with this screen please do not refresh your browser otherwise you may go to the back of the queue. If you have items in your basket that are already on sale (including The Norman Conquests, Quiz and Beauty and the Beast), you will be asked to buy these items or empty your basket before joining the queue. Once you reach the front of the queue you will be able to purchase tickets for all the performances and productions you want in one transaction. If you complete your transaction and then wish to purchase more, you may need to queue again.

6 SELECTING YOUR SEAT You will be given two different options to select your seat: From the Seating Plan Best Available Seats By default on a desktop or laptop computer you will choose From the Seating Plan. On smaller mobile devices such as tablets and mobile phones you will be given the option to select Best Available Seats. You can always switch to the other view should you wish by selecting the link in red. Desktop/laptop view Mobile device view 6

7 SELECTING YOUR SEAT From the Seating Plan Show details including date and venue are shown here. The Festival Theatre is split into two sections: Front & Side Stalls and Rear Stalls & Balcony. Select which area of the auditorium you would like to sit in by clicking on the relevant area. For Minerva Theatre productions you will be taken straight to the seating plan. 7

8 SELECTING YOUR SEAT From the Seating Plan Select the seats you wish to buy by clicking on the coloured seat dots. When you hover your mouse over a seat, a small pop-up appears detailing the seat number, price and any restrictions that may apply to that particular seat. If you scroll down the page you can see the full list of price bands and prices available. Please note this does not include Friends discounts or offers. These are applied at the checkout. When you have selected a seat a small ticket icon appears on the seat dot. Once you are happy with your seat selection click CONTINUE. 8

9 SELECTING YOUR SEAT Best Available View This method of selecting seats picks the best seats available for you based on the number required and the price band you select. Simply enter the number of seats you require in the quantity box. Untick any seating areas and/ or price bands you do not want to be searched then click CONTINUE. 9

10 SELECTING YOUR SEAT From the Seating Plan & Best Available View Once you have chosen your seats click CONTINUE and this screen will appear. It should list all the seats you have selected. If you wish to choose a different ticket type, click on the dropdown arrows and options will appear if available. Please note that any Friends, Family or Saver offers are applied at the checkout. If you have seats which you have picked in error, tick the adjacent box and they will disappear on the next screen. Friends should select Full Price and the Drama Saver and/ or Single Show discount to be applied at the checkout if applicable. If purchasing a Family ticket, please select Full Price for the adults and Under 16 for children under 16. The family ticket price will be applied at the checkout. When you are happy with your seat selection for this show, click CONTINUE. 10

11 SUGGESTED EXTRAS This screen may appear if there are any additional items connected to your chosen show that you may wish to purchase, such as a programme. If you wish to buy a programme, ensure the correct quantity is in the box and select ADD TO BASKET. If you do not wish to purchase any suggested extras simply click CONTINUE TO BASKET. 11

12 YOUR BASKET On the basket page you will see all the details of your booking. At this stage any offers or discounts should be applied. To see more about your seats for each event click VIEW DETAILS. You can also click EDIT to choose new seats or amend the price band for each show, or you can delete to start again. If you would like to add more tickets and/or different shows to your basket click CONTINUE BROWSING and repeat steps from page 3. If you have added all events to your basket click CHECKOUT. 12

13 CHECKOUT - DONATIONS & DELIVERY This next screen gives you the option to add a donation to Chichester Festival Theatre. As a registered charity we appreciate any donation to help us continue the work we do. Choose to CONTINUE WITH DONATION or CONTINUE WITHOUT DONATION and proceed to the next page. Next confirm the delivery type for your tickets. You can choose print at home, collect from box office or post. Click CONTINUE. 13

14 CHECKOUT - BILLING DETAILS Check your billing details are correct, if they are, click CONTINUE. If they are not correct you can click EDIT - this will take you to your account page. If you choose to edit you can return to this point by clicking BASKET at the top of the page. On the next screen you will need to select how you wish to pay. If you are paying with a Gift Voucher or account credit, please select NEW CARD. Your card will not be charged as no details are entered until the payment stage. 14

15 CHECKOUT - SUMMARY This page gives you a full summary of all items in your basket, how you will be receiving your tickets and your billing address. You can choose to edit any of these items by clicking on the CHANGE / EDIT buttons. Remember to agree to the TERMS AND CONDITIONS at the bottom of the page and click CONTINUE. 15

16 CHECKOUT - PAYMENT If paying by Chichester Festival Theatre gift voucher, enter the gift voucher number in the box to redeem. If you have credit on your account this will appear here. Tick the box if you wish to use the credit to pay. Any other payment can be made by credit or debit card. Enter your details as requested and click CONFIRM ORDER. We use 3D secure so you may be required to enter additional security details on the next screen that you have previously set up with your bank and card provider. 16

17 CONFIRMATION Once your payment has been processed a confirmation screen similar to this will appear. You will also receive an with full details of your booking. If you have any queries please box.office@cft.org.uk 17

18 THANK YOU If you have any queries please contact 18