Comprehensive repair programs from the leading third party repair services provider

Transcription

1 National Coverage Comprehensive repair programs from the leading third party repair services provider Improved Customer Experience Streamlined Repair Process

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3 A&E FACTORY SERVICE As a leading repair service provider, our approach is simple we support your business objectives by providing a consistent and satisfying customer experience. A&E offers a business model that is uniquely prepared to handle your organization s service calls. We set the standard for implementing comprehensive, integrated solutions that respond to the increasing pressures organizations are under to provide their customers with a consistent, reliable service experience. Our nationwide team of over 3,400 trained technicians is ready to provide your customers with a consistent repair experience. OUR MISSION Improving the repair experience for our clients and their customers by delivering total repair solutions through our organization s dedicated repair technicians, technological resources, and customer care services. National Coverage that Protects Your Brand As a national repair service provider, A&E understands, supports and respects the relationship between your brand and your customers. We not only protect your brand image, we actually enhance it. A&E values your relationship with your customers and will never mine your customer data. Experience: We repair all major brands of home appliances, lawn & garden products, and more Expertise: We run over 2 million service calls each year, using our GPS-equipped mobile fleet Comprehensive: We provide service nationwide and offer state-of-the-art carry-in repair centers Improved Customer Experience A&E offers a wide range of repair services that address your organization s needs and improve your customers overall repair experience. Let us customize a more efficient and consistent repair solution for your organization, which will help increase customer satisfaction and loyalty. Replacement Purchase Repair Original Purchase CUSTOMER LIFE CYCLE Customers who have a positive repair experience with A&E are more likely to strengthen their loyalty to your brand. Use & Maintain

4 A Single Repair Provider and Point of Contact A&E can eliminate your organization s reliance on independent networks of repair technicians which can be costly and difficult to manage. Service Delivery Call Answering A COMPLETE SERVICE PROCESS Situation Analysis FEATURES AND BENEFITS A National coverage and support We offer a flexible end-toend service solution or the option of choosing only the capabilities that meet your organization s needs. Service Dispatch Improved customer experience Enhanced brand loyalty By centralizing your repair resources with a single point of contact you provide your organization with more time to focus on your core business, with a positive impact on the bottom line. Over 3,400 Professional Repair Technicians Our technicians are trained and certified in the latest repair technology. Your organization will receive the necessary combination of skills, methodologies, and experience your customers deserve. Your customers will experience: A uniformed repair technician with official ID all technicians are company employees and undergo stringent security and background checks Prompt, courteous service our technicians leave the work site as clean as they found it Fully-stocked vans with most frequently used parts our goal is to do the job right the first time Integrated Repair Solutions that Provide Added Value A&E works to set the standard for implementing comprehensive repair service solutions that add value to our clients organizations. We will help your company build an integrated, strategic service and repair process for your customers. Single point of contact Highly trained technicians Maximized systems integration Streamlined repair processes Service all major brands ISO Compliant Business Process Management System Technology-rich infrastructure Turnkey operation State-of-the-art Call Centers Centralized billing & administration

5 THE ONLY REPAIR RESOURCE YOUR ORGANIZATION NEEDS In-Home Repair Kitchen & Laundry Appliances Lawn & Garden Equipment Motorized Fitness Equipment Carry-In Repair Floorcare Products Lawn & Garden Products Power Tools Parts Access to over 6.6 million+ parts 400+ manufacturers Third party client discounts Specialty Services Calibration Laboratory Breadth of Brands, Depth of Resources A&E services all major brand appliances, lawn & garden equipment, fitness equipment, power tools and much more. We offer both on-site and carry-in repair capabilities, as well as specialty services such as product refurbishment and tool calibrations. You can depend on us for the necessary product knowledge and technical resources to support your business. Technology-Rich Infrastructure Investing in state-of-the-art resources can be an expensive, difficult, and ongoing undertaking. By partnering with A&E, your organization can leverage our significant investment in the latest high-performance service technologies, including: Real-time routing and capacity management Satellite communications via wireless hand-held PCs Online repair schematics and technical diagrams GPS-equipped fleet Parts inventory management and protection A Collaborative Approach to Repair Service A&E works closely with your organization to understand the specific issues your business and customers face. Collaboration is an ongoing process between A&E and our clients to make identified improvements a reality. We encourage active participation from clients throughout the entire process to ensure your goals are met. Refurbishment Center

6 A&E BY THE NUMBERS 3,400+ trained repair technicians 2 million+ in-home service calls per year 6.6 million+ parts and accessories from over 400 manufacturers 750,000+ online parts diagrams 24/7 accessibility One-call scheduling in real time State-of-the-Art Customer Call Centers Staffed by associates who possess extensive product knowledge and expertise, our U.S. based Call Centers ensure that your customers experience minimal disruption due to product failure. Benefits include: Answering procedural and product inquiries Saturday service Centralized Billing Systems Reliable invoicing is critical to every organization s success. Our centralized billing systems provide our clients with accurate and timely billing information that helps them run their business more efficiently. In addition, A&E adheres to a strict privacy policy and has a corporate commitment and existing support systems to protect your customer data. Delivering efficiency and accuracy at every step is standard performance in our robust turnkey operation. TRUST YOUR ORGANIZATION S REPAIR NEEDS TO A&E FACTORY SERVICE

7 Ask your A&E Factory Service representative about customizing a program to help improve your customers repair experience. It is a sound outsourcing strategy that can help improve your organization s repair profile

8 A&E Factory Service, LLC AB