Parking & Citation Management Solution RFP RP

Transcription

1 Parking & Citation Management Solution RFP RP Response to vendor questions 1. Whether companies from Outside USA can apply for this? (like, from India or Canada) A: Any company that meets the qualifications and can provide the level of service listed on the RFP. 2. Whether we need to come over there for meetings? A: Top candidates may be asked to provide an on site presentation. Chosen vendor will be expected to provide on site services as listed in the SOW. 3. Can we perform the tasks (related to RFP) outside USA? (like, from India or Canada) A: Any company that meets the qualifications and can provide the level of service listed on the RFP. 4. Can we submit the proposals via ? A: Yes, see RFP for instructions. 5. May we please have a copy of the current contract and pricing for parking citation processing and permit processing? A: UCDMC would like proposers to provide their best competitive rate 6. May we please have a copy of the last 3 months of invoices for the existing services? A: UCDMC would like proposers to provide their best competitive rate 7. Can you please advise how many citations are issued annually? A: Approximately 12,800 citations per year, including approximately 3,000 warnings. 8. Can you please advise of your current collection rate? A: 43% 9. Can you please advise how many permits are issued annually? A: Approximately 13,000 permits are sold each year (all types). 10. Can you please advise as to the dollar value or range of the permits offered? A: Daily permits $3.50 to $6.00 per day, Monthly permits $14.50 to $ per month, depending on the permit type and parking privileges. Some permits are sold for $0. Monthly permits may be purchased up to 12 months at a time ($1,188.00). 11. Will the Health System consider a secondary vendor to provide ALPR systems? A: Yes. A package solution would be considered providing that all systems are integrated with each other in real time. Solutions which utilize the UCDMC s current citation escalation and Page 1

2 Page 2 letter provider (Phoenix Group s WinCite), would also be considered. Note: each individual system/vendor must successfully pass UCDH IT Evaluation Process before a contract can be awarded. 12. If a Solution contains full credit card processing acceptance without a cash drawer, is that acceptable? A: No. The Solution must include a means to accept cash at the Parking office front counter. 13. How many back office personnel (cashier's, manager's, etc.) will need to use the parking software at the same time? A: 7 12 concurrent users. 14. Will UCDHS consider extending the RFP due date? A: No. 15. Please provide examples of what might be a 3rd party integration other than what was provided in this RFP (p. 6). A: The purpose of this requirement is to help ensure that the selected system is flexible enough to handle future enhancements and integrations. For instance, automatic permit purchase for Zipcar parking, Scoop, Swoosh, etc. 16. Does the flexibility of a permit vendor mean physical permits? How many different types and quantities of permits does UCDHS issue today? (#2) A: Yes. Physical and virtual permits. There are currently different permit types. Approximately 13,000 permits are sold each year (all types). 17. Please provide an example of a hybrid permit module (#3). A: Example would mean allowing some parkers to have one or more credentials assigned to a single permit (ie. physical permit and/or license plate) 18. What specifically does UCDHS mean by one to many mixed permission relationships and identifiers? For example, does UCDHS mean one permit to many vehicles and/or customers, many permits to many vehicles and/or customers, or something different altogether. Please be specific (#4). A: UCDMC should be able to assign more than one permit to a single customer, or allow customers to share permits (e.g. Carpool shared by multiple employees; or Departmentowned Courier Permits being assigned to employees with existing permits, to allow greater parking privileges). 19. What is meant by notating mobile services and capturing resolution. Please explain (#15). A: In reference to Attachment 6, System Specifications #15: Services would include car unlock, gas service, jump start, reported violator investigation, manual lot counts, etc. All non citation services should be captured and tracked electronically via the handheld, including capturing customer release of liability, GPS and time/date stamp. 20. What do you mean by Notes (i.e. Daily Activity List)? (#29) A: Specific officer daily assignments/tasks, listing of events, news, or other information that

3 should be distributed to officers. 21. Could you please elaborate on stand alone camera and what communication of data you're expecting? (#95 #96) A: Example of this would be pole mounted APLR cameras at entries and exits of flat lots. Data from this system should feed into the Solution and assist with enforcement of parking permits, and capturing occupancy data. 22. Does UCDHS plan will have a unique LPR system with your SKIDATA system or is it expected to have 1 LPR system provided within this RFP (#96). A: No stand alone systems are planned at this time. LPR is integrated with the Skidata system. 23. How many citations does UCDHS issue annually? A: Refer to question #7 above. 24. What is the average amount/price of citation violation issued? A: The most common amount is $ Are there any escalation fees added if so, at what day and how much? A: Fines have a delinquent fee added after 21 days of cite or 14 days from letter to registered owner, however there are many factors which may delay this fee, including appeals. 26. How many notices do you send annually? 27. Please provide the information below so we can assist with providing additional information for the certified collections agency: Year Citations issued Number of outstanding citations Dollar value of outstanding citations Number of mailed delinquent notices A: Please provide collection agency price list. 28. Please define the collection process UCDHS envisions (i.e. certified collection agency)? (#100) A: UCDMC would like the proposer to include a collection process. Page 3

4 29. What is meant by "allied agencies"? (#103) A: Allied agencies include other Parking Enforcement agencies including, but not limited to, the City of Sacramento, other University of California campuses, California State Universities and community colleges. 30. The RFP identifies requirements for letter capabilities, but is unclear if UCDHS is requiring letter processing (letters generated an mailed by vendor) as a service (#112). A: Optional processing should be included in the proposal. 31. What communication specifically is UCDHS asking for (i.e. staff): "The successful proposer shall have communications available to respond to inquiries and correspondence regarding topics such as incomplete registration, citation, administrative review/appeals or payment information" (#113). On requirement #116, it seems to be implied that this would be a service rather than a capability. A: #113 refers to the ability for Parking to generate written letters and have those letters printed and mailed as a service. 32. Is UCDHS requesting the software capability to provide direct communication with the CA DMV or is UCDHS requesting the vendor to provide CA DMV communication as a service on behalf of UCDHS? (#119) A: The requirement is for up to date, accurate information through a single interface. How this is achieved may be recommended by the proposer. 33. Is this a software capability for UCDHS to perform or a service that the vendor should provide (letter generating and mailing): "Print all administrative review and hearing result letters explaining the results of the review or hearing in sufficient detail so that the complainant is able to understand why the citation was upheld as valid or why it was dismissed. The notice shall also explain the procedures that shall be followed if the complainant wishes to contest the citation at the next level" (#131i). A: Optional processing as a service should be included in the proposal. 34. What type of accounts are going on hold (i.e. DMV, Banner, other)? (#149) A: The customer s account with Parking. For instance an account on hold may be prevented from purchasing new permits. 35. Do you have implementation timelines for the 3rd party interface requests that have yet to be implemented, such as SKIDATA, pay by cell, pay stations, and UC Path? (#227 #228) A: Required interfaces should be in place upon go live of the new Solution. Exact dates may be scheduled at time of contract. 36. The RFP mentions integration to Wincite is required. Please expand on what services Phoenix Group/Wincite will provide after the result of award of this RFP (p. 19). A: Integration with Wincite would only apply if Wincite continued to provide services under the new Solution. In any case it is expected that some or all historical data would be imported from Wincite into the new Solution Page 4

5 37. Define role of request service requirement in addition to software requirement (entire Customer Management section). A: This would be functionality available to Parking staff. 38. Please provide scope of the data conversion is required, such as how many years of data and what type of data. Would this include both Wincite and T2 Flex? (SOW) A: All current data in T2 Flex and Wincite (10+ years) is preferred. Scope can be negotiated based on proposers solution and cost. 39. In the SOW, is the documentation section required to submit in the RFP response? This information is typically not shared in the RFP response. Due to confidentiality, we are willing to share once awarded (SOW). A: Proposers should affirm agreement to provide the listed documents in accordance with the schedule defined in Key Tasks and Activities, Deliverables and Completion Timeframe (SOW) 40. In the SOW, please elaborate on the "parking citation management" elaborate on all other systems and what UCDHS means by frequency (SOW). A: See Attachment 6 System Specifications 41. Please define "CCS." A: Bankcard Card Processing solution, see # What Internet Payment Gateway (IPG) is used today by UCDHS? A: none. At this time payments are processed only via swipe terminal through FDMS. 43. Does UCDMC request pricing for fixed ALPR hardware, software, and installation at this time? A: Proposal should include all elements required for a comprehensive mobile ALPR enforcement solution, including software, hardware and software; however pricing for standalone, fixed mount ALPR hardware is not needed at this time. 44. Are there any requirements or desire to integrate with the City of Davis, City of Sacramento, or other agencies' ALPR systems and data? A: Yes, this is desired but not a requirement. 45. e Chalking is mentioned in the system specification section. Is "Digital Chalking" and "Wheel Imaging" capabilities desired? A: Digital chalking (synonymous with e chalking) is a requirement. Wheel imaging is optional provided it allows a more efficient recording process. Page 5