THE EVOLUTION OF CONSUMER IDENTITY 10 PREDICTIONS FOR 2015

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1 THE EVOLUTION OF CONSUMER IDENTITY 10 PREDICTIONS FOR 2015

2 THE FUTURE OF CONSUMER IDENTITY Growth in consumer demands for personalization, omni-channel experiences and data transparency caused leading brands to reevaluate the way they collect, store and apply customer identity data in As 2015 draws near, we ve taken stock of growing trends, examined industry forecasts and consulted our crystal ball to compile a list of ten consumer identity-related predictions poised to impact your business over the course of the next year. GIGYA.COM 2

3 PREDICTION #1: Apple will become an identity provider.

4 APPLE WILL BECOME AN IDENTITY PROVIDER. While the introduction of Apple Pay in 2014 marked Apple s first real foray into identity, 2015 will be the year that Tim Cook and crew stake their claim as a true third-party consumer Identity Provider (IdP). With over 200 million credit cards on file, deep relationships with financial institutions, knowledge of users on-device browsing behaviors, and insight into app downloads and usage, Apple has the ability to provide its millions of customers with unprecedented relevance and convenience as they move across the web. By making Apple ID usable outside of the brand s own products and services, Apple has the potential to majorly disrupt the identity landscape and position Apple ID as the new standard for consumer identity in GIGYA.COM 4

5 PREDICTION #2: Payment providers will become mainstream IdPs on mobile devices.

6 PAYMENT PROVIDERS WILL BECOME MAINSTREAM IDPS ON MOBILE DEVICES. According to The Goldman Sachs Group, worldwide mobile commerce sales will account for nearly half of total web sales by With more than 60% of consumers likely to choose social over traditional registration when using mobile devices, expect to see a spike in share of social logins for payment providers like PayPal, Amazon and Google. On top of making it fast and easy for consumers to authenticate at site entry, these payment providers reduce barrier to checkout by pre-populating purchase fields with shoppers existing payment details, simplifying the mobile checkout process to just a few taps. GIGYA.COM 6

7 PREDICTION #3: Regional regulations about consumer data will increase.

8 REGIONAL REGULATIONS ABOUT CONSUMER DATA WILL INCREASE. As countries across the globe become increasingly protective of their citizens data, countries from Germany to Brazil are considering laws around international data storage and the use of local data centers. With consumer identity quickly becoming integral to how businesses know the customer, regional identity data regulation will continue to tighten over the course of As Russia rolls out its local storage mandate, countries across the world are sure to follow suit, forcing multi-national corporations to re-think how they store and use international customer data. GIGYA.COM 8

9 PREDICTION #4: First-party identity data will continue to replace third-party cookie data.

10 FIRST-PARTY IDENTITY DATA WILL CONTINUE TO REPLACE THIRD-PARTY COOKIE DATA. Not only is being unknowingly cookied and tracked across the Internet a violation of consumer privacy, but third-party cookies provide merely a peek at device-specific browser history that may or may not belong to a known user. Cookies are simply not effective across mobile devices, which now comprise up to 55% of total monthly Internet activity in the US. As customer demands for privacy and personalization escalate in 2015, so will the adoption of identity data among leading businesses aiming to construct a permission-based, omni-channel view of their customers. GIGYA.COM 10

11 PREDICTION #5: Facebook will maintain its majority position as an IdP.

12 FACEBOOK WILL MAINTAIN ITS MAJORITY POSITION AS AN IDP. Despite fierce competition across the social login landscape, Facebook has managed to cling to its position as the majority IdP across devices, industries and locations. In fact, the world s largest social network even made incremental gains following the addition of new Facebook Login consumer data controls in Q These new features, which include line-by-line permissions and anonymous login, have had a positive impact on consumers perception of the social network and usage of Facebook as an IdP, which we will continue to see throughout GIGYA.COM 12

13 PREDICTION #6: Yahoo s presence as an IdP will disappear.

14 YAHOO S PRESENCE AS AN IDP WILL DISAPPEAR. It s hard to believe that Yahoo s quarterly share of social logins has fallen from a notable 18% to a dismal 6% in just one year. Not to mention, the network s once 21% share of logins across North America has dropped 15 percentage points since Q Once an identity provider of note, Yahoo will continue to face a steady decline as networks like Facebook and Google+ edge the company out of the IdP game. Despite its attempt to own consumer identity on its home base by barring Facebook and Google+ login across major Yahoo properties, Yahoo will have to find a way to increase the value of users Yahoo identities to continue to rank as a third-party IdP - a move that the network is unlikely to make. GIGYA.COM 14

15 PREDICTION #7: Customer identity will become integral to the success of marketing.

16 CUSTOMER IDENTITY WILL BECOME INTEGRAL TO THE SUCCESS OF MARKETING. According to a recent Experian survey, only 24% of businesses claim to have a single view of their customers across channels. As consumers create an increasing volume of data across a growing breadth of touchpoints and devices, a clear understanding of identity will become imperative to building meaningful customer journeys and relationships. Consumer-facing businesses will need to reconstruct the way they collect and manage customer identities, and marketing and IT will have to work together to put a comprehensive external identity management strategy in place. GIGYA.COM 16

17 PREDICTION #8: Identity 3.0 will take hold.

18 IDENTITY 3.0 WILL TAKE HOLD. In the late 1990s, Microsoft Passport helped introduce the concept of third-party identity across the web by enabling consumers to login to various sites using a single username and password. Facebook Connect and other social identity providers ushered in the second generation of web identity, allowing users to login with existing social media identities while providing brands with the information needed to personalize user experiences. Yet as consumers real identities become increasingly intertwined with their virtual lives, we can expect Identity 3.0 to come to full fruition in Identity 3.0 goes beyond social identities to include next-generation authentication methods, increased security and new applications of identity saw the onset of Identity 3.0 as more consumers leveraged payment providers like PayPal to verify their identities and streamline checkout across ecommerce properties. The introduction of Twitter Digits, which allows users to authenticate using their phone numbers, and ApplePay s Touch ID, which uses biometrics to identify shoppers at the POS, also marked the beginning stages of Identity 3.0. GIGYA.COM 18

19 PREDICTION #9: Consumers will demand control over their identity data.

20 CONSUMERS WILL DEMAND CONTROL OVER THEIR IDENTITY DATA. As consumers share more personal information across the web, they are becoming increasingly wary of how businesses are collecting and using their data. A recent Gigya survey found that while over 80% of consumers have abandoned online registration because they didn t like the amount and/or type of information being requested, 45% are willing to share that information if the brand makes it clear how it will be used. Businesses must put transparency at the forefront of their data practices in 2015 and proactively address these privacy concerns by letting customers know upfront what data they want to collect, explaining how it will be used and allowing them to easily opt in and out. GIGYA.COM 20

21 PREDICTION #10: Identity will become central to the Internet of Things.

22 IDENTITY WILL BECOME CENTRAL TO THE INTERNET OF THINGS. The number of connected devices is expected to grow to more than 25 billion by 2020, and as consumers continue to build their arsenal of smart gadgets in 2015, they will look to brands to enhance connectivity and improve user experiences. The wristband that measures users activity levels will soon be a commodity. But the one that evaluates their heart rates and adjusts the speed of their treadmills based on their fitness profiles is golden. Central identity between devices will take the Internet of Things to a whole new level, enabling them to communicate with one another and create a personalized lifestyle for consumers. GIGYA.COM 22

23 To learn how Gigya can help your business navigate the future of customer identity, visit gigya.com, or call us at ABOUT GIGYA Gigya's Customer Identity Management Platform helps companies build better customer relationships by turning unknown visitors into known, loyal and engaged customers. With Gigya s technology, businesses increase registrations and identify customers across devices, consolidate data into rich customer profiles, and provide better service, products and experiences by integrating data into marketing and service applications. Gigya's platform was designed from the ground up for social identities, mobile devices, consumer privacy and modern marketing. Gigya provides developers with the APIs they need to easily build and maintain secure and scalable registration, authentication, profile management, data analytics and third-party integrations. More than 700 of the world s leading businesses such as Fox, Forbes, and Verizon rely on Gigya to build identity-driven relationships and to provide scalable, secure Customer Identity Management Gigya Incorporated. All rights reserved. Gigya, the Gigya logo, and Customer Identity Management Platform are either registered trademarks or trademarks of Gigya Incorporated in the United States and/or other countries. All other trademarks are the property of their respective owners. Gigya does not own any end user data or maintain any other rights to this data, other than utilizing it to make Gigya's services available to our clients and their end users. Gigya acts as an agent or back-end vendor of its client's website or mobile application, to which the end user of our client granted permissions (if applicable). Gigya facilitates the collection, transfer and storage of end user data solely on behalf of its clients and at its clients' direction. For more information, please see Gigya's Privacy Policy, available at