POSITION DESCRIPTION POSITION DETAILS TITLE: BI Business Analyst REPORTS TO: Business Intelligence Manager LOCATION: Auckland District Health Board AUTHORISED BY: Director of Health Intelligence DATE: March 2017 PRIMARY FUNCTION: The purpose of the Health Intelligence Unit is to turn health data into actionable information and insights, and to convert health data into knowledge to support decision making that will improve the health of our population. The main objective of this position is to act as liaison between business stakeholders with Business Intelligence needs and the BI developers who develop and implement automated Business Intelligence solutions. This role serves the mission-critical function of understanding specific business needs, determining and documenting accurate requirements and presenting these in a manner that is agreeable, measurable and accommodates stakeholder needs. The Business Analyst role is integral to the success of Business Intelligence delivery and must possess a collection of essential people and technical skills. This position will be responsible for: Understanding the Business Intelligence needs of ADHB by elicitation. Analysing the requirements, evaluating the information gathered and assessing the impact of those changes. Documenting requirements in a format that is satisfactory to and meet the needs of the developers, but can also be shared with stakeholders. Validating and verifying requirements to ensure the real business need is met, this includes quality assurance testing. Supporting the communication and delivery of the Business Intelligence solution to the relevant parties. The role will support the following: Performance reporting processing, co-ordination and support to ADHB management and stakeholders in the absence of the BI Performance Reporting Analyst as agreed with the Business Intelligence Manager. The role will also: Promote a culture that values and promotes the use of information to inform decisions, support performance and monitor the quality, effectiveness and efficiency of service delivery. Require high levels of communication and cooperation. Key Accountabilities Key Result Area Requirements Elicitation Expected Outcomes/Performance Indicators Gather, investigate and understand information related to Business Intelligence needs Discover the underlying business need to be addressed and information related to Business Intelligence by means of interviews, requirements workshops, site visits, document and business process analysis, use case and workflow analysis. Identify the desired results rather than the actions or tools required to deliver these results. Provide an understanding of the problem or Page 1 of 5
Requirements Analysis opportunity before trying to propose the solution. Analyse information gathered to produce clear Business Intelligence requirements Evaluate the information gathered, reconcile any conflicts, compose highlevel information into details and distinguish user requests from the underlying needs of the business. Organise and specify the business requirements to ensure these are complete and unambiguous. Develop and maintain knowledge of core applications, and the functionality they provide, in order to analyse and meet Business Intelligence requirements. Develop and maintain knowledge of the Ministry of Health obligations and how these are or will be met using Business Intelligence solutions Specify Requirements Document the requirements in a format that is satisfactory to and meet the needs of the developers, but can also be shared with stakeholders Serve as conduit between business stakeholders and developers. Validate & Verify Requirements Ensure the requirements represent the true business need, are approved by all relevant stakeholders, and meet essential quality standards. Develop and action test scripts, test plans and test scenarios to ensure that requirements and desired deliverables are met, data is accurate and that the solution is technically performing to acceptable levels. End-User Support Support the communication and delivery of the Business Intelligence solution to the relevant parties. Clarify any questions that need to be addressed relating to the delivered Business Intelligence solution. Assess and evaluate feedback from business stakeholders and team members, to ensure that the requirements necessary to correct any issues are addressed in future releases, iterations or versions of the solution. Support the organisational structure by acting as the single point of contact for users of each directorate. Support includes, but are not limited to, reporting and visualisation, distribution of information, one-off requests, self-service training and support, SharePoint, etc. Documentation As process owner, co-ordinate the implementation of documentation, processes and standards as assigned by and agreed to with the Business Intelligence Manager. As process owner, quarterly review and revise documentation, standards and processes. Provide constructive input into improving department standards and processes. Other BI Report Activities In the absence of the BI Performance Reporting Analyst process, coordinate and support performance reporting to ADHB management and stakeholders as agreed with the Business Intelligence Manager. Work collaboratively with the Data Anaylsts, Senior Data Analysts and BI Developers to automate regular reports and minimise the generation of routine reports. Relationship Management Develop and maintain effective working relationships with: - Key business stakeholders to understand core business functions and Business Intelligence needs. - Other IMS and ha staff and teams to support the delivery of Business Intelligence. Be the liaison between the business stakeholders, Business Intelligence developers and other ha technology and support teams. Promote Health Intelligence benefits and usage to the business. Page 2 of 5
Teamwork Influence the output of both the HI team and wider IMS department Share knowledge by seeking and providing expertise/input that will positively impact own and department outputs. Communicate with other team/department members in a positive and professional manner. Actively and positively participate in team activities, including but not limited to team meetings, workshops, presentations, etc. Show respect and concern for other team members and foster a positive team environment. Projects Participate in projects as assigned by the Business Intelligence Manager. Professional Development Maintain and improve knowledge and expertise to effectively perform Business Analysis activities. Attend educational opportunities relevant to the role. MATTERS WHICH MUST BE REFERRED TO THE BUSINESS INTELLIGENCE MANAGER Any emerging factors that could prevent achievement of the Health Intelligence Unit objectives. Significant health or safety issues. Any matter that may affect the reputation of the Health Intelligence Unit, IMS Service or Auckland District Health Board. Authorities: NIL FTE: Direct Reports: NIL Budget Accountability (if applicable): NA Relationships External Internal Committees/Groups healthalliance Business Intelligence service providers and software vendors Peers at other DHB s DHB s Person Specification Health Intelligence users Other IMS managers and staff Project Managers Patient Administration Service ADHB General and Service managers Performance Improvement Finance Education & Qualifications Essential Desired Professional Business related tertiary qualification Business Intelligence Group Projects Other relevant committees/groups IT related tertiary qualification Experience/Knowledge Extensive knowledge of the software development life cycle (SDLC) or Business Intelligence life cycle 3+ years experience in business analysis Advanced data analysis skills Advanced computer skills, specifically MS Office Basic Transact SQL skills Experience in techniques and tools to support Experience in a complex health IT environment and knowledge of information flows in health care Experience with agile development Sound understanding of ITIL Understanding of Lean Six Sigma performance improvement Experience with Business Objects Page 3 of 5
process and requirement gathering strategies, e.g. interviewing, prototyping, brainstorming etc. Personal Characteristics A team player with the ability to work cohesively in a team environment to achieve well communicated expectations. Who generates trust and respect and will provide guidance to others when required. Ability to see business requirements/issues from the customer s perspective. Strong analytical and problem solving ability, including a thorough understanding of how to interpret business needs and translate these into Business Intelligence requirements. Excellent interpersonal skills. Interviewing and listening skills to elicit detailed requirements. Strong negotiating and consensus building abilities. Ability to manage effective relationships and interact professionally with a diverse group. Excellent communication skills, both written and verbal. Excellent documentation and presentation skills. Resourceful and resilient. Able to cope well under pressure. Outcome and solution focussed. Dedicated, with the ability to challenge and question status quo and seek continuous improvement opportunities. Critical Competencies COMPETENCY Analytical Ability Communication/Interpersonal Skills Teamwork Organising Customer Orientation Innovation Self-Management Judgement/Decisiveness Quality Orientation Learning Intermediate Computing DESCRIPTION Breaks complex information down logically to identify key aspects, causal factors and links between information from different sources. Actively listens, drawing out information and checking understanding. Expresses information effectively, both orally and in writing, adjusts language and style to the recipients and considers their frame of reference. Empathises with others and considers their needs and feelings. Collaborates with fellow team members and other work groups to achieve objectives for the good of the whole. Actively contributes to and accepts consensus decisions. Seeks out opportunities to support others in achieving goals. Recognises and respects individual differences. Establishes a plan of action and achieves priority goals. Manages workload/flow, recognises and addresses barriers, and takes account of changing priorities. Develops positive working relationships with customers, identifies and seeks to meet their needs. Treats them as first priority and improves service. Actively questions old ways of doing things, thinks outside the square and develops creative, effective solutions to improve outcomes. Sets high standards and strives to achieve stretching goals. Displays drive and energy and persists in overcoming obstacles. Copes with stress, is resilient to change and understands personal limitations. Is proactive and displays initiative. Considers options, develops options, identifies the pros and cons and makes effective decisions within appropriate timeframes and levels of responsibility. Recognises critical factors and weighs up risks appropriately. Knows when to ask for help. Pays attention to detail and initiates self-checking procedures; ensures high levels of accuracy and consistent quality. Monitors quality and devises systems to support continuous improvement. Constantly strives to build knowledge and skills, acknowledges and learns from mistakes and improves outcomes. Ability to use standard software applications (MS Office suite, MS Access, MS Outlook) to undertake complex tasks in one or more areas (e.g. creation of detailed Excel spread sheets with formulae). Page 4 of 5
Bicultural Approach Understands the significance of the Treaty of Waitangi. Displays cultural sensitivity and a willingness to work positively with organisational strategies to improve opportunities for Maori. WORKING FOR ADHB EXPECTATIONS OF EMPLOYEES CITIZENSHIP All employees are expected to contribute to the innovation and improvement of Auckland District Health Board as an organisation. This means: Using resources responsibly Models ADHB values in all interactions Maintaining standards of ethical behaviour and practice Meeting ADHB s performance standards Participating in organisation development and performance improvement initiatives Helping to develop and maintain Maori capability in ADHB, including developing our understanding of the Treaty of Waitangi and ways in which it applies in our work Raising and addressing issues of concern promptly THE EMPLOYER AND EMPLOYEE RELATIONSHIP We have a shared responsibility for maintaining good employer/employee relationships. This means: Acting to ensure a safe and healthy working environment at all times Focusing our best efforts on achieving ADHB s objectives A performance agreement will be reached between the employee and their direct manager and/or professional leader containing specific expectations. CONSUMER/CUSTOMER/STAKEHOLDER COMMITMENT All employees are responsible for striving to continuously improve service quality and performance. This means: Taking the initiative to meet the needs of the consumer/customer/stakeholder Addressing our obligations under the Treaty of Waitangi Involving the consumer/customer/stakeholder in defining expectations around the nature of the services to be delivered and the timeframe Keeping the consumer/stakeholder informed of progress Following through on actions and queries Following up with the consumer/customer/stakeholder on their satisfaction with the services PROFESSIONAL DEVELOPMENT As the business of ADHB develops, the responsibilities and functions of positions may change. All staff are expected to contribute and adapt to change by: Undertaking professional development Applying skills to a number of long and short term projects across different parts of the organisation Undertaking such development opportunities as ADHB may reasonably require Page 5 of 5