Position Description C3 Port Manager- Timaru Division Location Reports to Direct reports Indirect reports Main functional internal relationships Forestry/ Stevedoring & Logistics Timaru Southern Regional Manager Operations Supervisor Cargo Planner - Logs Stevedore Supervisor Checkpoint Staff Foreman and Stevedores Chief Operating Officer Health and Safety team Branch/Port Managers General Manager Logistics Human Resources team Key external relationships Overall purpose of the role PrimePort Timaru Work Safe New Zealand Ships agents Key suppliers Maritime New Zealand Forestry exporters and general port customers 1. Responsibility for Timaru operations comprising all Stevedoring and Log Marshalling operations. 2. To ensure the branch is performing to financial targets and meeting customer service expectations. 3. To lead the branch, developing staff and Supervisors to build their leadership capability. 4. To ensure all staff embrace safe working as a core value, and follow directives, policies and procedures, which result in the safe and efficient completion of all work practices. 5. To implement the C3 Strategic Plan at a branch level. 6. To continuously improve service delivery through the application of customer centric thinking. 7. To actively search for and develop growth opportunities 8. To ensure business compliance to all legislative and statutory requirements. Key accountabilities Health, safety and wellbeing Observe health, safety, and environment rules and procedures at all times. Actively support the implementation of C3 s health and safety framework. Champion health and safety, leading this commitment throughout the department. Ensure all C3 health and safety requirements are met in the division in accordance with the Health and Safety Performance Standards document, including accurate recording, reporting and follow up e.g. Inductions, Safety Observations, Standard Operating Procedures, Hazard Registers. Ensure that all accidents, incidents, and near misses are reported and investigated within the required timeframes. Ensure that all corrective actions are carried out and staff are aware of these. Achieve all safety targets. Ensure that all operations are conducted in accordance with relevant policies, procedures, agreements and legislative requirements. Control any emergencies in line with C3 procedures. Ensure all staff are inducted and trained and records are maintained. Ensure commitment to a drug free workplace and compliance with the Drug and Alcohol Policy. Position Description, October 2014 Page 1 of 5
Leadership / People management Customer focus and key relationship management Operational excellence Provide leadership and maintain responsibility for the safe and efficient operations of all Timaru operations. Control and manage all shift arrangements and work practices in accordance with Agreements. Maintain a culture of continuous improvement by encouraging dialogue between management and the workforce. Develop a positive can do C3 culture within the Timaru operations. Develop an operational and cultural focus on performance outcomes, service levels, and safe operating. Manage staff performance on an ongoing basis; rewarding top performers and addressing any performance concerns. Conduct regular performance appraisals and reviews for all staff as appropriate. Develop and maintain excellent customer relations with clients, shipping companies and other stakeholders, with a particular focus on customers seeing C3 as one team. Ensure the business meets the relevant Key Performance Measures in the customer contract ensuring an annual extension of the contract. Regularly overview customers contract performance and forecasts against budgets. Form a positive working relationship with internal C3 business units and other port operations services. Meet the information transfer deadlines and requirements of customer services. Maintain customer compliance requirements. Monthly reporting to the Regional Manager. Positive interaction with key stakeholders including Port Companies, Stevedores, Ships agents and C3 service suppliers. Determine and allocate labour and plant resources necessary to complete the job in a timely and cost effective manner. Compilation of timesheets and labour summaries. Fleet management, including maintenance processes/systems. Business planning and forecasting. Plan, organise and schedule operational performance in line with agreed KPI targets, ensuring operational excellence that exceeds customers expectations. Implement procedural, systematic and contractual changes and modifications, which shall deliver efficiency, effectiveness and profitability improvements. Establish and maintain adequate and efficient procedures to achieve branch objectives. Identify and seek new business opportunities to develop commercial arrangements with customers that suit the objectives of profitability, tenure, and surety of workload. Advance the required information to the relevant people ensuring sufficient preparation so planning can be achieved to maximise the efficiency of the operations. Financial management Prepare annual budget of the business unit. Active monitoring of budgets. Analyse periodic and vessel profit and loss statement; identify errors and/or abnormal/unacceptable cost or significant variations from budget and initiate remedial action. Manage day to day operational costs and monitor profit/loss for cost containment and improved financial results. Prepare and update annually the business plan for the Timaru Business Unit in conjunction with the Regional Manager. Process accounts for second signatory. Ensure that all activities are accurately recorded, encoded and invoiced. Recommend capital expenditure. Weekly and monthly reporting. Compliance Ensure that all operations are conducted in accordance with relevant policies, procedures, agreements and legislative requirements. Other Other tasks as may be required. Position Description, October 2014 Page 2 of 5
Key role competencies Leading and supervising Deciding and initiating action Planning and organising Delivering results and meeting customer expectations Personal accountability Champions change Develops organisational capability Persuading and influencing Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour. Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks. Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. Holds self and others accountable for achieving results. Includes the process of setting and actioning measurable objectives. Also includes speed of delivery and resourcefulness in overcoming obstacles. Identifies opportunities to improve organisational performance and disseminates this vision through the organisation. Designs and drives the change process. Anticipates different levels of tolerance to change and assists others in coping with uncertainty and ambiguity. Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team and shared organisational values. Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one s impression on others. Qualifications, experience, knowledge, skills, and personal qualities Licences Motor vehicle licence Qualifications Experience Knowledge, attributes and skills NCEA Level 3 or equivalent. Relevant qualification in management/logistics. Leadership of a team. Sponsoring and/or leading change initiatives. Proven track record in business management, experience utilising information systems to deliver solutions to customers. Minimum of 5 years experience within a port management or logistics environment. Demonstrates an understanding of personalities and behavioural styles in order to work collaboratively with a variety of people. Able to work to deadlines and adapt to changing conditions. Well-developed financial and management skills. Excellent computer skills with literacy in Word for Windows and Excel. Comprehensive and detailed knowledge of port services and logistics operations and information system applications in that environment. A sound knowledge of budgeting, financial reporting, costing, tendering and cost analysis. Familiarity with KPI s and using them to monitor and manage the operation. Ability to develop, implement and manage business plans. Can quickly establish credibility and respect and build strong working relationships with senior managers. Strong service orientation and related skills and the ability to define and meet the service obligations of the customer. Strong leadership skills, underpinned by a genuine interest in people. Strong performance management skills (including coaching and performance improvement). Position Description, October 2014 Page 3 of 5
Our values We put good performance, safety, employee well-being, teamwork and customer success above all else. Our staff interact with others consistent with our values. Safety Customer People and teamwork Performance We ve built safety into every layer of our business. We re committed to getting our people home safely every day. Customers are our business. We build innovative, tailored solutions so we can support our customers in their success. That s at the heart of everything we do. Working together in partnerships is how we achieve our goals. It s only through collaboration that we can all succeed. Our decisions and actions focus on delivering superior performance in everything we do. Delegated authority Human Resources Legislation Finance Correspondence Full management responsibility, including allocation of work, accountability for outputs, quality and review of staff performance and development. Lead performance management investigations. Working understanding of the relevant Employment Agreements in your work area. Working knowledge on the following- Employment Relations Act. Holidays Act. Wages Protection Act. Health and Safety in Employment Act. As per C3 s Delegated Authorities Manual Manager level. Apply payments as prescribed under IEA and CEA s. No approval to authorise payments outside of stated arrangements. Authority to sign external correspondence as relating to delegated authorities. External News Media No authority unless directly delegated by the Chief Executive. D&A Policy Upon completing training delegated to apply reasonable cause testing Special conditions Flexible working hours. Occasional weekend work and after hours work will be required. Travel as required. Position Description, October 2014 Page 4 of 5
Acceptance of position description This position description accurately describes the current job and has been explained by: Name of Manager/Supervisor Neil Mythen Position of Manager/Supervisor Southern Regional Manager Signature of Manager/Supervisor Date: / /2014 I have read and understood this position description: Name of employee Signature of employee Date: / /2014 Position Description, October 2014 Page 5 of 5