Up to 68,400 (includes 14% contribution to pension) TBC - likely to be up to c 500,000 per annum

Transcription

1 Job Description Job title: Salary: Base: Reports to: Senior Programme Manager Up to 68,400 (includes 14% contribution to pension) Wentworth House, Crawley Programme Director(s) Direct reports: Project Managers up to 5 Budget: Sales/income generation target: Up to 300k per project TBC - likely to be up to c 500,000 per annum Job Purpose The senior programme manager will have full managerial responsibility for the development and delivery of a portfolio of projects. This includes financial responsibility (budget holder for up to 300K for each project - could be 1.5m in total) and responsibility for team and project performance, including client satisfaction and the quality of work delivered and the ability to influence and deliver successfully in a complex, multi-organisational and multi-professional networked context. As well as project development and delivery, the post holder is responsible for senior stakeholder management and significant sales/growth contribution. The post holder will also play a key part in the internal management of the AHSN. The role requires the flexibility to work with more than one programme director and delivering outcomes personally and through flexible project teams. The range and purpose of projects are wide-ranging, covering health and social care. Key responsibilities Stakeholder leadership Leads one locality relationship on behalf of the AHSN or a number of national stakeholder relationships, building support for and commitment to the AHSN s portfolio of programmes and projects. Builds long term networks & relationships in localities. Significant contribution to developing and delivering the content of Locality Support Plans and our organisation s business plan. 1

2 Income generation and sales This is a senior post and the postholder is expected to make a contribution to sales. This includes income generation and also growing the locality account, so the AHSN does more high impact work in localities year on year. The post holder is expected to use their insights into localities and subject matter expertise to identify new opportunities as part of the organisation s income generation, sales and business growth effort. Development and delivery Full managerial responsibility for the development and delivery of a portfolio of projects. This includes financial responsibility and responsibility for team and project performance, including client satisfaction and the quality of work delivered. and the ability to persuade and influence and deliver successfully in a complex, multi-organisational and multi-professional networked context. Responds with confidence to changing customer needs in localities. Team development Professional lead and line manager of multiple project teams. Manages high performing teams, ensuring strong AHSN culture. Deals with staff problems and performance management. This includes: - Line management of project managers: supporting them in delivering project outcomes and in contributing to professional and personal development - Team management: getting the best out of multi-disciplinary, flexible and networked part-time teams - Professional lead: contributing to the transfer of professional knowledge to others in the AHSN; maximising potential through professional and personal development; contributing to the growth in the AHSN s professional capability - Contributing more widely to the AHSN by supporting the development of the organisation and its culture (such as proposing new ideas and organising key events). Key result areas 1. Leadership, ambassadorial function and capability building Delegated authority as AHSN representative for the work theme across all member and other client organisations across Kent, Surrey and Sussex, promoting the work of the AHSN, and using high level persuasion, influencing and negotiating skills to secure commitment, input and resources from members and other clients to support the activities of the work theme and the AHSN more broadly To identify areas where there may be tensions with member and other client organisations and the ASHN, or a lack of engagement, and identify and seek resolution of these tensions on behalf of the AHSN Represent KSS AHSN at regional or national level, as required Work with a collaborative and influencing management style by negotiating with others to achieve the best outcomes. 2

3 As a highly motivated individual, demonstrate a transformational leadership style and adopt a flexible approach to meet the competing demands of the role Take a clear leadership role for a defined function within the organisation; for example the practical spread and adoption of new innovations beyond networks currently within the post holder's portfolio Demonstrate enablement of others to successfully deliver, where not specifically line managed by the post holder Make a significant contribution to the AHSN leadership, for example at core team and/or executive team meetings Forge positive working relationships, in order to support an effective matrix approach to achieve AHSN objectives. Work effectively across project, programme and organisational boundaries and to foster close working relations with those within the AHSN and all AHSN members, client organisations and other stakeholders across Kent, Surrey and Sussex and beyond. Lead discussion and dialogue with Clinical Commissioning Groups and Health and Wellbeing Boards, to ensure that the projects and interventions identified for the work theme are prioritised and supported and will be incorporated into commissioning intentions and plans as appropriate. Where necessary, iterate the proposals, or promote dialogue between commissioners and clinical leads and other experts in order to achieve alignment 2. Project management and leadership To turn possible opportunities for business development into new business/increased revenue and concrete project work Operates independently, using personal capability and leadership skills to set up new projects from scratch and oversee or enable others to undertake delivery requirements to succeed. Plans and organises a broad range of highly complex activities, formulating, and adjusting plans and strategies as required Manages highly complex facts and situations requiring analysis and interpretation of a range of options To support one or more programme director(s) in the design of programmes of transformational change, based on: o A review of existing innovative practice and new service models in relevant area across Kent, Surrey and Sussex o A review of best practice standards, research evidence and national guidance within the relevant work theme Provides and receives highly complex and contentious information, where there are substantial barriers to understanding to clinical and non-clinical staff including managing this within large groups that can be hostile, antagonistic and highly emotive in terms of making change, where this can be unwelcome Increase impact by building on discussions and outputs from stakeholders such as clinical leads to determine and introduce specific evidence-based interventions (e.g.new care pathways) Accountable for developing plans for the specific work projects, objectives and actions, and resource requirements, to deliver against the work programme and implement the specific projects and interventions 3

4 Ensure evidence and analytics are secured to support and inform activities, and use the information in an insightful way to identify and mitigate risks and make measurable improvements to quality of health and social care. Promote the systematic application of the quality framework tools such as NICE Quality Standards, Quality Accounts and other local and national standards Contribute to the AHSN strategic planning process and delivery of business priorities. Drawing from experience and expertise from Kent, Surrey and Sussex academic partners and others including industries, ensure that the population of the area benefits from access to research programmes and other appropriate innovations Highlight, promote and report innovative approaches to education and training, and how this can be used to improve current models of health and social care. Work with executive team and programme directors to commission and co-ordinate the project research and development strategy and drive innovation across Kent, Surrey and Sussex. Regularly undertakes research and development activity, co-ordinating and implementing R&D activity across multiple projects Work in partnership with other senior programme managers and stakeholders to deliver corporate goals. Propose changes to own roles and responsibilities to advance the work of the AHSN and wider stakeholder objectives. Support the establishment and lead the maintenance of robust and systematic governance arrangements for project activities, Identify and secure project resources 3. Performance management and reporting Against the detailed delivery plan for the work theme, lead negotiations on appropriate milestones and metrics against which the success of the project will be judged. These measures should be able to demonstrate clear improvements in health and social care outcomes, patient and service user experience and value for the taxpayer Undertakes substantial work requiring frequent concentration, within an unpredictable work pattern, in terms of interpreting analysis, complex report writing and contributing to meetings within the AHSN and beyond in a range of healthcare settings Agree milestones and metrics with the programme director for regular reporting to the AHSN executive team and Board Responsible for robust contract, performance and financial management across work themes and projects, ensuring compliance with all contractual and partnership agreements. Lead and develop a project documentation for the work theme, through which progress can be tracked ensuring appropriate collaboration with key stakeholders and informatics colleagues Deliver regular performance reports (with exception reports and corrective action plans as appropriate) to the executive team and AHSN Board Provision of advice where expert opinion differs, leading appropriate negotiations to seek resolution for the work theme. 4

5 4. Financial responsibilities and people management 4.1 Financial responsibilities Accountable for work theme budget of up to 300K. Work with colleagues to bring in additional income against a target for the work theme from other sources. Lead on development of partnerships and joint ventures relevant to the work theme which may be financially advantageous to the work theme and the AHSN. Deliver value for money and greater efficiency in the use of AHSN budgets. Transfers expertise and knowledge as appropriate, regarding innovation issues throughout the project teams and other key stakeholders to include the development and delivery of formal briefings and training to promote innovation across Kent, Surrey and Sussex and beyond. 4.2 People management Manage, motivate, appraise and develop staff within the team to ensure that they are able to deliver for the AHSN. Recruit as necessary and performance manage the project teams to deliver a range of outcomes within a matrix structure in a demanding environment. Ensure project performance and personal development reviews are conducted regularly for staff working on the postholder s projects Perform regular performance and personal development reviews with staff line managed by the post holder, with personal development plans regularly updated Ensure staff receive appropriate training and support / mentorship 5. Academic and Industry interface Ensure that the work programme and individual projects and interventions are evidence based and rigorously evaluated Lead on the planning process for academic and industry capacity building and recruitment 6. Engagement with service users, experts and others Lead the development and management of comprehensive expert resources, which will draw on clinical, health and social care, professional, managerial and academic expertise from across Kent, Surrey and Sussex, including stakeholder representatives Involvement of the public, patients and service users as appropriate in the work theme To ensure public and patient/service user contact with the AHSN is of the highest professional standard To become a trusted strategic adviser helping national and local charities and voluntary organisations work well with NHS and local authority operational staff, managing closer relationships with key organisations nationally for the AHSN and grow the work with partners, To create and manage relationships with a range of national and local charities and voluntary organisations that are involved with the work theme agenda Secure experts to support specific projects and activities within the work theme 5

6 7. Information management Work in collaboration with the informatics team to ensure the development, management and maintenance of systems and framework across the work theme. Partner with the AHSN informatics team, public health observatories, council public health teams and commissioners to ensure that information management systems are in place to effectively monitor quality standards, outcomes and value improvement. To ensure evidence and analytics are secured to support and inform AHSN activities and support insight in the use of these to drive quality improvement 8. Education and professional development Maintain and improve advanced theoretical, professional and practical knowledge. Develop own skills and knowledge and provide information to others to support individual and team development. Participate in personal objective settings and review, including a personal development plan. Demonstrate high standards of integrity when dealing with shared data or information and ensure individual and organisational confidentiality is maintained at all times. 9. Corporate contribution To lead from the front and act as role model to others in working to AHSN values and head specific corporate initiatives To be a proactive participant in corporate initiatives and contribute towards corporate policies and programmes 10. Contribution to income generation, sales and change agendas To make a defined contribution to the income generation and sales pipeline for the AHSN converting leads into delivery focussed projects/programmes To demonstrate leadership of defined change projects within the health and social care economy which make a significant positive contribution to patient and service user outcomes and value for the taxpayer Lead development of a communications strategy for the work theme, ensuring comprehensive marketing and dissemination of good practice. Support the work theme in areas such as market research contracts and survey management 11. Strategic thinking and strategic account planning To lead the development of a core project strategy and oversee its implementation reporting to the executive team and according to AHSN governance arrangements as required Lead stakeholders to a point of mutual support for the defined strategy as required; taking on board their perspectives, views and input and tailoring the AHSN contribution as may be required for the particular function 12. Special Requirements: Deputise for the programme directors as required 6

7 May on occasion be required to work irregular hours in accordance with the needs of the role. Expected to routinely travel extensively across Kent, Surrey and Sussex and beyond, including international travel when required. General responsibilities To be an active member of the team. To promote the values of KSS AHSN. To share knowledge and work collegiately to mutual benefit with national and local voluntary sector organisations particularly relevant to the work theme To ensure effective communications within and between teams, be involved in and participate in meetings, team briefings, development days, corporate events etc. To engage in regular performance reviews against agreed objectives. To be responsible for actively identifying own development needs and committing to a personal development plan based on continuous learning. Values and behaviours KSS AHSN has developed a clear vision for the direction of the company. A set of values and behaviours have also been developed and agreed to underpin this vision and these are listed below. Applicants and employees will be expected to demonstrate an understanding of and commitment to these values and behaviours, which will be assessed through the recruitment, selection and appraisal processes. 7

8 Person Specification: Senior Programme Manager Essential Desirable Tested via Qualifications/ education Educated to masters level or equivalent, and supplemented by specialist training to doctorate or equivalent level in project and/or programme management Experience of working in a senior project delivery role Application form () Evidence of continuous professional development; record of CPD shows strong self development ethos and learning from a broad range of interests Knowledge and experience A substantial and successful track record of operational and project management Experience of working in a fast paced, complex environment, and working collaboratively with a diverse range of stakeholders and project managing cross-organisation work An understanding of the background to and aims of current health and social care policy nationally and in the south east and appreciate the implications of this on engagement Strong project management experience and skills, with track record of successful delivery Experience of working effectively across An appreciation of the relationships between the Department of Health, Department for Communities and Local Government, NHS England, local authorities, individual healthcare and social care providers and commissioning organisations, and the link between health and social care () Familiarity with Kent, Surrey and Sussex and its stakeholders () Able to bring a personal network of stakeholders from around the KSS Interview/assessment () 8

9 boundaries with multiple organisations. patch () Previous responsibility for a budget, involved in budget setting and working knowledge of financial processes Experience of testing and developing new services and/or business models based on client and customer needs Experience of leading and presenting at workshops and seminars. Experience of developing and/or implementing communication and engagement activities that grow commitment and create behaviour and culture change. Significant operational knowledge of health and/or social care Experience of building consensus and driving change and performance improvement in systems and culture Skills and abilities Highly developed communication skills with the ability to communicate on highly complex matters and difficult situations and with a flair for adapting tone and message for different audiences. Self- reliance and ability to work unsupervised: able to demonstrate the capability to operate totally independently and lead others to deliver improvement without guidance or supervision and 9

10 be able to build the full trust and confidence of the executive team Ability to provide and receive, convey and present highly complex, sensitive and/or contentious information to large groups Strong people management skills, including performance management and professional development. Proactive, creative and flexible approach to identifying and taking forward opportunities, shaping new ideas and partnerships. Ability to engage and influence a broad range of professional groups at all levels of seniority Political nous and the ability to negotiate on behalf of the AHSN High level analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present in a clear and concise manner Ability to analyse numerical and written data, assess options and draw appropriate conclusions High level critical thinking skills Ability to develop, maintain and monitor information systems to support innovation initiatives 10

11 Demonstrates sound judgement in the absence of clear guidelines or precedent Leadership, vision, strategic thinking and planning with highly developed political skills Ability to work on own initiative and organise workload, allocating work as necessary, working to tight and often changing and competing deadlines. Ability to make decisions autonomously, when required, on difficult issues The ability to handle a rapidly changing and ambiguous environment Numerate and comfortable in dealing with financial information Strong IT skills Personal style and behaviour Flexibility of style to reflect the needs of a small organisation All Understanding of own strengths and limitations and impact on others The confidence, determination, perseverance, resilience and energy to overcome obstacles to achieve the best outcomes Collegiate knowledge sharer 11

12 Highly results orientated; with a strong drive to deliver and have an impact A strong sense of personal and team accountability; delivers on commitments High levels of personal integrity Is positive, proactive and has a can do attitude Takes responsibility for own actions Demonstrates ability to handle change effectively Has a flexible and adaptable approach to work Ability to work using own initiative Has self awareness Values diversity and looks for opportunities to improve equality Respectful of the company s core values Networker with a range of loose connections that can be brought together to create new collaborations Consistently cheerful ambassador Influential leader with flair and energy 12

13 Other requirements Reliable work record Demonstrates flexibility within working patterns and prepared to work flexible hours when required. Able to work flexibly across a wide geographical area as necessary 13