Customer success story Celcius Technologies safeguards revenue and reputation with CA Technologies partnership Customer profile Industry: IT services Company: Celcius Technologies Web address: www.celciustech.com Employees: 75 Business Celcius Technologies is an IT solutions provider based in India. Part of the Chatterjee Group, its service portfolio includes IT management solutions, database solutions, software development and ecommerce. Challenge To achieve its growth plans, Celcius Technologies must deliver exceptional solutions for its customers. One customer, with potential for repeat business, needed a recovery management solution that met all its business needs. Solution Celcius Technologies designed a solution for an Indian port, based on CA ARCserve High Availability and CA ARCserve Backup. The solution automates recovery management to safeguard business continuity at the port. BENEFIT The partnership with CA Technologies enables Celcius Technologies to deliver customer solutions that are feature-rich, reliable and affordable. This helps safeguard customer satisfaction, and enhance profitability. we can
Business Helping customers enhance efficiency and reduce costs Headquartered in Calcutta, India, Celcius Technologies provides a wide range of software and IT services to customers throughout the country. Celcius Technologies was founded as part of the Chatterjee Group (TCG) in 2000. Its customers include private and public sector organisations from industries as diverse as finance, education, government and utilities. Its service portfolio includes IT management solutions, database solutions, software development, ecommerce, Web design and content generation. The company specialises in developing websites in regional Indian languages. The company s mission is to become a market leader in its field by providing solutions that enable customers to enhance efficiency, reduce costs and increase profits. Challenge Providing IT solutions that meet business need Celcius Technologies has ambitious plans for growth within India and surrounding countries. To achieve these goals, a good reputation and exceptional service quality is crucial., Lead Consultant at Celcius Technologies, comments, We must provide customers with effective solutions that are delivered on time and within budget to safeguard our reputation and fuel business expansion. We must provide customers with effective solutions to safeguard our reputation and fuel expansion. As Celcius Technologies offers a wide array of IT-related services, much of its revenue comes from repeat business. For example, Celcius Technologies works with a major Indian port with extensive and growing IT requirements, which could result in significant future business for Celcius Technologies. 02
When the port asked Celcius Technologies to help develop and implement a data recovery solution, it was vital the IT provider delivered a reliable solution that would meet the customer s ongoing business needs. Sengupta comments, Our customer deals with hundreds of vessels a year, and relies on a number of IT applications to control access to sites, manage medical supplies at its onsite hospital and track cargo movements. The port needed a disaster management solution that would safeguard access to these systems and data. The solution had to not only enable a rapid response to disasters without disrupting users, but also offer cost-effectiveness and reliability. Solution Automated data protection from CA Technologies With customer satisfaction and future business at stake, Celcius Technologies turned to existing partner CA Technologies. Sengupta comments, We have employed a wide range of CA Technologies solutions since 2004 for security, storage, network and data management. They are easy to use, reliable and provide us and our customers with a certain level of confidence. The data protected by the solutions includes permits for all contractors, visitors and transporters. To meet the needs of the port, Celcius designed a data replication and backup solution based on CA ARCserve High Availability and CA ARCserve Backup. The CA Technologies solutions offered greater robustness and flexibility than similar products on the market as well as competitive pricing, comments Sengupta. The solutions were installed and customised in just three weeks, and are used across a range of the port s systems, including Oracle databases and Windows servers. 03
CA ARCserve High Availability enables the port to replicate around one terabyte of data from its servers in real-time. As Sengupta explains, The data protected by the CA Technologies solutions includes permits for all port contractors, visitors and transporters and information regarding patient treatments. It is stored on other servers at an alternative site on the port s complex. In the event of a problem with the primary database environment, the CA Technologies solution automatically detects that there is an issue and restarts the port s systems. If the problem remains, CA ARCserve High Availability then performs a failover to the secondary site with no need for manual intervention. All active users are immediately transferred, with no noticeable downtime. To add an extra layer of protection, both the port s original and replica datasets are backed up on a daily basis using CA ARCserve Backup. This process is also fully automated; for example the solution checks if the backup has been successful and, if any issues are identified, sends an email alert to the port s IT team. Benefit Safeguarding customer satisfaction to support business growth By founding the port s recovery management solution on CA Technologies tools, Celcius was able to help its customer increase efficiency, ensure compliance with government policies, and safeguard the continuity and profitability of its business. The project was very successful, and cements us as an important IT partner for the customer. 04
The project was very successful, and cements us as an important IT partner for the customer, comments Sengupta. Following the success we experienced with the Indian port, we are currently working on a number of other opportunities with customers based on CA Technologies recovery management solutions. By offering its customers solutions based on CA Technologies, Celcius is able to: Safeguard customer satisfaction and its reputation Enhance profitability Support its goals for growth. Our partnership with CA Technologies enables us to offer customers reliable, affordable and feature-rich solutions that meet their technology and business goals, comments Sengupta. Copyright 2010 CA Technologies. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. This document is for your informational purposes only. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, business interruption, goodwill or lost data, even if CA is expressly advised in advance of the possibility of such damages.